I needed assistance and decided to call this business at 18772511811 The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

I needed assistance and decided to call this business at 18556575135. The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

I needed assistance and decided to call this business at 18889099036. The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

I needed assistance and decided to call this business at 18668673648. The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

I needed assistance and decided to call this business at 1877-251-1811. The response time was…read moredecent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

I needed assistance and decided to call this business at 1855-271-1818. The response time was…read moredecent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

I needed assistance and decided to call this business at 18668673648. The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

I needed assistance and decided to call this business at 18772511811 The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

I needed assistance and decided to call this business at 18666660203. The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

I needed assistance and decided to call this business at 18666660203. The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

We flew on Aer Lingus multiple times from Boston to Dublin and the staff were phenomenal. We didn't…read moreknow UK regulations changed recently and everyone needs a Visa now to enter the UK so the Aer Lingus check-in attendant at Logan airport was so patient, kind and tech savvy and walked us through every step on our cell phones where we had to download the app, fill it in, and pay the fee. Then on the plane the flight attendants were so sweet. Our flight left on time. No delays and the Beef Stew dinner with roasted potatoes and string beans they served after being in the air for only an hour was fantastic. I watched a movie, drank 2 glasses of complimentary wine and slept a little with the complimentary blanket over me. Aer Lingus is definitely one of my favorite international airlines.

Aer Lingus left my bag behind in Dublin on a flight from Boston to Geneva. In the bag was all my…read morehiking gear for a multi day hiking trip in Italy and France. I could not begin my trip without it. At the time I was promised compensation for hotel and transportation costs that were incurred while I waited 24 hours for the bag to arrive. 8 months later I'm still fighting with them. They now say they would have bought me a toothbrush, but are not liable for any other incidental costs surrounding their lack of care. The response from customer service has been glacially slow and seems to be from a bot. Any other airline would have put me up for a night and compensated me for the transportation cost and lost lodging. Not Aer Lingus. Stay away from this airline.

The flight attendant on flight 3682 Nadia went out of her way for my wife and I…read more We were reform a memorial service for our daughter's future mother in law. Nadia is a special person who anyone would do well to copy.

Awful experience brought me to tears, and the supervisor said "are you done yet"? I will never fly…read moreUnited ever again. Worst customer service. The gate attendants make up rules that contradict their own website. I was told "we make our own rules here" by a United gate agent when I told him he was breaking ACAA regulations by changing my seat due to my service dog. He refused to read the website rules, his supervisor could not figure out computer. I was booked into a seat for which I paid for extra leg room, showed them confirmation but they overbooked the flight and tried to give me a different seat 20 rows back because I had a service dog. This is illegal and they were nasty about it. My dog was perfectly well mannered and professionally trained. Worst customer service of any airline. I will NEVER fly United again.

I needed assistance and decided to call this business at 18556575135. The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

I needed assistance and decided to call this business at 1855/657/6600 The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

This is just a review for the transcon Boston to LAX Flagship First service on AA's unique A321T…read moretranscon aircraft. This is a unique service offered only on the A321T and offered only from Boston to LAX, JFK to LAX, and JFK to SFO and JFK to SNA. The A321T is uniquely configured with Flagship First, Flagship Business, and economy. The amenities and seating in the premium cabins is much more akin to a widebody aircraft with lie-flat seating offered in first and business and seatback screens throughout the aircraft. Sadly, these aircraft will soon be retired as AA moves toward eliminating Flagship First systemwide. The seating in first is 1-1 which offers a lot of privacy. The seatback screen is large and high definition with a wide selection of movies and other entertainment options. Noise cancelling B&O headsets are also distributed. The meal service in first is enhanced versus what is offered in business including higher end touches on the meal tray like individual salt and pepper shakers and a metal napkin holder. There is also actual champagne in first versus prosecco in business. There is also a soup course in first which is not offered in business. The flight attendant was great and offered an attentive and premium service. Baked on board cookies are also offered prior to arrival. Overall, this was a great transcon flight on AA. Sadly, it's the exception and not the rule as service and amenities on other AA flights leaves a lot to be desired.

What has happened to American? It used to be my go to airline, but lately flights are cancelled,…read morethe planes are dirty, on plane restrooms are out of order (?!), flight attendants are surly. Delta here I come.

If I could do negative I would. My husband and I flew to Italy in premium economy and paid over 5k…read morefor the flight. The plane was absolutely deplorable. My seat was so stained I wanted to burn my clothes after having to sit in it for 9 hours. Our foot rests did not work. The toilet was taped to the wall. The seats in front of us were literally falling apart. The only response I got from them was they would pad on the info. This Is a long haul flight that flown regularly and should have one of the newer planes for the comfort of the customer. I will never recommend or fly this airline again.

Regardless of if you want to change your seat, there's a fee. It could even be a worse seat, it…read moredoesn't matter, it's "company policy" and there's a fee. Even on a plane that's only 70% full. However, even when you DO pay, $60 in my case, and select the seat you want, when they go to issue you a ticket, apparently it can be a totally different seat and they won't give you a refund. Which is exactly what happened to me