I would recommend Specialty Floors & More to anyone. David and Genny took care of us better than…read moreanyone I've worked with since we moved to the area a few years ago. Prompt communication, actual responsiveness, quick scheduling, and very thorough detailed work can be hard to come by and these guys had it all. David takes a lot of pride in doing things right.

From the owner: We have over 30 years of experience in the flooring industry. We take great lengths to ensure that…read morewhen we are on a job that our professionalism, knowledge, craftsmanship and pride shows in the finish product. And that all our customers to be happy, satisfied and to enjoy their new flooring for years to come.

Expert level assistance selecting new hardwood floor and project management from sales associate…read moreJana Ashley. Flawless installation with very careful attention to detail from Alex and Tony. 10/10 experience overall.

Extremely poor customer service -- local customers deserve better…read more I reached out to Direct Flooring Outlet after seeing the reviews and wanted to get a local quote after finding the flooring I was looking for online. I used their website to request a free quote and was contacted by Dan Versman, the owner's son. Dan initially told me they would likely be able to match the price I had found and that he would put together a quote. What followed was one of the most frustrating customer service experiences I've had in a very long time. I received several one-sentence emails from Dan asking questions that I had already answered in my original email. Rather than continuing this back-and-forth, I simply asked if we could have a quick phone call to discuss it. No response. I then called the main office. The woman who answered gave me Dan's phone number and specifically told me to text him and that he would get right back to me. He never did. Not once. I waited until the following week, giving them plenty of time and being more than patient. Later that afternoon, I sent another email and called again. Eventually, at the end of the day, I received a response saying: "This isn't worth it for us, we're going to pass." That's it. I have worked in customer service for over 25 years, and this was honestly one of the worst experiences I've had dealing with a company. I wasn't asking for anything unreasonable. I was a local customer trying to purchase a substantial amount of flooring and simply wanted a quote and a conversation about pricing. What makes it worse is that I called the main office afterward specifically to explain my experience. I was told that Lou Versman would be informed and would call me back. He never called. At some point, businesses need to be accountable for the level of service they provide. If you say you're going to call someone back, call them back. If you say you're going to provide a quote, follow through. If you don't want the business, that's fine -- just communicate that professionally and promptly. Your website has a commercial talking about the level of service you provide to local customers. Based on my experience, that message does not match the reality of dealing with your company. I ended up having to order the flooring from over the hill, which was a major inconvenience, simply because a local company couldn't be bothered to follow through with a basic customer inquiry. And Dan Versman's lack of communication, respect, and professionalism was obvious throughout this entire experience. The lack of care and respect shown toward a potential customer speaks volumes about how seriously he takes the people who are trying to give his business their money. And Dan -- giving your own company a 5-star review and then the company responding to that review looks pretty crooked from a customer's perspective. At the very least, it raises some serious questions about the credibility of the reviews on this business. SMH. If you're looking for flooring, go somewhere else. There are companies that will actually communicate with you, follow through, and treat you with basic respect.

Our pup ripped out the carpet in our spare bedroom. Floors plus took out old carpet, installed new…read morecarpet in under an hour, and did a full clean up vacuumed and swept my hallway! Very efficient crew, knowledgeable owner, friendly and fast. Thank you Gavin and crew!

From start to finish Floors Plus did an excellent job. MJ helped us in the selection process. Gavin…read morecame out to measure and supplied us with a quote the next day and the price was right. He was willing to hang onto the carpet until we were ready to have it installed. Daniel and Dani came out to move the big furniture and install the carpet. They showed up on time, were very careful moving the furniture, did a great job with the installation, and cleaned up everything when they were done. They were very professional and personable at the same time. These two make a great team and I highly recommend them. You won't be disappointed with this company.

Had a really good experience with Elephant Floors…read more From the start, they were easy to communicate with and helped me choose the right materials without trying to upsell anything. They explained everything clearly, which I appreciated. The work turned out great clean, even, and you can tell they know what they're doing. Everything was finished on time, no delays or surprises. The crew was respectful and kept everything clean, which definitely matters. Overall, a solid company. I'd definitely recommend them if you're looking to get your flooring done.

We used Elephant Floors in 2020 - Recently started working on a new project, went to look them up…read moreto use again. Realized we never left a review! They did a phenomenal job. Floors were pre-finished bamboo installed by the previous owner - badly. They had nail holes, gaps, etc.. Thankfully, they were solid wood. The Elephant Floors team was able to sand them and fill the holes and gaps, and they looked awesome after refinishing! They also replaced all the trim afterwards with white painted pine (per request.) Completely happy - price was competitive, quality great. Will totally use them again in the future!

Exceptional work, exceptional people. Highly recommend…read more I cannot say enough good things about Monterey Bay Hardwood Flooring and, especially, Brandon. From start to finish, this was an outstanding experience. Brandon is incredibly personable, professional, and easy to work with. He took the time to explain everything, answered all of my questions, and made the entire process feel smooth and stress-free. You can tell right away that he genuinely cares about his work and his clients. The craftsmanship speaks for itself. The hardwood floors came out absolutely beautiful, with clean lines, consistent finish, and great attention to detail. The baseboards were installed perfectly and completely transformed the space -- crisp, clean, and polished. Everything looks fresh, modern, and professionally done. On top of that, the pricing was very fair and transparent. No surprises, no pressure -- just honest work at a great value.

Call Brandon!! He's professional, responsive and follows thru!! His team did a great job…read morerefinishing and staining our entire homes hardwood flooring. He gave multiple color options prior to staining. The new molding matches perfectly, too.

Mark told us he would be here at 8am on the project start date, and he was there on the dot. Very…read moreprompt, professional, and clear communication every step of the way, and his crew did a fantastic job on the floors.

Mark recently installed vinyl plank floors in our ADU. He was referred to us by the store where we…read morepurchased the flooring material. We received a few different quotes and Mark was reasonably priced and most importantly, very responsive and professional. He even picked up the materials from the flooring company which saved us an additional delivery fee and was very accommodating when our GC had to push back the installation date a few times. Mark worked well with our GC and he communicated with us regularly. Mark did a great job with the installation as well. I highly recommend Mark!

I can't say enough good things about Cloud Nine Garage Solutions and Tim Martinez. From the 1st…read moreinquiry to the finishing touches, every aspect of the process was professional and responsive. I hired Cloud Nine to fabricate and install 2 sets of cabinets, a workbench, and epoxy coating the garage slab. The complete process from making contact, receiving an estimate with renderings, field measuring, fabrication, and installation was seamless. The quote was competitive. The fabrication and finished product was durable and attractive...everything was well made and top shelf. The complete process from my initial contact through final installation was 3-4 weeks, which is unheard of. Tim's communication throughout the process was superior. I highly recommend using Cloud Nine Solutions for anyone's garage project.

Just had Tim come out for the introductory appointment about doing expoy to the floor and adding…read morecabinets. He was wonderful. He pointed out things I didn't notice about my garage restrictions, brainstormed with me, and came up with great ideas. He then sent me a very clear, helpful and thoughtful estimate/space plan afterwards. He is also very nice and easy to work with...

All of the 5-star reviews are right on the mark! I had an outstanding experience with Jessie and…read morewould highly recommend this business. If I could give more than 5 stars, I would. We had a relatively small project--installing tile in a walk-in closet--but finding the right contractor was surprisingly difficult. We're installing a sauna at one end of the closet, so we needed flooring that could withstand both moisture and heat. I had gotten a few quotes, ranging as high as over $6,000 to as low as $1,200, and most of the contractors didn't seem to understand what we actually needed. I was feeling very frustrated but thought I should keep looking and the reviews for this business were so glowing that I thought I'd try getting one last quote. I'm SO glad I called Jessie. He immediately understood the project, provided an extremely reasonable quote, and gave me complete confidence that he knew exactly what he was doing. Communication was clear throughout and his expertise was so helpful when it came to making decisions I wasn't sure about (like grout color and tile placement/pattern). Jessie and Jose were both wonderful to work with. They treated our small project with the same care and professionalism as a much larger job, scheduled us promptly, and did beautiful work. I couldn't be happier with the result and would absolutely recommend them!

They did an excellent job installing a backsplash in my kitchen. Jessie communicated and kept me…read moreinformed all the time. They were responsive and showed up when they said they would arrive. They left no mess and covered areas to make sure no mess. I would definitely hire them again and highly recommend.