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    AVA Rocky Mountains

    1.0 (1 review)
    Open Open 24 hours

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    Services - AVA Rocky Mountains

    TV mounting

    Home network installation

    Window treatment installation or replacement

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    1 year ago

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    ADT Security Services - Phone call notes:  NOTHING was honored

    ADT Security Services

    (170 reviews)

    Southwest

    In August 2025, I notified ADT that I was moving from where I was receiving services at my home in…read moreSacramento, CA. At that time, in order to cancel my service, I would have to pay a $250 cancellation fee but I only owed $141 on my equipment - I told the representative I would just continue to pay my monthly fee until the equipment was paid off but that we would not be taking ADT services with us to Colorado. In April 2026, I received a bill for $153.68 which was for 4 months of ADT service. I spoke with rep and told them I was very frustrated because I am being billed for services that I am not using. I told them I had moved to a different state, the equipment was paid off and yet, I am still being billed for services that I am not utilizing. I paid the $153.68 to avoid continued relentless phone calls from ADT. I received NO LESS than 8 calls per day from various phone numbers that were not affiliated with ADT. They were all random numbers from several area codes as well. On that phone call in April 2026, I paid the $153.58 and told them I was not using the services and to close the account. I thought that was the end of it. I recently received stmt dated 5/19/26 indicating I owe $38.42 - it's now $76.84. I called and spoke to 2 representatives and one of them apologized for the misunderstanding on ADT's end. He also stated that I would still be required to pay the $76.84. I responded with a question: why am I being billed for services that I am not receiving? The representative was silent for about 10 seconds and then stated that PER POLICY - if a customer does not explicitly state they want to cancel their policy, they will continue to be billed for services. I responded that I spoke with representatives in August 2025 and then again in April 2026 and that we were not using services and they were no longer needed. I told the rep I am not paying for services I am not receiving and I notified them multiple times I am not using their services due to moving to a different state. I am seeking ADT to eliminate the balance owed as I am paying for services that I am not receiving and they were notified multiple times that I no longer were using their services. I did file a grievance with Better Business Bureau today as well. I just called ADT to verify that they had - in fact - cancelled my service and they told me it had not been done so I ensured it was cancelled AGAIN. And now they are telling me that there is a cancellation fee of $109 and that I still owe the equipment charge of $45 which is the first I am hearing of this. This is my 2nd time as an ADT customer and I will not use them again nor will I recommend them. They are trying to make me pay for services that I have not used since last year. Very unethical.

    Had service for a cpl yrs while traveling. The last 7-8 yrs the traveling has stopped and decided…read morethat the system wasn't needed. A rep came out a +year ago, I gave her the information, and after several sale pitches and my consistent response of "Not interested" she punched in a cpl of numbers on the security pads and said no problem and left. Last week the power went out and every time the door to the garage was opened a chime/chirping went off in two of the security pads. I was one the phone w/ADT for over an hour today trying to get help. I was transferred from "technical services" to SAlES who told me I had a balance for over a hundred dollars and kept trying so sell more services. I told"Rich" in sales/accounting I had not gotten a bill in 8 years!!! I spent 20 minutes telling Rich I WAS NOT INTERESTED IN ANOTHER SUBSCRIPTION WITH ADT, he said it would take about 30 days for the service to be disconnected, and was finally transferred BACK to "FAY" in Technical services (?) Another 20 minutes being told they could NOT send a service rep out until to help with chirping the bill was paid and it would cost another +$100.00 for a rep to come out. Instead "Fay" in technical services wanted me to get a screw drive and a step ladder and find the transformer and battery in the basement to disconnect it myself.!!!

    AVA Rocky Mountains - tvmounting - Updated August 2026

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