The car was never purchased b/c the product they attempted to give me was not what we agreed on. On July 18, 2017 I went to purchase a Kia Optima SX 2017 w/ the Launch package. We agreed on a price and I gave them a check on July 24th. On that day I was told my car would be there Thurs or Fri. On Wed I reached out on an ETA for my car & I was told Friday, but I could pick up dealer car while I wait b/c I did not have a car. Wed I went to pick up the dealer car, Fri came & they told me my car would be delivered on Mon. July 31st, the sales guy Erik Whitehurst told me my car was sold & they had four options for me : 1) same care in black, I declined 2) same car from someone else $1200 more, I declined 3) the SXL for $6k more, I declined or 4) money back, I accepted. Prior to taking back the dealer car & picking up my check I went to another dealership to get a car. I made a deal on the & the bank & find out my check was cashed on July 26th despite the fact I had no car & for that I could not take another loan out until that one was paid off. I called Sale Auto Mall & spoke w/ the finance guy Joseph who thought I had my car, he transferred me to my sales guy Erik who told me he was with a customer & would call me back. When I was in route to the dealership Erik called & told me not to come, they had my car & he'd call me in the AM. On August 1st Erik called & said the car would be delivered Friday, then I called back & spoke w/ Ryan Carter (sales manager) for an explanation. He said the person he made the dealer trade w/ was fired & the new sales manager didn't want to honor; they told him it was sold, then the GM had it & was on vacation set to return August 7th. Ryan he filed a compliant with Kia on that dealership & then they called & said they could have the car & it had 4 miles on it & would have a 126 once it arrives on Fri. Fri came & they said my car needed to be inspected & I could get it Sat. Due to work I declined & Ryan said they could deliver the car on Mon. Mon comes & he tells me I can come get my car, but it wasn't the exact car I wanted b/c there was no sunroof. The Launch package includes the panoramic sunroof, so the package was not on the car. He said he could have a ref sunroof put in w/ a lifetime warranty. I declined & said I wanted my money back with the interest accrued & Ryan agreed. When I came to the dealership Joseph got the Assistance GM, Chad Howard, b/c the GM was on vacation... I explained everything he agreed to give me what I paid, no interest, per their CFO. I have no car & I have to pay $107.15 in interest on something I never had. B/c I had no car he was nice enough to have someone give me a ride back to base & that was the only pleasant experience in the entire 3 weeks of my dealing with them. Today I went back & asked the check be made out to Navy Federal & they gave me a hard time about that. When I asked about the full balance w/ interest Chad said no that was not up for discussion and they will not give me the difference b/c I refused the product. I pointed out that the product was not what I agreed to at the time we made the deal & I have the text messages from his employee to prove it & he says it did not matter they would not give me anymore then what I paid them. After which I took the check to Navy Federal & they dropped the interest from the $107.15 to $68.18 b/c it was paid prior to the 10 day quote. To add insult to injury, the 1st check they gave stated the reason for the refund was due to improper equipment (true), the second check stated b/c customer backed out (untrue, and when I asked if the proper reason could be updated he Chad stated it did not matter, I said to me it does b/c I plan to take the document to legal & he stated it doesn't matter, I could take it to legal & they are still not giving me the difference. I WOULD NEVER RECOMMEND THIS DEALERSHIP TO ANYONE!!! Deacon Jones Honda was AMAZING! A co-worker of mine from Kinston said had he known I was going there, he would have told me NO b/c they are known for shady business practices. While some may say it's just $68.18.. it's the principle behind it, not the money. they were WRONG! Last thing... when I was speaking w/ Chad today he says to me "I'm trying to tell you as nice as I can, that we're not giving you the money back". At this point of the conversation I was asking him to put himself in my shoes for a moment & would he pay for something he never received & he REFUSED to do so. Not an ounce humanity or compassion & I was so disappointed. I was so excited about getting this Kia & they have completely turned me off from this car, so much that I decided to go with another car that even cost more, I don't want to see another Kia & for sure will never step foot in Sale Auto Mall again, unless it's to pick my check for now, $68.18. read more
