same exact thing happened to us 3 years ago told us that the car was not available in the body shop…read moreand then th next day had a Jeep to sell us took our disperate need for a vehicle and used it against us I pay $622 a month and have for th past 3 and half years and I just now have scrapped off the top of my principle !!! I still owe $20,000 do not use these people !!!! at all cost lance b left a review and th same thing happened to us saying the car they had wasn't available and was in the body shop no one was there to open it up to show us the car!!!

I wished I'd looked at reviews before buying from them. Terrible customer service. You buy, drive…read moreoff the lot and that is it!! No phones calls, didn't set up 1st service appt. didn't take me to the service department. Called several times to speak with finance manager with no return calls back. Had to keep calling to talk with someone in the office about paying my trade off. Do not deal with these folks!!!!!!!!! They have absolutely no care about the customer!

I recently bought truck from this location. BJ & Alex were really helpful and were easy going and…read moreknowledgeable. I left really happy with my purchase! Was really glad I chose to do business with them.

I had a GREAT experience with Doug Henry Auto. I purchased the exact BMW that I was looking for and…read moreat a very competitive price. Ted Hodges was my salesperson and he is very professional. The entire transaction from finding the vehicle online to placing a hole on the vehicle, negotiating a price to delivery was entirely seamless. I highly recommend Doug Henry Auto.

I went in for an oil change on my 15 year old Ram but wandered into the showroom. The 2010 I mins…read moreI was driving since new is a pre DEF model so I was not shopping for a new truck. To my wife's initial dismay a leftover Laramie caught my eye and Dawn did a great job keeping my interest in the new ride. it was a complicated deal that service and sales worked well together to bring to fruition. Dawn, Hannah, JB and Rio did a great job and I have a beautiful new truck. Thanks Doug Henry for a good vehicle buying experience.

I just don't like buying vehicles and don't care for the whole hassle process in place at so many…read moredealerships. After six months of on and off looking across the state I spotted a truck that matched what I was looking for on their website (no annoying popups and fakish chat-bot help prompts). I was really happy with the helpfulness, sincerity and lack of pushiness from the sales person (Noah W. was excellent). I have to commend the sales manager (Jason) as well - he was just great to work with on the final numbers. I asked to talk to the service manager (Tyler) and he was equally confidence inspiring. It was fast and efficient and I feel like I got a very fair price, a no hassle (even pleasant!), experience, and I look forward to returning there for service. It's a laid back small town, genuinely friendly kind of vibe that was so refreshing to experience. My wife was even impressed.

I went from cruise control at 70 mph to limp-home mode on my way to Morehead City two weeks ago in…read moremy Tahoe and really appreciated the universe dropping me literally at Deacon Jones Chevrolet's front door at the next exit. My dog and I were welcomed into the service center right away on a Friday morning for diagnosis and our luck continued with the part available locally. We hopped on the WiFi and got some work done while the service team took care to get me back on the road within a few hours. I could not be more grateful to be put in the right place at the right time with capable help to get me safely on my way. Thanks, Deacon Jones Team!

Another update, the manager saw this review and just called to apologize for all of the issues I…read morewent through purchasing the truck. Doesn't change what all happened, but good on him for that.

Absolutely love this dealership. It's professional yet home town charm that bends over backwards to…read moremake their patrons happy. Purchased a brand new 2023 Prius from them and couldn't be happier. Very professional and yet personable. Highly recommend. This is our go to Toyota dealership from now on. Totally worth the hour and 20 minute drive. Earl, the new car sales manager is amazing ,Jeff our salesman is awesome. And the used car sales manager gave me a very fair price for my Lexus. I would call these people family.

Buyers Beware. Do not go here! This is the first time that I have financed a car. I was approved…read morefor a GMC '15 Terrain. The car was delivered to me with the tpi sensor light on. The salesman Erick Hernandez promised via text that if the sensor did not go off after 100 miles that I can bring it in to be fixed under the maintenance agreement. Moreover, there was another issue with the brakes grinding. The first time I brought the vehicle in Erick said that I should make an appointment after the initial 30 days for the maintenance plan to kick in. He also said that the brakes need just a little oil. I drive off the lot and the brakes are still making a grinding noise. Once the appointment arrives, I drive the car in because now there is another issue with the car's tailgate closing and it has actually hit my child in the head. I arrive at 8am and wait until 12 to be told that all of the sensors need to be replaced and that it would cost me out of pocket $800 to get fixed. I ask to speak to Erick, only to be made aware that there is no warranty on the vehicle and it was sold as is. I ask for the finance manager David and he tells me in so many words he has done me a favor by selling me a vehicle that has issues. I asked to Cancel my maintenance plan, which Erick expressed that I could cancel at anytime, because at this point I no longer want to do business with this dealership and I am left waiting in the waiting room. I finally left after 45 minutes. These are the most corrupt salesmen that I have ever come across. I hope no ever does this to their mothers, wives, or daughters. I am a mother with three children, two of which are disabled and one of which is 9 months old and these men have no problem with making false promises, lying, ignoring, and offering no solutions to the issues that came off of their lot. It's a special place for people like this.

These guys were very personable and attentive to what I wanted and where I wanted to be. Paul…read moreJarman and Danie Manis made this process easy as 1, 2, 3. I will be returning in October to get my wife's vehicle!!

Shady...shady people. Do not buy anything from this lot or the one in Snow Hill. Horrible customer…read moreservice. Unreliable and over priced vehicles on the lot. Do not waste your time or money. The staff praises the owners as being Christians but there is nothing Christian about them.

From the owner: Our business specializes in selling the best Used Cars, Trucks, & Suv's available in the Kinston,…read moreNC and surrounding area! We have many financing options available from Guaranteed financing all the way down to 1.99% interest rates! We carry used Cars, Trucks, & Suv's from 2000 model all the way up to 2018 model! Stop by and see us today so we can help you with your next vehicle purchase!