Alex was professional and gave some really good advice for maintaining my HVAC. Highly recommendread more

I spoke with Steve, the service manager about our job. He was very straightforward and honest.read more

Called at 8am and technician was here at 10. Mike was courteous, knowledgeable and friendly. I…read moreprobably could have done this myself but needed ASAP. Mike was able to show me what, where and how he repaired. As I thought E23 error on Bosch DW was a bad discharge pump. Will recommend to others. I called Abt and they were schedule out to Oct so the prompt response from Alan Appliance Repair was great.

Mike was great, he explained what he was doing with the dryer repair and was extremely efficient…read more Definitely would recommend!

A wonderful experience! Vadim was able to come the next day to fix my squeaky dryer. Price was…read morecompetitive, and the actual appointment was very quick and professional. Looking forward to recommending this company to my friends and clients!

On time, polite, and knowledgeable young man who came to service. Highly recommended.read more

The repair technician quickly diagnosed the problem with my oven, and replaced the broiler heating…read moreelement. Very reasonable price charged.

Professional, responsive, and spent time explaining exactly what they were going to do to ensure we…read morewere aligned.

We had great experience coordinating with FUSE to repair the ice maker on our Viking refrigerator…read more They were very responsive to my initial request for a quote, including a call from a supervisor to hear more about the issue and try to issue a more informed estimate. (Ultimately unsuccessful, but I appreciated the effort.) The technician, Bek, was on time, courteous, and very open about explaining everything he inspected. In just under an hour, he was able to diagnose the problem and replace our ice maker, which he had on hand. One small critique-- it caught me a little off guard to see a tip option on screen when making my payment, but in this case I obliged, considering how well the whole appointment went. I guess that's just tipping culture these days! ‍

I hired Fuse Service when they were Switch Service and they fixed my dishwasher. Vlad, the…read moretechnician, found out that he needed to order an additional part to fix it and would need to make an additional trip. I assumed he would charge for the follow-up visit, but there were no additional charges; I really appreciated his honesty. Recently, I had a text dialog with Russ and found out that Fuse service's HVAC systems as well. I agreed to an annual maintenance plan, but didn't plan on having them out until fall. A few weeks later, while I was out of town in July, I got a message from my Ecobee thermostat indicating that the A/C wasn't working. I texted Russ about this and he showed up after 6PM on a Saturday, the same day I texted him about the issue! He figured out what was wrong right away and just folded the service call into my annual service plan which was, as before with the dishwasher, very generous and much appreciated. I'm literally excited to have Fuse Service as my go to place for appliance repair and HVAC maintenance. I'm used to businesses asking me to write positive Yelp reviews and I don't mind that. But, Fuse did not ask me to write my review.

We hired the business to repair our washer. We were charged $293 for several attempts to fix it…read morewithout success. They fired the first employee who came out who took it apart and broke it, so I needed to purchase a new one. They promised to refund our money and never did. They actually should be paying for our new appliance since they broke it completely. August 2: Initial visit, repair guy said we need a new circuit board, pay 1/2 $293.35 Aug 13: Part came in & installed, washer still did not work, repair guy said we need another part, ordered with no charge to us. Aug 23 New part came in and installed, washer still did not work. Repair man took a large part off the washer and left with it to take back to shop. Washer left disassembled August 30 New two technicians arrived with returned part, informed that the original repair man was fired. the two techs took lots of pictures of washer and left. Washer even more unassembled September 3 Two techs returned, tried part again, then informed us that the washer was unfixable, said that they would refund the $293.35 Left washer unassembled with parts missing September 22 Promised the refund was coming again via text Nov. 9 Inquired again, told that we need to take it up with our bank

I think communication is this company's biggest issue. I told them in writing and over the phone…read morethat have a leak in my fridge and need freon. He came to add freon without addressing the leak at all, just wanted to charge me for wasted materials. The person on the phone told me there would be no service charge, the leak would be $85 and he would add the freon "by giving me a good price". Then he told me $180 for the freon and he couldn't fix the leak when he got there and still tried to charge the $85 after I told him to leave. I hate to say that I think the language barrier caused this issue, but he didn't read my texts either when I said there was a leak.

Our icemaker broke in our LG refrigerator. Same-day diagnostic; 4 days later, the new part arrived…read moreand was installed. Asher our technician did a great job! He was on time and quickly figured out what needed to be done, and repaired the icemaker. Could not ask for better service and the price was reasonsble .

10/10 recommend! So nice and easy service. I knew what we needed asked for it , they gave me two…read moreoptions. I picked , they came and got the job done in the time frame they said it be done. They were quick and fast and had me a brand new water heater just like that.

Bryan returned my call about my oven quickly. We set up an appointment for later that day. He came…read moreat the promised time with the needed part. he quicky diagnosed the problem and it was fixed in about a hour. Price for the repair was reasonable. I would suggest him for ant repair.

Never replied after multiple messages sent, tried to reach for a service call but no luckread more

Service was excellent! Once I contacted Super Master I got an immediate response and a scheduled…read moreappointment. Anvar was very professional and easy to talk to about the repairs. He fixed two of my older (2008) Kitchen Aid ovens and cooktop. Years ago a Kitchen Aid repair man said you could not get the parts to fix it. Anvar got the parts with no problem and now it's working perfectly after 10 years! I recommend Super Master. The price was great considering the alternative of replacing the units or living without two burners.

I'm doing this review 3 weeks later because I want to make sure my appliance was still working…read morebefore I did my review. I was torn between 3 and 4 stars...4 stars because they returned my call within 24 hours and 3 stars because of price and business practice (which brought it down from 4/5), and EXTREMELY Pricey!! They charge $85 for the diagnosis, which will be deducted from the Repair cost (C'mon, I knew ppl in the trade, you're paying for it regardless). I pretty much told him what the problem was and what needed to be replaced. I would have done it myself but with recent hand surgery I was handicapped. So the tech did the diagnosis and 'lo and behold', exactly what I told him. I guess they need to go through the motions just to cover their butt. The tech does a little diddle on his cell phone and comes up with a price about $400 and needed a deposit of $150. No breakdown, no estimate nothing to show me on his phone, just that's what its going to cost. (Water valve on a dishwasher). I wrote a check for $150 and asked for a receipt...at least. still no breakdown of parts, labor or house call. (shady in my book...don't show the customer anything) The tech said he'd have to order the part and would be back in a couple of days. I did a little research and the most expensive replacement for that model would have been $60, their charge was ~ $200. Says it was OEM out of Germany. The tech replaced the part and I asked if I could have the old one. He told me no because there was a "core charge". REALLY!!! OK, Car Batteries, Starters and Alternators, Yes, A crappy little water valve...what am I, stupid. I asked for an Itemized receipt and all I got was a total, minus the deposit, otherwise it sounded like it would have been, just pay me and 'see ya later'! Guys, you don't know what I used to do for a living, you probably won't be my first choice if I need help in the future!

Speedy response, on time and reasonable. Would definitely use them again…read more The technician was knowledgeable about Bosch dishwashers!

Easy to schedule, showed up promptly, repairman was honest about the cost-effectiveness (or lack…read morethereof) of a fix.