Yesterday my car just won't start. Popped up the hood and saw gunk all over the battery terminal. I melted the acid with baking soda water and left it to dry up over night and this morning the tow driver helped me jumped start it. I then drove to the nearest store right after. Frank and Joana at the store are very helpful and knowledge. Joana didn't try to sell me the most expensive option and Frank helped me change the battery. Turns out the acid also ate away the metal and snapped bolt. By then it was beyond what battery replacement service entail. I would have no tool or ability to do it at home had they just sold me the battery and sent me away. I think it is people like them that set the store apart. They are not selling stuff, they recognize my need and resolve my problem! I think that deserves recognition. read more