I could not get my brake & running lights working, even after replacing the bulbs. Michael was kind enough to take a look at it and was able to get the lights working again. He took his time to fix the problem and I did not feel rushed. I even tried to give him money for spending 45 minutes of his time looking at my car and he refused to take it. I truly appreciate Michael's kindness and generosity with his time. read more

I don't know who's the manager but my friend car is burning oil bad and was really low we had to change it right there and now but this old dude with a beard claimed he was the manager came with out with a really bad attitude telling us we can't change the oil there but there no signs about it and no has ever told me about it that I can and where we park there was oil on the ground before we got there and he telling us to leave read more

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My little sister scratched my car trying to back into the garage and I rushed right over to AutoZone. Smitty is a life saver! Helped me out with the best scratch remover. I was in and out of there in less than 10 minutes! I'll definitely be back whenever I need anything else. read more

Big thanks to David and his team for a great customer service. I stopped by to get my car check engine light read and not only they read the code message, David took his time to explain the issue in detail and gave me good recommendations. He answered all my questions with a big smile. Thank you again. Highly recommend this store. read more

I love autozone for a lot of reasons, we use them pretty much always over other auto part stores because they're everywhere so it's reliable and easy to return stuff, use warranties, etc and the staff is always friendly and helpful. But this location in particular was SO good to me this week. My car had died 3x in the last week which was weird cause I replaced my alternator and battery about a year ago. I had bought the parts at a different autozone in California (which they were super helpful there too-charged my battery for free and all the things, I just don't think the employees at that particular location knew what they were doing).... Anyways, I took it in to this location in stafford for their free battery check and the second the associate opened my hood he almost laughed cause it was a battery for a different car and much smaller than what my car should have. He went and talked to the manager and they were able to replace my battery at no charge since the other autozone in cali had sold me the wrong one. It was such an easy process with no drama. I was expecting to get a lot of pushback, but this was top tier customer service and ownership of the mistake. Highly highly recommend this business! This just confirmed even more why I'll always use them (but maybe in the future I'll double check the parts I purchase are correct haha, but this is the first time in many years of using them that something like this has happened). Also, they always have military discount. read more

Only part good about this store is Thomas. The crew is selfish and clearly doesn't want to help. I would avoid this store and go to the one up the road. Terrible assistance just way to young to understand customer service. Was met with attitude and frustration not somewhere I will be spending my money. (11/08/23) morning crew is terrible and needs to be checked by upper management. The young lady should not be engaging with customers may be better off stocking the back. read more

Autozone did a great job of looking at my car. The battery had died a few days prior and I used jumper cables to restart it, but it took three separate times before my car started on its own. I took it here so they could check the battery. Autozone checks battery life and your alternator for free. When the battery and alternator looked fine, the man helping me questioned what was wrong because it normally doesn't take a car three times for it to start again. They charged my battery (another service they offer for free) for about two hours. After that, my car has had no issues starting. read more

Bought a new car battery for my Honda Element. Staff was friendly and also incredibly helpful! They installed it for me free of charge, and the service was very quick and hassle-free. They have good people working here right now so decidedly this store is my go-to for all my car accessory needs. read more

Dani is amazing. She knows her stuff, and is focused on helping others. She went above and beyond, and didn't make me feel like an idiot for not knowing things about cars and engines. Excellent customer service, thank you Dani! read more

Had bought a battery for my Ford E350 two years ago. Duralast. It just went out, wouldn't keep its charge, which is the first time a duralast has ever done that for me. Anyway, went in, they looked me up and swapped it out for free. Took two minutes. Awesome service. read more

I bought my oil and filter for my car. I was about to pay for my items, and i said that I would like to use my boyfriends number for this transaction. The clerk said that he used his number. I said, no. I am going to use my boyfriends. I had him back out of the transaction to correct it. My card took its time. The other salesman (with the cowboy hat) transferred my transaction to his register, and then I paid. I told this guy about what the other clerk said. He said that it went on my boyfriends account. I told him it is because I had to make him undo it because he used HIS own number. THE MORE I THINK ABOUT THIS MAN TRYING TO GAIN (STEALING) POINTS FROM MY WALLET, THE MADDER I GET. I AM GOING TO TELL EVERYONE THAT I KNOW. read more

One of the workers, with a beard and a tattoo on his arm, was extremely rude. Refused to provide any assistance, and was very short with me.

A two star description fits better... However, I wasn't willing to give this place a two star. I went in this morning to purchase air shocks. I had the inventory/skew number that I got off their website. Upon entering the nicely kept store I walked to the front desks/checkout. I greeted the gentleman behind the desk and was not given any courtesy in a return response. Not so much as a smile. Not even a "How can I help you?" Regardless, I understand some people just have a lousy day or aren't morning people. So I remained polite/bubbly with the Employee. I explained to the Employee what I was looking for and told him that I had the inventory number. Which he asked for. I was under the impression that shocks were sold in pairs... Who purchases shocks in singularly unless at "Pick-a-Part?" He told me through a disinterested tone of voice that he would have to "special order" the shocks because they didn't have any and the Warehouse had one. He went to process the order and asked if I wanted two. I responded with confusion "They don't come in pairs?" The skew number I gave him was for a KIT no less. (Which I knew) He responded that they were not sold in pairs that I would need to purchase two. Even after I told him I just wanted them for the "rears" which is what the skew was for regardless. This store is clean, easy to maneuver around to find what I need, but this employee left less to be desired. I don't expect to be waited on hand and foot, but a little politeness in professionalism goes a long way. I still can't grasp the confusion on his part for the number of airshocks I supposedly wanted. Even after saying specifically I wanted the rears. Long story short I went to the Warrenton (on 17) Autozone and was quickly helped, with ACCURATE knowledge and polite professionalism. read more

I like this spot. They always seem to have all the parts I need and the special order parts usually ship and arrive within 24 hours. The staff is typically courteous and very helpful. read more

This is a late review, but, needs reviewing. Went in to replace my battery and get oil, nice young lady changed the battery for me, filled up my oil, and was absolutely charming and hilarious, just fantastic customer service. I have never laughed so hard changing a battery (not that I was the one doing the work), but I have always had great customer service here. read more

Always a delight walking into a parts shop. I have 2 lemons and parts and cleaners are always needed and AutoZones are always more than helpful, all but this one. I came here for a set of brakes for my 94 Camry, a typically easy job to do and easy for the clerk to find. After taking me to the checkout stand to ring me up, I asked for the brakes. The clerk then looked at me and said "So you're not ready...front or rear" I needed front brakes. Ok, a little attitude is deserved on my part because I didn't clarify I needed brakes. He then searched the brakes and asked what engine, I responded "V6" and he still had to ask me if it was a 2.2L or 3.0L... COME ON MAN V6 USUALLY MEANS BIGGER ENGINE! after telling him 3.0 he asked if I wanted "the cheap set or Gold Standard" this always refer to DURALAST brand because that's all the carry. I said Gold set. I purchased them and left in a hurry to change brakes for the VA state inspection.... NO GOOD, WRONG BRAKES! I speed back in my LandCruiser (the other lemon) and thankfully, I'm helped by another employee. I was ready to just return them and go to Advanced AP but this employee was kind enough to apologize for the mistake. So I stuck with them and got the cheap set instead. Brakes are good, last time I'll go there though. Oh yea, this was a shift manager (gray shirt) read more

Always great service and I always walk out with what I need! The team of professionals is friendly, knowledgeable, and helpful. They replaced my battery and ran diagnostic! read more

Horrible service. Weekend manager very rude. I'd rather go to Advance Auto. Definitely better service.

Staff was helpful and I had a no hassle return to include a rented tool from another Auto Zone store.

I needed a new battery. The guy behind the counter gave me the different prices and checked my car for the size I needed. I was just planning on buying the battery and having a friend put it in for me (I don't know much about cars). However, unexpectedly the guy came out in the rain and put it in for me. All in all I was in and out in about 15 minutes. Pleasant trip to Auto Zone read more

Came to check my battery and it turned out it needed to be changed. Austin was a great help and he stood in the rain and helped me change my battery right there in the parking lot. Most definitely will be coming back! read more