I came here after my neighbor hit my car. Neighbor said he would pay for it himself outside of insurance but then after seeing the estimate changed his mind AFTER the fix to go through his insurance. What a nightmare (insurance was AllState). All State got the wrong EIN when issuing Caliber the check, AllState tried to send ME a check IN THE MAIL initially because the insurer was supposed to pay so it was tagged as customer pay (insurance thought I paid???) however didn't listen to myself nor the Caliber rep. Then I had to go through AllState after 18 days AFTER my car was fixed for rental reimbursement. A nightmare. So Caliber worked with me through the WHOLE process including communicating with AllState. How AllState was handling this claim was retarded to say at the very least. I refused to go through my own insurance. The documented before and after repairs to justify the costs to AllState. The front desk was polite and very on point to remind the car is ready. Car was 4 days earlier to be picked up than initially quoted, and the cost was 1,700 LESS than initial quote. I am not saying this will be everyone's experience, this is mine in itself. Car: 2017 White Hyaundai Accent Service May - June 2026 Much appreciated the returned calls, emails and....... NO FLIPPING AI answering the calls nor directing calls. Keeping it HUMAN one business at a time! Thank you! read more

Excellent service. Quality work. I was very pleased with the repair! I would highly recommend Caliber for any auto body repair read more

Caliber Collision - Spoiler was removed/ replaced - Body Shops Near Me - Clermont, Florida

Had a 8" scratch near the base of my car. Got a $1,000+ quote with line items about my door handle and hundreds of dollars in "checking to make sure it worked charges." I never went back; got it painted elsewhere for less than half price. (note: I left that above factual review on Google. The person who gave me the quote was quite pissed off at me and shot me nasty email. I replied and asked for contact information for their manager or company rep. They completely ignored my request. Thus, below is a more complete review of my experience.) Form your own opinion: 1. I walked in at 4:45 about a month ago. Nothing much was going on in the front office, just a bunch of employees sitting around shooting the breeze. Not one was willing to come look at my car. They have a strict "make an appointment" system, and interrupting their down time for a quick quote was beyond the capabilities of those present. I left, deciding not to go back. 2. A unplanned day off work a week later prompted me to make an appointment and give them a try. Made it for weeks later and went. 3. The day of my appointment, I arrived 10 minutes early. The visit went so fast, I was out before my scheduled time. Literally a 2-3 minute glance over. THIS is what no one could be bothered to do weeks before. 4. I got the quote for $1025. Taking it to my mechanic and to other body shops, this was more than twice the rate I was quoted elsewhere and people kept pointing at line items and telling me I shouldn't be getting charged for this or that. Got great service, a full explanation of all costs, and didn't need an appointment or an impersonal emailed quote full of 15 line items elsewhere for a tiny scratch. Dear Service Manager, I will NOT be calling or contacting you about this. Your employee already burnt any possible bridge by contacting me and being a jerk after my first review. Can't trust your place. Won't be back or recommend them. read more

Premium prices for low quality repairs. This facility will not gain my future business for collision repairs.

I went in because I had an issue with my door handle and I wasn't sure if I needed to go to a body shop or mechanic shop. Cedric, the general manager came out and looked at my vehicle and right away said he would have his technician look at it while I waited in the lobby. He came out about 15 minutes later and said it was all taken care of that It was a simple fix. I was extremely happy as I thought it might have been something complicated. Cedric was extremely professional, and the receptionist was delightful. I will definitely return with any future problems with either one of our vehicles. A lot of other places I've been to have been rude as soon as I walked in the door, as if I was wasting their time. So I am very grateful for this positive experience and highly recommend this business. read more

Qualityish work but took foreverrrrr to get my car back. About a week over quote and they didn't call when done. Once I got it back, they did everything great except for my handle on the inside of my door sticks out to far and they gave me the wrong side mirror. Had to go back and get the side mirror replaced. When I did it took him 10 minutes. I was concerned with how fast he was and asked if he checked for the blind spot detection. He didn't. That took another 30 minutes. read more

I can't say enough about this company. Tim was managing my case and was nothing less than stellar. He was kind, patient and professional. He explained everything from the initial evaluation to the paint warranty. He was very understanding and kept me advised of progress every step of the way. The repairs were amazing and they even did a few extras: they washed the car, detailed it and even fixed the center console back seat beverage holder that my grandson knocked off last year. I highly recommend this company location and specifically Tim. read more

0 stars if I could!!! Stay away... they are NOT qualified, NOT professional, and do NOT do quality work. Insurance told me to take my car here after being rear ended. Had body damage to passenger tail light, rear quarter panel, and bumper, maybe unseen damage beneath the surface. Was quoted 10 day repair. 20 days later I get the call that they were finishing up the work and car would be ready the next day. (So really 21 days... but actually.........). During my pickup inspection... the newly painted rear panel had paint cracks and chips. Told me they would take it back in and fix immediately. Four days later I get the call to come back (25 days). Same panel is covered with scratches and was told "that should buff out when you wash and wax". Ummm??????????????????? The trunk lid has gobs of paint runs. Why??? this wasn't even damaged when I brought it in. I guess that's how careful they are when they paint. Since the tail light had to be replaced, I tested the lights and blinkers. Glad I did, replaced tail light was still not working. Did they ever bother to replace the damaged bulb or check to see if it was actually fixed... NOPE! Had to wait 20 mins while they took it back in the garage to fix. 0 stars if I could!!! Stay away... they are NOT qualified, NOT professional, and do NOT do quality work. read more

The only good thing about the place was the nice lady they have upfront and obviously use her to give a false expectation. The so called Manager Kevin is a poor excuse of a Manager. Does not know how to come to an agreeable solution to issues but simply openly expresses his overwhelmed attitude, as I needed to hear it or care about it... Don't waste your time going there. You ask for something and they want to force you to do what they see more convenient for them... read more

This place has a 0 starts for me, I can't rate this place. Giving false information about service completion, it almost have taken a month to repair my suv. From a $1500 estimate they went up to 6k don't even know if damages were legit from the accident or they screw my insurance to get more money. read more

Caliber Collision - That's my car damage at car of accident. - Body Shops Near Me - Clermont, Florida

The worst Customer Service I have ever experienced! The manager Lee has created a culture of "Care Less" about the customer, which I believe isn't in alignment with Corporate. I was told my car would be ready on Friday, then Monday and finally Tuesday. He wouldn't return phone calls, and would leave you uninformed as a customer. Not once did he apologize for the inconvenience CC caused. The facility is impressive however the team has bought into the Manager's view of disrespecting the customer. Ron B read more

My experience was great! Dumi was very friendly and helpful. My car had some major scuffs and haze. After only a few minutes my car was shining like new. Thanks, Caliber Collision! read more

We had a collision with an ice chest that fell off a vehicle in front of us. It pushed the left front bumper panel back making it impossible for us to open the driver door. The insurance company recommended Caliber Collision. From the time we brought the car to Caliber Collision, everything was taken care of. They called the rental car agency and the rental car was delivered to Caliber within minutes. The receptionist and managers were very polite and efficient, taking care of everything. Because of all the electronics in the bumper for adaptive cruse control, Caliber took the car to a place in Orlando to have the sensors recalibrated. We cannot thank them enough. Our car was returned perfectly clean inside and out. read more

I have learned over the years that Caliber Collision Centers are good at one thing and that is making excuses. They claim they are a star member with USAA, but do not let this fool you into thinking they will take care of you. They told me that if I left my car on Thursday, they would in turn tow it to an Orlando shop so the warranty work could begin right away. I call the following Tuesday to check on the status of the vehicle and they haven't touch my car! The rep just started making excuses as to why they hadn't started working on it. Blah blah! I am in contact with USAA and hopefully they can get a refund from Caliber and send me to a reputable collision center to fix Caliber Collision Center's poor auto body repairs. Stay away from this location, better yet stay away from all Caliber Collision Centers. Their warranty is as good as their Original work which is no good. read more

I put one star but it should be negative one. They have lousy service, lousy communication and lousy attitudes. They do not treat their customers well. My husband's truck sat there for 3 weeks before they even touched it. Two weeks after that my husband picked it up and drove it for 3 days; and it quit running. they didn't repair the transmission which had been damaged in accident; it was overlooked. My husband told them when he picked it up it wasn't running well but they released truck anyway and made him take it. There's more to this aggravating story but I won't bore you. It is a terrible place and Allstate should not use them. read more

These guys are awesome!! They have done a lot of work on me and my wife's car that that they didn't have to! Had bad practices from a previous shop and they made sure that we were taken care of and went above and beyond read more

Made a very unpleasant experience of an accident a very pleasant repair experience. Professional work in a very timely manner. Highly recommend . read more

Kevin was outstanding. Our car was stolen and recovered with damage. It was taken to Caliber and Kevin assured me he would keep me updated every Monday, Wednesday, and Friday which he did. He knew how scared I was about taking car back and he made the car better than new. He will be the only collision center I would ever recommend. read more

Caliber Collision took good care of me. Someone hit my F150 and damaged my Bumper. They replaced my bumper and made my truck look brand new. I received multiple updates as to when my truck would be ready. Very easy to deal with. Good Communication. They even let me pick up my truck an hour after operating hours. read more

My car had to get it's bumper fixed after a fender bender. Caliber's service was exceptional: I received communication via text through the entire process and even got my car returned four days earlier than quoted. I will hopefully not have to return but, should I need to, I would feel confident putting my car back in their hands. read more

they did a great job on my sister's car. her Honda came out very nice. it was very fast and the service was excellent. highly recommend them. hopefully i will not need their service in the future but if i do i will know where to take it. thank you very much Caliber Collision read more

I made the mistake of taking my car to caliber collision because allstate told me to. I was driving down the turnpike and a guy was illegally towing a van and the window busted out chipping the paint all of over my brand new car of two months. When I took it to caliber, they wouldn't walk the car with me, just made me give the keys. So days go by, no call, I finally call them and ask when is it going to be ready. They tell me that night by 5. I leave work early, taking a point to do so, get there, first thing I see is my car still has bugs on the front. I walk up to the car and there is chips of paint missing everywhere. I go inside and they tell me that isn't covered by the claim, which is bullshit. Needless to say, I refuse me car. They call the next day, saying it's ready, pick it up and they did more damage then I began with. Thankfully allstate was great and allowed me to take my car to another shop, who had to go after caliber for the cost. I would NEVER go to caliber if my life depended on it. They had horrible service and did so much damage to my car. read more

I highly recommend Caliber Collision. They did a superb job on my vehicle. Professional and prompt service. Provided a stress-free experience! read more

Dealing with Caliber Collision was a nightmare. I had to take my car back 4 or 5 times (I lost count.). They repainted my door a second time and it was the wrong color. I finally took my car to Honda and they repainted the door and the rocker panel. I took it back because the door didn't close correctly; I took it back again because an area where it looked like something dripped all along the door appeared a few days after I picked it up. The manager said I must have done but agreed to buff it out. It looked fine when I left but reappeared a few days later. Honda did a great job! I should have gone there first. If I could give Calliber Collision no stars I would. read more