I have visited this location before and received great customer service. Today's visit went above…read moreand beyond. I came in knowing that I needed a new battery. The gentleman that helped me was very polite. He informed me that due to weather conditions, they were not installing batteries but would be happy to offer me a discount for the inconvenience and the tools to change the battery. I told him I had never changed a battery but didn't have another option. The location didn't have my battery in stock, so he called a different location and put the last battery they had on hold for me. He assumed my car wouldn't start so he brought out the battery charger. After 10+ minutes of standing in the cold, my car wouldn't start and the attendant offered me a deal on the more expensive battery. I took him up on his offer and we went inside. He grabbed the battery and the cart with the tools and he followed me outside. Fully expecting him to head back inside, he decided to stand outside and walk me through the steps and prepare the proper tools for me. What would have been a lot longer ordeal turned into a 10 minute learning experience. I couldn't be more thankful for this person's kindness and excellent customer service.

The customer service at this location is seriously lacking. I have become accustomed to entering an…read moreAutoZone, being asked what I'm looking for, and an associate assisting me with looking up the best options for my vehicle's make and model. Every time that I arrive at this location, there is at least one employee outside the entrance smoking, and begrudgingly ending their smoke break after I have entered the store. They then go and stand at a computer. That's it. No questions are asked and no assistance is offered. During my last visit, I purchased windshield wipers for my daughter whose blade had been detached from the wiper. After telling the associate what I was looking for, they typed in the make and model and told me what I needed. There were lots of options, so I asked which I should get. He then walked me over to the aisle and we both just stared at all of the available options. I thought that he was trying to decide which to suggest, but after a minute or so of just staring, he asked which I wanted. I laughed. I had no clue. After my purchase, we left. I don't know what the policy is regarding assistance with installation, but in the past, an associate would always ask if I needed help putting them on. It was raining that night, and I would have gladly accepted the help, but none was offered. When I got home, I found out that I could've just purchased a replacement blade rather than the entire windshield wiper assembly. I'm now reading others' reviews regarding how associates installed batteries for them and were very helpful in other ways. I don't know why I haven't been privy to the same level of service.

I highly recommend this Auto Zone if you are looking for a great shopping experience for parts for…read moreyour vehicle. The auto part store and parking lot are extremely clean and organized. I was greeted by both employees while entering the store. While standing in line, Bill informed me about the snow that is coming our way and told me to be safe and have a Happy Holiday. Jacob has outstanding customer service skills, I came in looking for windshield wipers and he told me about the wipers that were on sale and also told me about the benefits of using De-icer. I bought the wipers, he placed them on my vehicle and I bought the De-icer too. I am a very satisfied customer, keep up the great work Jacob and Bill you both are doing a wonderful job. You guys ROCK‼

Daughter and I went in to purchase wiper blades. As her mother, I wanted to make sure she knew…read morewhere to find supplies for her first car. I made some friendly chit chat with staff before asking for product. The young man at counter made joke that store was completely out of entire stock of blades. After we did not laugh at his joke, he located blades for our vehicle and he offered to install for us. Two older men behind counter then started whispering and giggling to each other right in front of us. Thought it was uncomfortable and unprofessional for men to act this way around two women. Not likely to patron this store again.

Colin provided excellent service when I needed to check my battery. It was raining outside and he…read morestill cheerfully assisted me. Really appreciated his help

Came in to get my car battery tested. Jesse tested it, confirmed it needed replaced & was able to…read moreidentify it was from autozone and it was still under warranty. A quick trip to autozone and they were useless, they refused to warranty the battery unless I could produce a receipt from 2 years ago. Came right back here, Jesse cleaned up and replaced my battery within minutes and was extremely kind and helpful. Will only be coming here for future auto needs!

Camron was amazing ! He put in my battery and was very knowledgeable and kind! You guys are lucky…read moreto have him as an employee‼‼

Super helpful and considerate staff that went above and beyond helping me pick out the right…read moreproduct I needed and replacing my car key battery in store.

I'm not usually the naysayer when it comes to reviews. I'm a fierce optimist who tends to lean…read moretoward positive reviews. However, my own recent visit here kind of left me feeling "Meh." I stopped in because my radio had gone out along with my ability to charge my phone. I'd had a handful of people suggest getting my fuses checked as everything else electrical seemed fine. While I can obviously accept there are limits to how much "service" a retail outlet can offer, it seems weird to me that a place that replaces batteries, checks engine lights, replaces windshield wipers and offers more hands-on services makes a point of saying they can't assist with testing a fuse. Instead, this wheelchair using driver had to climb out of my wheelchair, lean over, and try to manipulate the ridiculously fine tester that they'd sold me. Fortunately, someone drove by and offered a bit of assistance as my hands just aren't made for that kind of fine motor skill work. To their credit, I will say they at least looked and could tell which fuse kit/tester I needed. So, hey, that's a plus. I don't know. I'd always heard high praise for AutoZone's helpfulness. Personally, it felt like more of a "can't do" than a "can do." Awful? Nope. The employee was friendly and did at least, I think, sell me the correct kit (hard to tell as the problem was not solved). Again, I'd say this was more of a "meh" experience than a bad one, however, I can easily say I won't be back.

Today I went to the AutoZone at 6055 E 82nd St in…read moreIndianapolis to buy replacement tail lights for my 2019 Chevrolet Equinox. After buying them, I attempted to install them in your parking lot, but was unsuccessful, even after a fairly thorough online search. I then asked a manager named Danny, a young Hispanic woman, if she could help. She was very kind and professional, and spent about 15 or 20 minutes trying to do it, including looking at an instructional video online. She did not find the tool that she needed to get the panel open, but she went far above and beyond the call of duty, and was very friendly the whole time. I greatly appreciated that excellent service, and I will continue to make AutoZone my first choice whenever I need anything auto related.

Driver side wiper came off while driving in the rain. George was able to replace our wiper in the…read morerain and get us moving.

I'm going with the flow! George! Is Amazing! Speaks so many intro languages to make everyone feel…read morewelcome.. we are usually popping by an auto zone bc something most likely isn't going well. George is so helpful and reassuring! He deserves a bonus! This gentleman's a keeper! Thankful there are genuine caring people still out there! Stopped by with our sons to check the battery and AC..