Wonderful experience at Valvoline Instant Oil Change. This was my first visit to this location. My…read moreservice technician was friendly, very professional and pleasantly engaging. I was in and out in 15 minutes. I paid $118 for a full service synthetic oil change. Also established that they can also service our 2021 Thor Gemini 23TE Class B+ RV which is a huge bonus as the location is right down the street. Highly recommended and hats off to the manage and his crew for a job well done!

Want a quick and easy oil change ? Best spot around. I HATE having to drop my car off or wait an…read morehour for an oil change. They offer to check other things - most the time I take care of everything but my oil changes. So typically my visits run around $100 for a Full Synthetic Oil change. I do get coupons in my emails so make sure you sign up to get a coupon for your visits !! The staff are super quick and friendly as well. They get in you and out within about 15 mins - sometimes you gotta wait if the building is full of course.

Excellent work, estimate, & customer service. The Staff are…read moreall Professional and friendly.

Great customer service and work. Great communication and very thorough. Will happily do business…read morewith again in the future.

My car's check engine light recently came on, and after reading the outstanding reviews on Yelp, I…read moredecided to contact Elliot Automotive. From the moment I called, the experience exceeded my expectations. Jay was incredibly kind, professional, and helpful. As someone new to the Richmond area, it was reassuring to have such a positive first interaction with a local business. Everyone I encountered was friendly, welcoming, and truly focused on providing exceptional customer service. Based on my experience, I can confidently say "Yes--I highly recommend this business and will absolutely return in the future". Thank you for such a great experience. C. Rosser

What great service! I've been looking for a new auto shop since the dealership I went to has sky…read morehigh prices. Found Elliot Auto was a small, welcoming, and recommended biz. Getting an appt was easy, I called in & they gathered my info to send me a quote. I got a quote via text that I accepted to set the appt. There's no waiting room, so you do have to drop off the car & head elsewhere to wait. I had a scheduled maintenance done, and it was ready before the end of day. Upon pickup they explained what was done & made sure I didn't have any questions or concerns. All the staff was SUPER nice! Definitely recommend.

The team at Broad Street Auto always are able to get me in and out and work with my schedule…read more They've been upfront and honest about the needed work and what isn't needed. Their hard work, honesty, and integrity are the reasons I keep coming back. 10 out of 10, highly recommend!

They are very fast, my auto inspection took just 20 minutes!…read more Thank you for quick service! And a very friendly staff!

Convenient, quick, and professional staff. In and out in under 30 minutes and didn't even have to…read moreget out of my car. There were two other cars in front of me when I pulled up and within five minutes someone was out to greet me with a cold water. The three mechanics working on my car were friendly and polite. Will go back for a top off before 3k miles

PSA: If you go to the Take 5 at this location, beware of LaBryan (District Manager) and Justin…read more(Manager on Duty). My car left in worse condition -- coolant line exploded -- and they tried to deflect blame! Thank God Fleet stepped in and confirmed I wasn't crazy!! DO BETTER . Aslooooo... imagine hanging up on a woman after YOUR mess-up AGAIN, just for corporate to come clean up the mess you created. Embarrassing. ‍

This is my go-to for oil changes. I used to go to the dealership but I got tired of the constant…read moresales pressure (the dealership calling me while I wait, to see if I want to trade in my vehicle). I have always received fast and courteous service here, with no hassle. They don't do just oil changes, they do offer other services, and you can get your tire pressure checked for free.

Service was quick, up front, suggested I look for certain coupons for savings, and patiently listed…read moreand explained the pros and cons of each option for service. Even though my Volvo is a 2013 year, my car is still classified as 'luxury'. To help lower costs, they had suggestions on getting better bang for my buck.

Hi Melanie, Engine…read moreOil Message is not Check Engine oil light. Here is the message I got after on Apr 3rd 2026 after https://drive.google.com/file/d/1v2-AP0_-ICw55sEAS8nXZMHegDGjNPEG/view?usp=drive_link Abbott's Auto Service Oil change was in March 4th week ( Thursday/Friday) 2026 Engine Oil Message issue explanation Video: Explanation by Acura showroom. (Apr 3rd 2026) https://drive.google.com/file/d/1idRmiA_rTb79Px86Dh3ciyBIhWDttizr/view?usp=drive_link The quote to replace that Oil pan and labor was more than 1000$ and Acura temporarily fixed it as I was driving and in a hurry and was away from home /Abbott's Auto Service (more than 120 miles away) that too over weekend. Following Monday I called Abbott's and informed. The response was "Bring the car, We are going to look at it". I told front desk that Acura fixed it temporarily and am hesitant to reopen that engine oil jar again next day. so told Abbott's, we will look at it during next oil change or if starts leaking again. I should not have treated as friendly neighborhood service shop. That was my mistake. ------------------------ Previous reply of yours is your understanding of the recent situation, but I want to be entirely clear: this was never about money, nor did I ever ask for a refund. My concern has always been about receiving basic respect, proper service, and professional conduct. To clarify the timeline of events: August 5th-6th (First Vehicle): I dropped off my first car on the 5th. Although I never received a call with an estimate, I paid for the DRL service over the phone without question when told it was ready on the 6th. When I picked it up after hours, I immediately noticed incomplete assembly work on the fender--including missing screws and plugs--without even needing to bend down (photo attached). August 6th-7th ( Refund Mistake & Escalation): I dropped off my second car on the 6th. When I returned on August 7th to pick it up, I paid for that car. Once it is completed, I showed the photo of the botched assembly on the first vehicle. Instead of listening or handling the matter professionally, the front desk employee became aggressive immediately, mechanic joined to his rant, and ordered me out of the office simply for asking questions about work I paid for. If you have a front desk video take a look. To make matters worse, the amount your shop later returned was actually for the second vehicle--which was less than what I paid for the DRL service on the first car--proving the refund wasn't even for the service in question and highlighting the sheer arrogance and negligence of your team. As a paying customer, I will not tolerate that level of hostility and entitlement--especially over an error as simple as failing to reinstall screws and body plugs. At the time, I mistakenly assumed the front desk employee was the owner, which is why I tried to reason with him directly. If you saw how your staff behaves when leadership isn't around, you would realize how severely they damage your shop's reputation. To make matters worse, on August 10th--only after I posted my initial review--the front desk employee called to apologize and admitted his behavior on August 7th was wrong. I declined to speak with him further, only to see your response on Yelp shortly after. This sequence makes it glaringly obvious that your shop prioritizes online damage control over treating in-person customers with basic respect. Excuses I heard on that day. 1) My screws are dirty. 2) Repeated MECANIC ARGUED QUESTION: "ARE YOU OK IF I CHARGE YOU 120$ TO FIX THOSE SCREWS" YES OR NO. He asked me to answer YES OR NO answer only. what is your answer if you are in my shoes? I would like to hear that to understand what your answer would be as customer/business owner? I will hear what your explanation also.

I have been a customer for years and have never had a bad experience with Abbotts. they have been…read morein business for over 50 years run by the family for 3 generations. They are founded on honesty, customer service, and a great dealership alternative. I would recommend Abbotts to anyone who is seeking for a long term mechanic shop.

First time here per recommendation. Got an oil change, state inspection, tire rotation for…read morereasonable price. Will definitely come back! I asked them to check my ac coolant and before starting work on it asked what the issue was. I told them my brother thought I should have it checked out and they said it's cooling great already. So I passed on that service ($99). I appreciated their honesty. High integrity! Very friendly and absolutely professional.

This is my second 5 star review of the day today. Pulled in…read morewith 3 cars in the bays (full) for an oil change. I was greeted in person in the parking lot. Positioned the truck at bay one and waited about 10 minutes before proceeding in. These guys know how to be professional and personable. They have a very good crew of associates. Efficiency is their specialty. I was on the road again in about 40 minutes total. I'll be back again and again. Well done.

They are friendly, knowledgeable, and professional. I've been taking my cars to them for several…read moreyears and never had a problem..

I got my car inspected at Turner's and had a very positive experience. It was quick, affordable,…read moreand they gave me everything I needed. The waiting area was very pleasant as well. Couldn't recommend more!

I can always count on Blaise to do whatever he can to get me in & help me with my unfortunate car…read moretroubles. Any time someone asks for a mechanic in Richmond I point them this way, and I will continue to come to this place as long as I'm living here. Affordable, fast, efficient ‼

Excellent place. I'm always able to get in within a timely manner, staff work quickly and are super…read morefriendly. Prices are reasonable.