Very very disappointed in Tommy and Universal Tire.. Always had a very good impression of this place and had great experiences the previous times I've taken my vehicles there, and for that, I'll give it two stars instead of one.. The last time I was there, they broke a lug bolt off my wheel spacer and didn't seem to care in the least about it.. Tommy conveniently says "it popped off" as though it could simply be "popped" back on again, and the proceeds to say that it's perfectly fine to drive around with a broken lug bolt. Excuse me??? I brought my vehicle there to be prepped for a cross country move with the good faith that it would be ready to roll when I picked it up, instead, we had to go searching for parts to repair it.. ..and not so much as a discount or even an apology for the mistake.. they simply didn't care in the least about damaging someone else's property... very disappointed because I truly thought they were above doing such to their customers.. read more