Jeet went above and beyond to help us. This Autzone will be my new favorite and will only use this…read morestore in the future! thank you so much

very cheap oil changes and discounted back door deals on all parts pick up your parts and leave the…read more at the dumpster to avoid the lines inside see the young man for all the details inside the store I Love This Place!!!

Well I did my first brake job today, in the end it didn't stop so well, but I tried!…read more I pre-ordered my parts from Advance. I have done business with this company before and they have never let me down. When I got here, my parts were ready. I was hoping for a copy on the Hanyes manual but they were out of stock... okay. I still can do this, that's why we got Internet! So Bob was my man, he say me coming and had my pile ready. Even said I would need brake cleaner, and he wasn't up-selling me... that gross stuff came in handy! He showed me in the book some of the key things to watch for and the headache you got to deal with 4times... he wasn't kidding, I'm surprised I didn't loose an eye during that fiasco! (My car was definitely made in China by an octopus with little hands!) Bob was great.... he's your man even though he's normally the delivery driver. I gave him a run when I asked for my BF commercial account discount... out of state of course! He did it and was a good chap about it. (I would have drop kicked the computer and the customer if I had to go through that!) Ample parking... I noticed some things they will do for you on site... like batteries and computer error scanning... Great place... a must for a DIYer or "I'll buy the parts so I don't get over charged" type....

I required some spring shocks for my Honda odessey rear tail gate. From the time I called and…read morediscussed my problem ,to them giving me a price,mentioning there program for a extra discount on my parts ,to ordering the item and getting it the next day,the service ,the professionalism,and knowledge to help me find what I needed at the right price was fantastic. I would recommend this store to anyone. Special thanks to Magen for the extra phone service as well as the counter gentlemen that helped me with a installation problem I was having. Five stars to your staff .

It may be too soon for a review of this type but I needed to mention that dealing with this Kia…read moreDealer and in particular salesman Eugene was a fairly stellar experience. I'm not going to paint a super rosy picture here because it took literally 4 days to get our ducks in a row enough to finalize the purchase. Thankfully Eugene showed an incredibly high level of tolerance and patience as my mother and I gathered all the necessary paperwork together to make the car purchase. We purchased a 2024 Kia Sorrento and for my mother it was the perfect choice. We had already driven several vehicles of all kinds of makes and models and ultimately chose Kia. I'm also biased because I drive a Kia.....lol. So I understand the dash and how the car works....basically. For older people tho I must say that the all electronic dashes on these new cars are very much overwelming to older people. Wish car makers would understand that the older generation doesn't want and doesn't need all these fancy bells and whistles on cars! So far my mother is enjoying her new car which is the best part of everything. There is a steep learning curve for her but of course, I'm just a phone call away..

Dear Customer Service Manager…read more I hope this message finds you well. I am writing to express my concerns regarding my recent experience at your dealership on July 8, 2026, for basic maintenance on my new car, which included an oil and filter change. During my visit, I also reported that the passenger side turn signal was not functioning. After a couple of hours without any updates, I spoke with a friendly staff member named Cotto, who informed me that my service advisor, Chance, was on lunch. Cotto was very helpful and took immediate action to address my concerns. He notified me that a new light was required and that we could tow the car, assuring me that I would receive a follow-up communication. On July 20, I received a call stating that the replacement part was in, and we scheduled an appointment for that day at 10 AM. However, two hours into my wait, I had still not received any updates regarding the service. Unfortunately, this experience has been frustrating and disappointing, reflecting a lack of communication and respect for my time. Based on this interaction, I would recommend potential customers consider alternative dealerships for their purchases and servicing. Thank you for your attention to this matter. I hope to see improvements in your service in the future. Best regards, W. Colon

I have had to go there on 2 different occasions and they were helpful both times. Had what I needed…read moreand was looking for.

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This place is awesome. had to have some serious work on my car. They took it in and inspected it. I…read morehad left the car but they called me and invited to go over the findings, showing me everything so that I could see it. When we're done they gave me an estimate based on my needs and when I decided to only some of the work they did NOT pressure to do anymore. When I went back a little while late to pick the car up the manager Eric came in from the shop and told the associate handling me .. Rich I think.. to not forget my military discount. He saw my DAV tag. Got an extra 10% off without asking or promoting. They were all great and will have no problem going back to complete the rest of the work. Great team. read all the BS you want but make your own decision. Give them a shot. You won't be disappointed.

Very Unprofessional and dishonest. I went in for a new battery, they told me I needed a new starter…read morefor $800. No mechanic ever explained to me what was actually going on. I called their bluff, walked out, started my car (shocker), then went to autozone and got my battery, starting system, and alternator checked for free. Turns out everything is fine. They tried to get me! Avoid this Pep Boys at all costs.

On November 6, 2018 I went to Dodge Napleton Clermont to get an oil change and my tires rotated. I…read morewas told it would be 2 hours to get this complete, which I understand. I am waiting in the waiting room when a gentleman by the name of Craig Smith came to the waiting room to inform me something was wrong with my car. One would think that they would be telling you that you had something wrong internally with the car. However, I was told that there was damage to my car as they were bringing the car in to be serviced they accidentally hit the wall a little bit. My first reaction is you have to be kidding me. But nope went out to see my vehicle and sure enough there was yellow paint and dent in my front bumper. Craig said don't worry we will be taking care of the damage. I of course said most definitely you will this was nothing that I did and everything that you all did. Craig was very nonchalant about the whole situation but I get maybe he was embarrassed to have to explain this to me. I was taken to get a rental car that they would be paying for. Craig ensured me that he would keep me informed throughout the week on the progress of my car. While I was highly upset I am very understanding and understood accident happens. However, Craig Smith is one of the most unprofessional people I have dealt with. Since I didn't hear anything I reached out to Craig and left a message on his phone on Friday November 9th. Craig did not call but texted my cell phone letting me know that it would be done Monday or Tuesday. On Monday November 12th I didn't hear anything which I knew he said Monday or Tuesday so I didn't reach out. On Tuesday I hadn't heard anything so around 1 O'clock I again reached out. Craig did not answer his phone and proceeded to text me that it would be done Thursday now. He hadn't once tried to call me or reach out to me first. On Thursday when I didn't hear anything I called again. Again, I heard nothing back and he didn't text. I left a message stating I wanted his general managers name and number. Friday morning Craig text me letting me know my car was in the paint booth and should be done sometime today. I finally responded back to him via text asking for the general managers name. He gave me Brian Hesslers name and number. I reached out to Brian and it stated his mail box was full. I understand he is a general manager and a busy man. So I waited an hour to reach out to him again. Brian did not answer, however he did text me "please text me". I responded that what i wanted to discuss should not be done via text. I have yet to hear from Brian Hessler. I was getting extremely frustrated and concerned about how unprofessional this entire customer service situation has been. I drove down to Napelton on my only day off in order to speak to someone in person. I asked for Brian however he was not available. They suggested i talk to Craig and I asked for someone else as he has been my main concern. A gentleman by the name of Mike I wish I grabbed his last name kindly came out and asked what was going on and my concerns. I expressed my feelings about this entire process. Mike understood and reached out to find out when my car would be done. They stated this evening around 5:30, however it wasn't complete until around 7. Which is fine the car was back at the dealership and I thanked him and waited until Saturday after I got off work in order to see the work that was done in the day light. When I arrived to the dealership Craig was the one I had to deal with. I asked Craig if he spoke with Mike about my concerns and he said yes. I explained again how unprofessional he has been. He said he can't change the past. Craig also decided he should say that "I am lucky I didn't have to pay for any of the work that was done". Are you kidding me? I am "lucky" that they messed up my car and that I didn't have to pay for anything. I explained he is lucky because a lawyer would be involved for sure. I asked to have my paperwork and my keys so I can leave. I have never been to a car dealership where I have been treated with such disrespect. Is it because I'm a female? Is it because these people are in a position they shouldn't be? Is it because these people are unhappy? Is this how people should be treated? I am a manager and I understand that If I have an unhappy customer or made an error. It is 100% my responsibility to take care of the customer but be polite, apologetic and do whatever I can to gain this customers trust and loyalty back. I don't know who needs to see this but I feel this is something that needs to be known! While to dealership paid for the damages, and added on some oil changes this does not by any means take away from the extreme lack of professionalisms and customer service! Might I add Brian Hessler still hasn't reached out today me as of today! This is the wonderful general manager.

We recently purchased a vehicle from Napleton's Clermont. At the time of delivery, we were told…read morethat financing was fully approved, all documents were complete, and the transaction was finalized. We relied on this information and took delivery of the vehicle. After we left, the finance manager contacted us, saying we needed to return to sign an additional document requiring a "wet signature." It was later disclosed that our original financing terms had changed without our consent -- the interest rate was increased to 23% after we left, and the dealership applied a $350 discount internally to keep the monthly payment the same. We were pressured with a tight deadline to complete a DocuSign to avoid the car being taken from us. While we complied to protect our vehicle, this experience was stressful and confusing, and the dealership initially failed to clearly explain the changes or provide transparency. We had to file complaints with the CFPB, Florida Attorney General, and Florida DHSMV to ensure the process was handled correctly. While the dealership eventually sent a check to offset part of the financial impact, this should have been disclosed and handled properly at the time of sale. We hope Napleton's Clermont improves their communication and transparency with customers. Be aware that financing terms may be adjusted after delivery without clear disclosure.

Came in for just an oil change, check in was busy which it was a Saturday morning. Oil change took…read morearound an hour total. They kept me in the loop what was going on by text message, even sent a video explaining what all they checked and what was good. Didn't try to huddle any other services like most places do. Price wise they are actually pretty good so I'll definitely be coming back. Thanks again!

Since when is it ok to ignore a client? how about a…read morereturning customer? I would say never. we could not reach a deal because 4, yes 4 different sales personnel, including the manager could not return my calls, nor follow through on what they said they would do. I then chose to contact the dealership GM. He also was a waste of time, choosing also not to respond. They got my business once, but I would not trust them again. People - your hard earned money and your choices are yours - do not waste your time with those who do not appreciate you as a customer. Truly an all round disappointing experience.

Today I went to return a defective battery that I bought back in 2022 and was still under warranty…read more This was the second time, I came to replace the battery. The general manager John was very professional and tried to explain to me what was going on. In short they could not find the original receipt in the system. So it was taking a long time. John had a calm demeanor and communicated very well. I thankful for professionals like him. Eventually he was able to help me out. Thanks John

Was such a great visit, we found everything we needed. We…read morejust got helped by a gentleman named Tyler.... so thankful to Tyler who is very professional and friendly . He earned a five stars review! Highly recommend this store to everyone! Will certainly go back!!

The service was great got us in and out! We met the service manager and he was very professional…read moreand helpful. Hats off to all of you. Would not take my car to anyone else. Tyler was amazing and funny thank you for taking care of us.

Went to buy a 2027 Hyundai Santa Fe calligraphy hybrid. 784 credit score, preapproved online for 0%…read morefinancing or 72 months. Went online fill out their trade information. It stated it would give me a certain amount. Carvana said the same amount when I went in person they lowball me on my trade by $2500.00 less And their math wasn't adding up on the worksheet. Went to GREENWAY HYUNDAI today as over the phone with providing my VIN number, they offered me automatically two grand more when I showed up they actually gave me $2900 more because it was so clean. Made the deal and got my payment actually below what I wanted. Go see Ariana Gonzales easy deal