Excellent customer service levels Salesperson Pat was helpful needed a part for my Jeep.read more

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Jason Sullivan was a big help in getting into a 2026 HRV. Showed patience and expertise making for…read morea smooth experience.

Abe was an amazing salesperson to deal with during a car purchase d during a snowstorm. The vehicle…read morewas known to have needed a new battery, and the service department was closed. Abe installed a new battery, and also found a all-season mat that wasn't torn to replace the torn one in my new CR-V. He is a five star salesperson. Go see him if you expect the finest service! ~ Jason

Their up charging for "recommendations" is disgusting. Fine for me to say no but they are doing…read morethis to your elderly moms and dads. They quote you 5- for an license plate bulb with a 45- labor charge. Two air filters for 82- with a 90- labor charge. Mind you, none of those three things uses a tool. Took me 15 minutes to change all of them and that was including the time to watch the YouTube video. Find a local mechanic that you can trust. Tell these fine people to go pound sand.

I had a very good experience buying a car there yesterday. My salesperson, Quinn, was especially…read morenice. He was easy to talk to and quite helpful from start to finish. Everyone was a pleasure to deal with!

Stopped in to get new all weather wipers .... I am always pleased when I stop here as the staff are…read morepleasant, knowledgeable and willing to help in any way. Got exactly what I needed - and they installed them for me without any fuss and would not accept a gratuity .... very nice Thank You !!!

I've had multiple bad experiences with the service department here. They've been rude and…read morecondescending on multiple occasions. Most recently I booked a service and reserved a loaner vehicle after receiving an emailed coupon for a discount to return. I decided to give them one more chance. I showed up 10 minutes early and was told that they don't do loaner vehicles for the two services I booked. My reservation confirmation showed a loaner vehicle but they refused to give me one, so I had to take my car and leave to make some work meetings. No one called or emailed me to say that they don't do loaner vehicles for the type of service I booked so I could come prepared to do work on site while waiting. And I've 1000% had a loaner vehicle for that kind of service before. I drove 30 minutes each way to have such a poor experience and wasted a significant portion of my valuable morning. They have lost me as a customer and as someone who's vehicle is 8+ years old, I will likely be in the market for a new vehicle soon and will absolutely not consider this dealership when it comes time to look.

My husband and I had a great experience at Audi Stratham last week. Our salesperson, Wayne, was…read morepleasant and efficient. We have purchased many vehicles in the past but this was by far the best purchase experience we have ever had. I highly recommend going there to purchase an Audi!

Fantastic experiencing buying a used vehicle here. Eric Martin in sales was extremely helpful, and…read moreSovy with finance was wonderful. I came here after a few very negative experiences elsewhere and was very impressed by their customer service and care. When I came back the next day to finalize the sale with my 1yo and 2yo daughters, everyone was so kind and helpful. Sovy even scheduled me an earlier appointment than she typically does AND brought me a latte from Starbucks and a muffin for my daughter. I cannot say enough about how positive of an experience I had here! Highly recommend!

I've bought a car here and had a car serviced here. I wouldn't buy crayons off of these people, or…read morelet the service department work on my kid's big wheel. Dishonest sales people obsessed with their secondhand watches are unusually sleazy. We know it's a fake watch, Kevin. Standoffish service department manager misdiagnosed my car's issue, then lied about it twice. Then took an aggressive tone when I was paying for his mistakes.

Whenever I experience excellence in the business world, I share it with anyone who will listen. I…read morehave been a loyal customer of VIP for several years and have been satisfied with the VIP treatment I have received until I discovered the real reason for my satisfaction. As my aging vehicle began to need repairs the service technician would discuss the needed repairs with me. He always presented the condition of the car in three parts--safety issues, which had to be done immediately, items that will eventually need repair, and those items that are discretionary. And as my car has passed the quarter million mile mark, he is now keeping me abreast of the total condition of the car, so that he can advise me when I need to consider purchasing another car. As a woman who relies on her car for her living, my service technician has become a valuable asset to me. When I make my appointments at VIP, I always ask for Pat, who always greets me with a smile and with his professional approach gives me the confidence that my vehicle is in good hands. Before I came to VIP I did experience service writers who tried to sell me service that I did not need at the time and service technicians who charged me for bogus diagnoses. In dealing with Pat I always feel confident that I am fully informed of my vehicle's needs, and I am paying for exactly what my vehicle needs. And when repairs and maintenance are completed, I am convinced that I have received the best deal for the life of my car.

I have had both good and bad service here. Most recently, bad…read more My guess on this variability is that it depends on which mechanic you get. I brought my F250 for AC service June 17 2024. They had previously replaced the ac compressor in August 2022 so I figured that since I had less than two years of operation, they might be more familiar with the system and the repair. Furthermore, on the off chance, the compressor failed again, some of the O'reilly AC compressors VIP uses have warranties (lifetime??) that are in excess of the time since the previous repair. The text from the service manager and subsequent interaction informed me that the orings from AC lines to the compressor were leaking. Now I would assume that if the orings (plural) fail on a compressor install that something is amiss; either due to type, quality of orings or the install. They wanted to charge me $608.40 for replacing the orings and servicing the AC. ("we won't charge you for the orings---just for the labor-- haha) I told the service manager that I was not happy about the fact that their previous install/repair failed so soon. I said that orings should last longer than they did. The service manager belittled me and said "Orings last as long as long as they last" and "Oh--do you think you know more than me (about orings)?" He then rudely threw the key towards me on the counter and said disdainfully "you are all set" I said "you are not going to charge me?" "No." So I went out to the truck, started it and drove home and guess what ? The AC doesn't work! So they didn't charge me...... for not fixing it!! What a deal!! They wasted my time, didn't fix the problem and treated me rudely. Now I was not wanting/expecting a free repair, but was expecting: a) That it be repaired b) Assurance that it would not fail again So the failed fix showed that whatever "high-horse" attitude the manager was demonstrating , had no justification.

I want to give a big shoutout to Rod at AutoZone for his outstanding customer service. He was…read moreincredibly helpful, friendly, and patient while assisting me with my headlight bulbs and Plastic Rivets Fasteners. Rod's knowledge about automotive parts and his willingness to guide me through the process made a potentially stressful task quick and easy. It's rare to meet someone so genuinely kind and knowledgeable, he went above and beyond. Thanks again, Rod! Store Location - 26 Lafayette Rd, North Hampton, NH 03862

Stopped in at 9:20 this morning and grab a few things and a store associate was on the phone and…read more could hear him speaking to someone and filling out an accident report. I kindly said excuse me, which register should I go to and he said last one and an associate will be right there. I wait and wait, then another associate walks by and I said can you ring me up? Oh, you will have to wait for the guy on the phone. I said seriously, that's bad business! I walked out and off to O'Reilly and I wont be back.