I needed a plug bc I found a nail in my tire. I had no wait at all and I was in there a total of 10…read moreminuets. I went somewhere earlier that told me I'd have to come get my car over 4 hours later... no thank you. I was very pleased with this place and it was my first time being there.

No longer a reputable shop! My family has had our vehicles serviced by Ash Street Service Center,…read morewhich is still owned by Mr. Durwood Kennedy, since 1976 (Mr. Kennedy does not seem to be involved with the operation of the shop any longer) . No more, though, for numerous reasons (based on work that I have had done over the last few months): A. Cooling System: The "mechanics" used incorrect antifreeze in my girlfriend's Jeep Liberty (needs G-05, which is clear; the shop used the green antifreeze, even after I instructed them not to). I ended up performing the drain-and-flush myself. B. Transmission flush: The "mechanics" did not fill the transmission fluid to the proper level; too much in the Jeep Liberty, and not enough in my everyday car (luckily, I caught their error before I left their shop, as I provided the proper fluid and quantity. A 'left over' of two quarts of transmission fluid raised a huge red flag. The shop did not follow the proper transmission refill procedure, which I had to show them). I am therefore quite suspicious, too, that they did not perform the two prior transmission flushes for which I provided the requisite special lubricant (5 quarts at $17.95 per quart) and paid for service. C. Brake fluid replacement/flush: I recently discovered - when I performed the maintenance myself - the shop did not perform the previous maintenance (brake fluid flush) for which I paid and even provided the brake fluid. D. When repairing a cross threatened stud, the shop broke another one. I know, we all make mistakes, but I was charged for the repair of both studs! E. I recently inquired about rear brake replacement. The head "mechanic" told me the brake pads had about 40% wear life remaining, and that I should replace the brake pads "in the next week or two." The wear life on the back breaks (monitored by the vehicle) read 17,000 miles until the rear breaks will require servicing. While the prices the shop charges are reasonable and the shop may be fine for general repairs (e.g., flat tires and the like); be very leery, proper maintenance, correct fluids, and an honest recommendation of work that should be performed are certainly not their forte.

Refuses to have discussion about price quotes over the telephone... Fine. Then couldn't get enough…read moretime to even ask if they provided the maintenance services I needed before the call was dismissed.

went in to get an inspection, owner standing in the middle of his waiting room told this gentleman…read morehe only does real car maintenance and was currently busy yet their bays were empty and nobody was on the lot. as I left I stated I would wade through his waiting customers...walked back to my vehicle...owner came screaming out of the door objecting to my wise crack... yet he has on the business' front window is the phrase in big letters... "...where you are treated like family!" [not sure I wish to be associated with his family whatsoever!

Mac (Bo) is a very professional, informative, and honest when it comes to working on a vehicle. His…read moreestimates are accurate and his prices are very fair. I took my ford f-150 to get some service and fluids changed, along with some other mechanical work. He not only provided services that were actually needed for my vehicle but he also respected and took care of my vehicle like it was his own. If you need an honest mechanic that has knowledge on vehicles and isn't going to sell you on things you don't need then I would highly recommend Mac. He will not disappoint.

Had a cylinder misfire, called 7 shops and B&C not only gave me the best quote on price but had the…read morecar fixed well under the time frame I expected. They kept me well informed with everything that they told would be going on with the car, and the price I would be paying upfront t not at the end. It was all accurate and there were no surprises at all and the best service I have had in long time.

I came here to repair my car and they did not and charged me an outrageous amount. The service and…read morecommunication was not professional and they lost my keys.

I went in for a flat tire repair and was told it was fixed with a patch. Not long after, I began…read morelosing air again. Due to their limited hours and my work schedule, I couldn't bring it back right away. I took it to Sam's Club, where their tech informed me the rim was actually bent. I returned to Precision Tune, and the manager admitted they had bent the rim and said they'd replace it. It took two weeks, during which I had to rely on a damaged rim that luckily held up, though I did purchase a new tire from Sam's in the meantime. When I came back for the replacement rim appointment, they installed it, then casually told me it wasn't an exact fit but the lug nuts were "holding it on." When I drove off, I noticed a 2-3 inch gap between the hubcap and the rim, along with a noise while driving. I immediately returned. They admitted it still wasn't the right rim, removed the hubcap, and said they'd "try to find one that fits" and call me. This entire experience has been frustrating and unacceptable. They damaged my original rim, made me wait two weeks, and then tried to pass off a poorly fitting replacement. I do not recommend this business.

Terry Cottle and the technician (Hunter) as well as the entire staff there went above and beyond to…read morehelp us when I had a tire go flat after hitting a curb. They quickly diagnosed the cause of the flat and informed us that as the other tire in the rear was near the end of life on tread (which I had to agree when I saw it). They suggested replacements, but the service took much longer than usual as they had only one technician (Hunter) working (others had just not shown up for work, so Hunter was moving from one car to another as quickly and efficiently as possible). I am giving them a 5-star and kudos because they worked well with a bad situation and their patience and grace with another customer who expected the impossible made me glad we'd brought our car here. I highly recommend them; a great team who know how to please.

Brought my wife's explorer in it's a 2022 with 18,500 miles asked for the lifetime alignment. They…read moretold me they couldn't adjust the camera on the right side I needed to pay for a $56 bolt but no problem with the left side, same bolt same system come back pick the car up steering wheel still cocked to the right that was the original reason I brought it in steering wheel after a second alignment still cockeyed to the right this place is a con, they rip you off and I just paid 200 and some odd dollars for a scam con artists. I highly suggest if you need work done, find somewhere else to go. I would rather drive an hour away to pay for an alignment, then go back to Firestone this Firestone. Two different pictures of the same car different alignments different times one at 8:17 in the morning 514 2026 and one at 9:32 in the morning 514 2026 after the original alignment they put it in and said the castor on both the right and left side and the total toe was off after telling me they got it right after the first alignment so they didn't get it right. The first time didn't get a ride the second time the damn steering wheel still crooked to the right avoid this Firestone.

I came to this shop based on good reviews, but my experience was extremely disappointing. I had…read morejust gotten my brakes, rotors, and calipers replaced elsewhere, but the issue with my car persisted. This shop insisted I needed the same repairs again, despite me telling them it had already been done a week prior. I trusted their recommendation and paid over $1,000, yet the problem remained. After returning, they claimed a new $200+ issue was the cause, and later said it was another $800 problem. At that point, I had paid for two diagnostics (they did do the third one for free) and still had no resolution. I felt dismissed and ignored when I expressed concerns, and the service felt more profit driven than customer focused. Honda later confirmed the original repair should have addressed the issue and that this shop should have made it right at no extra cost. I agree. I was left without a working car for months and felt completely let down. I considered legal action but chose not to pursue it. In short: poor service, lack of accountability, and unresolved issues. I would not recommend this shop

I've brought my vehicle's here for a couple repairs and state inspections…read more One of the nicest and imo the most genuine/ honest mechanic's in the Goldsboro area. Antonio is great to work with, super friendly, does very professional work while being punctual & he gives fair pricing. What more can one ask from their mechanic.

Had a flat late in the day on a Friday and they took care of me quickly and professionally.read more

Rick and Wayne are awesome. Anytime I need anything they get me in right away and it's super easy…read moreto leave it with them and walk to work anywhere on base or get a quick ride from a friend. They never try to upsell or trick me into buying something I don't need.