Definitely impressed with this O'Reilly's. Great staff, quick service but not having my bulb but…read moreoverall better service than the staff at Cere, CA location. Quality of service: A +++ Quality of product: A + Price: $-$$

I walked into and Jonathan greeted me and ask if I need help he also noticed I was disabled and he…read moreoffered to get what I need and he did he even got me a bundle that saved me some more money this person need a raise and needs to be promoted to manager i work in customer service for years this is a good worker treat this one right thank you again Jonathan you helped me more then you can imagine you treated me like a nor person then a cancer survivor that I am see you soon boss

Wish we had found you all sooner! We ordered online and the hood we needed came in damaged. Was…read moresuch a hassle to send back and get refund. When we called Quality Auto Body Parts they were so nice, very informative and helpful from the start. The person that helped us today was so nice. Helped us inspect the hood and even load it. He was patient with us and again was so kind. I 100% recommend going through this company. Not to mention they beat all online prices.

I own an auto mechanic shop and Quality has Amazing customer service I will most definitely returnread more

went in to buy new windshield wipers. not only were they helpful in getting me the right ones but…read morethey installed them for me. I can be handy but it was so much easier when they did it. if your not the most knowledgeable with cars and need help this might be a good place to get some help

I went in there to get some breaking fluid, and the young lady that helped me was such a doll she…read morewas so sweet the reason I give it a 4 instead of 5 is because the other lady working with her was so rude to me when I asked if I could use the restroom to just wash my hands. Which is no problem but she said it really rude and with attitude that is was not for public. But the lovely Brandy I believe was her name went out of her way to help me and even gave me some wipes to at least help me. I hope she eventually gets to get a higher position she deserves it!

Tom was so kind and helpful. He guided me to the right product for my car and gave me very helpful…read moreinformation with a smile. I truly appreciate the wonderful customer service. It's not everyday you get to experience it! Thank you Tom and keep up the great work!

What a nice bunch of guys they are!! Paul helped me with my battery & was so nice & helpful. Truly…read moresaved me as I was STUCK. It's hard to find true customer service these days & he was just amazing. I will definitely be coming here for all future automotive needs.

I like the quality of Napa premium and Ultra premium products. This business has fair prices for…read moregood quality parts. The counter help knows parts. On the rare occasion that I changed my mind, they've been good at returns.

I have to say I was very disappointed with the service I received today or lack thereof…read more I walked in, there was one person being waited on at the counter and I was the only other customer in the store. An employee walked behind the counter, looked at me, didn't say a word and started looking at the computer. Another female employee walked up beside him, looked directly at me, she failed to acknowledge me. I continued to stand there for another 5-10 minutes till I was angry enough that I walked out. I was never acknowledged as a customer, I will not go to that store again. I had a simple item to order, yet they could not even take a few minutes to help me. Very, very disappointed.

Yesterday I went to Napa Auto Parts. The gentlemen there told me that none of the wipers would fit…read moremy BMW because the window washer nozzles are on the wiper arm. I called BMW and they wanted $85 a piece. Unreal. I'm not against spending money where it counts, but this is just unreasonable. So I decided to get a second opinion. I dropped by O'Rielly, and - Austin - was extremely helpful, knowledgeable, and friendly. He grabbed a couple pairs and did some trial and error, and boom, done. Saved me over $100 on just wipers. Highly recommend.

The gentleman working there were very knowledgeable and very helpful and patient with questions I…read moremost certainly would recommend this place they can answer all your questions thank you guys for the great customer service

Went in to check my car battery. Nathan assisted me and was professional, responsive, and very…read morehelpful. Much appreciated! Highly recommended!

i had been a customer for about 35 yrs or more. as of now, because of the way the manager, i…read morebelieve his name is gregg, tried to make me look bad infront of all the customers and employees. 1st off he was dead wrong about my issue! and 2nd, he was wrong about the way he spoke to me in the store.. absolute clown. ill be contacting corporate aswell with much more details about this incident.. do yourself a favor and go anywhere else but this store across from bank of the west on mchenry.. save yourself the headache of dealing with this a*****e

Couple of the dudes there super chill n know what they talking about…read more But the other half of employees never even seen or worked on a car before Why why why must we hire ppl that know absolutely nothing about cars .

These guys have been there each time I needed them with selection, price, and expertise.read more

I have to say I'm very disappointed with the customer service at this location. I came down here to…read morepick up a gas container for my lawnmower, thinking it would be a quick transaction. I understand that there are customers ahead of me and I was very patient until five minutes later with nobody recognizing that I'm there in line waiting to pay a $20 container. I understand one sales person was already helping a customer out at the register while the other one was assisting a new customer besides myself. I waited there in line... No recognition... No eye contact or any kind of response response from the employees. I just walked out and won across the street to AutoZone. Maybe they have a better customer service than O'Reillys. I've never really had good customer service at O'Reilly in the past and I don't think I'll be going back there anytime soon or ever. Quality of product: average Quality of service: F Price: $- $$

Could your associates be any more rude? At first I thought I was exaggerating but nope I am not…read more The only person who has ever treated me respectfully and with courtesy has been the lovely woman with pink/red hair. I'm either spoken to rudely or skipped over completely. Usually im looked at and then skipped. I've visited here dressed in my best and with my scrubby work clothes on. I'd say this is not a good way to treat a customer. A military Veteran or female for that matter. When the gentleman at the register was informed he skipped over me twice, he was just oblivious to it. He then cashed me out without a word. No sorry for that let me get you over here.. or I didn't realize there was only one line...even though I've been working here and the rules don't change over night. If it weren't for the simple fact that I absolutely needed my oil today, I would've rather went elsewhere. 5 stars to the one employee who is actually friendly.

Austin was fantastic and they were very friendly! He went above and beyond for us! Couldn't be…read morehappier and highly recommend!

I'd like to balance the scales on this place. Been here multiple times in person. it helps to know…read morewhat you need ahead of time. Best thing to do is price out the part you need from a new retailer. Next ask your self do I have the time and energy to deal with the frustration of dealing with the aftermath if this USED part doesn't work out or I feel shafted afterwards? If you answered yes to the previous then keep reading... this place has no clue in accuracy the cars that come and go on a daily basis off the top of their head.. they are as accurate as your favorite weather man from Chanel 2 telling you the weather for valentine's day of next year. Now the place is a wrecking yard expect stuff to be broken or faulty or you may get lucky and get out of the bind you are in with the part you aquire here. If you are lucky enough to strike the opportunity in developing an acquaintance with the eccentric, rough around the edges, knowledgeable yet hit and miss owner Sam you may get a different out look on your next parts hunting adventures. That has been my case thus far. Now the guys in the yard them too aren't the most polish of the bunch but they are performing an honest man's work. Their fragrance of choice is diferential fluid from a 91 ford F150 they don't wear their Sundays best to work, nor do they they bring their holier-than-thou attitude to work Its a wrecking yard!!! If you are faint at heart don't go in person invent the next app [Uber wrecking yard parts] you may become a millionaire and won't have to seek used part from a wrecking yard. For all we know we may be able to telaport from place to place soon enough to not need wrecking yards any more. So next time you visit this or any other wrecking yard take into account the service they provide and bring your best attitude forward even when you have made the wrong choice to seek the part from a wrecking yard. Because last time I talked to wrecking yard owners they don't do cold calls or home visits to get your possible business or frustration when we become the pain in the rear seal customer. Hope this has helped someone.