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    Hotel Murano

    3.1 (573 reviews)
    ModerateHotels
    Open Open 24 hours

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    View of a room at Hotel Murano
    Robert M.

    A very nice hotel. The staff is friendly and helpful. I was upset that the in-house restaurant is open only for breakfast and lunch, but that only affects convenience. There are numerous restaurants within a 10 minute radius. Hotel Murano does have one feature that I have never seen in a hotel before. They have small art exhibits on floors 4 - 25. They have an actual gallery on the lobby floor too. I was impressed with their elevators! There are three elevators and from the lobby to the seventh floor took less than three seconds, but the motion did not feel like an amusement park ride. Very smooth. My room had a view of Mt. Rainier and the Tacoma Dome. There were a couple buildings in the way, but I could see the mountain and make out the top of the Dome. As far as the room, it was very nice. I had a king size bed and the room had a coffee maker (NOT a Keurig), a small square refrigerator to hold four or five cans or bottles, flat screen tv, room safe in the wardrobe, and a little couch. I thought my bed was very comfortable, but a friend staying at the same time complained his bed bothered his back. I enjoyed my time at Hotel Murano and wouldn't mind staying here again.

    View
    Kim K.

    I cannot believe this place is $300 a night. Far from the upscale hotel we were expecting, especially since capital one lists this as one of its "premium" hotels. Parking is confusing, they have multiple levels but no signage on the first level that there is more parking. So we spent lots of time circling for spots for no reason since we didn't know better. Kids were playing hockey and wrestling in the hallways. The glass on the back of the elevators is smashed. The carpet is peeling up in the lobby. The rooms are in poor condition and not super clean. The shower caddy is covered in rust and multiple spots of peeling paint in the room. There is dust on all the ac vents and the windows have black gunk on the tracks. If we paid $100 I'd probably look past this but at this price point I'm shocked this hotel isn't in better condition. Plus was that we did have a great view from our room.

    My husband using his sweatshirt as a blanket because there is none for the sofa bed and a four person reservation.
    Vita L.

    Update: They never honored the promise to partially refund our broken room. We were stuck paying full price. We took the kids here in lieu of our Christmas getaway to Leavenworth (it flooded). Jacuzzi jets don't work (the one thing the kids were counting on). Rollaway sofa bed collapses under our weight. Nothing room service can do, appreciate the promised compensation but this is a massive disappointment. The Keurig in the room was stocked only with tea and decaf. Seems passive aggressive. The tv was temperamental and it stopped working entirely. We called for assistance. It never came. The lounge is... an empty office supply room. Peppermint chocolate espresso martini was excellent but basically completes my impression this place is completely cosmetic without any real promised quality

    Sheila G.

    This is my first time staying at Hotel Murano but my second time attending a conference at this location. Upon entering the lobby, you are hit with beautiful glass artwork, with each floor providing a themed piece of artwork as well. From the comments of my coworkers, the 7th floor art piece is a sight to see. Customer service was great! They came in clutch with a print job that we needed. The business room which houses two desktops and a printer were great offers, however, their printer was not allowing me to print. Though staff mentioned it was free to use, I couldn't print whatsoever. In lieu of that, the front desk staff offered to print it themselves. Overall, all of the workers I've had the chance of interacting were wonderful! Cannot say anything bad whatsoever! The reason that they get a 3 star from me is because they really need to remodel and fix their rooms, or at least the one that I had. The room we had was very spacious, however, there were things that were very suspect. Having two toddlers with us, I always check the room for any items that could hurt them. The coffee table was certainly a disaster waiting to happen, kid or no kid. The top of the table (see one of the photos provided) is made of glass, however, it isn't anchored to the wooden part of the table. I was in the process of moving the table somewhere else when lo and behold, the glass top slightly slid off. Other issues I found during our two day stay: - Bathroom issues: One of the bathrooms (we had two) wasn't functioning. The toilet, for one, did not flush. Secondly, the outlet to this same bathroom did not hold my hairdryer plug well. The plug kept falling out of the outlet because of how loose it was. The shower head was rusty too. - Dining table: Previous guests spilled coffee on the table. Because the top of the table is made of glass and it sits on wood, the coffee dripped in between the glass and the wood. Pretty gross wiping the sides since it wasn't wiped down at all. - Door: I found it weird that the door didn't have a latch because every hotel I ever stayed in had it. In particular to this, the room I stayed in was near the stairs. I've heard of horror stories so having that latch would have helped with my anxiety. After mentioning this to my coworkers, they all mentioned that their doors had the latch. - Elevator: Management should consider using guest keycards for elevator use. Anyone can come and go on the floors which is not very safe. This is certainly not a bad thing and seems to be new from my last visit last year. They now have a vending machine on the bottom floor- where the conference are held- with medication such as Aleve, etc. And if you want some hanky panky, condoms are also available for purchase in the vending machine.

    Oysters with apple mignonette
    Natalia M.

    I went to the lounge bar area for happy hour. The bar bites are very yummy ! I really like the new twist they've put on the classics. Great selection of both wine and beer. The staff is friendly and welcoming, and the lounge has a clean, cozy vibe that makes it perfect for relaxing with friends or unwinding after work. Highly recommend!

    Our menu
    Monica M.

    I went to hotel Marano, to Bar960 on a Thursday night for happy hour; first of all the hotel is stunning inside!! Tons of artwork and beautiful pieces on display! Everything is beautiful and clean and the hotel staff is so kind and accommodating! The bar was outstanding! They had anything you would like to have. The bartender was so fun! And the bathrooms were so clean and modern. We really enjoyed ourselves! But the food was spectacular!! I cannot wait to go here just for dinner to the restaurant! We had a sample menu at happy hour and it was the best food hands-down that I've had in a while! The Apple fritter breakfast sandwich was to die for!!! I cannot wait to come back and try this sandwich at breakfast time!! The oysters on the half shell were superb and the potato skins and sliders were outstanding. I am so glad we found this place!! Definitely will be back!

    Dining area
    Elizabeth U.

    Such a lovely hotel, with amazing Mountain views! Parking was a bit of a hassle to figure out (+ $30 a night) but we loved the restaurant on the 4th floor. You can also walk right across the street to Ebony and Ivory coffee. Would definitely stay again.

    Damage wall
    Johnny M.

    The only good thing I could say about my. stay, is the front desk people were very responsive. But the hotel is seriously lacking in housekeeping, maintaining the building and it's accommodations The room phone did not work. Call the front desk and told him about it. They sent out a technician and technician told us that all the rooms are like that because they're not used anymore or they can't replace the batteries on the handset Furniture scratched in gouged The cleaning that is not up to par whatsoever You have to request housekeeping every morning Loose, or broken items throughout the room They're using very old items. Still trying to maintain that old legacy of the hotel but it needs a face lift. There is no pool whatsoever

    It says we have free parking when we booked the room but the front desk was super rude and said she wouldn't give us the offer we bought, didn't catch her name but wouldn't recommend. Don't post offers and then not follow through.

    Shelby B.

    -Not worth the money at all. -Feels more like a motel. -Staff made you feel like an inconvenience -Had to go floor to floor to find an ice machine that worked -Only water they offer is a small dispenser in the lobby -Shower head was broken -Just grody rooms in general The lobby looks nice at first glance but the couches were also grimy, 10/10 would not come back for how much they charge.

    Broken metal bar in elevator

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    Ask the Community - Hotel Murano

    Does this place have a pool?

    It is literally the one thing they don’t have! I couldn’t believe they didn’t either cause it is so nice and really have a full line up of amenities.m, but no pool.

    Don’t See Your Question? Ask Away!

    Review Highlights - Hotel Murano

    Every floor is dedicated to a different artist with beautiful glass chandelier hanging in the lobby.

    Mentioned in 17 reviews

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    Silver Cloud Hotel - Tacoma Waterfront - Living room

    Silver Cloud Hotel - Tacoma Waterfront

    (165 reviews)

    $$

    Tough start to the stay was saved by the wonderful food and very professional staff. Menus online…read morewere not updated. No Room service. 30% extra fee charged at checkin for incidentals. We ordered food from the bar and brought it back to our room. Wow! The food was amazing!!!! Saved our night!!! Front desk offered to help with bringing up the food.

    I recently had the pleasure of staying at the Silver Cloud Hotel in Ruston, and by "pleasure," I…read moremean a full-contact endurance experience. Let's start with the parking lot, which appears to have been designed exclusively for clown cars or perhaps very optimistic compact vehicles. If you're driving anything larger than a shoebox, prepare for a thrilling game of "will this fit," followed by a graceful 17-point turn. The rooms are described as comfortable, which I assume is hospitality code for "cozy if you don't inhale too deeply." Spacious is not a word I would use unless we are comparing it to a broom closet. Now, if you enjoy saunas but wish they came without consent, you're in luck. My heater was stuck at a steady 78 degrees day and night, turning my room into a tropical retreat I never asked for. To their credit, they did move me... to a room where I could enjoy the next feature. Trains. Loud, proud, earth-shaking trains. All day. All night. Not "in the distance" trains, but "is there a locomotive in my hallway" trains. If you've ever wanted to feel like you're sleeping directly on a railroad track, this is your moment. There is technically a water view, which sounds lovely until you realize the parking lot sits right below your window. So when you open the blinds, you're not just enjoying the scenery, you're starring in it. Breakfast was... ambitious. I would have gladly paid extra for something edible, or at least something that didn't feel like it lost a fight with a microwave. After working a very long night, I thought maybe, just maybe, there'd be a small gesture of goodwill like a late checkout. Instead, I was told they had 68 checkouts that day, which apparently made flexibility impossible. No apology, no acknowledgment of the sauna experience, no effort to make it right. Just a firm "time to go." All things considered, I'd rate this stay somewhere between a 1 and a 2 out of 5. I won't be returning, and consider this your friendly warning: if you stay here, bring a small car, earplugs, and a strong sense of humor.

    Holiday Inn Express & Suites Tacoma Downtown - Suite

    Holiday Inn Express & Suites Tacoma Downtown

    (91 reviews)

    $$

    I actually had a great experience at Holiday Inn Express Tacoma. Stayed the night here to attend a…read moreconcert at the Tacoma Dome. It was literally minutes away. About a 5 minute drive there and we walked back which took us about 20 minutes. Easy peasy. We had 2 rooms, next to each other. One to get dressed and the other for family as we would explore Tacoma the following day. The rooms were decent size. We had a king bed and a full size pull out couch and a nice view. The room also had a Keurig and a mini fridge. The rooms were clean and comfortable. There was breakfast in the morning that was pretty good. I was thrilled about the garage parking as I saw broken car windows of cars parked on the street. The garage was gated and required a key card for entry. I worried for nothing. My car was safe. My only gripes are that the rooms were not connected and there was construction going on. That was not enough to make me unhappy with my stay. Overall, 9/10 I would recommend.

    My stay here last night was pretty great! The king size bed was so comfortable, trust me. I would…read moredefinitely stay in this room again. I also really loved the towels, lol. They weren't a 100% cotton and that makes them just a little bit softer. My room was very clean. What can I say? I would come back when I'm driving through Tacoma. The downside.. Around 9:30 a.m. a dog started howling so I contacted the front desk and they said it was a service dog. Time to get up.

    Silver Cloud Hotel Tacoma Point Ruston Waterfront - Front desk

    Silver Cloud Hotel Tacoma Point Ruston Waterfront

    (75 reviews)

    As promised in my last review from 2022, my husband and I returned to Silver Cloud for a staycation…read moreand booked one of the jacuzzi rooms. Highly recommend, and completely worth the price tag. Since we've stayed here before, we were pretty clear on what to expect. Check in was smooth, the valet staff were super nice, and we had a fantastic stay. The jacuzzi room is definitely spendy, but we were dead set on it. My husband and I started a tradition a few years ago where we nixed Christmas presents and decided to book 2-3 day vacations instead. With this being our belated gift to each other, we knew we wanted to splurge. I'm fully convinced there isn't a room here that has a bad view. We had sweeping views of the water and once the fog lifted in the morning, it was gorgeous! The jacuzzi tub is a little finicky to get the temperature correct, but once we had that figured out it was great. It takes a bit to fill up (about 20 minutes) so just be ready. Silver Cloud at Ruston definitely is a little on the pricier side, but it's entirely worth it in my opinion!

    My daughter and I just got back from a 3 night stay. I cannot recommend this place enough!!…read more The good- The beds are sooooo COMFORTABLE! Maybe the best bed I've slept on in a hotel and I'm comparing to 5 star and 5 diamond resorts. Simply so comfy from the mattress to the pillows to the bedding. Top notch. The only recommendation I would make is for the staff to use fragrance free detergent. Aside from that, the beds are perfection. The rooms are CLEAN. I am very particular about cleanliness and usually base my hotel choice on who has the best reputation. This place was spotless daily. Love the two little windows that open in the rooms. It is so nice to have fresh air come in to the room. The gym is very nice. New, clean equipment, a nice bathroon, and filtered water available. The downsides- Only valet available. If you're like me and come and go all day, just park in the structure across the street during the day. Valet at night. No room service. This isn't the end of the world. Call the restaurant downstairs to ask for take away. They are sweet and have things ready quickly.

    Courtyard by Marriott Tacoma Downtown

    Courtyard by Marriott Tacoma Downtown

    (121 reviews)

    $$

    Look we stay at a lot of Marriott properties. Why, because…read morethe rooms are spacious and clean. The value is evident and the staff is almost always exceptionally friendly. Almost.... I had a run in with a gal one fine morning, her name is Edith. She was rude, curt and well a few other words I won't use here. I came down for coffee. 5:45 ish I approached the Bistro counter to ask where I could get coffee. "We don't open until 6:30!" Oh I see do t you have house coffee set up out here? "What do you want just like regular drip coffee?" Um yes. "Well I don't have a till yet so you can pay at the host desk and then come back here." You don't just have any out here like complimentary? "Well you can just drink the coffee in your room!" Ok! So I walked away from what was about to get explosive!!! Sat nearby to wait . At 6:15 she started to serve others, no "hey I'm ready now" or " I can help you now" When I finally ordered my $6.07 coffee I paid in cash. I could tell by the "humph" that this annoyed her. I don't believe I have stayed at a Marriot Courtyard that did not have house coffee in the lobby! I know I have never been verbally accosted like this. Look you are in the hospitality business m, I myself have been for 45 plus years, that ain't how you do it! She should maybe pursue a different career! This doesn't fit the Marriot guidelines I am used to! I will also say they during my stay I interacted with two other employees at said Bistro , Jasmine and Hellen and they both were extremely pleasant

    Best mojito in town. I know! Crazy! I was just meeting my boyfriend and his family for his son's…read moregraduation ceremony across the way at the Convention Center and had low expectations. Honestly I just wanted to get some drink in me to deal with the combo of step family tension and graduation ceremony. But it was way better than I expected. I live in Tacoma but may even go back just to get a drink.

    McMenamins Elks Temple - Entrance into The Old Hang out.

    McMenamins Elks Temple

    (579 reviews)

    $$

    Pretty fun place. Security is low-key and around every corner. They are very very friendly!…read more The events...

    I reserved a room at McMenamins Elks Temple since we were attending an event nearby. We also…read moreparticipate in the McMenamins passport program. I did receive an email detailing where to park. I didn't really read it very closely, and let me tell you it was stressful finding parking near the hotel! All the spots near the hotel were taken and we drove up and down the streets looking for parking. At first, we were going to park down a ways, in a neighborhood. But it seemed too far to lug our luggage. So one more try..and someone just vacated a spot close to the hotel in one of those spots that is back in parking only. Okay, for me that is stressful trying to back into a spot with traffic coming towards me! Finally, I was parked and told that my vehicle should be fine during our stay. We arrived 2 hours early. I got in line behind a couple, they were given a room. When it was my turn, my room wasn't yet available. No problem. They stowed our luggage, they had my phone number to text when my room became available. We went to the restaurant to eat lunch and start getting our passports stamped. It was typical McMenamins food. We went to other bars to get stamps, and we got to one of the bars right before 2 and was told that if we went down to the Spanish ballroom, there was a tour starting at 2 that we could get the stamp without buying a ticket. How very fortunate! The ballroom is beautiful! Shortly after that, we had all our stamps. We went to sit in the lobby to wait for our room to become available. One of the front desk clerks came to ask our name to check our room. She did not come back. Next thing I know, the check in rush arrived! Everyone got their rooms! Finally, I just got up and got in line and was given a room. The room was nice. Wished there was a fridge and microwave. Never turned the TV on. We were on the 7th floor and had a cool view of the atrium on the 6th floor. There's coffee on the 6th floor in the morning. Also, in the lobby. It's a fun place to visit. But we paid over $300 for one night. $275 plus taxes and fees. I would never stay here again based on my parking experience alone.

    TownePlace Suites by Marriott Tacoma Lakewood - Cooking utensils in every room! More you can borrow at the front desk (such as a crock pot, grilling supplies to use outside, etc)

    TownePlace Suites by Marriott Tacoma Lakewood

    (33 reviews)

    $$

    We landed here after we suffered severe water damage at our house and they had to demolish our…read morekitchen and test for asbestos and lead... Our insurance company put us up here and we had a great experience. The breakfast is very high-quality, the customer service is excellent, and the rooms are very comfortable. We had adjoining rooms at the end of the building , and My daughter managed to get us locked out of one of our rooms with the throw bolt closed and the management was amazing about helping us get back in and didn't make her feel bad at all because it was a genuine accident. We have also had the opportunity to swim in the pool when friends were staying here a few months back and it's very clean and even though it's outdoor, it's a very inviting environment. Everything is clean and everyone is so friendly... The fire pit out front is really nice and they have a little market at the front desk if you just need a couple of small things and don't want to run to the store. The rooms are well appointed with what you need to cook, and that was really nice considering we had left everything behind at our water damaged house. We will definitely stay here again if the need arises.

    Ill be here 3 weeks! Long time!!!! But ill definitely stay again. Stayed in a 2 queen suite…read more Beds very comfy, big bathroom, low tub, great water pressure, good breakfast. There are 2 separate outlets for hair dryer and other stuff anf not be in the way. Well this is important to me. Theres a dinner table for 4, great for a desk. Parking is good and I felt safe a night. Staff friendly and semi-knowledgable of area. I forgot to mention the great closet, i loved it. Very spacious and clean. Thank you. I have to comment why a 4. There were 3 full days with no tv service spotty internet. Yes, it was fixed.

    Marriott Tacoma Downtown

    Marriott Tacoma Downtown

    (102 reviews)

    $$

    Beautiful hotel in Tacoma. My husband and I were the karaoke dj/host for a convention…read more Everyone were super nice at this hotel except for the manager of the people who do cleanup. This short Latina came screaming at my husband wondering why we are set up in that room, and why we are still having loud music/karaoke past 10pm. My husband said he was just hired, he's not the person to talk to. So the person in charge of the convention went up to state that they have a contract that ends at midnight, and that when we will start breaking down our equipment. There's no reason to scream and yell, and not be cordial when your other co-workers who set us up in that room had over the top service. I'm not happy about this situation especially when we were hired to do this event.

    Overall, a very pleasant stay. The hotel was very clean and quiet, and the staff was consistently…read morecourteous and professional, which made check-in and the overall experience smooth and welcoming. Great spot if you want to frequent University of Washington - Tacoma, Tacoma Art Museum, Museum of Glass and Children's Museum The location is not exactly in the center of downtown Tacoma, so I'd recommend having a rental car or using ride share. Ride share costs ranged from about $15 for a 4-mile trip to around $40 for a 6-mile trip, depending on time and demand, so that's something to factor into your plans. The hotel has a for-purchase shop that's surprisingly well stocked with just about anything you might need snacks, drinks, and essentials. There's also an onsite restaurant that serves breakfast and dinner, with dinner starting at 5 PM, which is convenient if you don't feel like heading out. Overall, a clean, comfortable, and reliable option with great service just plan transportation ahead of time if you want to explore downtown or surrounding areas.

    Hotel Murano - hotels - Updated May 2026

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