Another update, the manager saw this review and just called to apologize for all of the issues I went through purchasing the truck. Doesn't change what all happened, but good on him for that. read more

Absolutely love this dealership. It's professional yet home town charm that bends over backwards to make their patrons happy. Purchased a brand new 2023 Prius from them and couldn't be happier. Very professional and yet personable. Highly recommend. This is our go to Toyota dealership from now on. Totally worth the hour and 20 minute drive. Earl, the new car sales manager is amazing ,Jeff our salesman is awesome. And the used car sales manager gave me a very fair price for my Lexus. I would call these people family. read more

Massey Toyota - 2023 Toyota Prius limited - Car Dealers Near Me - Kinston, North Carolina

A-1 Anthony & Massey Toyota's The Best!! The Absolute Best Price & Customer Service Available Anywhere...

If I could give more stars I would. If you're thinking about buying a new or used Toyota this is the place to go. Terry Noble was my salesman and couldn't have asked for a better one. He wanted me to get a new Toyota but wasn't pushy and he was very friendly, just a good dude. The finance team there is willing to work with you and also awesome in my opinion! Very satisfied for what I got for the money and the overall experience there was very welcoming. Thank you Massey Toyota!!!! - Joseph M read more

Bought a Camry hybrid from Terry. Very personable and professional. Love this dealership as many dealers were marking up from MSRP, they did not. I will remember that when the car market isn't so crazy. Had to buy the car with Toyoguard but this is because of SE distribution center policy. Could the dealer have eaten this cost? Sure, but the market is crazy right now as most cars have to be preordered. Overall, a great experience. Would recommend highly! read more

I had the best experience by far I brought my car in for service transmission flush the service technician named Lucky was the most honest informative person I have ever dealt with he was courteous and made me feel totally comfortable with his opinion of the car and what should be done he was honest and really made me feel reassured I was getting the best advice and treatment for my car. I will always bring my car here. Thank you Massey Toyota you have a great staff read more

I needed a car for my daughter as a graduation gift. Fearing the worst in reference to buying a car I was pleasantly surprised and relieved when I met the staff at Massey Toyota. Everyone was professional and courteous. It was an awesome experience and that is why highly recommend this dealership. I left with the car my daughter wanted and wasn't ripped off. read more

I moved to NC recently & needed to find "my place" for auto service & repair. This dealership had great reviews so...I brought my vehicle in for an easy oil change & tire rotation. Within a few minutes the service specialist told me the mechanic found my cabin & engine filters were dirty & in need of replacement. Up selling a woman tactic, sweet challenge but I changed those 8 weeks ago all by myself. And when I went out with the service specialist to see these dirty filter the poor mechanic prob hadn't even looked at them. And no surprise, they weren't dirty. You lost my trust & my biz. And I won't hesitate to tell others. Why 2 stars? The building was clean & comfortable. read more

I had my 2010 Camry serviced at Massey in Kinston. The quality of the job, rear brakes, was by far the worst that I have experience in the 66 years that I have owned a vehicle. 30,000 miles later the pads and rotors had to be replaced! I have been increasingly concerned with the quality of service that Massey has provided for the new car I purchased there in 2015. I am now convinced that most or all the problems I have had with that vehicle have been due to shoddy work by Massey "mechanics". One star rating is too much in my world. read more

Exceptional Service Department! I was one hour into a six hour road trip when the panel behind my front spoiler came loose. I pulled into the Toyota dealership and Josh noticed my problem as I drove into the bay. They took the car back, repaired it, had my keys back to me within 30 minutes and I was back on the road. They were incredibly kind, helpful, and generous. I wish we lived closer to this dealership. I would head to them for all of my Corolla's service needs. Highly, highly recommend!!! read more

Bought my Venza from here in 2010. The salesman, Anthony, is just awesome & honest. Came to Massey to but because of their service department. Bernard, head of service, has been with company for a long time & he has really made it top notch. read more

A whole lot better service than the Toyota in Goldsboro. They should update their website because they still say (as of this writing) that their Service Center is open until 5 pm on Saturday but they're actually closed by 1 pm. read more

Great team that works there. From the owner, managers, sales and service they're all wonderful! If you are in the market for a car this is the place to go. read more

I loved the way they went about their business when I was deciding to buy a new car which is the reason I went with them over Stevenson, even though it would have been closer to where I live. The day I bought my car though, is what brings me to a four star rating. I visited this location two separate times before I came back a third time and purchased my vehicle. The vehicle I went with was used and had only been on the lot for four days so it had not been cleaned yet. They detailed the car before I left that day but there's still dog hair all over the ceiling from the previous owner after it had been detailed it really just looked like they vacuumed the floors and that was it. I also left with only 30 miles in my tank until empty, I was under the impression that most dealerships automatically gave you a full tank when you left and I asked the girl about it three times but she just kept telling me she would ask her manager and I never got an answer or gas. Then I went to financing and I got my temporary tags. The guy starts handing me forms to get NC license plates and I asked him if I could just get my plates since I was going home next week so I could have Colorado plates. He told me no and the reason he gave me was that it was easier to do it that way. If I knew that alone I probably would have gone to one of the dealerships in Jacksonville since they let them keep their out of state license plates. It's also kinda annoying that I only got one key for my vehicle. read more

I have ALWAYS dreaded having to go to buy a car because of the bad experiences almost like going to the dentist. Well Terry Nobles took all the worries and troubles away. He was able to get my mother exactly what she needed and wanted. Her new 2017 Toyota Camry has made her one of the happiest people in the world. The customer service and friendly atmosphere made us feel like they really cared what we wanted and we just weren't another number. One of the BEST car buying experiences I have ever had. Terry Nobles is an outstanding man who values his relationships with his customers. Thank you Terry for making my mother's dreams come true. So if you are in the need of a car please stop buy and see Terry, you won't regret it!! read more

What an outstanding service visit! Service Advisor Bobby was extremely efficient, knowledgeable, and considerate! He kept me informed when a software update was slower than expected and offered me many options if I needed to get somewhere else during the appointment. Richard, the technician stayed late to make sure the work was all completed correctly--on a holiday weekend! A super helpful Ms. Faye from the office checked several times to make sure the waiting area was clean and offer me beverages. This was my first visit to Massey Toyota since moving to the area and I was totally delighted with the helpful people, their amazing commitment to their customers, and the excellent level of service. I am so happy my Toyota will continue to receive their fine care. I plan to purchase my next car from Massey because of the Service Department! read more

This is not your typical car sales team.... they don't just sell you a car, they are great all the way through even after the sale! Ryan was great finding us the specific car we wanted. He had to work hard to get it, but he and the Massey Toyota team made it happen!! They do what they say and do whatever they need to do to deliver. Our son bought 2 trucks from them previously and we're so glad we went to them too to get our new 2019 Avalon!! Thanks Ryan Kelly! read more

I live in Chapel Hill, NC, and this is my 5th car from Massey Toyota. My family now owns both a Sequoia and a Highlander. Massey provides a level of service and fair, transparent negotiating that is light years above any other dealer I've worked with. I've stayed with the Toyota brand in part because Massey is so great to work with. At this point, I really would not buy a car at any other dealership. I would highly recommend Earl Morgan at Massey, with whom I've worked on every purchase. read more

I would highly recommend Massey Toyota, they do an excellent job on service and have great staff.

My daughter just graduated from college and bought her first car- the team at Massey was amazing. She let them know what she was looking for and they sent her ideas and pictures. Within several days they had zeroed in on the car and worked with her to complete the paperwork and make it an easy transaction. The Massey Team earns 5 stars for great cars, excellent customer service, and their make-it-easy-for-the-customer attitude! read more

been dealing with massey for years and have always been treated right.just made my third purchase from them and very satisfied with the service i received.thanks art for taking time to find what i wanted. read more

I purchased a used Toyota Prius several years ago from Massey. I was told by the salesman and someone from the service department that it had a new battery. It turned out that the new battery was actually a refurbished battery. The only way I found this information out was when the battery died a year later. When I was trying to get a new battery for my vehicle, they would only replace it with another "refurbished" one. As a matter of fact, they really had nothing to do with the replacement. They subcontracted the battery installation with someone I did not recognize or even spoke to when I was purchasing my car. I understand that all sales are final for certain used cars, but I also believed that purchasing a vehicle from a place like Massey would allow more trust a quality assurance. I will not make that mistake again!! In the meantime, I am praying that this battery with last me at least until I pay off the vehicle. read more

Car buyers beware.... stay far away from this place. Once they've sold you the car, they're obligation to you is done. Bought a newer used car from them and within the first 4 weeks, the car had to be brought back for 'air flow issues', three times! Granted, the car was a Nissan & they sent it to Nissan for repair each time. But based on the Sales Mgrs. word during the second service visit, I felt confident that Massey would take care of me if anyting else happend. His word was that he wanted us happy and to trust them that they would take care of us if the issue arose again. Well, the issue arose a week later, but it was a complete different experience. Seven days later I was told that there was nothing they could do for me, that it was "my car" but that hey would be happy to work a trade (no bettter than someone just in off the street). Sales Mgr. lied straight to my face during that second visit, and his demeanor during the third visit when I tried to take him up on his "taking care of me" was repulsive. He is the true definition of the stereotypical car salesman. Disgusting. read more