Awesome staff. Looking for shoes and everyone was very knowledgeable and friendly. Very much…read moreappreciated after walking over from having an abrasive experience with Road Runner. Special thanks Jack for being so thorough with fitting my boyfriends shoes. He helped discover one foot is slightly longer than the other. Great guy!

Avoid this location if you value basic customer service. I am a paying REI Co-op member and…read moreattempted to return a recent purchase due to poor fabric performance and bad sizing. Instead of routine customer service, the frontline cashier, Jigme, aggressively scrutinized the item, refused the return, and actively tried to intimidate me.While he technically offered a manager review, he immediately discouraged me by claiming it "wasn't worth it" and explicitly threatened that my membership account would be "striked" if I pushed the issue. Weaponizing corporate return metrics to scare a customer out of speaking to a manager is completely unacceptable behavior.I kept my cool and walked away, but this store's management clearly needs to retrain their staff on how to treat members with basic respect. I have already filed formal complaints with corporate customer care and am currently looking into canceling my lifetime membership entirely.

The service was kind and attentive. The staff are well-trained and happy to assist you…read more We recently shopped for multiple clothing items and came away happy. I didn't see any "tall" options that you would online shopping, but there were plenty of sizes in stock. I would have like to have seen more larger sizes in the men's park logo shirts, but I understand what sells and what doesn't. It would be great to have the same shopping experience online, where these sizes are an option. Great discounts for quality clothing. Thank you!

I first noticed this Columbia Sportswear Store a couple of years ago. I was pretty stoked as it was…read morein my area and being an avid outdoors person, I've often owned/used Columbia gear. But then I go to find out that it is not a store open to the public. *Unstoked*. But rather this is a Company Employee Store. Meaning a company or place of employment has to sign up with them (not really sure what that entails), then with a code/invite, the employees of said company can now enter the store and shop to one's content. I go to find out that my work gets involved in this annually, so I finally get a chance to scope it out. You have to bring the invite (a flyer for us with a code) and some proof of employment (a work badge for me). It is kind of a run-around but there is a benefit to all this. There are 3 glaring benefits from my perspective. 1. Being invite only and not open to the general public, the place is not crowded and cluttered. Very clean racks and displays. 2. Lots of legit inventory, so not a mish-mash of odd sizes and discontinued styles like factory stores. Felt like a kid in a candy store. Quite organized too, easy to find designated sections. 3. There are perceived deals/values here. Now I will point out that the brands sold here ie Columbia, Prana, Sorel etc are premium brand names and are usually not cheap. I actually find a full priced item to be borderline insane/expensive. Any Columbia gear I own are either gifts or things I got on some sort of sale/discount. Here at this store everything inside is 40% off (taken at the register). And even some items with certain highlighted tags, may be discounted even further to say 50-60%. A much better deal considering the quality. And after I went through their register to complete my sale, I was given another pass (good for 3 other guest too) to shop within the next 30 days. And there was a coupon attached where $20 can be taken off if spending reaches $100 (pretty darn easy to do). So another 20% off. They know how to market cuz ya know I want to come back for that. All things I restrained myself from getting on this last trip...will just wait til the next out. Bet!

Customer service did not have to be this good. I've been…read morehere a few times and don't get me wrong, when you need shoes and there's a lot of people. Good luck. That said, came to this location yesterday looking for a compression shirt. It didn't work out, so I came back today to find an alternative and exchange the old one. Everyone yesterday and today were super nice and accommodating. The alternative the worker help me find, was better for my use case and more affordable. It didn't work with the rest of my outfit, so we returned back this morning to find an alternative

4 people behind the counter, had to beg to be acknowledged…read more Rang up with atrocious customer service. I'd rather shop online than have to deal with this level of hassle.

This review is a little overdue, but I wanted to give a huge shoutout to the incredible staff at…read moreREI! Their customer service continues to be second to none. A special thanks to David and Will for taking such great care of my bike. They performed a complete tune-up, installed a pair of brand-new Panaracer GravelKing tires, and replaced my pedals. I dropped my bike off in the morning, and it was ready by the end of the day. It rode like new, and I couldn't have been happier with the quality of their work. I've always been a big fan of REI because they genuinely provide personalized service, especially for us cyclists and outdoor enthusiasts. This location is an excellent example of what makes REI so special. Over the years, I've purchased much of my hiking and camping gear here, including one of my favorite Trailmade sleeping bags, which has accompanied me on many adventures. I also appreciate REI's quality Co-op branded products, reasonable prices, and the fantastic sales they offer throughout the year. If you're looking for knowledgeable staff, outstanding bike service, and quality outdoor gear, I highly recommend this REI location. Cheers!

I like my local REI, but the floor service is lacking. Half of the time, I feel like I'm…read moreinterrupting something when trying to get attention and ask a question. However, the support on the register is always amazing. They are friendly, humorous and try to help even when they don't have the answer. Also, I was really disappointed that they don't carry any water craft, nor was the person I was speaking to this evening willing to help or ask if anyone in the store could make suggestions... essentially, because it won't result in a sale for them. They should be experts in most things outdoors; and be able to provide some suggestions for ordering from their website.

This review is for the bike shop. As "not a bike person," I have had several really positive…read moreexperiences in the past year with the bike repair across several different family bikes. They are happy to work on "regular old bikes" regardless of where they were purchased. The technicians communicate well, they are resourceful, and they are conservative (i.e. they're not trying to upsell you; in fact they will talk you out of doing unneeded work). A minor downside is that their system only orders parts once a week, which can mean some delays if you need parts. The pricing seems very fair as well.

A wonderful and helpful experience buying an ebike. In particular, Fernando at the bike section was…read moretruly exceptional - he got me set up with a couple test rides and gave me a lot of pointers on helping me articulate what I was looking for in an ebike.

This Big 5 store, located on Foothill Boulevard in Hayward, has parking in the back of the store…read moreavailable. The rear of the store is also where the entrance is. This place was clean and organized when I came here, but it wasn't very big. The employees were friendly and helpful, I couldn't find what I was looking for but they did offer to help. Maybe the smaller store means less inventory. But still, a good sporting goods store!!

They had exactly what I needed and it was on sale too. I appreciate their hours. And their…read moreemployees are awesome-they recognized my dog out of their store too!

Short story long , my crossbar came off while I was driving one day and made the craziest banging…read moresound. I thought something happened to my rear suspension, but when I got home and was walking up our stairs, I looked back and realized the crossbar was completely detached. Sorry to whoever was driving behind me that might have caught a stray screw. Fast-forward to today. I had some of the parts, but definitely not everything. I walked into The Rack Spot with the crossbar in hand, and Joe came out from whatever he was working on in the back of the shop , I think it was some Tesla garbage , and completely stopped what he was doing to help me out. He found the part I needed and had the crossbar installed within minutes. He also recommended getting some locks for towers, installed those too, and I was in and out in about 20 minutes. Thanks so much, Joe! Sounds like everyone at The Rack Spot has been killing it for years, and I can see why. Shops like this are slowly disappearing, so when you find one that actually takes care of people, they deserve to be spotlighted. Thanks, Joe..

I don't have enough words to describe the level of expertise and customer service I received from…read moreThe Rack Spot. With a family of five and now traveling with extra sports equipment, cramming everything into our SUV just isn't realistic anymore. We already had crossbars and tower attachments, but weren't sure they were the right fit. We were considering a Thule storage box but didn't know which size would work best, so I brought to them a mix of borrowed parts from friends to test things out before buying. Mike was incredibly helpful from the moment we arrived. He walked us through Yakima vs. Thule components, explained the differences and similarities, priced out multiple options, and made sure we understood exactly what would fit our vehicle. He also let me know that they price match if that was a concern for me. He was patient, thorough, and genuinely invested in helping us get the right setup. After realizing Thule was the better direction, I returned for updated estimates -- and again, Mike delivered exceptional service. The day before our trip, I went back to purchase the Thule towers, and JP provided the same top‑tier experience. He showed me how to assemble everything, made sure the locks were installed correctly, and ensured I felt confident using the equipment. I'm truly grateful for the expertise, honesty, and customer care The Rack Spot provided. If you're considering bike racks, storage boxes, or any vehicle rack system, I highly recommend this shop. Their knowledge and service are unmatched.

We came in to see about sending in our North Face Jacket that's 7 years old. The zipper was broken…read more They gave us options. Either repair or credit. We took the credit. Such a great company to offer this option. We were helped by the manager, Andrew. He was so kind and helpful. Very professional. We will definitely continue to buy jackets and clothing at this location.

I am leaning more towards North Face at this time instead of Patagonia on my scale...you could…read morewindow shop in Palo Alto CA near the college...Stanford...while North Face closed downtown in SF...the formulaic shops are here in Palo Alto, CA...nice town...the attendants a the gallery stores...unless you want to make a purchase...not sure...it's years later..maybe you aren't in on reality

I recently rode another company's ski bus to Tahoe (I won't say who, but their name is similar to…read more"Activity Cellar"), and didn't have a great experience: they got us there two hours behind schedule, and abandoned me and some other riders because we were a few minutes late returning to the parking lot. Tahoe Ski Trips saved the day! They had room on their bus back to San Jose, and graciously let us tag along so we could make it home. I'll definitely be riding with them again, this time on purpose!

Wow. I completely got ghosted after purchasing the ski trip. I sat in the park and ride for Sugar…read morebowl this morning at 4am and NO ONE CAME!!!! I called and emailed them all week and no one had gotten back to me. What the hell? Is this business dead??? They took my money when I checked my credit card!

I come here for ammo and sports stuff sometimes. Always easy to get in and out and I feel like I…read moresave a few bucks

Have visited this store many times over the years for sporting and fishing equipment. Staff has…read morealways been helpful and the store clean.