Place totally sucks. Sub par rental cars and poor service not to mention the high rates. If you ever have to call roadside assistance get ready for a few hour delay as well. read more

We dropped off at this location. The drop off was smooth and the man was so helpful. I wish I had his name so Avis could recognize his good work. After checking in I realized I left something in the car. Ugg! I headed back to the car rental and I didn't have my paperwork (it was with the husband and he didn't answer the phone) I described the car and after ten minutes the man returned my item. He even noted that my husband owed me one ; after the rushing around the joking was appreciated. Thanks Avis. read more

I picked up my rental at another location, so that part of the experience was great. The "fun" began when I returned my car to the Logan Airport location. Upon arrival in the garage, there were approximately 100 cars ahead of me to be checked in - and 2 or 3 people working to check the cars in. We would certainly be missing our departing flight to wait to check in the car, even though we arrived at the airport over 2 hours before our flight. Fortunately, an Avis agent came by and told us to leave the car and it would be checked in when they got to it. He further stated they would email me a receipt. About an hour later, after passing through security and waiting for my plane, I called Avis to make sure the car was checked in so that I would not incur any surprise charges. This Avis agent assured me it was checked in and that everything was all set - he even said I would receive my statement via email within 48 hours. I did not receive the email statement in the 48 hours as promised. Fast forward, I received my credit card statement to find a charge for $210 on it from Avis. I was aggravated, but somehow, not surprised. I promptly called Avis Customer Service who told me there were 2 charges - 1 for returning the vehicle late which triggered another day ($70) and 2 - a refueling charge. The car was returned on-time and with a full tank of gas. After explaining the return situation to the agent on the phone, he agreed to refund the additional day charge of $70. He informed me that they would need a receipt to reverse the $140 refuel charge. Who prints the receipt? (I will from this point on!!!!) I searched my bank statements for the charge, but realized I had used a prepaid gift card to refuel this car. Once the card was used up, I threw it away. There was no documentation that I could produce. I wrote a nice email to Avis Customer Service explaining all of this. The response was as if they did not read most of it. They reiterated that they needed documentation to reverse the charge. I decided to try one more call to Customer Service and spoke with another not helpful individual. He reiterated that I needed to provide documentation and he did not have any authority to reverse a charge without a receipt. I decided to turn it around - and asked where is your documentation that I didn't return the car with a full tank of gas? He stammered a bit and said - "well, we have it noted". Well, I have it noted that I returned it with a full tank of gas. Call it a $140 lesson to always print the receipt and keep it until all charges have settled. Reading other reviews, it seems like this is not the first time this has happened. It happened to me on another Avis rental in another city - but I noticed on the receipt right away and was able to have it corrected (although it took 15 minutes of my time). I can't help but think that perhaps this is some corporate directive - charge the customer for fuel and a refuel service charge - some will not notice and we will make some extra money. Beware of Avis in Boston!! read more

My wallet got stolen so I called Avis to see if they would accept a temporary license issued by the DMV in addition to a US passport. Their answer: No. So I had to cancel the reservation. It was only after I got off the phone with the Avis rep and checked the cancellation email did I see that they charged me $50 for the cancellation. Which was made less that 24hrs after the initial reservation. So these weasely jack@$$es get 1 star for their dishonesty, or lack of full disclosure. Call it what you will. FYI - For all you folks frustrated with car rental companies, ride share apps such as Uber or Lyft are excellent alternatives available in many major metro areas. read more

By far, this was one of the most aggravating experiences I've ever had. I booked a reservation through carrentals.com. Came to pick it up and the lady behind the desk was the most obnoxiously rude person I've come across in a long time. From the first interaction, this lady was rude and had a bad attitude. I understand people have bad days, but her performance deserves an award.. After getting my CC and license, I waited in awkward silence until she asked if I wanted to pay $43/day for insurance.. WTF, my rental for 4 days was $187.. I mentioned that I was OK and I'll use my insurance.. She kept pushing it saying I'll be liable for everything.. After getting a little annoyed I said that the website I booked it on offered insurance on the vehicle for $45 total for all 4 days.. She said well, you have to do that before so it can't be done anymore.. LoL.. I'm not a fan of people telling me it can't be done.. So I nicely asked her to cancel the contract.. I was going to just reserve it again with the insurance and not worry about it.. No exaggeration, this lady didnt say a word I guess began to cancel the contract.. Waited for 22 minutes while she was typing on her computer doing stuff with not a peep.. After 10 minutes I asked her if we were almost done and she just responded that I would have to wait an hour before coming back with my new reservation and just kept typing away.. I said no problem and waited.. Then another 12 minutes later she got up and went to the back.. Waited another 2 minutes before asking the lady next to her station if she was getting something and that girl came and looked at her computer and said she signed off and left. LoL FML.. Anyways, booked another car for $2 less with Alamo. Just two counters next to avis and was done within 6 minutes.. Told the guy ehat happened, and he said yea.. They're all union employees and don't care about customer service.. Anyways avoid this place and go to Alamo.. Way better!! read more

This is the worst location and Avis is the worst rental car service. They do not care about customer service because everything is automated. I have no way of talking to a human!! Don't rent from this company if you want to have a smooth experience. read more

I recently rented from Avis out in California from the LAX location and had no complaint until I took the vehicle back. Prior to returning the vehicle , I had filled the tank up as I always do before dropping the rental off. Fast-forward a week or so later as I am doing my company expense report for my trip, I see that these characters have charged my company travel card for a fuel expense, other than the fuel I placed in the vehicle prior to returning. Now I'm coming out of my pocket for some crap these fools pulled. Terrible service, I don't recommend them. If you do decide to use them, make sure you check your billing statement for deceit such as this. read more

Wow. Asked for an upgrade. Told we got a nice one. Walk to the car fleet and we see our car. Literally the worse car I've ever seen. A total rent a wreck. Thanks Stephen. NOT!! Your downgraded us and Avis should not even have this car in their fleet. Thankfully a super nice guy working the lot who just washed another car changed it for us. read more

Avis - Car Rental Near Me - Boston, Massachusetts

The counter is the same for Avis, Budget, and Payless. One super long line that is literally 29 "families" long. Been standing in it almost an hour and not even half way through yet. If coming to BOS, save yourself 2 hours and rent from another company! read more

The counter associate, Kenny, was extremely helpful in changing out my current rental for a larger vehicle. My flight was cancelled and had to rent a large car to take myself and my colleagues back to NYC. Kenny was great in helping us out. read more

Today's the last time I'll use Avis in Boston/Logan. Am now well into in my 3rd hour in line for a PREPAID vehicle. This happened on my last trip, a year ago, and I thought it was a fluke. People around me in line say this is the norm here at Logan. Every day, all year long. People in line are nice, lots of good humor --which I'll enjoy for about another 90 minutes. Major airport, 3 staff to check people in. How can this company treat its customers with such indifference? Never again for me. read more

Pick ANY other car rental over Avis/ Budget! I can't believe that I have to give a single star! There needs to be a lower option. 10/15/16. After making reservations a month in advance, I arrived at Logan airport to an EXTREMELY LONG line at AVIS. None of the other rental companies had lines longer than 4 or 5 people. Argh! I stood in line for 30 min and gave up hope after only moving 4 places while the line continued to grow behind me. I gave up and went to Hertz. I had a car with no reservation in 10min. To top it off when I called to cancel with Avis they insisted on charging me $50 for canceling. So once again Avis had me waiting (on hold) to speak to a supervisor! 15 min on the phone and they reimbursed that fee. NEVER Again!! read more

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A nearly 2 hour wait to pick up a prepaid reservation. I would give them one star, but at least they finally got me a a car at the end of my wait. A severe shortage of employees. Avis knows in advance exactly how many people will be arriving when to pick up their car reservations. There is no excuse for inadequate staffing. Bad business practices, Avis. Oh, and despite paying cash for all my tolls and never having taken the toll pass out of its box, now they are trying to bill me for tolls. If Yelp gave you the opportunity to give a business zero stars, then this would have been a 1 star review. read more

We arrived around 11pm and they had one person at the counter. In line to pick up their rental we're over 30 people waiting. Absolutely ridiculous! Never rent from then again at this airport. Horrible service. Please fix this before you loose more customers read more

In the past, I have really enjoyed Avis. I unfortunately had a disappointing experience at Boston Logan Airport. In brief.. 1) Booking was great--no issues there 2) Went to my assigned car, and there was a cigarette smoke smell--I understand this happens, but it was quite noticeable. 3) Desk was very helpful--swapped out the car no problem!-and I emphasized I was not looking for an upgrade, just a non-smoking car. 4) Then, I noticed the price had changed when the receipt was re-printed! The woman at the desk was very helpful and apologetic and fixed it, but still took extra time. 5) The final issue was upon return... - I filled up the gas and kept my receipt - I showed it to the check-in employee; he thanked me and said he didn't need it - Then, he printed the receipt and it incorrectly showed the Fuel Service - He apologized when I pointed this out, but he was new to the job and didn't know how to fix it. I had to catch my flight, so I couldn't stay to figure it out. He said he would get this fixed, yet the email receipt I received was still the incorrect price of. In brief, I was disappointed with my return to Avis, which is unfortunate because the online booking process was so easy. Update: I contacted Customer Service was credited for the Fuel Service; Many thanks for that!!, although I hope the rest of my experience is still taken to heart. read more

Lousy service at Logan Airport in Boston. Three agents for a line at least 100 feet long. No exaggeration. Stay away

First review ever. I am an Avis preferred member for starters. Upon returning my car, there was damage, which I did not do. Avis employee told me they would check security footage for evidence of this.....This was never done, just sent me a bill for $500. No help from a single Avis employee, just their insurance company calling for payment. I will never rent from Avis again, and its sad they don't realize my lifetime value is more then $500. All I asked for was for security footage review, which they have on all lots. read more

Since Avis merged with Budget, the service has declined. Understaffed counters, slow check-in, long wait times. If you're not Preferred, you're cattle. There are 13 check-in stations, four are manned on a busy Saturday in August. Who's running the show? Next time I'm with Alamo. Oh wait, does Hertz own them too. Lack of competition=laziness. So much for "Fastbreaks" and trying harder... read more

Don't rent here! Long and unnecessary wait to check in. Flight to Boston - 1 hr, check. Wait in line at Avis - more than 1 hr. All the other counters had enough staff, but not Avis. And then, when we neared the front of the line, 2 of the 4 employees left . Extremely poor management - last time for Avis in Boston tell your friends and warn people ! read more

I wanted a convertible for my fall foliage tour of New England, but everyone - including Avis - wanted an arm and a leg for this type of car. Then I found a "flight plus car deal" on Expedia that gave me an Avis Mustang convertible for two weeks at a very reasonable price. In fact, the price was so good that I suspected there had to be some fine print which would trip me up somewhere and I would get to the Avis counter only to be told that I owed them a lot more money for "special" fees. Instead I had only to sign the usual insurance waivers (there was no waiting line at noon) and I was on my way in a head-snapping bright red Mustang convertible. There was none of the usual hard sell on insurance or other extras by the salesman. In fact, I was planning to buy the Toll Road Easy Pass, but the salesman talked me out of it when I told him where I would be driving. He did joke about my choice of a convertible (it was pouring rain outside at the time), but overall this was a painless rental experience. The car was clean and ran great. The return was effortless and again there were no extra or hidden fees. There is also a gas station just a short distance from the rental car return at Logan, so filling up is no problem. The only glitch was that by renting through Expedia I was not able to input my Avis Preferred number. But the cost savings greatly outweighed this inconvenience. By the way, Boston Logan does something all airports should do: use a common shuttle bus! Rather than watching the other car companies' shuttles go around and around while waiting for yours, you have only to step on one of the many available shuttle buses. It is so easy! read more

We needed 12 passenger vans (3-4 of them) and it took about 1.5-2 hours to get the van situation handled. Some of the associates were a bit rude but the vans are clean and fit all of our luggage in the back. The air conditioning works great and now we have a smooth ride going. read more

This Avis kind of pissed me off. We got in to Logan at like midnight and just wanted to get the car and go to freaking sleep. I'm a preferred Avis customer so I figured it would be all good. I was wrong. The girl at the gate said my license # was wrong - really? I rent w Avis all the time - I'm thinking someone might have mentioned if my driver's license # was wrong by now? Anyway - it required me going back to the counter to get it fixed and I was tired and irritated already so they only get 2 stars. Also - I had to go inside to change my credit card when I returned and that was slightly annoying. Other than that it was OK. read more

The first car had a crusty white stain in the passenger seat, took 15 minutes to get another, but the second car smelled strongly like cigarettes and had some luggage in the front seat. Then it took another 30 minutes of waiting to get the 3rd car. Couldn't help but notice the award for "Most Improved of 2016" ... couldn't imagine how bad it was before then. Shop elsewhere read more

I've rented from AVIS and had horrible experiences including being overcharged for the car, overcharged for gas, and charged for trumped up, unspecified "damage". Managers refuse to allow you to speak to supervisors, leaving you no choice but to dispute the FRAUDULENT CHARGES with your credit card company. Hertz is more expensive online, but at least you know what you're paying. AVIS is a scam! read more

Rented a car to go to cinncinatti. The line was about 5 or so deep and it took my about 30 mins to get to the counter. I heard some lady who was helping someone else pressure the customer in the optional products. The guy I had was very nice but the whole experience took way too long. Even though I had inquired about the toll device the first car I got didn't have one installed. So i had to walk back to the counter to exchange. The second car I got was filthy and disgusting. The windshield still had flies stuck on it. The only upside is that the location 24/7 and the return process was simple, just pull up and leave the keys in the car. read more

A huge thank you to Cherylle at Logan ticket counter who hooked us up with a great white Dodge Journey that we are driving up to Maine. Thanks for starting the Richardson family vacation off right!!! read more

I am writing because I received exceptional service from Avis car rental agent Tajah. I arrived around 3AM after a delayed flight and Tajah made me feel so taken care of. She was delightful to speak with, professional, helpful, and delivered some of the best customer service I've ever received. I am so thankful for Tajah, and Avis is lucky to have her. read more

Terrible experience renting from AVIS in Boston, the car was already scratch an we went in a dispute when I return the car. We spend 45mn filling a claim as discussing all this crap I almost missed my plane. Total waste of time, I can no more agree that AVIS BOS is a scam! read more

They suck. I am/was AVIS corporate preferred. gave me smaller car than reservation and refused to change the rate; I filled up in Quincy on the way to the AP and they still charged me for gas (did not notice til on the bus), and charged over $20.00 for 2 tolls. This location is a rip off and a scam - and when I called corporate all they would do is offer a free upgrade on next rental - which will be NEVER!!! Stay away from these clowns. read more

We just rented car from Logan airport at Avis, it was really disappointed with the service we received. She has attitude problem and doesn't seems welling to help, it seems we bothered her more then serving us. It is sad, I don't want to write bad reviews for anyone, however hopefully the upper management can make some changes to turn things around for the business. We did called the customer service department. Let's see if they do anything to change this. Customer service should be #1. read more

The worst car rental experience I've ever had. I had a car reserved for months. It's now been 1.5hrs on line and still about 10 customers in front of me. Three people working behind the desk with about 100 people waiting on line. Every other car rental company has at most a 10 min wait. Stay away!!! read more

I originally rented with Avis because Enterprise charges .27/mile for one way transfers, airport to airport, and after discovering this fact once driving from BOS to BTV, I found that Avis did not charge these fees. So, in my mind, I thought this could be my new go-to rental car agency. I rented a vehicle from BTV when I returned to the States and began my drive back to BOS the next morning. Well, as I'm excited about my lovely rate of $66 and the really nice agent, Luke, that helped me in BTV, how he explained the fees to me, was patient when I asked all of my questions (as I did not want to get caught with some crazy mileage charges upon my return to BOS), and told me what to look out for regarding the fine print in any rental agreement, I was excited that one of my good friends suggested this company! After returning from a much needed and enjoyable vacation, anyone that works a 9-5 can possibly relate to the amount of work that would be awaiting you upon your arrival back in the office. With that being said, it was a hectic day. I figured that I could fill up the gas tank on my way to the airport, as most rental car agencies/centers near airports have a gas station in close proximity in order for customers to adhere to the 5 mile rule. Well, leave it to Boston to not have a gas station near their new car rental center. I arrive to return the car, down heartened because I know that I am going to get ripped to shreds for not filling up the gas tank, but it was half full, so I figured it couldn't be that bad. So, I pull up, the agent asks me if I filled up the car, I told him 'no' and asked how much would it cost me, because I'm thinking if it's too astronomical, I'll go drive it somewhere, fill it up, and bring it back. I brought it back around 530pm and could have the vehicle until 11pm with no extra charges, so why not go fill it up and bring it back later?? So, I explain this to him, and he says that he does not know how much it will cost until he scans in the car, but in order for me to do cost benefit analysis, I would need to know up front. So, then he scans the car - I'm thinking to tell me what the damage would be IF I decided to drop it off here and now - and he hands me a receipt. I see $108 for fuel service so I explained again that I will GLADLY take the vehicle back, fill it up, and bring it back. THEN he says he cannot do that, as he has already scanned in the car. I explained to him that it would definitely benefit Avis in having a gas filled car and would benefit me in not having to pay $108 for some crazy fuel service. That is a win-win! And do you know that he just looked at me and shrugged? Well, I guess that's a win for Avis and a lose for me. There should definitely be some way to calculate the mileage and be able to give an estimate as to how much the fuel service charge would be. With all of the technology that we have here, how could this not be?? When I've asked other rental car agencies before even renting the car, they are able to tell me how many miles per gallon the car gets and an average of what I would be looking at with the fuel service charge. And this is before I even take the car off the lot! So, you're telling me there was NO WAY to give me an estimate BEFORE scanning in he vehicle??? So, I called customer service. As I explained the stressful situation to the customer service representative, Angela, this evening, she let me explain, but I could tell that she was getting frustrated with me and said that I should have just filled up the car before coming to the airport - that's what she would have done. Customer Service 101 - The customer is always right. I have worked in customer service for years, and I would never tell them what i would have done, or cut them off while they are explaining their stressful situation to me. I am there to win business for the company and keep the customer happy. And even if I cannot keep them happy or give them whatever it is they are asking for at that very moment, I would explain why I cannot and suggest some other options, when possible. I asked to speak to a manager.....Angela told me that there are none available at the moment and that I would receive a call back within 24-48 hours. Don't bother. My excitement for Avis is now diminished. Time to look for a new rental car agency. This customer service needs some major improvement. I would have came out better going with Enterprise and their .27 cent/mile fee. read more

Renter beware!! Cars are not cleaned inside. Found trash from previous renters. Then check engine light came on 20 hours after renting the car. Called road side assistant and they said I can exchange the car. Arrived at midnight and there was 30 people in line ahead of me at the counter. The car I returned was at half a tank and the lady that help get the car told me that I was not getting charged for gas. But when I dropped off the second car there was I was charged for the gas. They just flat out lied to me. Called customer service to get it resolved and they where rude and only offered to refund half. They ruined our vacation having to return the car that took 3 hrs from me, my wife and our young daughter who was up late so that we could return the car and charged for not filling the tank. If you are arriving late to Boston rent from the others they don't have a line. Look at the photos on Yelp and you will see that no one else has lines like Avis / Budget. Will never rent from Avis ever!!! read more

First time Avis, horrible experience with both Logan and Bradley airport (See my review on Bradley airport). Never rent Avis again. Tried to cheat me on gas. Returning car, everything was OK until I noticed I got charged for gas, even though I specifically told the guy I had full tank. He still marked gas not full (7/8). I confronted him, without even checking the car, he just said, "Too late, already returned in the system and printed receipt. You have to go in the customer office". What? Fine, went in and stayed in line for my turn. Then the lady said "What? gas again? Who's out there charging everyone gas. You're not the only one". Then get off your lazy behind and go out there and chew the guy up. Obviously, he is doing it on purpose. Everyone, double check your receipt. read more

AVIS RENTAL CAR are CROOKS I don't write reviews often...if ever. However, I must let whoever reads this know that AVIS car rental company is engaging is credit card theft/fraud and needs to be stopped. Here is the story. Reserved rental car online with my Jetblue reservation. I flew red eye into Boston Logan. Arrived at the AVIS rental car counter at about 5am and was only person, other than the woman sitting at the Budget rental car desk 20 feet away. I stood at the AVIS counter for about 15 minutes while the fat woman glanced at me several times. After 20 or so minutes, I finally asked the woman at the Budget counter if there was an AVIS clerk. She responded "That's why I'm sit'n here." "Excuse me!" I replied with discussed. She responds, "I am the AVIS clerk sir." Now lets be clear that she was sitting well within the Budget rental car desk area. She then says, "Budget and AVIS are the same company." I responded, "Well thanks for making me stand here with my thumb in my ass for 20 minutes." "Can I help you sir," she responds with attitude. If I could have, I would have head butt the woman. So back to the story. I rent the car...nice clean car...no issues. I use the car for 2 days in Boston and then fill it with $9.91 of unleaded and keep the receipt since I'm on business travel. Three days after returning I get an additional charge of $16.95 on my credit card from AVIS. It is a charge for the tolls...$5 worth of tolls. The remaining $11.95 is the AVIS fee for using their transponder. OK, I pass along the cost to my client on my expense report. Then, I'm looking closer at my AVIS receipt and see that they charged me $14.99 fuel service fee. OK, now I'm getting pissed off. I call AVIS service and request that the charge get removed. We talk through the details of my receipt for fuel and how much gas I put in. I email a copy. They agree to reverse the charge. Today, no charge reversal, but rather AVIS charges my credit card $4.60 for calling their service center!!! Nothing else you can call this other than flat out theft! This is an organized effort to steal money from the public and there needs to be a class action law suit initiated because this is systematic corporate behavior to defraud the public. Let it be known AVIS = CROOKS read more

Absolutely zero stars for customer service. Returned a car a day early at Logan and received a receipt. Walked around with the turn-in guy and verified no damage...car clean...keys in the ignition. Received my e-bill almost immediately that matched my receipt. Woke this morning to a second e-bill with a vague $250 "Misc Charge". Tried calling the local number provided and got bounced to somewhere in the Caribbean. No help there. After 2 hours, I finally reached someone who established a case number and gave me two different direct numbers to call Logan as she was unable to determine why I was billed $250. Called each of those numbers at least 6 times and never got a person to pick up the phone. Called back to customer service and was advised the charge was because they didn't have the keys. 1) Why not just call me--my number is on the reservation, 2) Why didn't the first customer service agent have this info, and 3) Why couldn't I reach a human being for over 3 hours in the Logan office? This is absurd and totally unacceptable! I've been a Preferred customer for over 2 years and rent from Avis on average twice/month. NEVER have I had such a horrible experience. As I board an airplane for home, I'm still waiting for the call-back confirming the charge has been removed from my card. I fully expect it to be done before I land or this is going to be escalated as high as I can reach w/in Avis. read more

If Yelp allowed 0 stars, Avis car rental as a whole would get that. I initially called both the local branch in back bay, who then transferred me to National Customer Service, who then transferred me to the Airport branch. My vehicle had been broken into and vandalized on Friday night and I needed a Van or LARGE SUV (need the cargo space for work). National Customer service reserved a "Large" SUV for me that day and had me transferring to a Dodge Caravan the next day at no additional cost. National Customer service were friendly and helpful enough but, upon arrival to the airport branch, things went downhill very quickly. First problem, my reservation of a "Large" SUV, wasn't actually a "Large" Suv, instead I received a Ford Edge. Upon further research on my part, they consider this a medium size and is clearly not a "Large" SUV. This wasn't going to cut it. They were relatively unapologetic when I pressed them for information and a different SUV that would fit my needs while my vehicle was being repaired. I was told they had nothing else available and no offer of any type of concessions or help or even and apology of any kind was given. I needed a vehicle and I needed to get to work, so I reluctantly took the Ford Edge and made sure that I had a minivan reserved for the next day. As I walked out to Row "C", I walked past a Minivan that had been returned. I asked the attendant, if he could check if that van had a reservation. He checked and stated that the van did not have a reservation currently. So, the counter people seemingly lied to me to avoid renting a minivan at the lower Medium SUV rate. The following day, I return the Ford Edge and pickup a Dodge Caravan. When I sign for the caravan, I notice that the rate is incorrect and call them out on the error. The sales woman disagreed with me and stated that I was incorrect and must have misunderstood who reserved my rental for a different price. I was insulted, as I had written all information down at the time of the reservation phone call with their National Customer Service. I asked for their manager, who was "unavailable". She eventually lowered my rate to the correct rate that I was quoted and I walked out to get the minivan and leave. The van that I received was older,beat up and reeked of smoke but, it had the space I needed and I drove away. Fast forward 3 days... I am due to return the rental and my vehicle is finished being repaired. I drive away from my house in the rental and am roughly 100 feet from the expressway, when I am pulled over by a Boston Police Officer. The officer informs me that the vehicle I am driving has an expired registration. Sure enough, it expired on 6/30/13, a full 20 days prior to my rental. The officer goes back to his car and I call AVIS. I can't get through to the local branch (of course) and I have to speak to a National Customer Service Agent. She politely apologizes to pay for the ticket. I inform her that I cannot drive the vehicle to the airport, as it is illegal to do so. She went on to discount my rental 1 day, apologize again and hang up on me. I explain the situation to the officer, who was nice enough to only issue me a warning, and advise me not to drive the vehicle back to the airport. I couldn't take much more from this rental company. Against the officers advice, I quickly and carefully drove the airport rental return. Returned the car and went into the office to speak to a manager. Again, no manager was available to speak to me and I was informed that while they were "sorry" for any inconvenience the traffic stop caused, crediting me 1 day's worth of rental was the best that they could offer without a manager present. I left extremely frustrated and aggravated. I have called my Credit Card company (AMEX) and let them know of the situation. They will be disputing the charges on my behalf. I recommend anyone considering renting from AVIS to beware. Check your paperwork and check your vehicles condition and registration. They clearly do not have any regard for your time, money or satisfaction! read more

If this company has any managers they didn't come in for the past decade. Never seen a line so long at an international airport car rental desk. Two hour wait. Can they get a clue or just go out of business? Either would be merciful for the customer lured into thinking a major car rental company just might have a clue. Stay away! read more

Right now at Boston Logan airport. Horrible 2.5 hour wait in line. Avis is the worst. All other rental counters almost no lines and well organized . Over 65 people waiting in line and more coming. Avis = absolutely awful This is a personal rental and so happy company switched to Hertz. You should too. read more

Avis used to be fine at this location. At least no better or worse than any other US Avis location. Not any longer. On my last three rentals in a row over five months (April - Aug 2014), my car was not ready upon arrival. I'm a Preferred customer and a business traveler that rents from them a lot and this has very rarely happened in the past. Something has fallen off a cliff at this location. I should note that this happening to many more people than just me. What's worse is that the people working here don't seem to care AND the corporate customer service person on the phone didn't seem very empowered to do anything about it. Time to try someone else at the Logan location. read more