Wish we had found you all sooner! We ordered online and the hood we needed came in damaged. Was…read moresuch a hassle to send back and get refund. When we called Quality Auto Body Parts they were so nice, very informative and helpful from the start. The person that helped us today was so nice. Helped us inspect the hood and even load it. He was patient with us and again was so kind. I 100% recommend going through this company. Not to mention they beat all online prices.

I own an auto mechanic shop and Quality has Amazing customer service I will most definitely returnread more

went in to buy new windshield wipers. not only were they helpful in getting me the right ones but…read morethey installed them for me. I can be handy but it was so much easier when they did it. if your not the most knowledgeable with cars and need help this might be a good place to get some help

I went in there to get some breaking fluid, and the young lady that helped me was such a doll she…read morewas so sweet the reason I give it a 4 instead of 5 is because the other lady working with her was so rude to me when I asked if I could use the restroom to just wash my hands. Which is no problem but she said it really rude and with attitude that is was not for public. But the lovely Brandy I believe was her name went out of her way to help me and even gave me some wipes to at least help me. I hope she eventually gets to get a higher position she deserves it!

Tom was so kind and helpful. He guided me to the right product for my car and gave me very helpful…read moreinformation with a smile. I truly appreciate the wonderful customer service. It's not everyday you get to experience it! Thank you Tom and keep up the great work!

Tom and his assistant, I think it is Marcelanio, give very good and honest customer Service…read more.. that is why I always go there for my auto parts.

I like the quality of Napa premium and Ultra premium products. This business has fair prices for…read moregood quality parts. The counter help knows parts. On the rare occasion that I changed my mind, they've been good at returns.

I have to say I was very disappointed with the service I received today or lack thereof…read more I walked in, there was one person being waited on at the counter and I was the only other customer in the store. An employee walked behind the counter, looked at me, didn't say a word and started looking at the computer. Another female employee walked up beside him, looked directly at me, she failed to acknowledge me. I continued to stand there for another 5-10 minutes till I was angry enough that I walked out. I was never acknowledged as a customer, I will not go to that store again. I had a simple item to order, yet they could not even take a few minutes to help me. Very, very disappointed.

Yesterday I went to Napa Auto Parts. The gentlemen there told me that none of the wipers would fit…read moremy BMW because the window washer nozzles are on the wiper arm. I called BMW and they wanted $85 a piece. Unreal. I'm not against spending money where it counts, but this is just unreasonable. So I decided to get a second opinion. I dropped by O'Rielly, and - Austin - was extremely helpful, knowledgeable, and friendly. He grabbed a couple pairs and did some trial and error, and boom, done. Saved me over $100 on just wipers. Highly recommend.

The gentleman working there were very knowledgeable and very helpful and patient with questions I…read moremost certainly would recommend this place they can answer all your questions thank you guys for the great customer service

Went in to check my car battery. Nathan assisted me and was professional, responsive, and very…read morehelpful. Much appreciated! Highly recommended!

i had been a customer for about 35 yrs or more. as of now, because of the way the manager, i…read morebelieve his name is gregg, tried to make me look bad infront of all the customers and employees. 1st off he was dead wrong about my issue! and 2nd, he was wrong about the way he spoke to me in the store.. absolute clown. ill be contacting corporate aswell with much more details about this incident.. do yourself a favor and go anywhere else but this store across from bank of the west on mchenry.. save yourself the headache of dealing with this a*****e

One are the employees was so helpful way more helpful than autozone was…read more I was able to ask a question and instead of saying I don't know they legit took the time to look it up to help me with my question! I thank you so much for the help!!! 10/10 better than autozone!!!!

These guys have been there each time I needed them with selection, price, and expertise.read more

I have to say I'm very disappointed with the customer service at this location. I came down here to…read morepick up a gas container for my lawnmower, thinking it would be a quick transaction. I understand that there are customers ahead of me and I was very patient until five minutes later with nobody recognizing that I'm there in line waiting to pay a $20 container. I understand one sales person was already helping a customer out at the register while the other one was assisting a new customer besides myself. I waited there in line... No recognition... No eye contact or any kind of response response from the employees. I just walked out and won across the street to AutoZone. Maybe they have a better customer service than O'Reillys. I've never really had good customer service at O'Reilly in the past and I don't think I'll be going back there anytime soon or ever. Quality of product: average Quality of service: F Price: $- $$

Unprofessional was being helped at the counter rang up my coolant asked for a price on a def…read moreinjector called the person behind me up stoped helping me, helped the next guy waited 15min for them to finished then he looked at me. People need to start order from rock auto save your self some money and headach of unprofessional sales associates