This is maybe my second visit here within about a four-year span but however every time I visit the…read moreguys here are a super friendly and on point. However, I do call ahead of time to make sure that the parts are available and the two times that I visited here everything has been available and ready for pick up at the front desk. I actually have a mechanic that I work and he has a reputable reputation with the company as well so everything works out perfectly... availability and deals! The store is a little hard to spot from the road but if you have any GPS system it should guide you spot on! I used my Google Maps without worry. The shop is kind of small however they do have a few shelves of items that you can browse around to see if it's anything else that you need for your vehicle but they mainly specialize in imported cars. And store is pretty much for stocking items and not so much on the main floor. The building does appear larger from outside. No sugar coating here... they're definitely straight and to the point with you. A great group of guys. Parking is alongside the store on the street or there is parking directly behind the building. Be careful heading back on the main street... super busy area of Norfolk. They usually close at 6 during the week and a little earlier on Saturday...call ahead to verify. Oh and if you visit before I do be sure to check in and ask if their check-in offer is valid. Savings await - possibly! Have fun | enjoy life

I want to start by saying that we have been dealing with 518 Auto for years, and it has always been…read moreour go-to place since they first opened. We have typically worked directly with Kyle, the owner, especially because our children drive these vehicles and he truly values safety. This time, however, we worked with Mark. Things started off well. I made it clear that the vehicle was for my son, and initially, Mark seemed attentive. He even asked for a Yelp review while I was signing the paperwork, but I prefer to wait until the entire process is completed before leaving a review. Unfortunately, after the paperwork was signed, the experience went downhill. The vehicle needed servicing because the battery would not start. Mark informed my son that a part had to be ordered and that the car would be ready on Monday or Tuesday. Monday passed, and on Tuesday (1/13/26), Mark texted my son stating the vehicle would be ready at 1:00 PM. When my son and husband arrived on Tuesday, things became frustrating. They were told that the temporary tags Ms. Hall had prepared were misplaced. My husband also noticed that Mark seemed more focused on selling cars to other customers rather than assisting the customer who was standing right in front of him. It felt as though my son and his vehicle were no longer a priority since the paperwork was signed. When the car was finally started, it became clear that there was no gas in the vehicle. Mark continued running the car despite this and stated he was too busy to get gas, yet the car could not be moved off the lot. The car eventually ran out of gas right there. Mark then said he would send someone to get gas. After waiting for some time, someone arrived with a gas can, filled the vehicle, and Mark said everything was fine. However, once my husband got into the car to finally leave, he realized that the windows and radio were not working. Because of this, we were unable to even check the heating and cooling to see how it worked. My husband went back inside to inform Mark, but instead of addressing the issue, Mark told him hold on, made a phone call, spoke briefly to others, stated he was leaving, and walked out leaving my husband standing in the parking lot without any explanation. Before my husband could become more upset, AJ stepped in thankfully. I want to sincerely thank AJ, Alex, Ms. Hall, and Scott for stepping up and helping us through this situation. Their efforts did not go unnoticed. They worked together as a team to help resolve the issue. While we are still waiting for the vehicle to be fully serviced, AJ and Scott went above and beyond by providing us with a loaner car in the meantime. Because of them, our confidence in 518 Auto has not been completely lost, and we truly appreciate their professionalism and support.

Kabe was great to work with! They were good to me and transparent about pricing. I don't have any…read morecomplaints.

I came here frustrated from trying multiple times at AutoZone to get the right filter. Coming here…read morewas my last resort before going to the Granby St autozone (the only other AutoZone that apparently had the other filter that may fit). I work in downtown Norfolk which is the irony of it all. Isaac had a positive attitude, helped me, explained which direction the arrows of the filter needed to go and the filter fit like a glove. I really appreciate him taking the time to help me and save me the drive around VB and Norfolk looking for a filter that fits like it's supposed to.

Adam e Auto is my go to auto parts store. I've been coming here for years. The staff is always…read morefriendly and helpful and they even help provide a bit of education when you ask.

The customer service at this location is outstanding. They are friendly, helpful and kind.read more

Bryan helped me fix my head light with no hesitation! He was super fast and had great customer…read moreservice! Definitely coming here again for any help I need!

Clean, well-stocked auto parts store with plenty of parking. Lot is well lit but entry is tad…read morepainful at heavy traffic times on E Little Creek Rd. They perform free on-site battery checks and also have a loaner OBD II diagnostic tool to scan (and erase) vehicle computer codes. On most occasions, they hold your drivers license as collateral. Recently, they've been going to your vehicle themselves, likely because there have been "episodes?" Most employees are service oriented with a few persnickety outliers. Javier is probably my go-to guy at this location for friendliness and general knowledge. It's always nice when you're working on a project car, AKA my life as a Father, and you're greeted by his familiar face as he says "how's the repair on the QX4 going?" Moreover, he told me that O'Reillys price matches in-stock Amazon items exclusively sold/shipped by Amazon. This is a huge game changer when it comes to frugal bargain car part shopping; plan ahead though because they can't guarantee 2 day shipping. I will say, this may be dependent on who's working as another employee recently refuted this claim.

Very un helpful register work was beyond rude I can guarantee you I rather go anywhere else but…read morethis O'Reillys I have never ever been to an O'Reillys with this level of customer service in my life and I am a previous worker there so I know the standards that they should operate at the treatment was ridiculous I'm a customer who's paying a lot of money for parts I shouldn't be treated like trash I wouldn't go there personally

We had tires installed on truck in Nevada, came to VA Beach to visit family. After 4500 miles it…read morewas past time to rotate the tires. Come to find out the shop in NV did not give me the socket for the lug nuts, after going to several shops and stores in the area NO parts store or tire shop had the socket that was needed. Pulled into the RnR tire shop and they had the socket I needed at NO charge. Buffalow handed me the socket and says have a great day. Wow thanks for helping me out in my time of need ... Miles from home, great people

Buffalo was so friendly and helpful when it came to mounting a tire for me. They were quick and…read morespeedy, getting me in very quick!

We ran into an urgent issue during travel and AAA tow guys recommended this place - I'm glad they…read moredid! Not only did they start working on the car first thing once they opened, they were also affordable, communicative and understanding. They gave us an estimate on when it would be ready and beat their own time!

I called ahead and they got me right in. Extremely professional, very nice people. It is my second…read moretime being there and we will go back again. They fixed my tire perfectly and when it's time for new tires, their prices are very competitive.

I had an excellent experience with Justin last week. He went out of his way to find what I needed,…read moreordered what wasn't in stock, and called to tell me when it was in. The gentleman who helped load my car with very heavy golf cart batteries was also extremely kind and professional. The customer service I received was outstanding.

I had mentally prepared to come in and spend over $100 on some items I needed for my car. I came in…read moreand explain to the representative what I needed and wanted and he was very attentive and detailed on what the items were, their location and even checking the warranty on my car battery. When you buy car batteries from Advance Auto Parts, make a calendar reminder to have it checked periodically so that you can take advantage of the warranty that will replace any defective battery within the stated period. He graciously installed the new battery for me with no charge. I never felt duped or pressured into buying items that I didn't need or understand. I don't claim to be a guru when it comes to car parts and accessories so I do appreciate the honesty and willingness to help. Located in the Southern Shopping Center, the store has its own small parking lot. They do offer a 10% military discount but if you sign up to receive their emails; you'll find various promotions that tout 20% off when you order online for delivery or pick up in the store. An overall positive experience and I'll continue to patronize this business for my car care needs and accessories. They are able to look you up by telephone number if you need your order history. If an item isn't in stock, they'll check their database to see what nearby location has it or have it special ordered. Most people would think they'd just have the little tree air fresheners and items to wash your car but they have an array of products to keep your car looking good, smelling good and running even better.

We needed a new battery and tried advanced auto parts. Evan was so helpful and changed our battery…read moreout in less than ten minutes. We just had a bad experience at auto zone on military hwy and coming here was just a breath of fresh air. Thank you so much Evan for being nice and polite. We will definitely be coming back for any our car needs. :)

top tier service. grabbed a rear windshield wiper from autozone who were supposed to install it in…read morethe first place, came to advanced just by chance and my man Evan O. looked out for ya boi. installed and had me on my way in 5 mins.