I had a stressful moment at this REI store when my child wandered off and I couldn't find them…read moreafter searching for quite a while. The store staff responded quickly and handled everything in a very professional and calm manner. Thanks to their support, we were able to find my child safely. I'm incredibly grateful for the team's attentiveness and professionalism. Big thank you to everyone at the store for stepping in and helping when it really mattered.

I have been coming to this REI for a few years now and I've never had an issues with finding what I…read moreneed or waiting long to get help/ check out. I'm writing this review to shout out Froy in the bike department!!! He is the MVP! My derailleur was whack and he fixed it so quickly. It gets quite busy at the bike department (esp in the summer with kids wanting to get out with new bikes!). Froy also took the time to teach me the mechanics of the bike that I'll never forget since I want to try to maintain my bike myself. I highly recommend becoming a REI member if you aren't already one! Amazing perks such as discounts all the time and you get a return warranty up to 1 year instead of the 90 days. I also like their credit card which gives you 5% back! If you already know you're a regular customer for REI, why not! You'll also get higher cash back on full priced items too. Also just FYI they do not supply bags at check out! So bring your own bag to haul away your purchases!

I first noticed this Columbia Sportswear Store a couple of years ago. I was pretty stoked as it was…read morein my area and being an avid outdoors person, I've often owned/used Columbia gear. But then I go to find out that it is not a store open to the public. *Unstoked*. But rather this is a Company Employee Store. Meaning a company or place of employment has to sign up with them (not really sure what that entails), then with a code/invite, the employees of said company can now enter the store and shop to one's content. I go to find out that my work gets involved in this annually, so I finally get a chance to scope it out. You have to bring the invite (a flyer for us with a code) and some proof of employment (a work badge for me). It is kind of a run-around but there is a benefit to all this. There are 3 glaring benefits from my perspective. 1. Being invite only and not open to the general public, the place is not crowded and cluttered. Very clean racks and displays. 2. Lots of legit inventory, so not a mish-mash of odd sizes and discontinued styles like factory stores. Felt like a kid in a candy store. Quite organized too, easy to find designated sections. 3. There are perceived deals/values here. Now I will point out that the brands sold here ie Columbia, Prana, Sorel etc are premium brand names and are usually not cheap. I actually find a full priced item to be borderline insane/expensive. Any Columbia gear I own are either gifts or things I got on some sort of sale/discount. Here at this store everything inside is 40% off (taken at the register). And even some items with certain highlighted tags, may be discounted even further to say 50-60%. A much better deal considering the quality. And after I went through their register to complete my sale, I was given another pass (good for 3 other guest too) to shop within the next 30 days. And there was a coupon attached where $20 can be taken off if spending reaches $100 (pretty darn easy to do). So another 20% off. They know how to market cuz ya know I want to come back for that. All things I restrained myself from getting on this last trip...will just wait til the next out. Bet!

No pictures to share but I absolutely loved my time in here. Like other reviewers have said, this…read morestore is amazing in that if they could model how stores should look when shopping this should be it. It's well thought out, organized, fully stocked and not so big that you can get overwhelmed. Ok maybe I'm lying. I did get overhwhelmed but only because there were so many things that I wanted to buy! I didn't see one item of clothing that was not on a hanger or fallen off a rack. There was barely anyone there on a Saturday and it almost felt like we had the whole store to ourselves. All of the merchandise is current season and the prices could not be beat. 40% off everything is a shopper's dream come true. Add in the sale sections which were an additional discount and you couldn't ask for more. Others have mentioned being able to do catalog shopping while here, but we didn't have a need to do that since everything we wanted they had in stock. Sale sections are clearly marked and employees are easy to be found throughout the store to help you. I came out with a haul of items from Colombia, Prana, and Mountain Hardware. If you want another invite into the store, you can either spend $500 OR take the survey on the receipt which will give you an additional 10% off for your next visit. The 10% off doesn't expire so come back anytime. Will definitely do that.

Review #1,035 Posted on 4.21.26…read more I came to grab a quick item on a whim as I was in the same parking lot on Tuesday the 21st. My wife had been asking me for a Fri fit visor as we couldn't find her other one. I must say I was given exceptional customer service from Hali. When I asked her where something was, she pointed me in that direction, but when I showed her the item on the web, she looked it up and noticed it was in the back, then went and grabbed it for me. She for sure helped me out and made my experience a good one. This Dick's is in same parking lot as Target right off 580 freeway in Dublin off Fallon Road.

There was no customer service at all…read more I used the kiosk to request a shoe try-on, but after waiting more than 15 minutes, nothing happened and there was no update at all. I eventually had to ask an employee directly to scan it again and bring the shoes out. Honestly, if the kiosk system does not work properly, I do not understand why it is there in the first place. It only made the experience more frustrating and time-consuming for customers. Please either improve the system or remove it altogether.

Great customer service by Ben. If I am continuing to be a REI customer and travel for 12-15 miles…read moreit is due to the excellent customer service we get from folks like Ben

Parking was quick and easy when I visited on a Friday afternoon to pick up an emergency whistle…read morethat I could clip onto my key ring. I was offered assistance almost instantly after stepping inside. The worker on the floor helped me find what I was looking for and even told me about the differences between two similar products. In fact, a couple different employees checked on me as I browsed the aisles of hiking-related items and camping gear in the store before making my purchase, which I appreciated. However, service at the front counter was a bit slow. I observed the sole employee at the register as she prompted excessive conversation with individuals without regard for other customers waiting in line. This included reciting words to convince customers to join the REI membership for rewards... nope, not when you just added extra unnecessary wait time to my visit while I stood in the purchase line. Besides, the staff on the floor already tried to promote this to me, and I wasn't interested. Eventually another register opened, but at that point I was already leaving. In the end I got what I needed without any complications, and that's what matters most.

This 5 star is for the rental guys. They obviously work hard. checking out and returning all…read moreincredibly easy and smooth. This is a great service and great people. Thank you guys!

This is our "go to" place for camping gear, outdoor cookware. Lots of inventory, brands I already…read morelove and new equipment I trust- because the staff picks the best. Everything we buy at SB holds-up and is well made. The RWC store is great with knowledgeable staff. I also like the Stonestown and Presidio SF stores. I attend community events here too and that is really fun because I will get to know 15 or 20 new local businesses- really glad they support local shops & services.

This Big 5 store, located on Foothill Boulevard in Hayward, has parking in the back of the store…read moreavailable. The rear of the store is also where the entrance is. This place was clean and organized when I came here, but it wasn't very big. The employees were friendly and helpful, I couldn't find what I was looking for but they did offer to help. Maybe the smaller store means less inventory. But still, a good sporting goods store!!

They had exactly what I needed and it was on sale too. I appreciate their hours. And their…read moreemployees are awesome-they recognized my dog out of their store too!

got a roof rack installed by Will and it looks so good. Will made sure I had the right measurements.read more

I truly believe there should be a special "Customer Award" rating on Yelp for businesses like this…read moreone because they absolutely deserve it! To make my long story short: I recently bought a new car, and because of its unique design, nothing available on the market was compatible with it. On top of that, I also bought a new electric bike, but there was no way to "marry" the two together. Even the official dealer couldn't help, despite the vehicle being advertised as "towing compatible." My dream was to ride my new bike with my toddler everywhere possible, but it felt like that dream died when I kept hearing, "There is no compatible hitch." I almost lost hope. but these guys, the true wizards of what they do, worked their magic. Over the weekend, Joe made it his personal mission because he simply couldn't accept that a towing-ready vehicle had no hitch solution. He literally lost sleep researching online to find a way to help us. Two days later, we had a hitch, a rack, and perfect weather to finally go for a beach ride outside the city. Thank you so much to this amazing business for saving my dream and making it possible for us to enjoy our adventures together!

We came in to see about sending in our North Face Jacket that's 7 years old. The zipper was broken…read more They gave us options. Either repair or credit. We took the credit. Such a great company to offer this option. We were helped by the manager, Andrew. He was so kind and helpful. Very professional. We will definitely continue to buy jackets and clothing at this location.

I am leaning more towards North Face at this time instead of Patagonia on my scale...you could…read morewindow shop in Palo Alto CA near the college...Stanford...while North Face closed downtown in SF...the formulaic shops are here in Palo Alto, CA...nice town...the attendants a the gallery stores...unless you want to make a purchase...not sure...it's years later..maybe you aren't in on reality

Wow. I completely got ghosted after purchasing the ski trip. I sat in the park and ride for Sugar…read morebowl this morning at 4am and NO ONE CAME!!!! I called and emailed them all week and no one had gotten back to me. What the hell? Is this business dead??? They took my money when I checked my credit card!

Came up to Tahoe with the ski bus this weekend and it was a great experience. The bus is lux, the…read moredriver pretty top notch being able to get through the snow obstacles. The hotel we stayed at was central, roomy with a fireplace. At the resort, dropped us off at the top parking lot, had an awesome time on the slopes. Highly recommended!

Have visited this store many times over the years for sporting and fishing equipment. Staff has…read morealways been helpful and the store clean.

What happened to the service only the girl at the counter was helping anybody, The two guys working…read morewere absolutely ignoring all of the customers, I honestly can't believe this store is still open with the sorry service and minimal selection and high prices, I would imagine it's a matter of time before this place goes under too!