Tommy L. and the rest of the crew were great. Thank you. I came here because of the horrible service I received at the Safelite office in Leesburg. Attitude and lies from Leesburg. read more

Very pleasant experience. Staff were knowledgeable and friendly. I even came away learning something new! Price was reasonable and I did get several other quotes from other providers including one recommended by Subaru. They weren't the highest nor the lowest. But everyone from the Scheduling team (Phone) to the staff at the Minneola shop did everything they could to make my replacement a smooth process. As a person with a Subaru with EyeSight and anxiety - this goes a long way towards earning praise and loyalty. If I need auto glass work again, they will be my first call! read more

Came here through our insurance and I see why they work with them. We had a pleasant visit. The guy at the front desk is so nice, warm, personable and knowledgeable. He really made the experience tbh. We had a crack on our windshield, called our insurance and had an appointment with them next day! The job took about three hours and they were working hard to get it out for us in time, even with a man short. I waited for a bit and was amazed by how accommodating their waiting room is. There's water, WiFi, coffee and comfortable chairs. And most importantly, FREEZING A/C. 10 put of 10. read more

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On time - professional. The technician Kevin kept us informed on arrival time. When he got to our home he explained what he was going to do. The whole process took about 90 min. read more

Had a rock hit our windshield on route 27. Pulled into SafeLite Minneola and the technician identified it as a repair. Filed a claim and within 25 minutes they had us on our way. Professional and excellent job! Thank you! read more

I did not experience success with Safelite doing a windshield repair at my home so i decided to visit one of their locations. It was a completely different experience. Calling to make an appointment was quick and easy. I was also impressed with the level of customer service when I dropped off and picked up my car. The staff is friendly and informative. It took about two hours to complete a perfect job. read more

Safelite AutoGlass - Windshield Installation & Repair Near Me - Minneola, Florida

I must say that this was the easiest and most pleasant experience with car service for me. they were quick and super efficient. these guys made me feel special and replaced the windshield and calibrated it in record time. read more

We were trying to get an update on our vehicle, which was dropped off in the morning. Local phone number we called is an automated service. It is impossible to get through to a human at this shop! Customer service phone number directs you to their online system for support! This company needs to do better!! read more

great company! I dropped my car off for a new winsdhield and picked it up 3 hours later. Great job and friendly employees read more

Waiting for my windshield to be fixed. Waiting room small but okay. Coffee pods available but no coffee cups. Only one bottle of water. Business needs to assign one person to restock the waiting area daily. Do have a sweater available. Cold AC. ( generally a nice thing!). Manager very gracious and nice. I've been here one hour. Not ready yet. Read more below. Later: now front desk person is a different person, and curt and not helpful. Four men have been in and out, finished, and I'm still waiting. I was first person here this morning. He now says it could still be three more hours. Not happy. I've been here 1.5 hours already. read more

Took a rock to my windshield on 429 and needed to get my windshield replaced. Made an appointment for first thing in the morning and was out by 9:15am. Very professional and I would go back again. Waiting room is small and if there are more than three people it is hard to social distance. I choose to stand in the hallway and watch my car being worked on but that it tight quarters as well. read more

Horrible. If your reading this and you have a luxury vehicle DO NOT USE THEM. They broke my new windshield and could not care less. They could not find a replacement and offered no help to resolve. They do not have any specialist for high end vehicles. Go to orange blossom they have specialist for Maserati, Mercedes, Bmw , Ferrari anything you need and can get your windshield within 48 hours direct from the manufacturer. DO NOT TRUST SAFELITE WITH YOUR LUXURY VEHICLE read more

great service and great staff at Clermont store! they came to my house to replace the glass with no extra cost! that was a plus!!!

This location of safelite has always been extremely friendly and professional. They go out of their way to ensure you are happy! My car is always cleaner than I left it - with a new windshield! Would highly recommend. read more

Excellent service. They did a great job with the install and calibration. Plus, I didn't have to hassle with the insurance company. Very pleased. Customer service at drop off and pickup was professional. read more

Found a shortcut to Highway 27 because of their directions. They were very , very nice and thorough. They had an air-conditioned, waiting room with television Internet, and some coffee. Restroom was available. The quality of service was excellent. The technician even noted that I had a missing rubber trim piece prior to installation. That probably came off in a car wash. I was told that my stay would be anywhere from around an hour and a half to 2 1/2 hours and I was fine with that. To my surprise it was just a little over an hour. I have a small car kindness goes along way in today's world, and this repair shop goes out of their way to explain, and give valuable service. Thank you for making my car safe. read more

Came to replace windshield for my 2021 Audi Q5. The technicians there were very attentive and helpful with my questions. They started the process right away after checking in. The whole process took two hours. read more

I took my car in because my driver side window would not go up. I was told the cost when I made the appointment and received several email reminders as well as a phone call confirming my appointment. I dropped my car off and was told to expect it to take 2-2 1/2 hours to replace the window. I received a call not long after telling me it was not the window but the regulator, which would have to be ordered from the dealer. They told me there was no charge for that day's service and I would get a call when the regulator arrived to schedule a time to put it in. I was very impressed with their efficiency and courtesy. My only problem was getting an appointment. They were very booked, which makes sense since they are so accommodating. read more

Awesome experience in getting my windshield replaced. I had an appointment to drop my car off at 8am. I showed up, dropped off the car and was asked if I wanted to wait as it wouldn't take long at all. I left to run an errand and before I could make it back I received the text that my car was finished and ready for pickup. I was so pleased with the experience that I have my father-in-love getting his car windshield replaced there later this week. Hopefully I get the technician Dubiel again. read more

If you want your car to go haywire and have glue all over your dash you should go here! They don't know how to replace a windshield or calibrate it for them life of them!!! I've never seen a windshield rigged so horribly in my life. My moldings were not even pushed in all the way and are loose now! As I was driving home in the rain my car had a bunch of malfunctions when I got home to look at it, the camera is completely off. NEVER WOULD I EVER RECOMMEND THEM! read more

Safelite AutoGlass - Headlight malfunction! - Windshield Installation & Repair Near Me - Minneola, Florida

We scheduled an appointment to have our Ford Explorer windshield replaced. The Tech was on time and the installation seemed to go smoothly and efficiently. However, the next day as I drove my car I noticed that the rearview mirror was loose and vibrating and shaking with every bump on the road. I called Safelite and they informed me that all warranty issues needed to be done at their shop and that they could not come back out to my home to fix the problem that they should have had right in the beginning before they left. Safelite is more than 20 miles away from my home, which means I have to take off work, use my gas and my time to get this issue fixed. I'm not at all happy with the customer service of Safelite. This could have been avoided had the tech finished the job right in the beginning. Companies win new customers with great customer service. They win returning and new customers with previously happy customers through recommendations. I will not be recommending Safelite to any of my friends or relatives. read more

I set up an appointment last Wednesday to replace my windshield and had to take a day off work without pay since outside vehicles are not allowed on my work property. The technician showed up on time but did not have the original equipment windshield for my vehicle. He said he could replace it with an aftermarket windshield but it may not work with the sensors in my windshield. He said that he could get the original windshield Saturday and come back. So I had to take another day off from work. Saturday morning, I received a call from someone at Safelite telling me they would not be able to come out since a technician had called in sick. I canceled altogether and I will find another company though my insurance company. This is a terrible way to treat customers and I will never do business with them again. I lost two days of work for nothing. UPDATE: I noticed that Safelite customer service responds to bad reviews with the same cookie cutter reply. I guess they believe that by saying they apologize makes everything all better. Sorry, but apologizing does not fix your lousy service and I will make sure everyone I know is informed of how you treat customers. read more

Our car window was broken and we scheduled a repair. Safelight came out a few days later and a very nice gentleman came to assist us, however after an hour we realized this gentleman just did not know what he was doing. We were kind and understanding overall it took about 5 hours to replace. Once he was done he realized He had left the key inside car and battery was now dead. In addition our button to slide down window is no longer working. We called the service department and after about an hour decided to send a superior out. A week later our window remote does not work and they did not want to address the window remote issue. Highly dissatisfied and would not recommend at all. read more

My appointment time was 12:00pm-5:00pm with no updates of an arrival time. Once 5:00pm came and no technician, I called which found out the office was closed. When I did call during business hours, it was impossible to speak to a representative as it continues to go to an automated service. This has been an unfortunate waste of my day waiting at home for no one to show up. read more

Safelite came to my home and the technician Kevin installed my new windshield. He was professional and friendly. He even stopped on his way in to remove a turtle from the road in my gated community to a safe place in the grass. If you are in need of a new vehicle glass, safelite is the company to call! The booking process was quick and easily done online. read more

Windshield replaced, as part of the service they are supposed to re-calibrate the cameras for lane assist etc., that part was a bust. Also waiting is small as stated on other reviews, and hard to stay socially distant. Some of the employees were NOT wearing masks, even though the email appointment stated they ALL would. read more

Very professional service. Everyone I spoke to was polite and completed vehicle in a timely manner. They are great with covid protocols Had a question about my vehicle and returned the next day. The technician and manager couldn't have been nicer in dealing with my question. Outstanding customer service, while I hope I never have a broken windshield again, I would definitely not hesitate to return to this location for service. Great job by all! read more

If I could give zero stars to this location on shader road, I would. I called safelight to get my windshield replaced, a rock had flown up off the highway and cracked my windshield pretty good and then the heat quickly expanded the crack. I took their quickest availability and dropped my car off on appointment day. When I picked up my car, it was about 15 min after close, and I noticed that the new windshield also had a small crack in it. Since there was no one there to talk to, I proceeded to drive my car home figuring that I would be able to take care of it in the morning. Next day, I call the # in the paperwork to report the crack in the new windshield which also expanded overnight from the heat in the garage and the rep assured me that it was a stress crack, that it happens, and I'm covered under warranty. Only catch was I needed to wait at least 48 hours before bringing it back in because the glue had to cure. I made my next appointment 2 days out as the rep suggested. I get to my appointment and the warranty manager inspects the glass and confirms that it is a stress crack, told me it would be taken care of, only for me to get a call from them about 10-15 min after me leaving the location asking me to turn around because they can't touch the glass yet. Annoyed but ok, I turned around, got my car and asked them to come to me since this is my 2nd time going to them for the replacement and I still have a cracked windshield. The manager agrees and sets me up for a Monday appointment. Monday comes and the new technician is unwilling to replace my windshield unless they file a NEW CLAIM because he doesn't think it's a stress crack. Since I don't agree to filing a new claim, he leaves. I had to contact the manager again to try and figure out what's going on. He had to contact the tech who couldn't come back, so I had to wait for another appointment. Fourth appointment tech FINALLY got the job done. He was from the Mineola location. That's where I'm going from now on. It took 2 weeks and four appointments for a windshield replacement, never mind the shadiness with trying to file a second claim. Smh shame on this location. read more

Alex (my tech) from the Minneola, FL location was professional and courteous. He did a great job and even cleaned up after. Kuddos to him for correcting the prior tech who did a poor job (on work and quality) and kept apologizing for the prior tech's work. Thanks for making things right. Alex deserves a raise for rectifying my issues. 5 Stars for Alex. read more

My tech Barin was very helpful and experienced with my BMW. It had rained that day so he kept me informed as to when he would do the job.

Absolutely horrible customer service. They literally just stared at me while I first arrived. No hello, no acknowledgment. Told me they couldn't service me because they had to order parts and I had to come back. But then couldn't even accommodate my schedule read more

My car had a rock chip call my insurance agen and scheduled an appointment with safelite the came out within an hour and had it fixed the communication via text every step of the way form the time the got the call to the time the arrived tech was very Knowledgeable explained ever step of the process and was done within 25 minutes thanks safelite read more

Not a good overall service from them. The initial windshield repair got scheduled wrong from the start. Called to see where tech was and never got a call back from anyone until the tech himself called to tell me he would be there around 5:45pm. My time was supposed to be 8am-12pm. The tech told me he could re-schedule and never heard back until I contacted him myself 2 hrs later. Ended up getting it done a week later and the gentleman I had was nice. The customer service was awful up until that point. read more

What a waste of time! I basically drove 20 minutes and waited for an hour for the staff to FORGET about my car. I had an appointment at 1pm and got there on time. They told me it would take about an hour to complete. I said okay, and went to the waiting room. At 2pm, I went back to the front and asked if the repair had been completed. They then informed me that they forgot about my car and that if I waited another 20-30 mins it would be done. I had another appointment in downtown Orlando at 2:45pm, and if I had stayed, I wasn't going to make it. They told me they could come to my house the next day and have my windshield fixed then. However, based on other reviews, it looks like that's also not going to be a good experience (i.e., appointments being cancelled). read more

This is a review that might improve once they try again. Please read on. I had an appointment with a 5 hour window from 12-5pm. For anyone, this long of a window is difficult, but I get it, they come to you to make it convenient to you. I got a text the day the appointment was made and the day of the appointment to confirm. I waited patiently the 5 hours and heard nothing. When I contacted them about 10 minutes (first calling the 888, then calling the local #, which still was an out of area call center) after the 5 hour window, this is what I was told. The part/material for my vehicle was not available when the technician started his day. This meant he would have had to go back to the shop to get it. His appointment prior to mine went late and it was too late to make the appointment. I had to make two calls for 20-30 minutes each to find this out. Good customer service would have meant they notify me of this potential glitch from this morning and give me an option to wait or reschedule. Despite this, I have given them an opportunity to make this right. I have rescheduled to be the first client in the morning with a 2 hour window (8-10 am), and a request for them to call me the day before to confirm they have the part, not just text me. Let's see how they come through with this. If disappointed, you know how my next review will go. Thank you for reading. read more

I went there last Saturday. My windshield was replaced. Staff are very nice and professional. From manager to the young man who did my work . All very nice. Had to comeback cause the windshield cracked as soon as I left. I had no issues. it was replaced again. Recommend this place to anyone who needs a replacement of a windshield or windows . Thank you Safelite!!! read more

This was the worst worst experience I ever had. This is the 3rd time I have been waiting on my window shield.They are very very very unprofessional.They said they had the window shield the frist time but is was scratched so I can understand that..Ok the 2nd time they ordered the wrong window shield..I honestly think they didn't ordered it at all.This time yesterday after I sat there for over hour then they tell me it's the wrong wind shield again.Customer service at this location is trash just trash.Today I will be calling the corporate office too file a complaint against them.When you see the commercial you would think they have a idea what they are doing.This will make the 4th time for this..Very Very Very Very unprofessional. read more

I had a bit of a rough start with Safelite, because my windshield was ordered incorrectly twice. Ritchie was the third installer to come out and he was informative, helpful, and installed my new windshield and windshield wipers (that were complimentary) in a timely manner. Happy I got a new windshield and wipers! read more

Alex was great! He was on time and had great communication. Explained everything efficiently and my windshield was replaced perfectly and within a short time! safelite made this stressful situation for me so easy! 10/10 would recommend :) read more

Update! Rescheduling my appointment was very easy, and the employee I spoke with on the phone was very courteous and apologetic. They came out to replace my windshield today -- technician was very kind and helpful, and arrived on time. Everything looks great. Thank you. :) read more