Napa is my gem locally to find auto part needs. The price is comparable to other places, at times…read moreslightly better. They've a huge selection and I don't think I have ever not found what I needed. With that, it's the staff that makes the experience. They are beyond knowledgeable and do their best to help you find what you need, figure out what you need or offer helpful and solid suggestions.

My son and I had a wonderful experience last week... Matt,…read moreour client advisor, I highly recommend.. there is a reason... He treated both of us with respect, valued our time, and ultimately got The job done... I went in to see the new lineup of vehicles for Dodge... Suresky has a terrific selection of Chargers and Challengers... that makes shopping easy opposed to have one or two choices... I saw the car of my dreams and worked out the best deal... Matt was great during this process... Then, Richard Brown put the icing on the cake... He got the payments and the best car on the lot to come home with me... My trade met and exceeded my expectations... Overall, The dealership proved once again how much they valued my business... I highly recommend them for the best selection anywhere but more importantly, as a customer, I did my homework, and they met me extremely fairly.. Finance was great too... Carlos I believe truly offered me the best warranty for my needs... A++ experience! And the product far exceeded my expectations!!!

I thought I wrote a review about here years ago, but I don't see it…read more This is a dishonest company. They are much better service side than sales, but the trouble is that it's one company. I would give the sales team a rating below 0 if I could. It's nothing but lies and manipulative sales practices on that end. They are disgusting. I'd give service a three if they weren't a part of the same company as the sales team. I settled on rating Suresky a two. I have had issues with service, but this team isn't remotely as horrendous as Midas, for example. I've never wondered if they were making up issues or maybe even causing them. This dealership's work has never made me feel unsafe to drive. The car has yet to make new noises or feel out of wack before I can even pull out of the parking lot. I don't return within days with a list of new problems. The mechanics themselves seem to know their jobs. But it is a struggle to get even a recall attended to. The comments about them claiming not to have the parts each visit are accurate. If you try to be proactive and call to make sure the part is in before showing up for the appointment, it's as if they get offended. You end up transferred from department to department. Get tired of phone tag and just show up and you'll see they don't have the part again. This is just one example of bad communication. They just don't communicate well as a company. I've noticed that sometimes the mechanics are confused about why the car is there because the issue wasn't communicated to them, and they couldn't find anything upon inspection. They'll get the work done once they call to speak to you, but it might not be that day. Things like that makes life difficult for a one car family with a peculiar schedule. The frustrating part is that simple communication would nix the issue. Actual work is usually fine. Good luck when it isn't, but that's typical for the industry. The rare problem doesn't seem intentional, so I'm okay with here until I can find a shop with equal skill but better communication. I will say Suresky is surprisingly accommodating for emergencies. They are probably the best in the area that I've found in regards to that.

Most other yards the people there have nasty atittudes and they make you pull your own parts. At C…read more& H all the sale people are very helpful. Especially this one guy I don't know if there is more than one Chris but i think his nationality is Indian. I talked to him yesterday about a headlight , and he assured me it will be ready today. When i walked in today it was there and it was very clean it didn't even look like a used part. I will be coming here again if i need a used part.

"You are important to us and we appreciate your business". NOT TRUE! If it was, I wouldn't have…read morehad to wait 4-1/2 hrs today for them to pull a part that takes 10 minutes. They said call when you're on the way. We did......at 9:30 am. At 2:30pm, they sold us the part. There wasn't a single other customer in their showroom when we arrived at 10 am. I understand there are phone orders and they're shipping parts out all day, but when a customer is standing in front of you, you can't prioritize and serve that customer within a reasonable period of time? HORRIBLE CUSTOMER SERVICE!

We had a slow leak in a camper tire. Dave fixed it right away and helped us with an old spare tire,…read moretoo. Nice man with quick helper. In and out in less than an hour. Highly recommend.

Had a nail and a slow leak in my tire and they fixed it in 5 minute and I was on my way. Highly…read morerecommended. Very professional

Terrible customer service. My Ford had an update which seized the car. They came and towed it and…read morehave had it for a week. Lied to me about providing a loaner car, left me without a car the week before Christmas. Now it's the day after and they still haven't touched my car and I'm without a way to get around. Horrible service, obviously no Christmas holiday spirit. Highly don't recommend purchasing from them. They promise everything until it's time to actually support.

They love to sell you the car but provide no service or care about you after you take the car.read more

Hands down the best shop in Goshen. Mike is flexible, reasonable and beyond knowledgeable from all…read morethe newer vehicles to the classics.

Great brake job. Honest and they were quick and accommodating. I definitely recommend them.read more

My first experience with Firestone was great. And so I gave it a 4 star review. My next…read moreexperience and my wife's experience went down hill from there. Now I am forced to give them a 1 star review. First, with my experience. I took my Hyundai Accent to Firestone to flush my engine with coolant on 6/10/25. Firestone performed the service and I left satisfied. Then I took my Hyundai back on 7/24/25 because I my AC was blowing hot. Charlie told me I needed a new AC compressor, which would cost $1,744 plus the cost of $300 for Feon. I didn't order the new AC compressor. Instead, I took the Accent to the Hyundai Dealer on 8/4/2025. They stated I only needed a pressure valve screw that had came loose on the bottom. They replaced it and just charged me $758 for the Feon plus labor. When the Hyundai dealer checked the coolant, they stated that it was clear and had only water. They wanted to do a new engine flush and fill it with coolant. I said no. I already paid for coolant with Firestone. I took the car back to Charlie and he stated the dealer is lying, that Firestone put coolant in the car. He refused to even look at the car to see what I was talking about. Second, my wife took her Mercedes Benz to Firestone on 8/9/25 to replace her front & rear brakes and rotors, and install a front ABS sensor. Firestone did the work but Charlie said she had to order the sensor, which she paid for in advance. She paid a total of $1,429 for the work. As she was driving the Benz, she heard noises coming from the rear tires. She took the Benz back to Firestone on 8/28/25. Charlie told her she had to pay to have new rotors installed because the mechanic only installed break pads. Charlie wanted to charge her an additional $1,000 for the new rotors. Instead, she took the Benz to the Mercedes Benz dealer. The Benz dealer told her that old rotors were never replaced on the Benz and that Firestone used sub par brake pads. She had to have new rotors installed and the break pads that Firestone installed replaced also. My wife paid TWICE for the same work. The Benz dealer gave my wife the break pads that Firestone installed. We went back to Charlie at Firestone on 9/2/25 to get a refund for the work that Firestone did not do. Charlie gave her a credit of $419.53 for the ABS sensor that was never installed. He refused to take back the brake pads that Firestone installed. He claimed that my wife never requested rotors and when he asked to installed them, that she declined. He stated he had a video of her declining the rotors. I asked to see the video but he refused to show it to us. Then he claimed that the mechanic who worked on the car, heard my wife decline the rotors. Charlie claimed the charges are for labor only and not for the rotors. We disagreed because the invoice clearly showed that she was charged for the rotors. We called the Firestone Corporate office on 9/3/25 and spoke to customer rep Larry. Larry took our complaint and gave us a file number. He stated that he would submit the complaint, an area manager would review it, and we would get a decision by email within two business days. As of this date, 9/26/25, we have not received any communication from Firestone Corporate office regarding our complaint. We then filed a complaint with VISA and requested a refund of the $1,009 that my wife was charged for the rotors that were not installed and work that was done improperly. We are highly unsatisfied with the work that was performed on our vehicles and do not recommend Firestone for any of your auto service needs.

Nasty service agent named Edwin - abrupt and dismissive. Didn't take the time to tell me why he…read morefailed my inspection (my car is only 5 years old and 70,000 miles). Told me to go somewhere else. This is after I spent $400 on maintenance, alignment and new tires. Absolutely the most rude man ever. I won't return now that they have this new management. I always went to Charlie before who was honest and kind. Wow. They hired the wrong people now.

Staff here is really cool. I wish gas prices were better, but for the most part they are on par…read morewith competitors in the vicinity. Quickcheck is getting most of the business, because they are bigger and have more options.

Sucks, have same guy taking money for gas making your subway sandwich. Worst subway I ever seen…read moresorry. And middle eastern staff leave it at that is rude , have girlfriend complaining how disgusting and disrespectful they are. Had words with young one while back , now we don't even get gas from there. Or if so use credit card .