After a weekend of bad service from many places, I felt compelled to write about the one place I went to that actually provided great service. Jose, who I think is the manager, was so nice. He explained what battery I needed in terms that a non-car person could understand. He installed the battery for me right away even though the store was somewhat busy. He was friendly and funny as well. I will definitely return here. read more

Thank you David and everyone over there for always being so knowledgeable and professional. Every single time I have come into this store I have been treated with so much respect and care. I truly appreciate the service and helpfulness of the entire staff. Proud to be a customer! Thanks again! read more

Manager Jose and shift manager Kayla were so helpful installing my windshield wipers. So patient and knowledgeable. They both came out to the parking lot and helped me problem solve my issue. Highly recommend. Excellent customer servic. Happy customer! read more

AutoZone - Auto Parts & Supplies Near Me - Costa Mesa, California

Izzy the assistant manager put in 2 replacement brake bulbs in my car. It was a difficult task because of the panel covering where the bulbs are located. Izzy went above and beyond to get those bulbs in!! She is a real life saver! I'm disabled and could not have gotten those bulbs in. Thank you so much Izzy! read more

People like Jose, the manager with the grey shirt, is what makes it worth going to AutoZone for help/a part first before other places. Despite the fact that there was a long line and a rush, Jose still took time out of his day to come outside with me and look at my car to help find the right part. This is the definition of a quality AutoZone experience. Corporate and managers and higher ups who read these reviews, please make sure Jose is taken care of because he takes care of your customers which is the heart of the business and cash flow! read more

horrible customer service, AutoZone needs to stop hiring young employees that don't know anything. This one employee laughed at my face after I said I need help checking my oil like WTF do better, bro. read more

What is usually an intimidating store for me - was an awesome experience with Jacson L. ! Thank you so much for employees that are knowledgeable, kind and go the extra mile with customer service :) read more

If i could give the service 0/5 i would have, i have been to so many auto zone and none of them are unprofessional this is the 1st time i came here for an because this is the only place that have what i need yet the blond cashier lady throw such an unprofessional attitude towards us, i mean if you hate your job just go somewhere else and work lol. read more

Claudia has a good customer service, she makes a good difference in this store. Love her attitude

This store is horrible the service is not to be found seems like a lot of disfunction going on manager arguing with employees in front of customers and there's no product as the store is completely empty. The new manager can't seem to get a grip it's like she has no clue how to manage a store. I used to like going there as this is my local auto parts store but I think I'll be going somewhere else from now on. read more

AutoZone - Missing tools - Auto Parts & Supplies Near Me - Costa Mesa, California

I was checking out during a theft. The manager Tony excused himself from me to take care of the incident. The woman stole a battery, and the man brandished a knife outside of the store. Tony made sure to keep the robber and weapon out of the store. When everything was calm he returned, apologized, and finished my transaction. I was very satisfied even though you don't give out paper cups for fluids. I will return and thank you Tony for showing professionalism under pressure. read more

5 stars for Jacson. Great employee, thanks for helping me with my car battery. Very kind and helpful employee.

Seriously Kayla at this Autozone is the most incredible person I have ever met. On Christmas Eve she helped my mom and I not only figure out what new lights we needed for our car and look up the part number but went as fast as to install them for us with an explanation as to how to do it in the future. She deserves so much praise and this location is so lucky to have an employee like her. I've never met anyone so kinda and quick to help out two clearly lost shoppers. Thank you so much, you saved our Christmas Eve since I got off work late and we were worried we couldn't drive at night. Thank you read more

Check the price you're being charged. I was told $18 for $13 item. I had to correct them.

Not bad. Just like any autozone. They will change your wipers, lightbulbs and batteries for free just as long as you purchase it from them. My Acura had a bulb out in the headlights as I was driving home and I got pulled over for it but thankfully there was an autozone within a distance and I told the officer that I'll replace the bulb with a new one ASAP which literally right now if he doesn't give me a ticket. He let me go with a warning and watched me pull in autozone. I had to wait a few minutes before an associate came out to help me but it wasn't a problem though, he went out ahead and showed me the bulbs that were available for my car, and I chose the one I wanted and he offered to put them in for me which caught me off guard. I forgot his name but anyway, I thanked him so much for offering that free service and he told me that any autozone will be glad to replace your bulb, wipers and battery if you just ask them. It was really dark at the time in which I'm really appreciative that my cars bulb was fixed during the evening time and also saved me a ticket! read more

I am writing to express my dissatisfaction with the service I received during my recent visit to your establishment. Specifically, I encountered an incident involving one of your employees, SASHA, which I found to be unprofessional and disrespectful. During my interaction with SASHA, I had a specific inquiry that required her attention. However, instead of addressing my question or providing assistance, SASHA seemed disinterested and disregarded my concerns entirely. What was particularly troubling was her blatant disregard for customer service, as she appeared more focused on engaging in conversation with my boyfriend, neglecting her duties to attend to my needs. It was unprofessional that she was more focused trying to flirt with my boyfriend then answer my question if I could put 0 stars I would. read more

Rude customer service giving me attitude when I was nothing but kind asking about a Honda civic part. Loser this is why you work at AutoZone. read more

Sergio was the best!!! I came in with no idea on what antifreeze i needed and he assisted me with everything and walked me though it all. Will be coming back! Thank you sergio! read more

My car was serviced by Sergio and I could not ask for a better response. He replaced my batterie and checked for any other issues. If I have any other issues with my car I will come back to this location. read more

David Lopez gave me great customer service five stars ordered my product had one in stock told me you called me the next day very responsible pleasant to work with great customer service I highly recommend going to see David Lopez at AutoZone on 19th St. ask for David Lopez he'll give you the best customer service in auto parts will complete all your needs thank you wish there was more employees like you yourself to help guess that need help read more

I usually find AutoZone to be a good Company. However this location in specifically, was very unhelpful Eduardo in particular was very bad with Customer Service quite unprofessional, wasn't even wearing proper uniform (he was wearing a plain gray T-shirt rather than a red employee shirt like every other employee) he also showed no interest in helping a loyal customer of Autozone. Even though he was behind the counter on the computer acting as if he was there to do his job of helping customers with respect. He actually gave attitude and suggested that I go to Home Depot to buy a socket rather than a tire iron from the store. I am not sure why AutoZone has Eduardo on the payroll I advise avoiding this location! read more

I tried to return a part that I purchased at another location and the store manager wouldn't let me return the product. Not only that, but he was incredibly rude and told me that the product looked like it was from Amazon despite the box being unopened. I had to drive out to the other location where they gladly accepted my return and even said that I should've been able to return the product at any AutoZone location. Even though this location is closer to me, I do not plan on returning here due to the awful customer service. read more

Tony T helped me today by changing out a brake light. I' had gone to a couple other places, they said they didn't have time. Tony T got his tools & set about changing the bulb which isn't easy. Kia makes sure to make things complicated, even a brake light. Tony has a great attitude. He didn't''t ask where I bought the bulbs. I had purchased months ago. He said he thinks of others like his mom or sisters who need help in my situation & set about helping me. Thank you Tony! & thx to AutoZone for hiring such a compassionate skilled person. read more

Robert was amazing help with with installing a new vehicle battery my daughter. We don't have an Autozone near me that installs batteries or could help with this. read more

I had a problem with my low beams I was like fuck might get pulled over!! But I came and Max was fucking awesome he helped me and some chick that was in the parking lot!! Give the guy a raise! Helping everyone that's awesome read more

This store offers a different return or exchange policy than every other stores though its also owned by the corporate. David denies the return or exchange of the item that I got from the Autozone with the reward card by claiming that I must have the receipt. When I purchased the item, the clerk assured me that I can provide my phone number of reward card and it will be in the system in case I need to return or exchange. I have not used the item and wanted to exchange for the store credit but David with glasses, who worked on Sep 3, 3:30pm, changed the corporate policy to refuse the return for store credit of the goods. The regional manager should check with this store to have the right training done to front checkout clerks. If a clerk likes David would keep providing bad service to loyal customers with reward program by refusing to follow the corporate policy, the HR should consider laying him off. read more

GREAT customer service, needed help with coolant for my Chevy Traverse, had no idea how to put it in & I received GREAT customer service!! Now I can go to Arizona tomorrow with peace of mind. Will continue to honor shopping at this store for all my car needs!! Nice & clean too. read more

I had a headlight out, and came in to get a bulb, Andrea was so sweet she helped me find the right bulb and installed it for me, I'm so grateful and impressed with her great attitude and helpfulness, 10/10 visit and if I could give more stars I would! read more

Firstly, everything was fine inside the store. A young man was professional and helped me find the part I needed. My complaint is about the lack of concern the manager has for the outside of the building. When I drove into the parking lot, there was trash everywhere. It looks like they never bother to clean it up. The way a store looks on the outside influences what your customers think about it when they walk in. It looks like a slum and makes me feel like I'm in a bad part of town. I will be going back to O'Reilly parts on Superior where I don't feel like I'm going to get mugged. read more

I needed I knew batterie today and mr.phong helped me the minute I came in the store. He was very kind and replaced my batterie in less then 15 minutes.I can really recommend this location! read more

The kids that work there are very nice .. but Have zero idea of cars or how to look up parts. Every time I call it's a train wreck and I end up going elsewhere read more

Had a battery go bad in my Prius Plug in. Hard to find battery. AutoZone found it for me at a great price and even installed it. Half the price of PepBoys. Thanks read more

I came in to get some breaks for my car and the best service I got from manny he was quick and understanding and easy to talk to thank u autozone read more

I came in to buy a replacement bulb for my tail light and not only was the staff extremely friendly they changed my bulb out free of cost without my asking for the service. Rudy was amazing, friendly and quickly had me on my way after replacing my bulb! Really appreciate you fellas! Saved me about 3 hours of YouTube tutorials! read more

I usually don't write a review on an auto parts store, but I had to make an exception. I also don't generally place a lot of faith in parts guys. But these guys really take the cake for poor customer service and overall lack of knowledge. You can tell that nobody there really cares. Good luck if you have to deal with David the assistant manager hes rude and unable to even identify parts. read more

Drove in from Arizona and my battery died once I got to Newport. The employees were great, I bought a new battery and they even pulled out the old battery and out in the new one. In and out in about 20 minutes. They were amazingly helpful. read more

Andrew was really kind and helped me out with my tale light great customer service I would have not known what to do without him thanks read more

AutoZone - So helpful!! - Auto Parts & Supplies Near Me - Costa Mesa, California

Sergio and Josh took great care of me with some parts that were purchased at another store but were incorrect.

great customer service !!! manger/ leader who assisted me for my refund was able to resolve my problem with no issues, he also explained to me about the company refund policy to make it easier for me for future referenc. Overall professional, quick and efficient . read more

I went in looking for a bolt lock which I saw online since I need a replacement. The guy working gave me the options of giving him a part number or I'm out of luck, did not even attempt to research anything. I'll go to another location or purchase it directly from Nissan. I strongly encourage the store management to invest their time training employees on service. Every autozone I've been to has happily searched products and gone looking, while tonight I was given the "you're SOL, you don't have a product number" approach. A joke of an experience. read more