I got what i needed fast and for a fair price. The person behind the counter was friendly and…read moreknowledgeable about the parts i needed for my truck.

Horrible customer service. Employee was rude and disoriented. Was unable to help me install my…read moreheadlight because the store was understaffed. I was happy to see online that O'Reilly offers free installation of headlights, but since he couldn't help me, I had to go pay for it elsewhere. Car stuff is intimidating for people who don't "speak the language." This just made the process so much more uncomfortable. It's easy to be nice!

Nick Freeman, District Manager for Advanced called me after I lodged a complaint throughout…read morecustomer service. He was so nice and apologetic. He took action immediately and not only said dogs are allowed but so am I Thank you Nick for caring about true customer service!

The prices are extremely high, but at times I have had to use them. They definitely need to…read moreorganize the Raymond store. I have called to see if a part I needed was in stock at the store and upon arrival at the store, the guys couldn't locate the part. This has happened to me twice recently. The majority of the staff are young guys who don't last long. The older parts guys are the ones you need to deal with, and with any luck you might get what you need. But if it's not an overpriced jug of oil, or a bottle of car wax, you'll probably have to source your parts elsewhere.

I had to post a review after reading some of the negative comments, I wonder if some of these…read morecustomers are in an alternate universe or something. I have purchased 3 vehicles from Walls Ford, and have serviced 2 others. The sales staff have always treated me with respect and negotiations have been honest and fair. Sean Freeman in service is an outstanding service advisor, the Technicians and Mechanics, have been excellent in diagnosing and fixing any problems I have had, even though they are few. They fix it right, the first time. As cars get more and more complex, Good Diagnosticians are becoming more and more rare. Walls has been pretty good in this area, better than most. As a Ford customer since 1981, I have experienced many ford dealerships over the decades, starting with Wilmington, Bonnell, Sentry and Regan, Ford, all now long gone. Had good luck at Londonderry ford with my Supercharged Mustang, but have settled on Walls as the best for the past 16 years, take my word for it, it does not get much better than these guys as dealerships go.

Why You Should Think Twice Before Buying a Car from Wall's Ford Inc in Salisbury, MA…read more Before the end of last year, I decided to purchase a car and found the specific model I wanted at Wall's Ford in Salisbury. I contacted the dealership through their website and scheduled a day and time to check out the car. They messaged me saying the car would be waiting outside for a test drive. When I arrived, the car was still inside the dealership. The dealer I was working with, Mr. DeVito, asked me to wait while he arranged the test drive. Since it was lunchtime, I went to a nearby restaurant. While I was eating, Mr. DeVito called and asked me to come back the next day. I didn't understand why I had to return after already scheduling an appointment, but I agreed. The next day, the car was finally outside. I drove it with Mr. DeVito. Since I planned to trade my old car as part of the purchase, we negotiated the prices of both vehicles. We reached an agreement, and Mr. DeVito told me I had seven days to have the car inspected. I mentioned that in my experience buying cars from dealers, inspections are usually completed by the dealership before purchase. Mr. DeVito told me they didn't have the registration yet, so they couldn't do the inspection. He then said, "You do the inspection, I promise to reimburse you; we'll send you a check." I left the dealership, and within minutes, they called me back saying they had the registration after all--clearly proving they could have done the inspection themselves. It's been almost two months since I purchased the car, and I still haven't received the promised reimbursement check. While the amount was only $35, a promise is a promise, and failing to honor it reflects poorly on the dealership. Overall, the entire experience with Wall's Ford was very disappointing. From the mismanaged appointment and test drive to the unfulfilled promise, it was a frustrating process. I will never buy a car from this dealership again, and I highly recommend others stay away as well.

I went this morning to get my headlight replaced…read more Spoke with the store manager, Moriah. she was so kind and helpful. She got me the right replacement and not only put it in for me, but took the time to show me some of the things I didn't know about. My husband used to do all this stuff. I didn't even know how to open my hood. She was so kind and helpful. I told her thanks for not making fun of me. I am legal now - all lights are working. Thanks Moriah.

I just went there today. I was very nicely greeted by Mariah. I needed my battery tested. I then…read moremet Mike A. As I expected, it needed to have it replaced. Mike was kind, helpful, and very accommodating. In a short period of time I was driving away with a new battery replaced by Mike. Thank you to you both!!

I changed a coil myself and the computer needed to be updated. I called even though they were crazy…read morebusy he reset my truck and didn't even want to charge me. Awesome I will 100% recommend them as a trusted service provider.

Great Service!!!! From out of town and Todd squeezed us in. Fixed my truck in a few hours -…read moreoutstanding. They were recommended by a local girl we know.

I needed a trailer hitch installed by the weekend but had procrastinated...I called these guys and…read morethey offered to call around to find a hitch for a volvo (not commonly in stock anywhere, i found out the hard way), eventually finding one somewhere in Mass. They arranged to get it on a truck so it would be delivered in time so they could installed it in time for my trip, and didn't charge extra for the hassle i put them through. Huge thanks to these guys for rescuing my weekend getaway.

Had a trailer hitch installed this weekend. Super professional and very nice. Appointment was easy…read moreto schedule, installation was less expensive than other local places, and they completed the job earlier than they estimated. I couldn't ask for more.

Hamid, sons and crew had done work for all my family's cars for 24 years. They are honest,…read morereliable, fair priced and stand behind their work. You won't find a better service center. If they don't have experience to work on certain vehicles do to size or odd foreign types or whatever, they will let you know and suggest someone they trust. They are the best and wouldn't trust anyone else. Bob K.

Great honest service at a fair price. I promise you won't get ripped off. No stress when you bring…read morea vehicle in except what is wrong or not with your vehicle

Sign on the road says 3.09 for gas, charge 3.40 per gallon?!?!???!?!? Apparently there's a…read morepathetically small sign above the pump strategically placed so that you don't see it without knowing to look stating a "sudden change of price".

I get my car inspected here and have always found them pleasant and fair. This is my go-to…read moreinspection station