I came in seeing if I needed a battery replacement and Yoana did all the right things to my best belief. When I came in, I was immediately helped as there was no line. She did a battery diagnostic and I ended up buying a battery. As I was completing my purchase, she multitasked and answered the phone as appropriate. Once I completed my purchase, she notified her coworkers that she'll be right back. Then she saw a customer with one item only and then helped them out! I didn't mind as it makes sense to take care of that customer first as it their purchase was less than a minute. Yoana completed the battery replacement with ease and sent me on my way! Overall, I can't imagine where she went wrong as she delivered great customer service and was able to multi-task! read more

Came in to buy a battery, a young cashier was so rude so condescending and ridiculously rude. I will never go to AutoZone again. This is the worst experience that I have had in many years. Some kid they said his name is Clemente, that probably wasn't his name. It was a young kid with top hair and a crop across his ears. Horrible customer service just horrible. Don't go to the store. Don't go to AutoZone. You have many choices, who needs to be treated so badly in this crazy world. read more

Alondra was extremely helpful and kind. I went in to get my battery checked and she confirmed it was bad. She went out of her way to call another AutoZone due to being short staffed, and they were able to help me replace the battery. That level of effort and customer service really meant a lot. Huge thanks to Alondra for making a stressful situation so much easier. . read more

Javier was super duper helpful! And I appreciate his knowledge and teachings on show to change this air filter in my car. I'll def be coming to this particular autozone from now on. This guy was cool too! Thank you for your help!! read more

AutoZone - Auto Parts & Supplies Near Me - Reseda, California

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Just wanted to leave a special thanks to Iggy for helping me replace my headlights! He was professional from A to Z and I felt really taken care of! Best customer service here! I really recommend this location. Thanks Iggy! read more

Employee Daniel was so kind and helpful and went out of his way to install the new battery for me!

Thank you Alandra for making my visit so pleasant ..really appreciate your help :) I went through a car wash with my wipers on and sure enough lost one before realizing they were on. Thankfully your store is right across the street and I was able to get my wiper and get it installed super fast. read more

Terrible service. Cashier trashed my car saying that she hates BMW. I didn't ask her for her opinion. I got my key battery replaced and she did it wrong. My car would not unlock 10 minutes later. Go somewhere else! read more

Daniel was helpful, patient, knowledgeable and efficient. He made dealing with my car an easy process. Thank you Daniel!

Coming from NoHo for a meeting in Reseda, car battery dies. Good thing I had the portable jump starter to get to a nearest AutoZone and the experience was great! Trinity and Javier were super helpful in getting me the best battery needed for my little VW, installed it and I was able to make it to my meeting. Staff and experience was awesome! Only thing I would recommend to the people who are in charge is to schedule more people for the evening shift because it seems like there's always a huge line for this location; and I think it's because you guys have everything that other places don't -even your other stores- so quick service service would definitely bring your star ratings up. But other than that, thank you Trinity and Javier for your awesome knowledge and customer service!!! Because of you two, I would come back to get any car supplies or service! Keep up the amazing work and hopefully upper management sees this to reward you both! Hopefully you guys remember who I am by writing this review! Well deserve acknowledgment for the employees who are the backbone of this establishment! read more

I wanna thank Christian for helping my nephew with his Jeep Cherokee! Took the time to change my battery with my purchase! Great service. He's the best. Jerald also was nice enough to help me with my transaction. It was a quick and smooth, in and out process. Thank you for taking answering the phone with great customer care! read more

AutoZone - Jerald and Christian doing great work as they should! - Auto Parts & Supplies Near Me - Reseda, California

I was returning a radiator fan for my 2007 Honda Accord and I had the pleasure of getting helped by Gerald S. He was so helpful and knowledgeable on all car parts. He made my experience wonder and I would definitely come back again. read more

Terrible service here people don't acknowledge you're even standing in line. Ridiculous

Horrible customer service . 3 staff members watched me struggle with a heavy box I was carrying in to return and continue to do nothing as I almost dropped it on my foot trying to help myself in the front door management. You could do better with your hiring. read more

Gary and Esteban made things easy, these are the go-to guys for car shopping. They work great together!

dont buy cabin air filter 19.99 from here amazon selling them for 8$ they are scamming people

Gentleman named Chris I believe swapped out my car battery and answered all questions politely. Great customer service!

Adrian is the manager and has been one of the BEST employees I have ever encountered at autozone! I needed windshield wipers and the girl who answered the phone was so helpful. And Adrian helped me place my wipers. Answered all my questions. Went above and beyond. He showed all of the core values this company has. Give this man a raise and promote him. The store was clean and hardly any wait. This is the best autozone ever. Thank you Adrian for making sure I could see during this rainy season and all the advice! read more

The people are so helpful here. I called about a product and they were very helpful and checked stock for me over the phone. Then when I went there two of the sales associates helped me figure out how to put the battery in my key fob. And then manager asked if I needed any help. Definitely coming back to this store! read more

I went in to AutoZone in Reseda CA to purchase a replacement for a burned out headlight on my car. I was assisted by Ricky and he went above and beyond to assist me with what I needed and my questions. I ended up upgrading to LED light and purchased some additional items I needed such as a windshield cover and headlight cleaning kit. Ricky was able to answer my questions, make recommendations and explained all the products I was interested in. I ended up buying all the items because Autozone had them in stock. There was no hard selling. Thank you so much. I highly recommend the inventory and customer service at this place. read more

I had to get a new battery today and was very happy with the service I received. The store manager was helpful with my battery purchase and did not try and rip me off by giving me a more expensive battery for my Nissan Rogue. There was one person ahead of me for the installation and I waited about an hour but the manager came over, apologized for the wait and she even offered me a drink. The installer (Gustavo) was quick and helpful once it was my turn. Thank you for the stellar service! read more

AutoZone - Gustavo busy at work - Auto Parts & Supplies Near Me - Reseda, California

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Very very bad service from the people are working here they are rude and they don't know how to give service to a customer.

I went in to get new headlights and needed assistance with installing them. They were happy to assist with both. I offered to tip the gentleman for his help. (Especially after the terrible service I got at Pep Boys.) He thanked me and politely declined. He simply stated to leave a good review. This will be my go to place. read more

I had a check engine light come on, went in and used their diagnostic tool. It was two issues, one I knew and had a part for, the other something that could potentially have costed me hundreds of dollars. A very nice and knowledgeable employee told me about a product that could possibly solve the issue. I did as instructed and the check engine light turned off and the issue has been resolved. She saved me hundreds. Thank you very much read more

Do not let bad reviews fool you. This location is a new fave. I needed to check my battery and or get it replaced, which I ended up doing and I needed bulbs replaced, which I was not able to do by myself and Gustavo did both in a timely fashion. Two thumbs up! read more

unless you are a man buying car parts, do not expect any diagnostic service whatsoever, especially if you are a female. the employees there have absolutely no interest in diagnostic service & will make you wait forever until you leave in frustration. avoid diagnostic service here!!! read more

Had about 10 people in the line at a time with only 2 workers at the register. There were 3 more employees in the back that would occasionally walk out and just stare at us then walk away. I asked one of the workers at the register to see if she can call someone else out to help and she said we needed to wait about 10 min for someone to help. Myself and 1 other person were waiting for help with our batteries and we had to wait about 25 min for someone to finally come out. read more

mal servicio al cliente , referente en mujeres que no saben nada sobre autos . hoy en día fui por un cambio de batería y una persona nueva. Me dijo que no podian cambiar mi batería que estaban ocupados y literalmente no había ningun customer . Es una desepcion cuando hay personas haci no cumplen con las obligaciones de trabajo . read more

I needed a new battery and they had just what I needed. Victor was very helpful and he even installed the new battery and took out the old one!! Great service thanks again read more

Had a great experience at this AutoZone. I needed a my battery replaced on my VW. Christian N knew what he was doing and got the car sorted and running in no time. Would definitely go here again. read more

AutoZone comes through in a clutch, no pun intended. I needed desperate battery help, came to AutoZone, and was helped out immediately, despite them being busy. Adelso is the man and I wish every AutoZone in America had an Adelso working there. High-five and two thumbs up! read more

Horrible autozone with terrible staff. None of there staff do their job. This location should be shut down it is a zoo inside with merchandise laying on the floor everywhere. Employees do not pick up the phone they just put you on hold and waste your time. Save your time and hassle go to the autozone up the street we're you won't be treated like dirt. I hope, dream, and pray this place gets shut down ! read more

I needed a new battery and Yoana provided fast and friendly service! She helped ring me up to installing the battery in my car.

Yoana I changed the battery two months ago and then it started stuttering, I came to Auto Zone to see what the problem was,yoana helped me so perfectly, rearranged the card that had the previous battery on it, and changed the battery for me with a new one and made sure that it was the problem with the car and nothing else ! Thank you very much yoana you were lovely!! read more

I have a feeling that robots will soon take the place of the employees here. Thank God they have a self check out. I came in here and not one human acknowledged or greeted me. There were about 6 that I counted just lollygagging. I am giving the self checkout my 2 stars. I was able to find what I was looking for but I gotta say for someone who has worked in customer service for over 15 years, I'm surprised Auto Zone doesn't provide stellar service with the bare minimum of a "hello". I purchased what I needed and would prefer all employees be replaced by machines since it's apparently rocket science to be a kind human. Take your business to O'Reilly. read more

Do NOT recommend for women shoppers. I was picking up some coolant for a car my brother is working on as a favor because i was close by. I called ahead of time to check if something was in stock at the Northridge location... they were out, but said there were 16 at this Reseda location, so I drove over. I also called the store in advance to make sure I wasn't driving all the way over here for no reason and I was on hold the entire 12 minute ride it took to get here; with no help. When I arrived, I hung up and looked for the item myself, but didn't find it. Hoping there might be some in the backstock or perhaps I had missed it, I asked the cashier for the item & showed him a photo. He meekly came to me and said that he couldn't find any (OBVIOUSLY - he looked at the empty shelf and turned around,) but offered me an alternative - I needed this specific one for a test, so the answer was no. Meanwhile I'm assuming the person who is the manager is completely ignoring me while counting out registers (to which I observed he was not really busy at all because he had no problem socializing with anyone behind the counter while I waited to ask my question.) Literally 4 people behind the counter and not one was helping me. Even the man near me in line me who was helped BEFORE ME was wondering why they were blatantly ignoring me so long and why they were treating me that way, which only added to my humility. This location sucked. This isn't the first time I've felt like trash at this AutoZone. They have no customer service skills whatsoever. Oreilly's is way friendlier & helpful. I'd rather go out of my way to pay more with people who actually help their patrons. read more

Thanks for the good service and helping me with my car :) they helped me check my battery with a great friendly attitude

Ordered brake parts online at 4:15pm and paid with PayPal. Website stated that I would be notified when ready. Everytime I checked order it was listed as "processing". Tried calling but no answer. Finally drove over at 11:00pm and saw my order on a shelf. Cashier had me sign on card reader. No thank you or apology. read more

Went to 3 different shops to have my headlight bulb replaced and it was either out of stock or the "didn't have time". Decided to suck it up, buy the part, and figure out how to do it myself. I went to auto zone, told them the part I needed, and they grabbed it no problem. They even helped me to install it. Got it all done in under 30 minutes. Hell ya Auto Zone!! read more

AutoZone - Auto Zone replacing my bulb - Auto Parts & Supplies Near Me - Reseda, California

Was haggled on the return of a sensor because I didn't have the box. The part failed after being installed and had to replace it with an oem part. Terrible customer service on the part of the Hispanic woman with the bun, i believe she was the manager. She refused to help us and said to go to another AutoZone which i did and had much better service. read more