Hands-down the best shop I have ever been to. I went in thinking I had a major issue that was going…read moreto cost a lot of money and they found it wasn't as bad as I thought. They are fair and honest. They worked with my hectic schedule and did work in one day most shops would have taken several to do. The biggest plus to me was Kevin. After he finished the work and I picked up my truck he said he would call me in a few days to make sure everything was still good and today he called! It's not often you find a mechanic shop that is fair, honest, affordable and dependable.

So glad these guys were readily available. They even came and picked me up when my vehicle was…read moreready. Very friendly, great and quick service! Thank you Kevin for a great experience.

Antonio is the man! Super extensive PPI, took his time, ran me through everything he saw, and did…read moregood work. Money well spent. Good people all around

They are a little slow and take a long time to get things done. But they are HONEST and do quality…read morework! Would use again!

My son recently moved to Waco, and I have been looking for alocal automotive service shop for him…read more Super nice folks. They repaired his blend door actuator and replaced a pinion seal. Couldn't be happier. They were very professional. They even send pictures with the diagnosis. Very reasonable prices. I highly recommend.

Very dedicated and helpful business. I ended up not getting a repair for them, and they didn't even…read morecharge me!

Our Ford Escape had a plastic liner come loose on our drive from Corpus Christi to Oklahoma. I…read morecalled Sykora and these fabulous service workers had the car up and fixed immediately! I truly wish we lived closer to this dealership! They would get all of our automotive business!!

Five stars for the sales department, today the young man behind the computer in the service…read moredepartment not so much....brought our F150 in for "The Works" since we had purchased a service package. My husband and I totally understand that it takes a while for all the services to be completed and we're okay with that but after the young man that had done the work on our pickup brought in the paperwork and my husband's keys to said young man behind the computer at the counter the said young man turned his back, before calling us up to the counter, for approximately 5 minutes vaping to get his nicotine fix. He finally called our name and the transaction was completed. We didn't appreciate having to wait for his nicotine fix to be done. End of rant.

Hogg Automotive has the GREATEST tow service in Waco if not the all of Texas and my guy Kevin was…read moreextremely quick with the tow and had amazing prices 10/10 will try again

This place replaced a radiator for me two months ago. The radiator leaks and had to be replaced…read more I called Hogg simply asking them to tell me where they purchased the radiator so i could try to get the Manufacturer's warranty. Kevin took a guess, but now refuses my calls and texts. Way to stand behind your work. Next time i pass through i will drop by to say hello.

Overall impression: Buying our 2026 Subaru Ascent at Douglas Subaru in Waco, TX, was the best…read morecar-buying experience I've had in over seventy vehicle purchases. If you want an honest, no-pressure dealership that treats you like a person and not a sale, this is the place. Last weekend, Deborah and I set out to find an SUV that fit our needs. From the moment we arrived, our sales representative, Beth Kwasnica, made the entire process effortless. She listened closely and guided us toward the right Ascent, never pushing us to rush or commit. That patience mattered. We even had the space to step back, reflect, and pray about the decision, and Beth respected every minute of it. What made it exceptional * Beth Kwasnica's genuine care. After decades of dealership visits, it's rare to meet someone who truly puts your interests first. Beth is, without question, the finest salesperson I have ever worked with. * A true no-pressure environment. There were no hard sells and no rush. Just clear guidance and real attention to what we wanted. * Mike Lusby's straightforward honesty. The manager, Mike Lusby, handled the management and finance side with the same integrity. No high-pressure tactics, no gimmicks, just clear and honest answers. * Promises kept. What stood out most was the absence of empty promises. Beth and Mike simply exceeded our expectations at every step. The trade-offs Honestly, we walked away without a single complaint. My only regret is that we didn't find Douglas Subaru sooner, after so many less pleasant experiences elsewhere over the years. Recommendation * Buy here if you want honest guidance, patience, and a team that respects your time and your decision. * Skip if you need high-pressure sales tactics, because you won't find them here. Deborah and I are truly grateful to Beth and Mike. We recommend Douglas Subaru without hesitation and will happily send friends and family their way.

I won't buy a car here because the staff is so weird! They would not give me a trade in value for…read moremy car, then they kept trying to keep my old Subaru and make me drive a new Subaru around town while I run errands and I kept trying to explain how that doesn't work for me because I have to pick up my child at school and I would need his carseat, they acted like I was lying by questioning that and pressuring me to take the car. Anyway, I finally got my keys back and left. The desperate energy plus their sales tactics were strange and made me so uncomfortable. I won't be coming back.

Great friendly service. Loved that I could schedule the time and date for my oil change and with…read morethat let them know to do an overall check and tire rotation. Super easy to book. Efficient service and great value it cost 91 and change for my oil change

Previously I had a great experience Big brand tire service for helping replace my brakes and…read moregetting a new ABS pump installed. They absolutely care about their customers. However, I recently had a new AC condenser and compressor installed, over $2k for parts and labor. Two weeks later the AC started to fail again. I unfortantely moved during this time to a different state and was not able to take it back to the same shop, which I understand is a limitation on my part. Once I took it to a new shop they informed me that there was another leak in the condenser, potentially from improper installation the first time. Pretty frustrating to spend that much just to have the repair fail again and now paying another $900 for a new condenser. Wish there was more accountability with the first installation

My wife and I have both taken our vehicles here since Ron bought and opened this business over 15…read moreyears ago. We have never experienced anything but the highest level of courtesy, honesty and knowledgeable repair. Period. That's why we still bring our cars to Woodway Automotive, even though we now live an hour and half away. There have been many times that Ron has discouraged me from getting unnecessary repairs, even when he could profit from doing those repairs. I *highly* recommend Woodway Automotive.

This morning, out of nowhere, my car had a horrible clunking in the engine compartment. Sounded…read moreunsafe to drive. Woodway Automotive was close so I called and was able to get in immediately. When I arrived, the mechanic looked at the car and identified the problem within 10 minutes. Fixed it right then and there at a very reasonable price. I was out the door in 25 minutes. A less reputable place could have told me my engine was going to fall out and I would have believed them (it sounded that bad) and I would have had it fixed. I'm very grateful for the honest and speedy service I received. I will definitely go back! *Note: they prefer if you make an appointment