Impeccable Service and Staff!!!!!! You always hear about…read moregreat customer service from people from the south but the staff at A & L Body Shop should give seminars on how to give great customer service. From the moment I received a call from Daniel I was intrigued. He assisted with the claim, the pick up of my car, and the drop off of my rental. He ensured that any question I had or anything I needed or may have needed was answered and handled. He followed up to check and make sure I was ok and if I needed anything else. Justin was also a big help explaining things I didn't know and making sure my car would be his first priority. Beverly dropped off my rental and made it easy and as painless as possible, even though she drove almost an hour away. I would recommend any and everybody to have their vehicles repaired by A & L Body Shop. I encourage the staff to continue to give their unmatched great service and I had nothing but the best experience and service with them. Thank you A & L Body Shop for helping making a bad situation not feel as bad as it was.

My personal experience with this company was really bad , first off the owner solicited me and made…read moreeverything sound absolutely wonderful . I was hit from behind and my back end was smashed pretty good long story short I got my car back and it was terrible ..... the trunk is not leveled after taking it to another shop who seen right away that the trunk wasn't flushed the trunk side pieces are lose and the inside was just jacked up the people foot prints are still inside the trunk they broke my floor piece that covers the spare tire and to top it all off I got 2 tickets because none of my lights worked and he tried to tell me it was electrical and it was not it cost me $67.00 just for the back lights and to have them installed !! so NO !! I would never use them again especially if I was in and accident nor will I recommend anybody to go to that shop personally I would definitely stay within the insurance network for your own protection !!

Very poor communication, never got an estimate. They missed damage. Left panels loose. Was told to…read morecall Insurance company for the remainderof the repairs . There are many other body shops in the area. I suggest you use someone other than Garriss body shop.

I used this as a Geico recommended shop and it was so easy! Damon was absolutely amazing handling…read moremy repair. They were sent a damaged part twice and he immediately let me know and got the new part. He even came in when they were closed on Saturday to give me my car before I went out of town for work for the week. I would've had to pay out of pocket for my rental for a week if he didn't meet me.

I went there this morning and was greeted by a nice young man at the counter. I told him I had a…read morecar that was backed into and I worked for Farmer's Insurance and I read him the email from our third party administrator for fleet vehicle claims. He said let me go talk to my manager about this. I waited just a minute and the manager came out (he gave no name) and asked what he could do for me. Here is where it got interesting.. I told him who I was and that my fleet vehicle was backed into I read him the email, which stated "Here is the GRP shop that I found. Please reach out and setup an appointment to have a manual estimate written on your Farmers Fleet vehicle. You can inform the shop that Farmers pretty much treats this as a Self-Pay, and will issue a onetime payment once they receive the final estimate. . Please advise if you have any issues with the process." The manager said "Tell them to send a direct assignment as we are a guaranteed repair shop for Farmers". I explained again that this was a Farmers fleet vehicle, it is not a Farmers auto insurance policy and they would be paying the shop directly after the estimate is received. He said "We WONT' be doing that". At which turn, I said, you won't do it at all? and he said NO we won't its to aggravating, with emphasis on the Won't and No. Rude doesn't begin to describe it, all while pointing fingers at signs and myself. I said ok and walked out. I was extremely nice to both the young man and the manager, introducing myself to both individuals. Now here is my issue.... 1. Not one time did he say, let me go take a look at it really quick and see what you have. 2. He had an extremely bad attitude so the reviews I see where they treat you like family....I'm glad I'm not in their family. 3. There was never a point where he said or asked for the adjuster's number to verify the email and their particular process and how I would be getting paid for services rendered and how long the process would take. I only went there because our 3rd party administrator said it was the shop nearest my house in La Grange. I found the man to be rude and I will NEVER go back to CARSTAR Parker's Body Shop & Collision. If you like to be talked to in a rude crass way, this is your place. If I could have given a negative, I would have.

Amazing staff, service and finish on my son's 1965 Mustang. They will forever be my go to for any…read morebody work I ever need in the future!

I would not recommend this place to my worst enemy. When we found a car on the internet at this…read moredealership we wanted to look at for our son, we traveled 45 minutes to test drive it. We had done our research. Then they quoted us more the $3000 from what the car was listed at on their own website! (We should have walked away at this point.) We thought maybe the salesman just made a mistake, but after dealing with them since we bought the car, we have come to the decision that they are a shady bunch!!! We were also talked into buying a warranty that definetly doesn t cover much. (DON T WASTE YOUR MONEY ON THE WARRANTY!!!) When the car wouldn t start and we called Sale Auto Mall for their help we really were SHOCKED! I explained we bought the car from them and we had the warranty. They came from Kinston, picked up the car by tow truck and called a few hours later. They could not get the car to start and they had no idea what was wrong. They then told us it would be almost $400.00 in towing charges!!!!! The service manager was extremely rude and condesending!!!! We paid the $400 charge FOR NOTHING!!!! Than we have it towed to a dealership in Jacksonville. With in 30 minutes of them having the car, they called and informed us the spark plugs needed to be changed and the fuel system unclogged. THAT WAS ALL THAT WAS WRONG WITH THE CAR! DID THE SERVICE TECH AT SALE AUTO MALL EVEN LOOK AT THE CAR????? My husband and I are not accustomed to dealing with this type of horrible service. We DO NOT RECOMMEND this place to anyone.

I have purchased several vehicles from Sale Auto Mall in the past 25 years and have always been…read moretaken care of with outstanding service. When I had to have my vehicle in for repairs I was given a loaner to be able to get to work. The work done on my vehicle at the body shop was done in a very professional way and with precision. I was informed along the way of what was being done and when it would be ready. I would not hesitate to make another purchase from Sale Auto Ma