We were on family vacation in MB and stopped in here on Saturday of Labor Day weekend with my mother in law's vehicle that started showing signs of battery failure. The store manager (I think his name was Steve or John?, but not positive) tested the battery and confirmed it needed to be replaced. Unfortunately, AutoZone cannot replace the battery in a Ford Escape because it's incredibly difficult and requires disassembly of the air box and a few other parts (hopefully the Ford engineer responsible for this has been fired!!!). He recommended a local shop, but they were closing for the holiday and couldn't help until Tuesday. I didn't want my MIL and her mother to risk a 10 hour drive home and get stranded so Steve graciously provided us with a cart with all the tools needed, some cold water, and facilities to clean up afterwards and allowed us to change it right there. He checked on our progress multiple times and offered any advice we needed. He went above and beyond to make sure we were taken care of and this further confirms why I always go out of the way to use AutoZone when I need parts. read more