I went in looking for a bolt lock which I saw online since I need a replacement. The guy working gave me the options of giving him a part number or I'm out of luck, did not even attempt to research anything. I'll go to another location or purchase it directly from Nissan. I strongly encourage the store management to invest their time training employees on service. Every autozone I've been to has happily searched products and gone looking, while tonight I was given the "you're SOL, you don't have a product number" approach. A joke of an experience. read more

I came in because I knew I had a tail light out. Richard came out to the car, told me which one was out, showed me how to replace it and grabbed the light I needed. I was in and out in 5 minutes and it was all because of the amazing service Richard provided. I will definitely be back! read more

I came in for a new battery and installation and received prompt and great service. Sergio the manager helped me personally and was excellent. Professional, kind, and helpful. read more

WORST customer service ever! avoid this place. i have gone several times throughout the past couple months and it has never been a good experience. i have experienced: a technician installing the wrong headlights and attempting to charge me for the correct ones even though it was HIS mistake, a technician loosely installing my battery causing my car to not turn on randomly because of a short circuit, i have had to wait 15 minutes for someone to check me out even though there are plenty of associates and often an empty store because they're being lazy, a lady selling me and charging me extra parts i didn't need/ask for, and then today a girl rolling her eyes at me because i was returning those extra parts that i didn't need/ask for. not to mention i overheard the manager basically threatening the employees and telling them they better answer the phone and also keep sales up while she goes on her 15/30? minute break.... like girl, maybe your employees are miserable because you make them miserable with that attitude. never returning here. would rather go straight to the dealership or another auto parts shop. read more

I ask them for help checking my engine light. I want to get rid of it from my car. Then they give me some tools to try and fix it myself (I have no idea how to do it) and after I finish (just try my best) I return the equipment to them, but they not really did good service to me. and I'm done. Everyone please go to El toro rd Location. It's way more better service! read more

I used to love going to this store. I've beeen here a few times after new management it's been 2 times that I come in now and both of the those times employees are so rude and don't know what they are doing. While being in line I heard the store manager scream at an employee in the back side very unprofessional I felt really bad the way she was expressing herself towards him. I have worked in retail before and if you want to chew out your employees you do it alone not in front of other employees. Worst of all in front of customers no good customer service by that at all. I asked the employee that was helping me really nice kid named Max and mention the manager screaming was store manager Gladys and the employee getting yelled at was Adrian I saw the kids face to me it seems like he was crying . I told max where I can call and make a complaint about this and mention there was a number by the entrance I called that number never got an answer and never heard back from them neither. Idk what happened to the previous manager but I wish he was still here very nice employees before, well at least the store manager had them trained good to be polite unlike store new manager that is so unprofessional and extremely disrespectful towards his employees. I hope corporate can do something about the new management. read more

Andrew was such an amazing help finding me the correct light for my car and helped me install it!!Great customer service and super friendly!!! Thank you so much, Andrew! read more

Came in here pretty late because of a battery issue. Guys there were really helpful and got me back on the road and saved me the hassle of having to leave my car at a shop overnight. Really nice employees overall. I need new wipers so I'll be back there soon. read more

Have gone to dispose of oil, twice, and each time the oil disposal is "full". If I could drain my oil there, I'd spend my money there to get the new oil and filters. So now I just take my business elsewhere. read more

I came in because I need to buy a new cabin air filter for my car. Robert saw us come in and offered us some help. Even though the item wasn't in stock, he did his best to help us confirm it and helped us transfer the item from a different store location. Super helpful, I wish the one of the associates from the Harbor/Baker location would help us to this location. Thanks again! read more

worst experience ever went in for car parts that showed in stock online once i get there they say we dont have any i asked why not if when i called they said yes mention it shows 2 in stock but nothing once im there i asked why not person that helped said idk store manger is the one that takes care of that i said what u mean isnt there a system or some sort of app that replenish stock ? employee said no its been like this since new management came and mention im not the first to complain i wish someone can take action i liked this store its close to home nut now it seems i have to be going to Oreilys mote often! and to top it off i get there and assit store manger is arguing with other employees and insulted him very unprofessional! please make store great again ! read more

So I have been coming to this place for a while, for random needs. However today I needed to go to replace my headlight and fog light. I was pleasantly greeted by Robbie on the phone who was able to quickly look up the parts and put them on hold for me so I didn't have to wait in line or anything when I got there, I was able to check out quickly. I casually mentioned how I have no clue how to put these things in and the helpful clerk Joey was a very good customer service representative, who offered to come out and install them for me right there in the parking lot! I cannot be more grateful and impressed by the customer service at this location. Thank you for hiring such great staff! read more

Shoutout to Patrick for the great customer service last night - super great guy! My girlfriend's car battery died, so we came here to get it swapped out since they replace this particular one for free with a new one if you buy it there. Patrick said he had to charge up the battery, which would take an hour or so, so while he did that, we went to go grab dinner - and when we came back, everything was all set to go and not only did we walk right out with a brand new, free battery, Patrick kindly installed it for us, even amidst all the Coronavirus craziness going on right now. Super appreciative that he made it really easy for us, and he was super knowledgeable about everything too - he works as a mechanic for Ford as well, so if you have any questions, ask for Patrick! read more

Last fall we had an emergency and had to purchase two house batteries for our RV while vacationing at the beach. Fast forward to a few months later, again at the beach, we started smelling rotten eggs in the RV, and it wasn't our sewer line. We checked the "new" batteries and they had liquid coming out the top of them and smelled horrid. We called and spoke to Richard and he was super helpful over the phone locating our warranty and told us to bring them in. We brought them in and Richard and the manager recognized immediately that both batteries were fried and they replaced them without any hesitation. Thank you for such quick and polite service! read more

I should have written this review about two months ago when the guys at this AutoZone were so helpful! A younger guy (maybe Robbie?- not sure if I just made that up) completely saved me. I was in to buy a battery because mine was completely shot but I had hardly any money and was just going through a really hard time. The gentleman at Autozone not only helped me to find the right battery at the best possible price, test my own battery to make sure that was in fact the issue, and install the new battery, but they were also very patient and understanding with me as I made phone calls trying to figure out how I would pay for it. It was a long night, but the guys at this AutoZone were patient, honest and helpful. Thank you for being kind when I needed it most! read more

Always helpful! Last couple of times I have been, they have been short handed. This is tough when you are coming in to have a battery replaced. They are happy to do it free of charge, they just need to have enough staff. Overall, great location and friendly customer service. read more

Came in earlier today and worked with Frankie. I had a bulb go out on my taillight and I (thought) I bought the wrong one at Pepboys. Before he sold me the pair that corresponds with my car, he asked to see the bulb I bought earlier. We both left the store and headed to my car. Once he examined the bulb and my tail light, he told me this was the correct bulb and popped it in my tail light. Awesome customer service! He took the extra step and helped me out when he could have easily sold me. Will definitely come back for all my vehicle needs. read more

There isn't an Autozone that I've not been disappointed with their customer service. This one is no exception.

Came into to purchase a battery yesterday morning, as i have little to no automotive knowledge i decided to come in to my local auto parts store. I was promptly help by a gentleman named Juval he explained the differences between the the types of batteries they had in stock for my car as there were many they were kinda pricey but thats what you get for driving a mercedes lol he also let me borrow some tools and assisted me in changing the beast of a battery. Anyway juval was a great help to me and had a positive attitude i will return to this auto parts store for future parts! I hope your cat feels better juval thank you and god bless! read more

I always get what I need here and the staff has always been very helpful. Always a plus to see one of my favorite actors, James Franco (Martin) here as well :) read more

AutoZone - Martin. James Franco look alike!! - Auto Parts & Supplies Near Me - Costa Mesa, California

Friendly service, even though this is a bit farther than other auto parts stores, it's worth it for the service. Only reason I give 4 instead of 5 stars is that it's a smaller store, so on-hand selection isn't as large as some of the bigger stores. read more

Clean store, friendly AND knowledgable staff. The Mgr. Kim was super helpful in getting my part from another store FAST :-) I would drive out of my way to get the VIP treatment I felt that day. Big smiles. read more

I needed a new battery for my car. Came into this location to ask if they can test my battery. Waited in line for about 5 mins when the employee with the pony tail asked if he could help me. I asked if he could check my battery. He told me to wait while he helped everyone else in line behind me.. what's the point of having a line?? Terrible customer service will not return read more

Auto Zone.....ugh. Called in inquiring on a product and Beverly told me they had in stock and did I want the part placed on hold. How nice, I thought. Yes that would be great. Got there and told George M that the part was on hold...he proceeded to look for it for the next 20 mins. No feedback at all from him - just watching him scurrying about the building, looking for our part. I wish he could have said that he was having difficulty finding it - something would have been nice. Finally, he told us that they did not have in stock. This was the evening crew. Customer service here seems to be a little apathetic. We left and found at O'reilly's...just a few blocks away. read more

Javier helped me with my Vanagon batteries, with a smile. He went way out of his way to make sure I left happy after helping diagnose my batteries. Thank you and I will definitely come back to him. read more

I went to get a new lightbulb for my car and I want to thank Sergio he was really polite to helping me to find the correct one for my car and to installed too ! He was awesome !!! read more

Not bad. Standard service, not to fast but they are helpuful enough. Also they will change your batteries, wipers etc. All you have to do is to buy it from them. read more

Normally when you purchase a battery from Autozone it comes with a year warranty. Well this evening we attempted to return a battery purchase less than three months ago to this store. Robert refused to replace the battery and insisted that it only needed to be charged and tried to tell us we needed to wait around for an hour for it to charge. The battery didn't need to be charged when by boyfriend told that was bulls*** and that he needs to replace the battery. The said without checking it I'll sell you a new battery.... the reply he got was, "is that going to come with Vaseline?" The manager then got super mad and said, why don't you say that to my face- then get out of my store. My boyfriend told him to give him his battery and he would gladly leave. He took that battery to another auto zone store and sure enough the manager actually tested the battery and the core was bad-- and with no hassle replaced the battery with a smile. The manager of this store needs to be fired for a crappy attitude and for not honoring the companies policies! read more

So nice and very helpful. If you have any questions regarding working you on your car, they will help you out.

This review is for the store at: 3105 Harbor Boulevard Costa Mesa (714) 434-3652 Very quick, no-nonsense. I appreciate that. The friendly clerk, Juan, was so wonderful as to take the time to help my replace my two break lights. What a welcome act of kindness right after getting a fix-it ticket just a block away on Harbour. Juan, thumbs up! And hooray for small cars! read more

Helpful and professional. Not a car person, and needed some help. Ha no idea they could read the computer in your car to help identify/verify Engine warm=ning lights before heading into a mechanic- who would probably definitely find issues... read more

This place is clean and the employees are very helpful. Prices on some items (like HID headlight bulbs) are inflated vs Internet but I've come to expect that from b&m stores. read more

Jose U ignored me and stood looking at his phone in the back. Also doesn't know what a metric ton is. Hector seems like the only person trying. read more

They didn't have the body parts, or dowel fasteners that I needed, but they seemed knowledgeable and helpful to customers, from what I had observed. read more

I was here Saturday afternoon an had a great experience from the second I walked through the door!i was assisted by Richard/Rick..?i came in to buy a product completely unrelated to the issue I had with my car...we began small talk and I mentioned my "Check Engine" light just came on...unbenounced to me he said they check em out for free...within minutes my problem was diagnosed and printed...thankyou once again kind sir!and sorry for the late post read more

Every purchase at this store has been a breeze....Manager Kim really knows her stuff. Make it your first choice!

Quick service when I was here, which was during the day though so that's understandable during the week usually. The two guys who helped me out both times when I had to come back and get another part were very helpful and got me out of there quick to get my car fixed. Clean establishment, easy to find on 19th street. read more

Very nice staff clean store. There is a bit of riff raff out side but they staff knows what they are doing.

Good and helpful staff, I come here frequently. Remember it's a Do It Your Self store, idk why people are getting butt hurt about wiper blades if you don't know how to put them on then don't go in. read more

Slow and unhelpful. Employees speak poorly about customers after they leave. With a line of five people they have three employees gossiping behind the counter gossiping. Manager is rude, went in for a return literally five minute after purchase and with 0 line the manager couldn't be bothered with bringing up the last transaction. read more