A couple years ago, I went to fort worth auto service center on the corner of Robert's cut off and…read moreRO Blvd to get my 05 navigator fixed They said it was junk. Not worth fixing would take 10k to get it running. He bought it for scrap minus his time. I got less than 200 bucks for what I was told was junk. Well guess what... a few months later in there parking lot, it was for sale for $4750.00. I went in and asked about it with out telling him who I was. He said yes they had done almost 3k worth of work on it. Then I told him who I was and his reputation would be in dropping. Then I left madder than I have been in a long time. I made a facebook post and got a phone call from the owner offering the vehicle back for free if i took the post down. I did not take up his offer. The story needs to be heard about this place.

Had my vehicle towed to this location on August 11th it is now August 28th and I still have not…read moreeven received a phone call from them about my vehicle. I have tried to call 2x already and have been told the guy that looked at it was suppose to call me but was on vacation.. 2 weeks in a row now. The guy I did speak to gave me the run around on the phone about about a water leak but then came back with oh wait never mind that was another car and then an I'll call you back. I dont have another vehicle and I have 3 young children this is absolutely unacceptable to be treated in such a manner to have no transportation for 3+ weeks because they can't or won't pick up a phone is ridiculous.

January 21, 2026. Anjelika was so friendly, kind,…read moreattentive, and provided superb customer service. She informed me how long their services would take, and they also provide updates via app. In which it informs you once your car has been checked in, it's being worked on, etc. It gave me time to do some shopping, and they also have an area to put the shopping cart back if you park right in front of the auto care center. It's so convenient and helpful for sure. The service tech was Justin I, and he's the one who worked on my car. The services were a new battery and an oil change. It looked like he did a great job. I had such a positive experience and Anjelika definitely set the mood for a positive and great experience. Thank you so much.

I came in with a tire showing belt to get it replaced and the manager, John, took on the job…read morehimself because his technician was busy. I was incredibly impressed with his diligence and willingness to ensure every customer was taken care of.

I own a dealership where we sell old trucks. Work trucks sold at a bargain price. I can't overpay…read morefor repairs and keep my prices low for my clients. I use Pep Boys because they are reliable for doing the job right and containing costs. They don't do work that doesn't need to be done. Rodney is a great listener and is always responsive. Most consumers have 1 or 2 cars to keep on the road. If they had 30, they would want a cost saving alternative for repairs. I choose Pep Boys.

Let me start by saying the lady at the front desk was the absolute best. Knowledgeable and…read morepersonable. At the end she had to go on lunch. My manager who closed out the ticket gave me a 10% discount. I was happy...or so I thought. I called and spoke to the nice lady about Tires for my truck. Specifically Michelin Defenders. She had 4! Perfect! As they were inspecting they informed I needed new rotors and breaks on the front. No biggie. Let's knock it out. I also got a front end alignment and had them change out the windshield wipers. Everything was going well. I had the chance to watch them replace the tires and from a distance they looked great. We paid and left but had to get gas and I noticed how dirty the BRAND NEW TIRES LOOKED. All of them. $300+ for each tire and you'd hope they looked new or that the installer "cleaned" them up. I went to the car wash next door. Hoping that's all they need.

Bought an NTO 10A 2 post lift. As with every one else, no manual was sent. Finally figured out that…read morefor a company that supposedly had 45 years of experience, the nonsense about so many different models was just that. The real deal is the 3 days to report missing parts clause in the back of the manual you don't get WITH the lift. I was missing a $3 pigtail that was supposed to be on the power unit that wasn't. I sent the first e-mail thru Amazon. I was connected with JOHN, listed as the Service Manager. After a bunch of dumb answers, none of which had any semblance to, "how about we send you the $3 part" he told me to jump the high amp leads with the 5 amp safety switch leads. (have the e-mails to prove it). After a little rebuke for his obvious attempt to have me void my warranty, he then told me to hire an electrician. He then put me on ignore for the next 4 hours so he could go on his 3 day weekend. After I e-mailed him again and told him to get off his arse and get me the connector, as well as what I was going to do if he didn't (which he didn't get until Tuesday morning) he was all docile and sir this, sir that, told me that he was just a parts guy, and the whole game started again. Again he put me on ignore until the placed closed for the day. I said that that was enough and sent an e-mail to Josh Sherbet, who is the Vice President of the company, laying out what at this time was a 17 part e-mail string. Now they both had my phone number in writing 4 separate times, yet never even attempted to call. By the time Josh was into the mix, I was doubting that I even got what I ordered. The power unit didn't look like what I had, the unit was not compatable with the lift I bought, the lift had no identification items of any kind on it, ( data plate, load capacity, manufacturer markings, or anything that differentiated it from the cheaper NTO 9A that looks identical in all respects to the 10A. I mentioned this to Josh and NEVER got an answer. In my opinion, this type of action is more the norm when you have a problem they do not want to address; stall, obfuscate, demean, and or treat you to a pat on the head with a smirky "run along son, big people are talking". It appears that if your dealing with tire changers and balancers, they are more likely to come back thru the front window and are addressed accordingly, even though they seem to have more problems. With lifts, they know you have already drilled the floor and are less likely to send them back, so if there is a problem, their attitude is much different. If I had an employee who has cost me at least 6 sales just by the word of mouth of one customer who just happened to have a Memorial Day get together with 27 of my closest gear head retired military buddies with money who respect each others opinions, he'd be crying like a girl in the unemployment line. That is, of course unless he is just following the leader in that ZOO. And all this for a lousey $3 pigtail connector. Wonder what a real problem would generate?

We were profoundly disappointed in the level of service we received from this company. We will not…read morebe using them again.

My car battery was running low. Jose helped me out by checking it and even volunteering to change…read moreit for me. He even cleaned out the corrosion and also saw that the person (Firestone mechanic) who previously changed my oil forgot to put the oil cap back on. I was knew Firestone was probably gonna deny any wrong doing so I just bought a new oil cap from O'Reilly. Jose really gave me good customer service and I will most definitely be back to buy my car battery from here.

They help do everything!! They changed the battery in my remote and replaced my windshield wipers.read more

Auto Zone Lake Worth Tx Christopher definitely knows what…read morecustomer service is. I came in and he helped me diagnose Toyota which needed a new battery and went above and beyond the call of I cannot say enough about this young man. I will definitely return to AutoZone because of Christopher. I hope the company appreciates the job that he is doing. Thank you so much Christopher.

Good customer service here. I was assisted quickly. Auto Zone is one of the few places that always…read morehas all 3 of my wiper blades inside the store and for a reasonable price. Three blades for about $10 a piece. (I'm not sure why other stores think I should pay more than that for a Honda Fit.) The store is tucked away in the back of a strip mall (same one as Majestic Liquor). There is tons of parking. This strip mall doesn't get much action. I really like that they look up in stock items for you, give you pricing, and tell you about online offerings.