I'd like to take a minute to give Kim the credit she deserves! On May 17th, I was driving a…read moremattress about a 20 minute distance. The mattress was not tied down however and this was the first place I had stopped into looking for something that could help me protect the mattress from falling. I came inside just looking for a bungee cord to tie it down with. When I explained my situation and confusion Kim proceeded to walk outside with me, help me shift around all the items in my pickup truck (including the mattress) and tie it down properly. I am unbelievably grateful for her kindness and willingness to help with something she could have just not batted an eye at. Thank you so much Kim. Your willingness to go above and beyond will be remembered!!!

Didn't need much, just some new wiper blades. But the guys here were super friendly and very…read morehelpful since my truck has some special clips, etc. They installed them for me to make life even easier. I will return here again when auto parts, etc. are needed.

Well I did my first brake job today, in the end it didn't stop so well, but I tried!…read more I pre-ordered my parts from Advance. I have done business with this company before and they have never let me down. When I got here, my parts were ready. I was hoping for a copy on the Hanyes manual but they were out of stock... okay. I still can do this, that's why we got Internet! So Bob was my man, he say me coming and had my pile ready. Even said I would need brake cleaner, and he wasn't up-selling me... that gross stuff came in handy! He showed me in the book some of the key things to watch for and the headache you got to deal with 4times... he wasn't kidding, I'm surprised I didn't loose an eye during that fiasco! (My car was definitely made in China by an octopus with little hands!) Bob was great.... he's your man even though he's normally the delivery driver. I gave him a run when I asked for my BF commercial account discount... out of state of course! He did it and was a good chap about it. (I would have drop kicked the computer and the customer if I had to go through that!) Ample parking... I noticed some things they will do for you on site... like batteries and computer error scanning... Great place... a must for a DIYer or "I'll buy the parts so I don't get over charged" type....

I required some spring shocks for my Honda odessey rear tail gate. From the time I called and…read morediscussed my problem ,to them giving me a price,mentioning there program for a extra discount on my parts ,to ordering the item and getting it the next day,the service ,the professionalism,and knowledge to help me find what I needed at the right price was fantastic. I would recommend this store to anyone. Special thanks to Magen for the extra phone service as well as the counter gentlemen that helped me with a installation problem I was having. Five stars to your staff .

We recently purchased a vehicle from Napleton's Clermont. At the time of delivery, we were told…read morethat financing was fully approved, all documents were complete, and the transaction was finalized. We relied on this information and took delivery of the vehicle. After we left, the finance manager contacted us, saying we needed to return to sign an additional document requiring a "wet signature." It was later disclosed that our original financing terms had changed without our consent -- the interest rate was increased to 23% after we left, and the dealership applied a $350 discount internally to keep the monthly payment the same. We were pressured with a tight deadline to complete a DocuSign to avoid the car being taken from us. While we complied to protect our vehicle, this experience was stressful and confusing, and the dealership initially failed to clearly explain the changes or provide transparency. We had to file complaints with the CFPB, Florida Attorney General, and Florida DHSMV to ensure the process was handled correctly. While the dealership eventually sent a check to offset part of the financial impact, this should have been disclosed and handled properly at the time of sale. We hope Napleton's Clermont improves their communication and transparency with customers. Be aware that financing terms may be adjusted after delivery without clear disclosure.

drove in one Sunday afternoon looking to deal business but these folks are filled with gimmicky and…read moreunfair practice. walked out without any real numbers until a few days after, their sales guy texted me out of the blue. I told him my down payment and what I was looking for monthly payment. Sales guys went quiet for weeks without a response to my offer until tariffs were mentioned, he then called and texted me ready to "cool up" a deal. it was too late, purchased my new ram at Orlando Dodge in Colonial, they met my down payment and monthly payments. here's proof:

very cheap oil changes and discounted back door deals on all parts pick up your parts and leave the…read more at the dumpster to avoid the lines inside see the young man for all the details inside the store I Love This Place!!!

Very helpful and knowledgeable of my simple issues. Made valuable recommendations and not the most…read moreexpensive. And because I have a 96 Geo, I will definitely be back.

I have had to go there on 2 different occasions and they were helpful both times. Had what I needed…read moreand was looking for.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Frank is Amazing! He went beyond the expectations I had and made sure I was set. I will be going…read moreback to him if I need something!

I ordered a simple coolant cap .. in the early afternoon. The manager ... ordered it and said…read moreit'll be here at 5:30. They say you're supposed to pay first when they order a part from another store. Glad I didn't waste my time doing that! This guy, i asked if they'll call me when it comes in, so i don't waste my time. He said .. Just come in at 5:30 .. it'll be here, and you can pay for it then. I come in at 5:40 giving them time ... not here!! Just wasted my time in horrible Saturday shopping traffic and not here! Horrible customer service! THIS IS WHY I WANTED THEM TO CALL .. BECAUSE FOOLS MAKE PROMISES THEY CAN'T KEEP! NEVER AGAIN COMING TO THIS ONE!

Thank you so much to Mathew and Domit. Helped me out a bunch! I needed to clean my motorcycle after…read morea bird had taken a number two on it. They assisted me with a way to clean my motorcycle and be on my way. Thank you so much five starts for you great customer service!

The employees are very nice at this location. They greet you when you walk in and offer up…read moreassistance. The store was clean and organized. Although they mainly sell quality auto parts and accessories I stopped in for a clay bar to buff out a paint transfer on my car. I was able to find what I was looking for within minutes.

While visiting Florida from Pennsylvania, my daughter and I experienced a problem with the trunk…read morelatch on my Elantra. In the meantime, I also ran over a curb and damaged the underneath of my car. We found the closest dealership which was Hyundai of Central Florida. Never thinking we would get service that day, Craig was so kind and helpful and got my vehicle in immediately. Not only did they fix the trunk latch, but they also checked the underneath to make sure there was no real damage and completed 3 recalls. I can't express enough how grateful we are to Craig and his service team. This is an exceptional location with amazing people. When I eventually relocate to the area, they will be getting all of my business! If you live anywhere near this location, please visit!!!

Let me start by saying the Kona I have is a great car and up to this point I have had no issues…read morewith the dealership or service I have had! That brings us to my last experience. The manufacturer tried an over the air software update and it did not work and the digital display locked up. My video monitor that has radio, map and other things. Because the software did not update it locked my screen and was not usable. I called Blue-link, service for Hyundai, and they ran diagnostics and said they would have to have the engineers look into it the over the air software update and it may take up to 7 days. I waited about 4 days and brought it into the dealership. I brought my vehicle in on a Friday,. I waited about 3 hours and I asked the service rep how much longer it Would be. They said there were issues with the software and they would give me a complimentary vehicle to use until the next day. Saturday I was called and told I could keep the car until Monday. On Monday I was told I could keep the car until Tuesday they were having issues with the software. On Tuesday I was informed they needed to replace the entire head system for the Digital display and I could keep the car until Thursday. When I called late day Thursday they informed me they received the part and I could keep the car until Friday. On Friday I was told I could keep the car until the next Monday. So up to this point I was being kept in the loop on progress at least. On Monday I had to leave a message and was told I would get a call shortly. On Tuesday I left another message and was told I would get a call shortly. I called Wednesday and was sent a text stating I should receive a call, gave a name, and he would call shortly. Thursday went by and I waited until Friday around 11 am and drove to the dealership to see what was going on with my vehicle. I talked with A manager and explained what was going on with the vehicle and my frustration of having the dealership going radio silent from LAST FRIDAY. 8 days. The manager went to service and the rep in charge of the my vehicle came out and explained that the head set for the digital display was installed but the AC no longer was working, told me I could keep the comp until they replaced the electronics from a new vehicle into mine. I received a text later in the afternoon saying my car was ready for pick up. Being late I responded I would pick up my vehicle Saturday morning. Thought out this my only MAJOR ISSUE was the last week of no information being given to me. When I returned their vehicle they made me pay 2.34 for using their e-pass, I was told this was part of the comp but I was told the girl told me wrong. No worries only 2 bucks but aggravating.Then I was told I had gone over mileage and owed 10 cent a mile for each mile over. I immediately said I wanted to talk with a manager, remember the initial paperwork was done for a one day use and never updated. After 10 min or so they came back and said it was all taken care of and thank you. Mostly just aggravated at the issue of not being there to inform me of status.

Was such a great visit, we found everything we needed. We…read morejust got helped by a gentleman named Tyler.... so thankful to Tyler who is very professional and friendly . He earned a five stars review! Highly recommend this store to everyone! Will certainly go back!!

I still don't know his name but he and the other employees have helped me so much. No words but…read moreawesome! I have always and will continue to be an Advance Auto customer! Live!