This review isn't specifically for Deacon Jones BMW but the Regional Service Manager and BMW overall. We spent almost $85,000 on an M440i convertible for my wife. The car has some great points and some terrible. Our issue is/was that the electronic switches that they put right by the cup holders, and remember our car is a convertible so what if you get caught in some drizzle, can't get wet AT ALL. My wife literally spilled a few drops of coffee when taking the cup out of the cup holder and the car would no longer shift out of park. This repair was $2850. I escalated to the Regional Service Manager as we read this is an issue for BMW and they've provided relief for some on this issue as warranty won't cover it due to moisture penetration. WHY PUT THESE SWITCHES NEXT TO A CUP HOLDER AND ON A CONVERTIBLE? When i was told TOO BAD it's on us I asked to speak with the Regional Service Mgr and was told "he doesn't speak with customers ". All I was hoping/ asking for was for the cost to be split... I'd pay half but again the RSM doesn't speak to customers so..... That's ridiculous in my opinion. TERRIBLE customer service and A TERRIBLE design. I was pretty close to trading in my diesel truck for an X7 M but there's no way I'll ever buy another BMW. I highly recommend AGAINST buying one with this customer service failure and poor design. Ill tell everyone I know about this. Do yourself a favor and deal with a manufacturer that cares about their customers and stands behind their vehicles. And if you do look at a BMW look at the backup camera THEYRE TERRIBLE. $20,000 cars have better cameras than this read more

First off, this review would have been a 1 star review if I didn't get to work with Kyle Lowe - he is responsible, communicative, and holds to his word. Now, to get to my review of my experience at Sale BMW, which was quite the lengthy journey. I purchased a car end of November, before traveling from Atlanta to Kinston, I made sure to confirm all the things with Kyle and the dealership which included 1. How I'm going to finance 2. The price of the car 3. My itinerary some pros and cons Pros: - Kyle Lowe ; picked me up in Raleigh, great conversation on the ride, and was just easy to work with and knows a lot about BMWs and the process - Price: The price was reasonable and fair; it did take light negotiation but ultimately this was a fair discussion and I appreciate where we landed Cons: - Danny, the finance manager, will straight up tell you that you have to use the BMW financing.. This is not true, and I did not use it. Remember my point above, I had already confirmed with Kyle and Kevin (the manager) that I'd be using my own financing and if they could beat my rate (they couldn't, their rate was 3% more than what I had with my local bank) but if they did beat I would use theirs. Danny, in a confident voice, said I had to use their rate. This is not ethical nor right. He tried to tell me its on their website, but like most of America, I use autotrader or cars.com, which has no mention of this. Please if you are sitting with the finance managers at Kinston, stick to your understanding of the law and what is and isn't possible. Danny gets a 1 star review because he also made me wait 90 minutes before seeing me (no one else was in the dealership) and after I told him I had my own financing, had me sit in his office for 30 min until I opened the door and asked what was going on. This is where it gets interesting. Kevin walks in - and says "Just use our financing then refinance with your bank - this is a great option" to which I replied - no. Then Kevin said "Well where is your check from the bank, you have to have the check in hand along with your cashiers check to get the car today"... I showed him a text message convo with Kyle that exactly said "Is it ok for us to finalize the deal and then I have my bank overnight (with photo confirmation and tracking number) the check to you all? - to which Kyle responded "yes" - in showing this to Kevin he stuck by Kyle's words - once again, thank goodness for Kyle - but had I not had that text convo with him or it documented, I know Kevin and Danny would have not let me push forward - this is why they both get a 1 or 2 star review. After agreeing to the numbers and price for the car (which happened at 11:30am) it took me working with Danny and through all this mess to drive away with my car at 6pm. This is absolutely ridiculous. Also - reminder, I'm from ATL and planned to drive 8 hours home that night, which they knew, and they , what seemed like purposefully, dragged the financing experience out for 6 and a half hours. I got a good price, and Kyle was great - but would I buy from them again at this point - absolutely not because of primarily Danny; but Kevin didn't step in and take care of the customer until I had to show him messages confirming what we had already discussed. At this point - I have to get my bank involved and they ask for a commitment of funds, which my bank, who does 1000s of these deals, has never heard of, unless it was the depths of Covid where more deals were handled virtually. They were adding friction to the process. I finally get out of Kinston, with a 30 day tag for my car. 30 days later I call Sale BMW asking where my tag was, and I got 2 stories "Oh, we sent it in Dec 21st." or " it was sent Dec 23rd)" It was clear that now I'd have to park my car and not drive it until the tag came. They didn't process it for a whole month - which is problematic if you are an out of state buyer. Update - I got my tag on January 18th. I'd recommend Kyle if you go to this place, but don't recommend going unless they have the exact car you want read more

My family and I were traveling through the city of Kinston, coming from our grandmother's funeral, when our 2010 BMW 535i began to hesitate and eventually shut down. The dashboard indicated that there was a malfunction with the fuel pump. We were able to drive the car at least 10 to 12 miles from the location where it broke down. My husband drove the car to Sale BMW for repairs on Monday. My husband spoke with Jared of Sale BMW. Jared would be our point of contact. The vehicle was placed on the diagnostic machine, and the machine provided five different codes. Jared advised us of only one of the codes; the code to replace the fuel pump on the vehicle. Once we received this information, we also contacted our mechanic, who advised that if the vehicle was still drivable, the lower fuel pump would more than likely need to be replaced and not the upper. We are not mechanics, so because Jared advised us of this, and they were looking at the vehicle, we authorized the work to be done. There was an issue both parts were not in stock, so we would have to wait for the part to come in. That meant we had to stay in our hotel an additional night to wait for the part. We were not notified when the part came in, we had to contact Jared to find out. He advised that the part was in, but the service did not get completed on Tuesday. We received an email around 1 p.m. on Wednesday informing us that the vehicle was ready. We check out of the hotel and pick up the vehicle and within 10 minutes or so, the vehicle did the exact same thing after receiving two brand new fuel pumps from the Sale BMW service department. We immediately contacted Jared, advising him of what just happened. The vehicle now will not start, Jared arranged for towing for myself and my family. Jared then comes to speak with us, advising there was another code on the initial diagnosis, and this is what is wrong with the vehicle. But I was just charged $3300.00 because Jared informed me that the vehicle required two fuel pumps. So, because of this Sale BMW, Jared advises that this part is $900, but we would not be charged for it or the labor. However, the part was not in stock, so we would now have to secure lodging for an additional night. The next day, once again, we were not notified if the part had come in or not, so we went to the dealership. We, initially requested to speak with the owner, Mr. Sale; however, we were told he was not available. We were directed to Steve Harper, the Service Department manager. Upon speaking with Mr. Harper, we advised him of our concerns, including how we just paid $3300.00 and we are still without a vehicle. We paid that money based on the information provided by Jared. Mr. Harper advised that they were simply following BMW protocol. We explained to Mr. Harper that the protocol was incorrect; my vehicle did not require two fuel pumps because it was broken down again for the same reason. And why were we not provided with this information up front to allow us to make an informed decision? Why were we not advised of the cheaper option first? Mr. Harper advised that he thought he was doing us a favor by waiving the cost of the second part, which should have been done first. which I didn't understand how I was out of $3300.00 and still didn't have a running car at the time. Mr. Harper said he'd check with corporate and get back to us. We have contacted Mr. Harper twice and have received no response after two days. read more

Awesome Staff! Professional, efficient and courteous. My BMW service here, and my girlfriend recently purchased her vehicle here. Jose (service department) provides world class service along with Bruce (sale department), Brian (finance desk) and even the lady guarding the Mclaren! Definitely recommend these folks know their stuff! read more

Damaged My Seats My car was in for repair and they damaged my seats. They acknowledged the damage and signed the receipt noting the damage but they will not repair or pay to have the seats repaired. read more

Two stars means "I've experienced better." Three BMW dealers were contacted for purchase of the same identically specified X3. While I would have preferred to purchase from Sale, they were uncompetitive in price, demanding essentially MSRP; both other dealers offered discounts of 4.2K or more. Sale seemed unfamiliar with BMW discount programs, at least none were offered or even mentioned, and they declined to provide a more competitive offer when provided with precise figures provided by another BMW dealer. The Sale salespersons were certainly friendly, and of course eager to have you purchase----but only at their uncompetitive price. read more

Please don't use their body shop. They are not certified technician!!! Warning. The guy who delivered my car told me he got a ticket for speeding. My bumper on my BMW doesn't look new. read more

Great sales and service department. Follow up after repair is excellent. Jared and Trish friendliness makes me fill pampered. They'll continue to get my business!!!! read more