Needed a battery for my wife's BMW. The guy at the counter was one of the drivers but was super…read morehelpful. The temp outside was in the single digits but he put the battery in. Not an easy task on these cars. It's heavy and buried in the wheel well in the trunk. He got the job done...and pretty quickly. Big thank you for going above and beyond.

I called and asked a question and was met with rudeness and was hung up on. So I went there with a…read morepicture from the internet and the man still was rude, so I went to O'Reilly's right next door and showed him the paperwork and was able to get the part I needed... Customer service goes a long way.. you've lost out and I think that's why it was 1 car in the parking lot compared to O'Reilly's where I had to wait in line, but was satisfied with the end results.. This was on Dixie yesterday in Dayton Ohio.. A guy with glasses....

Steer clear of this place. I sent my daughter--who's learning how to take care of her vehicle--to…read morepick up an O‑ring for a dipstick. She walked in fully prepared, with the dipstick and the exact part number in hand. Max, the counter salesperson, told her he "didn't feel like helping her" and sent her away without even attempting to look it up. When I called to follow up, Max challenged me to "call corporate" and insisted he doesn't take parts off cars. I explained again that the dipstick was literally in her hand with the correct part number, and he still dismissed it, laughed, and repeated that I should call corporate. When he said he doesn't take parts off cars, I asked about batteries, and he added that they only help with the parts they feel like doing. If a salesperson can't value their customers--regardless of age or gender--then they don't deserve our business. I won't spend another dime here. Advance Auto and other stores consistently go out of their way to help, while this location has an employee who jokes around and refuses to assist a young girl simply because he "doesn't feel like it." Good luck. You'll need it. I'll never go here again, nor will my friends that all work on cars. we are done with O'Rielly's, thanks Max D.

Yes my car had broke down on the side of the road and my mechanic had passed away will I've had…read moreproblems with the water pump oreilly sold me will since the guy Passed away they won't replace it the guy on the phone was a complete jerk and needs to be fired ...on the oreily in Kettering on smithville rd

We were driving from Indiana and some lights came on that I'm familiar with but I was still unsure…read moreif we should get them looked at. I called and asked to talk to the mechanic, and the receptionist put me through to Mike himself. I didn't even have to wait. Mike made recommendations that made him no money but I was reassured that I could wait to see my mechanic when I got home. I was very very grateful.

I made an appointment for Mike's Tuesday morning for Thursday at 8 am for a tire balance. This was…read moreoff a recommendation of a family member. When I pulled up I had a hard time finding anywhere to park because the lot was so crowded, but it was no big deal at first. I went in and told a man about the appointment I had made (2 days in advance mind you) and he told me with an attitude that it would be at least a few hours because they had no room in the garage. I said okay, thinking I really didn't have time because of work but whatever (hence making an appointment). Now I usually am pretty understanding but this is where it got ridiculous. The woman behind me in line (she also parked directly behind my car so I know I was there first) went to the desk and said she needed an oil change and something else done, no appointment. They took her keys no issue and one of the mechanics drove her car around. I was dumbfounded. Now maybe she was dropping the car off, but it didn't seem like it. It all felt incredibly wrong to me that she was taken care of no issue and I was met with a stupid look for questioning why I couldn't get in at my scheduled time. Beyond all of that, it took me about 10 minutes to leave because of cars parked behind me and having to slowly maneuver around a disorganized mess of cars. If you want friendly, organized service that sticks to their word, I would go somewhere else.

Towed in late, and even though they were closing, Mike came to the door and told me to drop the key…read morein the overnight box and they'd handle it first thing. Called at 8:25 AM, and Mike had my tire repaired for just $42 bucks--no need for a new one--and my car was ready. Thrilled with the fast, friendly, and affordable service!

I took my 2011 Camry in because I had another nail in my tire...I'm doing my absolute best to…read moremaintain my car and be a good steward over it, but with everything being so high, unexpected costs unfortunately aren't in my budget. Keep in mind, this is the 2nd time in 2 months I've had a nail in the same tire, and I need new ones. I must admit, going to these shops as a woman, I was prepared to be stern, determined not to get more than what I came for. This young man, soft spoken, came and asked me what I needed. I need my tire patched up. They couldn't patch it (devastated), I couldn't afford to buy a new tire because where the nail was, it was hard to fix and be safe to drive....This man told me to hold tight and came back a few moments later to tell me they were gonnatake care of everything for me !!!!!???? WHY? So I can be SAFE, ME! They don't know me at all. Never been there, and He advocated on my behalf so I can be safe...Who does that anymore? The state of this Country and its divide are well known, but he helped me just because I needed help. I've been crying all morning and praying for Him and His Manager. Please go support them, and I will definitely pay it forward there. This is the one on Springboro Pike across from the Dayton Mall!!! Thank you guys so much, you have a lifetime customer!!!

The staff were professional and clear in their explanations. They were accommodating in taking me…read morefirst thing in the morning without an appointment.

I went into the store on February 12, and spoke to one of the service technicians regarding my…read morejeep. I had the tires rotated about three weeks ago and the very day after they were rotated I noticed a noise from the front end of the car, it sounded like it was coming from the tires. It was like a rattling type noise.. It only happens when my car hits a certain speed like on the interstate, which, I have to drive multiple times throughout the day. When I had looked up possible causes for this noise one of them was, if the tires had been rotated, but not properly placed back on that, could be the reason. Also, my vehicle has been pulling to the left. So, The technician says that he needs to drive my car to check this out, so I give him the keys thinking he'll drive the car down the road and back and then when he comes back, he'll put it up on the lift inside their garage, and look underneath of it to Make sure that the bolts have been placed properly. Make sure that the tires were properly balanced, and make sure everything was properly aligned. But, that's not what he did, he walks back into the store looks at me and says "so how long has that steering wheel been crooked" I responded "it hasn't been. There's nothing wrong with my steering wheel". Then he says How long has it been pulling to the left? I'm like, since the day after you did the rotation. Then he tells me that the source of the sound has to be the ball bearings, and that I need to take my car to a general mechanic and have them check it out. He Didn't spend one second actually looking at the tires or checking the bolts that hold the tire on. As I mentioned before, I'm on the interstate all throughout the day several days out of the week. If God literally forbidding something goes wrong with this vehicle, it's not just my life! And this is my only vehicle to get to and from my job! And I cannot just keep taking off work and come in there and have somebody dismiss my concerns. So once I got to work, I had to find an automotive repair shop that is open past 5 o'clock so I can go and have my vehicle evaluated for something that even the repair man, over the phone, stated, sounded very much like whoever rotated the tires did not put something on properly or didn't align or balance them. Fortunately, this repair shop also does tire repair and replacement and alignment. Ps. The link they sent me in response to my review. Goes to a website for you to join their fleet program. No customer service anywhere in sight.

Great place to have your car serviced. Larry says he'll have it done at a specific time and he…read more does. Dennis is great, he will find and fix your maintenance need. They never waste your time or precious income on repairs you don't need. They care about you and your car, I love this place, GOD BLESS SCP Automotive, a repair shop you can count on!!!

I brought my car in because the airbag light turns on after moving the passenger seat. They scanned…read morethe car, confirmed there was an airbag issue, but offered no real diagnosis or fix. They recommended replacing the battery, charged $150 for it, and wanted another $150 just to install it. I declined the install and later confirmed that replacing the battery did NOT fix the airbag issue, making the recommendation unnecessary. They also suggested the airbag issue might be a recall, which they could have easily verified using my VIN--but it was not a recall. I also asked them to look at a rear leak and was told to pull a drain plug and then referred to a body shop because they didn't know how to fix it. I paid $120 for diagnostics and walked away with no solutions. Unfortunately, this shop has gone downhill over the past few years, declining from a great place to one with weak diagnostics and questionable recommendations. Customers who aren't car‑savvy could easily overspend here. I won't be back.

I sent out a yelp message to automotive companies asking for a quote (service requested) on fixing…read moremy muffler. Weber's Automotive Service was very prompt to respond and I was able to get an appointment scheduled straightaway. The place is conveniently located and the staff are very friendly and helpful. They communicated well all throughout the service. They did an excellent job and for a very decent price. I'll be happy to come back for another service in a heartbeat. Great work!

John at Webers will fix your car right! After having someone (not from webers) use the wrong…read morefittings and mess up the brake lines and having it at the shop a couple times John did right by us and got the brake lines fixed! He also noticed the wheel bearing needed fixed and gave us a good deal to get everything done! I am so relieved to have my teenager driver driving a safe vehicle now! I highly recommend using them as your mechanic they are very honest and affordable.

Do not do business with this company, my parents paid $752 for a transmission, this company was…read moremade aware that the transmission was bad just three weeks after taking it from the lot. When they spoke with the sales person, salesperson said, bring the receipt along with the transmission they did so, and they refuse to adjust or credit their account, not only did they refuse to credit my parents account. They sold their coil as well, and refused to give my parents credit for that. I have filed the complaint with the Better Business Bureau on my parents behalf. This is not right, you cannot take advantage of people. Do not do business with this company. This company does not do as they say, and say as they do!!

These people are fair and legit. I've been going there for years for parts,…read moreand I've sold them a couple of cars. Honesty is something rare these days in any business; I get a strong feeling from these people that they mean what they say, and my experiences with them have all been positive. I appreciate this company, especially the people. If we had more companies that treated their customers like Quick Parts does, it would make life a little easier. I know they've helped me. Many times. G. Hill Dayton,OH 10-19-21