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    Autozone

    3.0 (2 reviews)
    Closed 7:30 am - 9:00 pm

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    CMA'S Colonial Hyundai

    CMA'S Colonial Hyundai

    (53 reviews)

    Once again they exceeded my expectations. The repair came in early and with a discount (coupon)…read morethey offered me. After a nightmare at PEARSON Hyundai and WEST BROAD Hyundai. (One mounted directional tires backwards. When I returned saying the car pulled worse than before they also admitted not doing the alignment I had paid for because of time. Had I not returned they would not have told me. They let me drive out having paid for work they did not do! The other overfilled the oil at a change by double and neglected to fill the radiator at a flush!!!!) If I hadn't checked the fluid levels who knows what damage would have occurred to my car.) NO SUCH PROBLEM AT GATEWAY. It is nice to go somewhere you can trust and the polite helpful staff are truly appreciated. Many of my colleagues have Hyundai models and I tell all of them: Gateway is the BEST!!! Even if they are 15 minutes south of Richmond on 95, it is worth the extra few minutes drive. They do it right the first time, no excuses and don't mind answering questions. I couldn't say enough great things about them. THANK YOU VERY MUCH.

    I purchased a Certified Pre-Owned 2022 Hyundai Sonata Limited from CMA's Colonial Hyundai. Shortly…read moreafter purchase, the vehicle was found to have oil leaks, which the dealership's service department repaired after the sale by replacing turbo oil components and gaskets. I was also informed only after delivery that the vehicle had non-OEM parts and missing fasteners, which were not disclosed at the time of purchase. Despite my concerns about certification standards and disclosure, the dealership has not offered a resolution that returns me to a neutral financial position. When I raised concerns and asked for the transaction to be unwound, I felt I was treated as though I had done something wrong for simply requesting accountability on a certified vehicle, rather than as a customer with legitimate concerns. This experience has been disappointing, particularly given the expectations associated with a Certified Pre-Owned vehicle. I recommend that future buyers ask detailed questions and carefully review inspection and disclosure documentation before purchasing.

    Loyalty Toyota

    Loyalty Toyota

    (135 reviews)

    Mr. Floyd Whitlock made the vehicle buying process easy and straightforward. He's a genuinely nice…read moreperson and spared us the car salesman bs that is far too typical. We got a most excellent vehicle! Also, Brandon Jones, who handles the financing side of things was great. Both of these gentlemen went above and beyond. The service and autobody departments are second to none IMHO.

    This is long but full of caution against doing business with this place. On a Monday, we went to…read morethe dealership to purchase a pre-owned Toyota Tacoma that was very nice! Fully loaded, clean Carfax, sunroof, lift kit, all the bells and whistles for the price point we wanted. We bought the truck, paid a $5000 down payment, and signed all the paperwork on Monday evening, but we were told the truck just needed new wheels and that they were being delivered and installed tomorrow (Tuesday) morning and then detailed and we could pick it up Tuesday. We said okay no worries and left. Tuesday afternoon we called after not hearing anything and they said it wouldn't be ready Tuesday because during the tire install, a specific, special bolt broke, so they had to order a new one and it would be delivered and installed Wednesday and we could pick it up Wednesday. On Wednesday, we called and they said it's almost ready, it just had to be aligned and detailed, but it would be 100% ready on Thursday. On Thursday we actually go up there and are told that there was an issue with the control arm, but it would absolutely 100% be ready to go home on Friday, no questions asked and they would deliver it to my husband at his workplace, and we left in a loaner. Friday comes and they call and say they 'cannot get the truck to align' and they discovered $9000 worth of repairs so they cannot sell the truck... At this point we were very frustrated but did appreciate that they didn't just give us the truck anyway, but they needed to make this right. We asked for a manager and were given to the General Sales Manager, Shaun. We told him they had 24 hours to produce at least 2+ other comparable trucks to choose from and we would not be putting another cent towards it, and we would be keeping the loaner they gave us until they had a viable option for us. We also made it clear that he's only open to Toyota or Nissan ONLY. He said no problem, and to come by at 11:00 the next (Saturday) morning to look at the other options. Shaun calls Saturday morning and says they have 3 options, one is a Chevy and we stopped him and said we told your receptionist only Toyota or Nissan last night, but he claims he 'didn't get the message from her' but luckily he has a Nissan Frontier with less mileage and a newer year (although no bells and whistles) that we can try out when we get there. We arrive and Shaun takes us to his office and asks for a rundown of all that's happened so far since he 'wasn't on the sale from the start'. We believe he should have done all the discovery prior to us arriving, but we go over the past week in detail. He then goes into this long, drawn-out spiel of the issues with the truck we originally purchased (we already knew these things) so we ask to just move on and see the Frontier. He says, 'Well I'm going to fall on the sword here, it's 100% my fault, but the Frontier was sold last night.' If he knew the Frontier was sold on Friday evening, why tell us on the way to the shop Saturday morning that we could come and look at it? At that point we were ready to walk away, but he said he could pull together a list from their entire group's inventory of possible options. He comes back 10 mins later with a spreadsheet of trucks - ALL are over his price point and the one that was sort of an option was a Nissan Titan WITH damage on the Carfax AND a diesel engine... We said that we were totally done and ready for a refund of the down payment, and then he started to say 'Well we don't typically have accounting here on the weekend...' but we insisted that we would be leaving with our money in hand, no matter what he had to do. We got 'lucky' per Shaun, and they did have a finance person working and we left with our refund and the absolute worst taste in our mouths. Take your business elsewhere.

    Autozone - autopartssupplies - Updated May 2026

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