I give it a one star only because there is not an option to go lower.
We would never stay here again, nor would we recommend staying here. Although it had a beautiful view of the water and marina, the room was very small and less that what you would expect for $197.80 per night.
There was no on street parking and to say that the drive way was a NIGHTMARE is a serious under statement . Had they had the courtesy to explain the parking when we called to make the reservation and PAY for the room we would have stayed elsewhere. Having already paid for the room a couple hours before we showed up made us unable to cancel the reservation and we were STUCK staying there.
To explain the drive way, it was an extremely steep downward incline that was at least a 100 degree downward angle, it was a near vertical decent getting in there and the only spot they had available was at the end of the driveway on an even steeper incline in a space that was so small that I had to have my family get out of the car and WALK down the drive way in the rain because there was NOT ENOUGH ROOM to open the passenger door without hitting a very rusted metal wall barrier to the right of the car, I would say the only decent and level parking spot was the one in front of the garage door that kindly read DONOT PARK HERE!!!
So after wedging my BMW into a spot that would at best hold a small Volvo, we unpacked the car and descended down a very wet and slick stair case to the rooms around the backside of the building,.
At the time of making the reservation we were advised that the only room left was only suited for two and only had a queen bed, but that they could provide a roll away bed at an additional cost of $25, we were advised that this was included in the price making it a total of $197.80. The roll away that our son used was not something we would even use for a dog.
The checkout time was 3:00pm the following afternoon, but due to the poor quality of the room we left bright and early at 8:00am, if this tells you something we arrived at 11:00pm and couldn't wait to leave.
Now came the problem once again with the drive way, If we thought it was bad getting in there, It is even worse when trying to get out. I had to back up to turn my car around but could barely see, the visibility was severely limited, my wife had to direct me into the spot that said NO PARKING because there was absolutely no way that I could have backed my BMW all the way up that steep hill and into the road. This took at least 8 minutes to get me backed into that spot and the minute I was in it a lady came running out to tell me that I could not park there, had she taken the time to see that I was trying to back out and that we were guests she would have known, but no. In total after getting turned around it took me almost 10 minutes just to get out of their slick steep drive way because due to the incline my car just couldn't crest the top, and kept losing traction. Finally a gentlemen seeing that we were having so much trouble getting out of their drive way came out and told me that I had to STOMP on the gas and that it was the ONLY way I would get out of there and as soon as I did I was able to get out, but not without scraping my catalytic convertor and the bottom of my car on their drive way. This was a lovely addition to our stay here.
And the final added bonus was that they never gave us a copy of the receipt, we never signed anything and the following Tuesday I noticed that they had charged my credit card twice once for $197.80 and a second for $25, I called the inn and left several messages and received no response, so I then called their corporate number listed on my credit card statement and spoke to their vacation rental department who advised that they could not tell me what the charge was because the inn had not put any notes on it which was strange, they then provided me with a second number which I called and left another message on. Finally on Friday evening I received a call back telling me that the additional charge was for the roll away cot, I explained that I was told that the additional cost was included in the quoted price and the response I received just floored me 'Huh, well I am not sure why they would have told you that. But think of it this way at least we didnt charge you tax on it", this is not a response you would expect from a business, and when I advised the lady that II had not received a receipt I was told it was emailed to me, when I explained that I had not received it and needed it for my records I was told that since they had email it once that she 'Guessed" that she could email it again, not sure why anyone would say they didnt receive a receipt when they did but what the hay.. I did finally receive the email receipt and on that copy it showed the price plus the roll away..
What a way to do business huh..
Anyhow, my recommendation DONT STAY HERE UNLESS YOU WANT THESE PROBLEMS!!!! Very disappointing to say the least!!! read more