I thought I wrote a review about here years ago, but I don't see it…read more This is a dishonest company. They are much better service side than sales, but the trouble is that it's one company. I would give the sales team a rating below 0 if I could. It's nothing but lies and manipulative sales practices on that end. They are disgusting. I'd give service a three if they weren't a part of the same company as the sales team. I settled on rating Suresky a two. I have had issues with service, but this team isn't remotely as horrendous as Midas, for example. I've never wondered if they were making up issues or maybe even causing them. This dealership's work has never made me feel unsafe to drive. The car has yet to make new noises or feel out of wack before I can even pull out of the parking lot. I don't return within days with a list of new problems. The mechanics themselves seem to know their jobs. But it is a struggle to get even a recall attended to. The comments about them claiming not to have the parts each visit are accurate. If you try to be proactive and call to make sure the part is in before showing up for the appointment, it's as if they get offended. You end up transferred from department to department. Get tired of phone tag and just show up and you'll see they don't have the part again. This is just one example of bad communication. They just don't communicate well as a company. I've noticed that sometimes the mechanics are confused about why the car is there because the issue wasn't communicated to them, and they couldn't find anything upon inspection. They'll get the work done once they call to speak to you, but it might not be that day. Things like that makes life difficult for a one car family with a peculiar schedule. The frustrating part is that simple communication would nix the issue. Actual work is usually fine. Good luck when it isn't, but that's typical for the industry. The rare problem doesn't seem intentional, so I'm okay with here until I can find a shop with equal skill but better communication. I will say Suresky is surprisingly accommodating for emergencies. They are probably the best in the area that I've found in regards to that.

Third time scheduling a recall appointment because every other time I showed up the day of to be…read moretold they did not have the part. No one could call me the day prior so I didn't drive in for an appointment I don't have? 8:45 appointment. Jeep dropped off at 7:30am. I call at 12 and my Jeep was next and would be done soon. At 2:45 I called to check as I needed my vehicle, I was told someone would call me back. At 330 no one called me back. Finally at 4 my Jeep was ready. The person who drove me to pick it up laughed and told me it had been sitting out front since they came back from their lunch at 1.

Most other yards the people there have nasty atittudes and they make you pull your own parts. At C…read more& H all the sale people are very helpful. Especially this one guy I don't know if there is more than one Chris but i think his nationality is Indian. I talked to him yesterday about a headlight , and he assured me it will be ready today. When i walked in today it was there and it was very clean it didn't even look like a used part. I will be coming here again if i need a used part.

"You are important to us and we appreciate your business". NOT TRUE! If it was, I wouldn't have…read morehad to wait 4-1/2 hrs today for them to pull a part that takes 10 minutes. They said call when you're on the way. We did......at 9:30 am. At 2:30pm, they sold us the part. There wasn't a single other customer in their showroom when we arrived at 10 am. I understand there are phone orders and they're shipping parts out all day, but when a customer is standing in front of you, you can't prioritize and serve that customer within a reasonable period of time? HORRIBLE CUSTOMER SERVICE!

Just as the sun was setting on I80, our camper tire exploded. With barely any shoulder and massive…read moresemis blowing by us like bolt/ of jagged lightening, my superhero husband got down on the ground, banged some metal rods back into place and changed the tire while his wife prayed and his three kids slept. The next morning, the chipper superhero (we will call him Trailblazer) optimistically announced to the family that he had found some fellow superheroes of the tire world at Tire Discount Center. He headed out while the fam cuddled in for some Scooby Do cartoons, and was back within 30 min. The team dropped everything they were doing, lifted the camper while attached to the car, and had those tires replaced in a matter of minutes (Trailblazer approximates 12 minutes). What a great team! It was like a NASCAR pit crew in there! Trailblazer met his match, and thankfully they were fighting for the same team. Bring your torn up tires to Tire Discount Center!

We had a slow leak in a camper tire. Dave fixed it right away and helped us with an old spare tire,…read moretoo. Nice man with quick helper. In and out in less than an hour. Highly recommend.

Posted a few years ago about my purchase here, and once again I have made another purchase…read more I got a 2018 Ford Escape for an unbeatable price, with the best deals I could have ever imagined. I do not honestly believe I could get a better deal anywhere else as easy as I did here. I would definitely recommend them again and again and again.

Really bad service in every level. I called to book appointment for a service for my new vehicle it…read morewas difficult to get a life person Then date for appointment was around 8 after then when we got it in I called a day latter they said another week to ""look"" at it (and terrible attitude) and then they did WRONG diagnostic even after paying almost $300 for it and refused to send diagnostic report then lied and non stop attitude. And then they called me to remove the negative feedback

Mike and his team are magical, I presented them a very difficult task of making the wrong part fit…read moreand become the right part. Unfortunately when dealing with a 40 year old vehicle, many parts are discontinued - so you have to get the best supplemental version. Mike seamlessly did the impossible. His team not only made it work but before chalking up a win - continued to check to ensure that the work was solid. And it was - it ALWAYS is.

Mike's Auto Care is one of kind all I can say is they know what they doing and the work is done…read moreright such a great place for cars.

You have to be kidding me - My local TIRERACK installer, Firestone was a joke. I went in a few days…read moreprior with knowledge of pricing from Ken at Tire rack (awesome Rep).. my guess was $1.10 off from the quote.. So I show up after making a 5:15 appt.. (this shit took almost 1 1/2 hours to install 4 tires and it was not busy) I was greeted by a staff member with dirty hands, WHERE GLOVES! or wash'em (Strike 1) then after the keyboard wiz started slapping pricing into the system like he was santa's elf on the 11th hout, not even concerned about what I wanted or needed, I explained this was a TireRack delivery and install. I then get this BS price of $91.. okay seems close, but something's not right, problem is the keyboard wiz just padded the order with a bunch of unnecessary costs, I had rubber valve stems added, the fact is if this guy took 10 seconds to ask what I needed we would have been much better off - guess what , I have TPMS.., no TPMS service on the ticket.. of course the Mgr. wasn't there.. So after wondering why things didn't jive I asked him what's up and the response, which was "Oh we don't do TPMS as a normal service" like it was his first rodeo from TireRack, what a goof ball.. He then removes the rubber vales stems... after a new receipt is printed I sit down, they pull the car in and I can't locate my receipt.. I ask the guy for a copy so I can call Tire rack and explain the current pricing they have is way off.. he's response is "Well what's wrong?" (this is strike 2).. I said the install is $15.30 per tire should be $11.40 and the TPMS is not even on the work ticket you had (which was actually in the trash). I then get "oh I had you down for a "Regular" install .. is this guy kidding.. then we make it to the labor/tire install - (Nothing more I hate is people getting in My cay that have Dirty hands and pants).. as a courtesy I washed my car prior to bring it in so they would be working on a clean vehicle. after 50 min into this I see the guy who's installing my tires go and check a white dodge ram's oil -( I'm like oh shit pants - FOCUS BRO) - that grease/dirt is gonna end up in my car, and why is he doing this in-between putting my tires on - that's how someone forgets to tighten lug nuts.. then another 10 min in the same guy is pulling another vehicle into the garage.. I'm thinking for fricks shake FINISH installing my tires... So after almost 1 hr 30 min I get to the check out and I'm told "we took a little extra time cause we didn't want to scratch your rims (like that's not standard business practice ). - I'm then told "you know what I don't like about Brand A and Brand B car company's naming of models, they don't name their cars like mustang"... How can this place stay in business at this rate of work.. I'm going back to Tire Discount, in and out in 15 min, I drive my car in they do the work and I drive it out, I'll pay $100 more just because of their service ... The only part of this that was flawless was Tirerack.. this visit wasn't worth my time and the concern of dealing with a sales guys who tried to undercut TireRack by selling me Firestones brand tires after he messed up the original process with my order... I expect a higher level of service and for that I going back to Tire Discount. Good luck to any other customer - wish you the best.

Wish I could give zero stars... It's not the first time…read moreI've been dissatisfied with this business but it is the last! I made an 8am appointment to have 4 tires mounted and balanced (I came with the new tires) and to make a long story short, I end up picking my vehicle up at 2pm with No tires mounted. It looks like it's a staffing issue but that's not my concern. This business is the absolute worst!