So thankful for Dre and all his help finding and changing my car jeybattery in and out in less…read morethan 10 minutes. Store was neat and clean and in a good location.

They had exactly what I needed. And Kevon was extremely helpful with installing my new car batteryread more

Thank you to Robert! My family was on their way out of town for Thanksgiving, and my front…read moreheadlight was out. The staff came and saw what the make and model was and helped install it. I was on the road in 15 minutes. Thank you so much. Good Bles you!

They are very customer friendly, would recommend them to all do it yourselfers and auto repair…read moreshops in the area

Went to get my battery checked and when I tell you they have excellent customer service…read moreSo I had a bad battery reason for the always jumping the car whenever I need to go somewhere....had the battery less than 2 yrs... The guy (didn't catch his name) was very nice and told me yeah bad battery....told me let's see if the battery is here in stock...but once he looked at the battery and the way it was positioned he didn't want to break anything trying to get it out to change So here comes Superstar Eddie....was able to get to the battery but one of the connectors had a lot of corrosion on it and he didn't want to break the connector So I had to go to a mechanic which was the third place I found that actually switched it out for me and only charged me $50 without breaking the connector All and all Eddie from autozone was very good and welcoming and explained what was going on and why he didn't want to try....and that what I like explanation so I can understand better

Came in for an auxiliary battery for my 2022 Chrysler Pacifica…read more This battery was knew to me and had no idea what I was actually looking for. Manuel was a huge help and went the extra mile to make sure I had what I needed. Definitely recommend this location and ask for Manuel

I stopped in for an Oil change the other day in my F250. While inside at the desk, I asked if they…read morecould balance and rotate the tires too. They indicated they had time and off to work they went and I went to their very nice waiting room. The young man that waited on me, was super friendly and very helpful. At one point I walked out of waiting room and there was a lady there and she asked if I needed any help and had been waited on. After I told her my truck was already in the back, she asked if I needed anything or If something was wrong. Very tentative and customer service oriented there. They got done with my truck. I paid and while at the register, I asked if my locks had been put back in glove compartment. They said they would check and before they could a young man came from back and said I forgot these and handed to me. I noticed a wet spot under my truck and mentioned it to the young man checking me out and he came outside and crawled under my truck looked and confirmed it was water and not from my truck. While there I asked how the balance on the tires went he went and check with the crew and said it went well. He was such a big help and friendly from the moment I walked into the business. My first experience here is outstanding, i will be returning for my next oil change. One last item, the waiting room is the best. Comfortable chairs and a coffee bar. Outstanding. All they need is recliner and you could have a nap while you waited. lol

Highly recommend Fulshear Tire & Automotive! Customer service is excellent. Tara, Sal and everyone…read morewe have interacted with are customer focused and they deliver on time.

I used O'Reilly almost exclusively because they usually always have the best price for he parts I…read moream looking for and they have them n stock. This one opened almost around the corner from my house so... I have been a few times. They always acknowledge you when you walk in but its new so we will see. I have a rewards account with them so it requires that you give them your phone number to add your purchase points. Make sure you do so as sometimes they don't ask. They are so convenient I will used them unless something changes.

I would like to share my recent experience with customer service at your location, specifically…read moreregarding an interaction with Mike. When I requested his assistance in locating my cigarette lighter fuse, I felt that he was unwilling to help. Instead of providing guidance, he suggested that I find the fuse myself and return with its specifications. This left me feeling quite frustrated, as I expected a more proactive approach from someone who is knowledgeable in this area. I believe effective customer service is crucial, especially when representatives have the expertise to assist customers directly. Unfortunately, I had to go home and tackle the issue myself, which was not ideal. I returned shortly after to address the fuse issue and share my thoughts on the experience, but I learned that Mike had already left for the day. I did communicate my concerns to the other representatives, as I believe a positive attitude and willingness to help can significantly enhance the customer experience. Thank you for taking the time to read my feedback. I hope it can lead to improvements in your service approach.

Welp, I hate this happened to me. On Friday, I brought my…read morecar in for repairs after confirming with Freddy that it would be ok. I left work early, took an Uber to the mall to kill 5 hrs for the repair. They never called me to say there was a problem. I returned before closing thinking the repair was done. They did nothing. I am appalled by this as I have been going to them for years. Chandler, and Steven were absolutely horrible. Freddy left so that he did not have to explain what happened. I don't know who the Karen was just staring at me while I was trying to process that no one called me knowing that I was waiting. SMH. Legal actions are next.

needed a new battery that had to be special ordered and while changing the battery all of my…read moresensors had to be reset. work was done in a timely manner, and all of my fluids were top off at no additional cost

I needed two O2 sensors for my Expedition. The store was out of stock. Daniel went the extra mile…read moreand made sure that he picked a parts supplier that would have the parts at the store the next day. Daniel then called to let me know that the parts were in (the next day). Great customer service! Thank you

Manager James is horrible. Bought a battery at this store and had my receipt and he refused to…read moreexchange the battery while it was still under warranty!!! He gave some lame excuse... blah blah blah!!! Ended up going to another store where the girl had no problem using info printed on the receipt to provide a replacement. I would advise using any store but this one!!!

Very disappointed with my experience at Discount Tire. I was specifically told that they operate on…read morea first-come, first-served basis. The manager even told me, "We can see who gets here first." I was also told that around 7:30 AM, employees would come outside and ask the customers who arrived first so they could be helped in the correct order. That did not happen. I arrived at 6:40 AM and waited because I was told that if I was the first customer there, I would be the first one helped. No one came outside at 7:30 like I was told. They finally came out around 8:00 AM, and by that point several other customers had arrived. Instead of honoring the first-come, first-served system they explained to me, they took multiple people who arrived after me before they took me. What makes this even more frustrating is that I arrived that early specifically because of what their employees told me. I held up my end by getting there early and waiting, but they did not honor what they told me. I also was told that my car would be done by a specific time and again they lied about that as well. Lies all around this Discount Tire. I also was not given a receipt. I would not recommend coming to this location unless you're prepared to be told one thing and have them do something completely different. If you tell customers it is first come, first served, then you need to actually honor that. Go across the street to Firestone.

Don't recommend this location!! (Haven't experience this at other locations so not an overall…read moreopinion of Discount). Made an appointment and wasn't pulled in the bay for over 40 minutes. Got here early even... Watched multiple cars pull in the bay after being told twice I was next. After going to the desk multiple times, one of the employees told me they book 6 appointments for every 15 minutes. Ridiculous since they know they can't finish 6 cars in a fifteen minute period.