I love Middlesex Savings Bank! I think my parents opened an account for me when I was about six…read moreyears old. After years of using other banks, I returned to Middlesex about 30 years ago. The staff in Concord is courteous and helpful. I am very happy with this convenient bank! .

Very fine bank. I have dealt with them for many years with both personal and business accounts…read more However, they have not kept Yelp up to date with their hours. They have recently been closing at 4:00, not 5:00.

This has been my bank for over 15 years and I am very impressed with all the staff in there and how…read moreprofessionally they work... If i have a problem they tend to resolve it immediatley through there branch manager or personal banker.. the only thing I really dont like about the bank is the hours.. they arent really open much later then 4 or 5 except on fridays... I also liked it when the atm machine despinsed 10s and not just 20s because there where only few of those around here...

Updated: After my complaint this morning about the sale of…read moremy mortgage that I had expected to be kept and service by Bay State Bank (see below for initial review) the lending officer went to the VP of Retail Lending and they have decided to keep my mortgage in their portfolio and not sell it after all. I of course have no guarantee that it won't be sold in the future (as I knew was always a possibility) but the response I received is very promising and in line with my initial impression of Bay State Savings Bank. Due to the low owner occupancy in my building many small banks would not even consider handling my refinance. Bay State Savings bank impressed me from the beginning by the willingness of the branch manger to go back and forth to the underwriters even before my application was complete to find out if they could do the refinance. The initial service and flexibility I had experienced was why the unanticipated sale of my mortgage came as such a shock. I am pleased that when I made it clear that local servicing was critical to my satisfaction they responded within one business day and opted to reverse their decision to sell. Based on this response I am confident that there was no intention to deceive. Original Review: I just completed a refinance with Bay State Savings Bank and until the closing they seemed like exactly the bank I would like to work with. Small, local, and services many of their loans themselves. In fact I specifically asked about the likelihood of my loan being sold multiple times before and during the refinance process and was told repeatedly that although there is always a chance the loan would be sold they try to service as many as possible themselves and that my credit and loan were the type they tend to keep. I showed up at my closing to learn that my loan had been sold to a large national chain! I am in the process of seeing how quickly my credit union can turn around a refinance to see if there is any way I can cancel my Bay State Savings Bank refinance and still make deadlines for my renovation payments. This is very disappointing. While they never actually lied to me I consider their communication to have been quite deceptive. If the loan had been sold after a couple years I would feel differently but the sale occurring prior to closing with no communication ahead of time and after repeated assurances that while there was a chance that it would be sold it was unlikely screams bait and switch to me.

Rockland Trust is a great bank! They are conveniently located in downtown Boston. The…read morerelationship bankers Sarah Lee and Christian Botero are outstanding, are very professional and have provide me with guidance on ways to save money! I highly recommend this bank and these bankers for all your banking needs

My Rockland Trust debit card information was stolen and used by someone in another state to make a…read morepurchase of nearly $1,000.00 I was sent a text message from Rockland Trust on that day asking me if I made this purchase, to which I replied "NO", and the card was subsequently frozen and my account was given a provisional credit for that $1,000.00 fraudulent purchase. Fast forward 3 months later, and the provisional credit I had been given was then RESCINDED by Rockland Trust, and I was told they had been given "proof" by the merchant where the fraudulent transaction occurred that it was not fraudulent, despite the fact that the bank itself CONTACTED me that day when the purchase was made as they suspected it to be fraudulent. Now Rockland Trust is telling me there is "nothing more we can do", despite having already being able to provide me a credit for the fraudulent purchase that they TOLD me about the moment it happened. I will very likely be taking my business elsewhere entirely and never banking here again because of this complete failure, on Rockland Trust's part, to protect me and my financial security despite every indication and piece of evidence they had to do so.

I started using this branch in the last year and I am in awe of the very high level of service and…read moreprofessionalism at this branch. There is a new manager in charge, Jim, and he and his staff deliver on customer service. I had to set up several accounts in the wake of my father's death, one was a trust account, and with COVID making normal banking nearly impossible, the staff at the Westford branch bent over backwards to help me jump through all of the hoops necessary to get things moving. Give this branch a try!

DO NOT use this bank! We have used the Westford branch sparingly over the years just for…read moreconvenience and I can say any time I needed anything done there was a problem. Their staff is ill-trained, their cashiers wear tiny tank tops to work (at a bank? are you kidding me?) and like the previous review before said, they do charge you for inactive accounts. I had opened up 3 passbook accounts for my kids years ago thinking it would be fun for them to see their money grow. HA! The balance actually got lower due to all the fees from this bank. And we are taking my poor kids only has a few hundred dollars in these accounts to start with. What a fiasco! Today I went to try and close these accounts and the manager tells me (they run through managers like Kleenex over there)that because I can't find the pass books the kids have to come in and sign an affidavit to close the accounts! ARE YOU KIDDING ME??? My 6 year old has to sign an affidavit?? Who runs this bank? Warning to the wise - DO NOT GO NEAR Northern Bank and Trust - unless you want to experience total aggravation and mismanagement of your funds.

I used this bank for about 6 years now I switched from Bank Of America cause they were routing my…read morecalls to india were nobody speaks GOOD english. Web5 banks are clean the staff inside the banks are very kind and I would say a very good bank. I had to dispute a charge that a merchant charged me 2 times for (( THEY OUT SOURCE OVERSEAS )) Nobody speakes enlish good at all I been calling foe 3 days they have no clue whats up they put me on hold and then hang up I called the bank they say this is how we do it I said If your in USA have people from USA servicing customers how much are they saving I will say alot cause I said hell with and ate the 65.00 and gave up so if you call to dispute your are calling overseas and you will need in interpreter thats the problem in the USA US Companies should HIRE people from the USA As for that I am closing all my accounts when all me checks clear

I can tell I'm getting close to the big city, such that it is, as this is the only branch outside…read moreof Worcester with a glass enclosure to protect the tellers. In spite of that, I still find this location to be inviting and the staff friendly.

I paid off my Home Equity Loan. They are one of the few banks that offer A HELOC in Massachusetts…read moreon a co-op. Their interest rates are competitive. They actually have two branches near my office. I opened an account because the rate was lower if I paid from an account. I will return.

Employees are very pleasant and helpful especially at Holden ma branch. The manager (Lela) is…read moreprofessional and knowledgeable. Love doing business there

Service is amazing! The staff sue, Mikal, dallas and Jordan were so nice and accommodating. I had…read morethe best banking experience of my life. There are an amazing crew.