Michael Carreiro, owner of Auxzillium LLC, impressed me with his technical skills and range of knowledge when I first met him some years ago. His business has grown significantly since then. He's moved from his original, small quarters to a spacious shop in Medford. His staffing has increased significantly so that he can serve clientele that run from mom and pop walk-ins to well known corporations. Clearly, others have the same confidence in him as I do.
Mike hasn't changed. He's still accessible, personable, down to earth, willing to listen and troubleshoot.
Some time ago I had serious problems with one of my computers. It was acting erratically. Two shops had failed to solve the problem, I was out a bundle and had lost two weeks of time. I had recently discovered Mike and called him.
After thirty seconds on the phone a diagnosis rolled off his lips; "Bad RAM." Forty-five minutes later this was confirmed on a piece of diagnostic equipment no one else I visited had owned. The apparatus cost $7,000! Very few shops owned such equipment. The issue was solved, the RAM replaced and I was back in my office within the hour!
What does anybody look for in the IT service sector? Solutions! Solutions that come with:
* A convenient location to park
* Articulate, knowledgeable, courteous and congenial staff
* A willingness to answer questions and demystify IT lingo
* A willingness to adapt to occasional, unusual constraints of one sort or another
* Reasonable prices
Now, when trouble comes, I feel the solution is only 15 minutes from my office. That's a comfort I'm pleased to have. read more
