My husband and I stop by the Kia dealership, because we were just driving through Kinston NC. We…read morewere greeted by a wonderful salesman Rio who walked us through the car we were looking at to buy. We weren't even going to buy one till the end of the year as they didn't have the color I wanted. We also had just bought a used telluride KIA and needed questions answered that the other dealership had no clue! Rio walked my husband through his questions of our other KIA and helped us with the car we wanted to buy. No pressure no pushing and a lot of fun and laughing! Guess what he got the car in the color and with all my wants... yeap we bought it! We will go back and get our next car from him!!

same exact thing happened to us 3 years ago told us that the car was not available in the body shop…read moreand then th next day had a Jeep to sell us took our disperate need for a vehicle and used it against us I pay $622 a month and have for th past 3 and half years and I just now have scrapped off the top of my principle !!! I still owe $20,000 do not use these people !!!! at all cost lance b left a review and th same thing happened to us saying the car they had wasn't available and was in the body shop no one was there to open it up to show us the car!!!

I had a GREAT experience with Doug Henry Auto. I purchased the exact BMW that I was looking for and…read moreat a very competitive price. Ted Hodges was my salesperson and he is very professional. The entire transaction from finding the vehicle online to placing a hole on the vehicle, negotiating a price to delivery was entirely seamless. I highly recommend Doug Henry Auto.

The service department here is great I have never had any issues with them. The advisor Hannah is…read moreamazing she is always helpful explains everything well. She doesn't just try to sell me stuff she tells me what my car needs and why and has no problem answering questions.

BE CAREFUL!!!! I…read moream extremely disappointed with my experience at this Ford dealership. I purchased a 2015 Ford F150 from Tyree, and within just a few days of the purchase, the backup camera system failed, then the alternator, then the belts broke slam off, then the battery was trash, plus several other complications that costed over 2,000 dollars. I am now dealing with a vehicle that has serious concerns, and I feel that the condition and reliability of the truck were not properly represented at the time of sale. Tyree reassured me several times that the vehicle was in great condition and there were no issues with it. I purchased this truck expecting a dependable vehicle and a professional buying experience. Instead, I feel let down and frustrated, especially since I am now facing expensive payments on a vehicle that was NOT SAFE to drive from the beginning. Literally two days after purchase the backup camera system failed, then everything else happened to it within the three weeks of purchase. I am now stuck with a vehicle that will not run properly and 20,000-dollar loan on a 10,000-dollar truck, making $620 payments. Ford dealership in Kinston and the sales rep Tyree is a complete joke, and they will in fact highway rob you. Do not get me started on Ford mechanics, they tried to charge me 2,000 dollars for them to fix it at the shop there at Ford, I declined and they got angry, then they tried to have me pay another $250 for LOOKING at the vehicle that they kept for over a week. Them woman in the back at the desk at Ford are absolute scum. PLEASE BE CAREFUL WHEN COMING TO THIS ESTABLISHMENT!!!!!!!!!!! NO, NOBODY WOULD HELP ME AT ALL NOR PUT ME INTO ANOTHER VEHICLE!! THEY ACTUALLY TRIED TO CHARGE ME MORE MONEY LOL.

Went to look at a pickup truck that they had for sale. Owner was asking 3900, blue book value is…read more2500. I drove it, liked it, and then offered him 3000 because the mileage was really low and I knew he needed to make a little off it as well. He said he was firm on 3900 and "don't give a damn about blue book value" because he thinks it's worth the 3900. I explained to him that blue book value is all that anyone buying a car is going to look at. He stated that he is into it for 3500 so he's not selling it for any less, which I stated that just because you made a bad business decision doesn't mean you can pass it on to the buyer, and offered him 3200. He said no and said "you can leave now" and walked away without so much as shaking my hand. How this guy stays in business I'm not sure, but he definitely needs business lessons

I went to check out a used vehicle today and told the owner I didn't want it so he begins to rant…read moreabout how I wanted something for nothing and just went on and on...I never drove it but just looked it over..The pictures taken of it didn't show the dent in the driver door so I was just going to leave...I never said anything out of the way but he went on and on ...It's not unusual to find a used car dealer who is a liar and deceiver but this one is rude to boot. Classless rube...He made a point to tell me for some reason that he's almost 80 and I believe him because it would take that long to get that bitter....His cars are junk and he's just trying to scam unknowing customers...I'd stay away...

Awesome Staff! Professional, efficient and courteous. My BMW service here, and my girlfriend…read morerecently purchased her vehicle here. Jose (service department) provides world class service along with Bruce (sale department), Brian (finance desk) and even the lady guarding the Mclaren! Definitely recommend these folks know their stuff!

This review isn't specifically for Deacon Jones BMW but the Regional Service Manager and BMW…read moreoverall. We spent almost $85,000 on an M440i convertible for my wife. The car has some great points and some terrible. Our issue is/was that the electronic switches that they put right by the cup holders, and remember our car is a convertible so what if you get caught in some drizzle, can't get wet AT ALL. My wife literally spilled a few drops of coffee when taking the cup out of the cup holder and the car would no longer shift out of park. This repair was $2850. I escalated to the Regional Service Manager as we read this is an issue for BMW and they've provided relief for some on this issue as warranty won't cover it due to moisture penetration. WHY PUT THESE SWITCHES NEXT TO A CUP HOLDER AND ON A CONVERTIBLE? When i was told TOO BAD it's on us I asked to speak with the Regional Service Mgr and was told "he doesn't speak with customers ". All I was hoping/ asking for was for the cost to be split... I'd pay half but again the RSM doesn't speak to customers so..... That's ridiculous in my opinion. TERRIBLE customer service and A TERRIBLE design. I was pretty close to trading in my diesel truck for an X7 M but there's no way I'll ever buy another BMW. I highly recommend AGAINST buying one with this customer service failure and poor design. Ill tell everyone I know about this. Do yourself a favor and deal with a manufacturer that cares about their customers and stands behind their vehicles. And if you do look at a BMW look at the backup camera THEYRE TERRIBLE. $20,000 cars have better cameras than this

Buyers Beware. Do not go here! This is the first time that I have financed a car. I was approved…read morefor a GMC '15 Terrain. The car was delivered to me with the tpi sensor light on. The salesman Erick Hernandez promised via text that if the sensor did not go off after 100 miles that I can bring it in to be fixed under the maintenance agreement. Moreover, there was another issue with the brakes grinding. The first time I brought the vehicle in Erick said that I should make an appointment after the initial 30 days for the maintenance plan to kick in. He also said that the brakes need just a little oil. I drive off the lot and the brakes are still making a grinding noise. Once the appointment arrives, I drive the car in because now there is another issue with the car's tailgate closing and it has actually hit my child in the head. I arrive at 8am and wait until 12 to be told that all of the sensors need to be replaced and that it would cost me out of pocket $800 to get fixed. I ask to speak to Erick, only to be made aware that there is no warranty on the vehicle and it was sold as is. I ask for the finance manager David and he tells me in so many words he has done me a favor by selling me a vehicle that has issues. I asked to Cancel my maintenance plan, which Erick expressed that I could cancel at anytime, because at this point I no longer want to do business with this dealership and I am left waiting in the waiting room. I finally left after 45 minutes. These are the most corrupt salesmen that I have ever come across. I hope no ever does this to their mothers, wives, or daughters. I am a mother with three children, two of which are disabled and one of which is 9 months old and these men have no problem with making false promises, lying, ignoring, and offering no solutions to the issues that came off of their lot. It's a special place for people like this.

These guys were very personable and attentive to what I wanted and where I wanted to be. Paul…read moreJarman and Danie Manis made this process easy as 1, 2, 3. I will be returning in October to get my wife's vehicle!!

BE CAREFUL OF SALESMAN TYREE BLACK AFRICAN AMERICAN WITH DREADS!!!! HE is the worst and scum, he…read morereassured me there was nothing wrong with a vehicle I purchased, two days after taking a 20,000 dollar loan, all the electrical failed JUST TWO days after purchase, a few weeks after that the alternator went out, then all belts broke, battery failed, and so much more oil sensor lights failed etc., I spent over 2,000 on repairs just for it to break down again after all that. May I say this is all in three month span. On top of that they literally REFUSED to help with anything, but DECAN JONES FORD OF KINSTON machanics tried charging me 2,000 for a new altenator, then they tried charging me $250 to LOOK AT THE TRUCK, it sat there one week in the same spot but they claimed they looked at it. I refused to pay that. I had it towed to Browns Automotive and they got so upset that I refused to spend anymore money with them. This was one of the most terrible experiences I have ever had. PLEASE GO OUT OF KINSTON TO DO BUSINESS!!!!!! THIS PLACE IS A SCAM IF I HAVE NEVER SAW ONE.

Buyers Beware. Do not go here! This is the first time that I have financed a car. I was approved…read morefor a GMC '15 Terrain. The car was delivered to me with the tpi sensor light on. The salesman Erick Hernandez promised via text that if the sensor did not go off after 100 miles that I can bring it in to be fixed under the maintenance agreement. Moreover, there was another issue with the brakes grinding. The first time I brought the vehicle in Erick said that I should make an appointment after the initial 30 days for the maintenance plan to kick in. He also said that the brakes need just a little oil. I drive off the lot and the brakes are still making a grinding noise. Once the appointment arrives, I drive the car in because now there is another issue with the car's tailgate closing and it has actually hit my child in the head. I arrive at 8am and wait until 12 to be told that all of the sensors need to be replaced and that it would cost me out of pocket $800 to get fixed. I ask to speak to Erick, only to be made aware that there is no warranty on the vehicle and it was sold as is. I ask for the finance manager David and he tells me in so many words he has done me a favor by selling me a vehicle that has issues. I asked to Cancel my maintenance plan, which Erick expressed that I could cancel at anytime, because at this point I no longer want to do business with this dealership and I am left waiting in the waiting room. I finally left after 45 minutes. These are the most corrupt salesmen that I have ever come across. I hope no ever does this to their mothers, wives, or daughters. I am a mother with three children, two of which are disabled and one of which is 9 months old and these men have no problem with making false promises, lying, ignoring, and offering no solutions to the issues that came off of their lot. It's a special place for people like this.

Shady...shady people. Do not buy anything from this lot or the one in Snow Hill. Horrible customer…read moreservice. Unreliable and over priced vehicles on the lot. Do not waste your time or money. The staff praises the owners as being Christians but there is nothing Christian about them.

From the owner: Our business specializes in selling the best Used Cars, Trucks, & Suv's available in the Kinston,…read moreNC and surrounding area! We have many financing options available from Guaranteed financing all the way down to 1.99% interest rates! We carry used Cars, Trucks, & Suv's from 2000 model all the way up to 2018 model! Stop by and see us today so we can help you with your next vehicle purchase!

Always good service and reasonable prices. Would recommend to anyone! From oil changes to motor…read morechanges they pretty much do it all.