The customer service is great at the store (Smithfield, NC), however, it's always hot in the store…read morebut now it feels like a sauna in there. They definitely need to fix their a/c!

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I stopped by hoping they'd replace the bulb in a friend's Dodge 3500. The new employee asked the…read moremanager and he came out and took a look and showed me the headlamp needed to be moved and the store policy is they only replace bulbs in simple assemblies. He knew a lot about cars including working on racing vehicles and suggested RC about five miles away. I'm from Maryland and never considered the shop would be closed on Sundays. I found service at Auto Zone to be good.

Horrible customer service from the store manager. On Saturday 2/10/18 my son had a flat tire and…read moremy husband and father was having a hard time removing the tire. My husband went to Auto Zone to purchase a 28" socket. By the time he returned home with it my father had already removed the tire. So the next day 02/11/18 my husband went to return the socket because it was not needed. The manager acted as if he was breaking a law and stated " Someone must be desperate for money if he is returning a socket!" Well that is not the case. If its not needed why keep it. My husband did all he could to not make a scene. Not only was this embarrassing but the worst customer service we have ever experienced. We will never return to this store and neither will anyone else I know once I start sharing this.

Dishonest Diagnostics and Overcharging Unnecessary,…read morehigh-cost repairs N Carolina Auto Solutions is "dishonest" for trying to charge four times the market rate for repairs and unnecessary repairs. I sent photos of a botched oil change, but never received a response despite multiple follow-up emails.

They lied about diagnostic and tried to sell me a service i didn't need. They tried to sell me a…read morenew engine for $8500 when all i needed was a head gasket job. They also damaged my cylinder head. I reviewed them on Google and I think my review and pictures got removed i can no longer see them. My truck got repaired somewhere else with a 1 year warranty for $3800.

I've been getting my cars serviced at Johnson's Tire and Auto Shop for years, and I truly can't…read morerecommend them enough! Everyone there is kind, honest, and knowledgeable. As a woman, I always feel comfortable and respected in the shop, which means a lot. Olivia and Bryan are especially helpful and go above and beyond to make sure everything is taken care of. If you're looking for trustworthy tire and auto service, Johnson's is the place to go!

Poor customer service. Lack of communication. I believe In business repeat customers are so…read moreimportant, and having the ability to communicate with your customers. Communication skills are much needed.

I had my 04 VAN there for warranty work. Poof the VAN would not start. I had them change the…read morestarter but it cost me around $900.00 for a re - manufactured one see attached Invoice. p/n 323-1644D aka 89018123 installed. Post their starter change, every 3rd or 4th start the starter did not sound right during disengagement. I had time now so I ordered a NEW Bosch one. I used 3 different w/s to get the right part number. One of the sites was a GM site. I figured it was quicker time wise to just do it my self. The NEW Bosch was less than $200 and Deacon Jones Chevy is 25 minutes away. It only sounded bad 1 out of 3 or 4 starts which they would push back on probable. I pulled the old re -manufactured one they installed and starting comparing it to the NEW Bosch one. The old one had a 9 tooth pinion gear and the NEW Bosch one had an 11 tooth pinion gear. So MUCH more research and a call to my old Chevy Dealership in Wi. where i bought the extended VAN. Everything said the NEW 11 tooth was the right one. So if you look at my invoice they have it as a 04 Chevy Silverado 1500 extended cab. The vin on the invoice is my VAN's vin. So I looked up the starter for this erroneous 04 pickup with a 4.3 liter gas engine and it takes the installed 89018123 aka 323-1644D 9 tooth. The correct 04 VAN 6.0 liter Vortec gas engine starter is 89017630 aka 323-1622. So they installed the Silverado starter on my 3500 one ton Express Van 6.0 liter. I am lucky the wrong 9 tooth starter that THEY installed did not damage any of the Flywheel's teeth.

I took my 2007 Cadillac CTS to have the radio reprogrammed..sat there for 5 hours...was told I was…read moredone...the tech was supposedly on the phone with GM. I was told the radio was a discontinued model which makes sense for a 15 year old car... NOTHING was done...and they still charged $158. I have never known any repair shop that would charge anything if their item was not repaired... And I still don't have a working radio... talk about grand theft auto...never going back to any deacon jones facility again... and wouldn't recommend anyone else do