First off the wait was crazy. Partially disabled so carrying batteries is a chore. After standing…read morein line for 15 minutes just for a core return the guy had the nerve to tell me to set the battery at the end of the store like really ? Do your job. Older guy with grey hair if you can't help ppl you shouldn't work here

Manager was very rude and the blonde old lady on register. Very bad customer service…read more I will not come back here

Carlton was great. I needed a new battery for my car and he immediately helped me. He checked the…read morebattery, found one that suited my car and replaced it all in twenty minutes time. He was knowledgeable, kind and very efficient. Ask for him if you need help!

I came to auto zone straight up LOST about what I needed. The store manager (DONT remember her…read morename) she helped me multiply times about doing the same thing but she never got upset about my not understanding how to do it. I even met a mobile mechanic who fixed my car. I was worried for no reason. Please come by if you ever need something for your car. Plenty of parking spaces, entire staff had on mask and social distancing unforced. 5 stars hands down!!

Leroy was amazing! He really worked with us! I truly recommend coming here! You will not regret…read moreit!

OMG the owner of this establishment Brandon and the salesperson Kyle have done me so well. Had a…read morechallenging week finding a vehicle, one phone call and two days they looked out and made a great deal. You need a vehicle and have credit challenges or great credit, Auto Direct is where you need to come!

Travis and Carter(?) Both were super kind, able to get me in asap for a state inspection and very…read morequickly the mechanic found a massive leak from my coolant tank. I mean it was empty of coolant when I came in and was completely busted up. Of course they added some stuff that was not as necessary to the list of things needing to be fixed but were honest about what could wait considering I'm on a strict budget and need to save for bigger jobs. General inspection is $30 but that's average for the area of NE Raleigh (I called a few places but decided on this place because when Travis answered the phone he was easy to hear and very polite) Id be back for future help with my car but hoping it isn't any time soon I did wait a fair while but I assume the coolant tank was what made the wait longer that the expected 40m at first

Great, great great body work Keep me up-to-date with the service. Everything was communicated on my…read moreneeds to be taken place. Recommend going back and satisfied customer.

I have been there 3 times for tires. i inquired about an inspection on 2nd visit and got an entire…read morelist of mandatory fixes to pass. The next day a different station passed me without demanding any other fixes from Chapel Hills list Went back today, and got quoted insanely high prices after telling them of lower prices elsewher. This place will try to squeeze you for every penny they can. Do not trust them

The service was OK. I was told I need a battery but No one explained what the new battery would…read morecost. I had to ask what brand they sold and the price of the battery. I also didn't like the fact that they emailed my receipt with no option offered for a printed one. I like printed receipts so I can keep them in my records. Also the windows sticker indicates they used valvoline oil, the receipt shows Kendall oil was installed.

Only giving 4 stars because of the guy that changed my tire. Went up here on a Saturday to be told…read morethey had to close early and come back Monday. Come back Monday and then they told me they wouldn't have anyone to change the tire until the following Thursday. Then suggested I go down to Pooles garage but they said I would have to bring the new tire with. long story short someone ended up coming up and asking me if it was an emergency and I said yes and he kinda just dismissed me like just ring her up. Didn't say nothing about where to go or anything. They overwork the guy that did my tire. Nobody helps him and it's wrong. This review was from two years ago. Hope it's changed 2026.

Went there for a used battery and the vast amount of parts was impressive. Seems to be a very…read moreuseful option for used parts

Very fun experience!! Went in for a battery, attempted to install it outside the business, wrong…read morebattery BUT it was so much fun!! I got my hands dirty!! Bill and his sidekick were really cool about the battery exchange, took awhile but it was fun! I had a really fun experience installing my own battery. Bill's company and his sidekick made it such a good experience!!! Thanks y'all!!

They don't install wiper blades like other parts stores, and they don't require masks. The store…read morewas full of unmasked customers just now. I'm not doing business with a store that doesn't care if I die.

Stopped by SoLo today. My tires had been improperly installed at a tire store in Florida. They…read morewere installed backwards so the word "Inside" was actually on the outside tire wall of all four tires. Shawna understood and had the tires "flipped" and balanced within about 45 minutes. I'll be back for new tires for my CRV later this year.

Horrible service and attitude toward customers they keep hanging up on me after installing a tire…read moreand did not replace what they needed to in return with me and my kids in the car, my tire flew off while driving it causing extreme day and Mitch and they refuse to be responsible when I did not want to negotiate the liability