I have been dealing with Avidia Bank, for over 30 years ... long before it was "Avidia"…read more By this time, I know almost the entire staff at 17 Pope St. (most of whom moved over from the Main St. Office. There is not a more dedicated and competent team, anywhere. No matter what the problem seems to be (& they're usually of my own making), the staff seems to get it corrected, without make me look like the dummy. I recent moved to NH and anticipated moving all my accounts, to a local bank up here. I move a couple of accounts and within 15 days, I transferred everything back to Avidia ... I couldn't stand dealing with the incompetent staff in NH and had to get back to the staff on Pope St., who have always come through for me. You won't find a better banking experience, anywhere!

Elders Beware - My sister and I had a notarized Power of Attorney for my father dated 2021. We…read morereached out to Avidia and they acknowledged receipt and placement in his account file. This same banker in their Shrewsbury branch notarized a newer POA six weeks ago and she personally knew that my father was in late stage dementia. When we checked into this, Avidia could not find our 2021 and valid POA in his file and was using the new one. We fought with the bank and they finally did acknowledge our POA as the valid one. Avidia's POA and Notary Services policies, controls and prcedures are non existant. Any customer with a POA or needing notary services, beware. Especially an elderly customer!

Employees are always very well trained, and great attitudes towards customers! Today I was greeted…read morewith a smile and made me feel pretty good today!

The best bank to work with , they go above and beyond to please there customers.... Everyone there…read moreare so polite and they work very hard to make sure that the customer doesn't leave without a smile on there face . Thanks Main Street bank

Been banking with Webster Five since I was 10yrs old (when they handed out "penny, nickel and dime…read morecards" where kids could save their change and start their own bank account). Had other accounts at other banks, but those banks sometimes were too pushy with promotions, or their monthly charges for your accounts made me go back to the no thrills, very friendly, Webster Five. (Where "everybody knows your name"!!) They are always ready to answer questions, help you when you forgot your online password after closing time, and have the dog biscuit ready when the see the dog via the 'drive-up window. I have NEVER had even the slightest issue with anything dealing with them. and As far as I am concerned I would rate them higher then any other bank.

I love my small town bank. Real free checking and great customer service. I stop at this branch…read morefairly often. The tellers are always friendly, . The customer service here has been awesome. They've handled a few problems for me quite painlessly and have helped me open accounts for my kids with ease and little wait. Two ATMs located here. One at the entrance (located in the rear, along with plenty of parking) and one drive thru.

From the outside it looks like any other brick building. You walk in past the usual table to fill…read moreout your paperwork and it looks more like a grand ballroom as you make your way to the back of the building to the counter to take care of business. I'd take a picture to prove my point but with my luck they'd think I'm casing the place and call the police and have me arrested. The staff was friendly and efficient and gave me the correct amount of cash. I left happy.

I've been a customer for nearly 40 years and I own my house outright. Its valued at 300k and they…read morewont give me a 50k home equity loan because of 2 late payments. Goes to show even though you have been loyal to them they dont care one bit. I called their main branch to speak to someone that makes the decisions and they sent me to the west boylston branch. Once 8 got there the person there told they make the decisions at the main branch. The woman in west boylston called the main branch to tell them I was coming so the person I need to talk to decided to take so far a 2 hour lunch hoping I will get bored and leave.. pretty disgusting that they would treat a 40 year customer that way.

Great people walking at this bank they take their time and they don't rush you they are all kind…read moreand very caring!

Sorry I hate this bank. The online banking is SOOOO outdated and lame. And to this day I can hardly…read morefigure out their statements. I have almost never had a good experience going in either.

I had been a thirty-year or more customer at the Village Bank. Because the bank has VERY stringent…read moreprocedures on fraud, the bank told me to leave without any proof that I was transmitting funds to a scam. The bank also: gave me three weeks to leave, stopped two transfers to CapitalOne, allowed only treasurer's checks to leave the bank, and told me to take my SDB with me. IMHO, not exactly a neighborhood bank. I can add photos of the cancellations.

We have been banking here for over 60 years. My mom needed a power of attorney document notarized…read more On march 6 the manager said she needed a State ID, so spent almost three hours at the RMV to get a state ID, went back to the back today March 9th and the manager said she could not notarize the document. Big Waist Of Time the bank sending me on a wild goose chase. I went to another notary later today Poor poor service

Rockland Trust is a great bank! They are conveniently located in downtown Boston. The…read morerelationship bankers Sarah Lee and Christian Botero are outstanding, are very professional and have provide me with guidance on ways to save money! I highly recommend this bank and these bankers for all your banking needs

My Rockland Trust debit card information was stolen and used by someone in another state to make a…read morepurchase of nearly $1,000.00 I was sent a text message from Rockland Trust on that day asking me if I made this purchase, to which I replied "NO", and the card was subsequently frozen and my account was given a provisional credit for that $1,000.00 fraudulent purchase. Fast forward 3 months later, and the provisional credit I had been given was then RESCINDED by Rockland Trust, and I was told they had been given "proof" by the merchant where the fraudulent transaction occurred that it was not fraudulent, despite the fact that the bank itself CONTACTED me that day when the purchase was made as they suspected it to be fraudulent. Now Rockland Trust is telling me there is "nothing more we can do", despite having already being able to provide me a credit for the fraudulent purchase that they TOLD me about the moment it happened. I will very likely be taking my business elsewhere entirely and never banking here again because of this complete failure, on Rockland Trust's part, to protect me and my financial security despite every indication and piece of evidence they had to do so.