I went in yesterday to purchase calipers for my vehicle, I was being helped by Alex. He was great,…read moreI told him what was going on with my car, he stepped out of the store to hear what noise the car was making when I pressed the brake pedal. Then he told me that he would recommend for me to go ahead and get the rotors done too. He placed an order for them and he said he'd have it ready for me the following morning, which he did! Alex is a great worker he went above and beyond to help me.

From the owner: Your local Advance Auto Parts store and its knowledgeable Team Members are right around the corner…read moreand ready to help with the parts you need to get back on the road. Advance offers a full assortment of leading name-brand automotive aftermarket parts and products, answers to your DIY questions, free curbside services, and fast, same-day delivery options. We carry leading brands, including ARGOS motor oil and fluids, Carquest parts, Meguiar's wash and wax products and DieHard® batteries. Our curbside services at most locations include free battery testing, free battery installation with purchase, free front and rear wiper installation with purchase, free engine code scanning, and free starter and alternator testing. To get what you need fast, Advance offers same-day services, including in-store and curbside pickup in stock items for orders placed online or with the Advance Auto mobile app. Stop in and Advance how you get back on the road. Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installers and do-it-yourself customers.

Yesterday June 13 I found myself driving my brothers car that passed away. I drive but it was my…read morefirst time driving two hours to get back home. During my ride, my TPMS light came on. And my other brother told me I needed air, well I tried that but it still came on. I remembered how friendly auto zone in general are to their customers, so I came to this location by chance. The young man name Nick with his friendly smile pointed me in the direction to get caps for the wheel (air caps). Even with my fear I asked him if he could check my car out, I didn't think their was enough air and I never had to do this before since I never had a car. He went straight into help Mode, he provided me with the air machine and did the air himself . While his manager took other customers. It was Nick that got on his knees to help a stranger that just lost her brother . He not only put air in my tire but he explained how I can do it myself and where the type of tire and air number is located in my car. I'm so grateful to have encounter Nick. As an HR Director you strive for your employees to go above and beyond. Not only did he do that but he showed compassion. I will always remember his kindness during such a difficult time of my life. Thank you Nick!

Went in the Berkeley Boulevard store told the clerk what I was looking for , he told me where it…read morewas located , took me about a minute to return to the counter with product , never to see clerk again , waited over 5 mins. To be checked out . Put product back and left the store NEVER to return again.

today i went into bevells, i was treated very rude by the site manager, each time i visit the auto…read moreparts salvage yard he is constantly being joking so today he ask me what was i looking for so i thought he was joking again. he all of a sudden want to be a serious manager, we got in a shouting match it ended by him telling me to leave so i left. it is not good to disrespect your customers so after he told me to leave i left and want be coming back so thank you site manager i will go somewhere's else. he even told me he is the owner and he don't need my money, what a shame the manger is.

Great Customer Service they go above and beyond to help you get what you may need. Jerry, Anthony,…read moreand Ken are extremely knowledgeable and the staff has knowledge too! The staff there doesn't fit into the usual "they don't know anything about cars" joke usually made about parts stores. Because they definitely know cars!

I wish I could not even give one star because Lisa Francis was so rude and nasty I could not…read morebelieve it! To be part of the management team at an auto parts store dealing with elderly customers, very young customers, inexperienced customers, car just broke down customers, etc...employees should not be allowed to be just absolutely rude, nasty and condescending. And then to find out you weren't just having a bad day...word is you are always like this! I also blame upper management for allowing you to represent the store so terribly. I felt so sorry for the customers in line that you treated so rudely...They didn't deserve that rude, harsh customer service early this morning.

I purchased a vehicle the first part of August. Last Monday the vehicle would not start after my…read moresecond stop of the day. After multiple calls only to be sent to voicemails or no one answered, Savannah called me. I was a mile from their location. She came to me immediately bringing a mechanic with her. They immediately identified my issue and told me to follow them back to the shop where the issue was resolved. Savannah saved the day. I am a senior and I was feeling so discouraged. Thank you Savannah for coming to my rescue. This review is for her actions.

Just a quick buyer beware of Matthew's Motors Goldsboro. This morning February 25,2022 while…read morevisiting the lot I was greeted and was looking at a 2020 Honda Civic while in office giving them my information a very upset customer came in and from what I could hear from the customer having the phone on speaker should have been a red flag itself she was saying they had caused her bank account to become $-600.00. So I proceeded to test drive the vehicle and upon test driving I went and had the car looked over elsewhere where it was found the car had some damage and also upon driving back to the lot all four of the windows were hesitating to roll down almost like they were about to go off track and not work. From seeing these issues I took the vehicle back to the dealership and explained to them I was no longer interested in the car. Upon getting in my vehicle Manager Rob had stopped me and my girlfriend from leaving explaining he did not want to lose our business and if he could just try to help us sure cool so I showed Rob the issue with the windows he than showed me it was a adhesive where the tint was removed causing the issue with the windows. Than I showed him my concerns of the damages to the rear bumper and where the vehicle had been repainted he kinda just shrugged the issues off. I than walked the lot just looking at inventory as Rob went inside to see " what numbers he could come up with" for the value of my 2021 Toyota Corolla trade in. I began looking at a Maroon Dodge Charger upon looking it over I checked the dipstick to the oil there was no oil on the dipstick I expressed the concern to Rob in which he stated the vehicle had to have oil on it to pass the inspection to be able to be in lot and sold on lot i than showed Rob there was no oil on the dipstick again another issue just kinda shrugged off. I than was told they were willing to pay off my trade in and get me in a Accord not sure which vehicle that was cause I had test drove the junk of a Civic they had on lot. I than asked for a quote showing the amount for my trade in and showing on paper printed out that they were paying it off and showing the numbers. He said okay no problem proceeds to go inside while I continue to walk the lot looking at vehicles than comes back out in which I ask again for a print out showing the numbers. He than says he's not doing that and will hand write that info down because I'm not taking the numbers he's giving me and shopping elsewhere. Overall very unprofessional and very rude of Rob I really before today had heard nothing but good of Matthew's Motors Goldsboro but after today I know my business will no longer be going to them ever. This morning was a complete waste of time and shows why I only deal with certain Toyota and Honda dealerships around Goldsboro NC. Also if I could I would give this no stars because it doesn't even deserve 1 star. update I called this morning and spoke with rob, after finding out they keep running my credit and I'm not even at the dealership! way to affect my credit!

I bought a used car here about 2 weeks ago - overall experience was not good & I would NOT…read morerecommend this location. I normally NEVER write reviews like this but I received a call a few days after my purchase from someone at the dealer asking about my experience. I went into great detail with her, she sounded very concerned and assured me she would be speaking to her manager & get back to me. I've not heard from her since - so much for customer service. I was asked to setup an appointment to see the car I was interested in, so they could be "mindful of my time". When I arrived nobody knew who I was, what car I was interested in or even that I was coming. After waiting over 4 hours in a small sales trailer with anywhere from 12-15 people at a time, we finally had to threaten to leave if we couldn't get an answer about the financing. Then with having nearly perfect credit - the rate was a joke. Thankfully the finance manager was able to get it lowered after I let them know I was already approved elsewhere at a lower rate. Finally all the paperwork was signed we were ready to go. BUT not so fast - my car was getting 2 new tires which weren't in stock, so we needed to take a dealer car. During all this wait time that car should have been prepared to go - plate put on, gas filled up - NOPE - we had to wait more for all that to happen. After about 5.5 hours we then were able to leave. My car was supposed to be ready the following afternoon for pickup. My salesman called Friday afternoon letting me know the car would not be ready for pickup until Monday. I let him know I was not able to pickup the car on Monday, the dealership is 45 minutes away, he agreed at that time the car could be delivered to me Monday without a problem. I received another call Saturday afternoon asking me if I could stop what I was doing & bring the dealer car back right away - apparently someone had made an appointment to see it but couldn't since it was given to me. I advised that was not convenient for me - but they were more than welcome to come get it & leave another car for me. About an 1.5 hours later someone showed up from the dealership, with no notice, to swap out the cars. This entire scenario in my opinion was completely unprofessional & shows the lack of organization at this dealership. On Monday early afternoon I contacted the salesman to get a time the car would be delivered. I was told it would be ready to pick up at 5 - so I mentioned the previous discussion where I was told the car would be brought to me. The salesman proceeded to tell me that he was very busy and couldn't bring it himself but would see what he could do. At this point I was 100% over the entire situation & if I could have undone the entire sale I was prepared to do that. I let him know if the car could not be delivered to my house as we discussed by the following day then the deal was off. The salesman understood & the car was delivered by someone else that evening at 8PM.

Would not recommend. Sold me a me a truck with blown out front struts and shuttering trans…read moretransmission. Would not fix struts and charged me 800$ to reprogram trans which didn't fix it 2017 GMC 1500 Denali 53,000 miles when purchased