Several great experiences with CF of WF. If you own a Ford…read morethen the BEST perk is the Mobile Tech Service...they come to your home and do the service. Amazing. No dealer waiting room. No Bad coffee. They will do ALOT of service right in your driveway. Bells, hoses, batteries, oil changes, run diagnostics, etc. Eric The Tech Dude was/is amazing. Don't forget to give a tip $ when he does a great job. Danny A is our Service Rep at the dealer and he is also great. Unfortunately we had a transmission replaced and he did all the legwork with the Extended Warranty company. Superb communication skills and these folks have always performed exactly as they promised with timelines and costs. Truck has 100,000 miles and still going. Huge fan of Crossroads Ford of Wake Forest (as a Raleigh resident : )

This was the last time I will be disrespected, dismissed by this Ford Service. In years past. I've…read morehad very poor customer relations with their Service Advisers. I don't know why. But, time has passed, new F150 truck, and probably new staff, right? My circumstance involves known issues with a major mechanical component that Ford produced in a range of models. Mine is a 2019 and there is a plethora of information and YouTube videos about it. I decided I wanted/needed Ford's technical expertise on the matter even though I knew it would be more expensive at Ford. I spoke to an Adviser who was knowledgeable and we discussed options. Later, after consideration, I decided to go with a simple, normal, preventative maintenance approach, which was one of the options discussed. I'm not in a crisis situation, YET. But that's what preventative maintenance means. This situation, with these models, is complicated by some other-worldly design decisions by Ford engineers and not just any garage, shop mechanic should be trusted to know. The Adviser I spoke to knew about it. So, I called Service to schedule the , he didn't answer, so left a message asking for a call back. He didn't call me back. Days later I called again, he wasn't available and so I was transferred to Express Lane. That adviser said they don't work on these components and needed to go back to the main shop. Okay, fine, no problem. No one answered at the Service desk. I called later. The person that answered said that I needed to speak to THAT guy who wasn't available so they would deliver a message and to expect a call back that day. It has now been two week-days since and no one has called, not THAT guy or one of the other Service Advisers who didn't want to talk to me anyway. It's a common procedure, one that most folks do at least once during the life of their vehicle, and it's recommended. With my previous history with this Crossroads Ford (W/F) Service and now this, I can only surmise that they aren't inclined to care much about vehicles that aren't purchased from their own dealership. Neither of my Ford trucks were purchased there at Crossroads Ford of Wake Forest. A simple input of the VIN # tells them everything about the history of the vehicle: where manufactured, date of manufacture, options, etc. Otherwise, there is a culture at Ford, an arrogant culture perhaps, where they really just cherry pick the people and problems they feel comfortable with. I was respectful, polite, not condescending or demanding. I'm obviously a patient person. But I absolutely will not call again harass or beg them to care about duty, honor, integrity, dedication, commitment, values. I hope others get great care and satisfaction with their service at Crossroads Ford of Wake Forest. As for me, however, it just hasn't been the case. So, Good Luck!

Only giving 4 stars because of the guy that changed my tire. Went up here on a Saturday to be told…read morethey had to close early and come back Monday. Come back Monday and then they told me they wouldn't have anyone to change the tire until the following Thursday. Then suggested I go down to Pooles garage but they said I would have to bring the new tire with. long story short someone ended up coming up and asking me if it was an emergency and I said yes and he kinda just dismissed me like just ring her up. Didn't say nothing about where to go or anything. They overwork the guy that did my tire. Nobody helps him and it's wrong. This review was from two years ago. Hope it's changed 2026.

Went there for a used battery and the vast amount of parts was impressive. Seems to be a very…read moreuseful option for used parts

When I moved to Raleigh 26 years ago a neighbor of mine recommended I use Walton's Family Auto in…read moreGarner. I took his advice and have been going there ever since. Kevin Walton was a good and honest man, who I considered a friend. Since his recent passing his son Jeremy has taken over the family business (where he has worked for many years). It is good to know that whenever I need car repair, or just an inspection or oil change, I can trust Walton's Family Auto! They don't take appointments so you may have to wait an hour or two or leave your car over night to get the work done. They are reliable, friendly, and most importantly in this industry, honest! Thank you Walton's Family Auto for your years of service, I wouldn't go anywhere else!

Great place, great service, great and friendly people. I had work performed on a tire; it was fast…read moreand efficient. Highly recommend them.

I brought my 2025 Chevrolet Silverado 2500HD in for service and was ultimately very disappointed…read morewith the overall experience. My wife dropped the truck off at 8:00 AM while I was at work, yet I still found myself waiting past closing time to pick it up. The final bill exceeded what I would have expected to pay at a Chevrolet dealership for the same maintenance. While I understand quality work comes at a price, the value simply was not there for the amount charged. What left the strongest impression was sitting in the waiting area listening to the manager/owner conduct business calls that did not reflect the level of professionalism I expect from a company handling expensive vehicles. Between the excessive cost, the lengthy turnaround time, and the overall customer experience, this is not a shop I would choose to use again. Read the comments!

Carfix has a great team. Friendly. Professional. They get you in on time. They have a shuttle…read moreservice. They even send pictures of what they find. Seems like an ideal experience. What killed it for me was the estimate. First, it was WAY more expensive than I thought. But I could have dealt with that had they just broken down the bill for me: parts, labor, recycling fees, taxes. You know, the same way every other shop does it. But when I asked for this, all I got was, "Out system doesn't do that." Dead end. So I went where I could get more transparency.

Great service, very knowledgeable and friendly associates! Willing to work with you!! They are able…read moreto do almost any service here, as well.

I recently sought out a pre-purchase inspection at Epic for a used vehicle I was considering…read morebuying, and worked with Junior throughout the process. While the results were not what I had hoped for given my interest in the vehicle, Epic identified several significant issues that would have resulted in costly repairs had I proceeded with the purchase. Their thoroughness and expertise ultimately saved me a considerable amount of time, money, and frustration. I am truly grateful for the exceptional service provided by Junior and the entire Epic team.​​​​​​​​​​

Stopped in for air in my tire and the staff and owners were accommodating, friendly and made time…read moreto make sure my car was road ready!! They worked me in and patched my tire right then and there. Great service, advice and conversation. Highly recommend!!!!

This shop treated me great from the beginning to the end. They went through my truck and gave me a…read morelist of what needed to be fix d and then went through it to say what order I should get things done without breaking the bank. They definitely stand by their work and use quality products.

Great shop - locally owned so the service you get is personal. I was in a spot when my little Acura…read more"died" in my garage and had to get it towed and looked at asap. I know zero about cars and the owner walked me through a variety of "could be's" on the phone and then when my car was towed to his shop he determined it was just a battery. He could have really taken advantage of me and done a lot of extra work that was not needed but he did not. Highly recommend these guys.

We have been taking our vehicles here for several years now and he always fixes what needs to be…read moredone without charging an arm and a leg. Doesn't sell us parts or services we don't need. He has always worked with us to get our vehicles back on the road quickly. We have recommended him to friends because of his trustworthiness.

This has been my go to shop for many years for all my automotive needs. They are knowledgable,…read morefair, fast, family owned, and most importantly honest. I always go to them first and recommend them to everyone looking for a trustworthy auto shop.

I cannot believe a place like this still exists. An independent shop owner who is not locked in…read morewith this manufacturer or that manufacturer and tries to tell you the virtue of this tire over the current tire or the cheaper model you want. Darren is the owner and a hard working man. We learned of his shop through a tow truck driver who told us he purchased all of his tires through Darren, which is what we needed to hear. Today my tire was low, figured it had a nail in it and stopped by, no appointment, they looked at the car right away, replaced a valve stem, no charge as we had bought the tires there and away I went. We have bought 2 full sets of tires, had an oil change and had a nail pulled from a tire and we have never been there for a long wait. This is the place to go, they can get most brands and they don't have all of the ridiculous overhead or franchise fees and all of the other things that make the price of your tires go up and up. When Darren quotes you a price it is the price on the rim and out the door, not this that and the other thing added on once you get there.