My husband and I stop by the Kia dealership, because we were just driving through Kinston NC. We…read morewere greeted by a wonderful salesman Rio who walked us through the car we were looking at to buy. We weren't even going to buy one till the end of the year as they didn't have the color I wanted. We also had just bought a used telluride KIA and needed questions answered that the other dealership had no clue! Rio walked my husband through his questions of our other KIA and helped us with the car we wanted to buy. No pressure no pushing and a lot of fun and laughing! Guess what he got the car in the color and with all my wants... yeap we bought it! We will go back and get our next car from him!!

same exact thing happened to us 3 years ago told us that the car was not available in the body shop…read moreand then th next day had a Jeep to sell us took our disperate need for a vehicle and used it against us I pay $622 a month and have for th past 3 and half years and I just now have scrapped off the top of my principle !!! I still owe $20,000 do not use these people !!!! at all cost lance b left a review and th same thing happened to us saying the car they had wasn't available and was in the body shop no one was there to open it up to show us the car!!!

I had a GREAT experience with Doug Henry Auto. I purchased the exact BMW that I was looking for and…read moreat a very competitive price. Ted Hodges was my salesperson and he is very professional. The entire transaction from finding the vehicle online to placing a hole on the vehicle, negotiating a price to delivery was entirely seamless. I highly recommend Doug Henry Auto.

The service department here is great I have never had any issues with them. The advisor Hannah is…read moreamazing she is always helpful explains everything well. She doesn't just try to sell me stuff she tells me what my car needs and why and has no problem answering questions.

I have had nothing but good experiences in dealing with Auto Pro in Kinston, NC. I purchased two…read moreluxury vehicles and years later I still own them. People need to understand that these are USED VEHICLES bought at auction! Have I had to do some repair work, yes, like change a water pump, tie rod ends, valve cover gaskets, had to buy tires, brakes, and spark plugs, but these are REGULAR maintenance items. Most people can't do their own repairs so they should have an experienced mechanic with them when they look at a used car, not your husband or your best friend unless you trust them to spend YOUR money! You should always buy a used car knowing that some repair work will be needed within a short period of time like shocks, cooling systems, brakes, and tires. If you think a car that has been sitting on a car lot not moving will drive flawlessly just because it is extra clean, then you are not living in reality! Take your time, do research on common repair issues for the car or truck you want, and if it looks to good to be true, then maybe it is! Remember, the salesperson is there to sell you a vehicle, not promise you that you will never have a repair bill in the near future. Once you practice this process over and over, you will become a smart and savvy buyer no matter if the car is at a dealership or private sale. Good Luck!

It's very simple they the lemonade boys all they produce is lemons their cars break down within…read morehours of buying them and they get an attitude when u notify them they push u off on each other and the mayo of Kinston has been notified Robbie, Josh and Spencer don't care about customers they just want ur hard earned money and then they sell the contract ask Mike don't even deserve a star but had to to post

Awesome Staff! Professional, efficient and courteous. My BMW service here, and my girlfriend…read morerecently purchased her vehicle here. Jose (service department) provides world class service along with Bruce (sale department), Brian (finance desk) and even the lady guarding the Mclaren! Definitely recommend these folks know their stuff!

This review isn't specifically for Deacon Jones BMW but the Regional Service Manager and BMW…read moreoverall. We spent almost $85,000 on an M440i convertible for my wife. The car has some great points and some terrible. Our issue is/was that the electronic switches that they put right by the cup holders, and remember our car is a convertible so what if you get caught in some drizzle, can't get wet AT ALL. My wife literally spilled a few drops of coffee when taking the cup out of the cup holder and the car would no longer shift out of park. This repair was $2850. I escalated to the Regional Service Manager as we read this is an issue for BMW and they've provided relief for some on this issue as warranty won't cover it due to moisture penetration. WHY PUT THESE SWITCHES NEXT TO A CUP HOLDER AND ON A CONVERTIBLE? When i was told TOO BAD it's on us I asked to speak with the Regional Service Mgr and was told "he doesn't speak with customers ". All I was hoping/ asking for was for the cost to be split... I'd pay half but again the RSM doesn't speak to customers so..... That's ridiculous in my opinion. TERRIBLE customer service and A TERRIBLE design. I was pretty close to trading in my diesel truck for an X7 M but there's no way I'll ever buy another BMW. I highly recommend AGAINST buying one with this customer service failure and poor design. Ill tell everyone I know about this. Do yourself a favor and deal with a manufacturer that cares about their customers and stands behind their vehicles. And if you do look at a BMW look at the backup camera THEYRE TERRIBLE. $20,000 cars have better cameras than this

It's now called Deacon Jones in Kinston. Go in and for Chuck. He's great to work with. All the…read moreguys are real friendly.

If I could give more stars I would. If you're thinking about buying a new or used Toyota this is…read morethe place to go. Terry Noble was my salesman and couldn't have asked for a better one. He wanted me to get a new Toyota but wasn't pushy and he was very friendly, just a good dude. The finance team there is willing to work with you and also awesome in my opinion! Very satisfied for what I got for the money and the overall experience there was very welcoming. Thank you Massey Toyota!!!! - Joseph M

I had a terrible experience with this location. I went there to have my brakes serviced, and I was…read moretold the work had been done. However, I later discovered that the brakes had only been scuffed rather than properly serviced as promised. I feel misled by this experience, and I would strongly encourage anyone considering this location to be cautious and verify that the work they pay for is actually completed. **Please do your research before trusting this business with your vehicle. Bernard, one of the alleged managers is dishonest and a fraud!

The salesman was helpful until my vehicle experienced problems. I should've known that my choice of…read moredealership was hasty when not even 1-thousand miles into driving, the check engine light came on. After I returned to the dealers' mechanic to have the repairs made, my transmission failed after an additional 2000 miles. It is a disappoinment that a vehicle with approximately 105,000 miles, and 4 months of driving would have a failing transmission, and the dealer believed that morally his responsibility had ended..