Declined services, told couldn't order parts over the phone even with a repair shop account. Was told to call other stores then was hung up on. Taking business else where. read more

AutoZone always has a good selection. The online check in made setting up an appointment easy. Service was great. Would recommend to others

Lost my windshield washer cap the two guys who helped me so nice great customer service even put the cap on for me

Been here in the past and the old workers took care of me but the experience I had on the phone now was terrible, got hung up on when i asked for some dates on a purchase. read more

Not much to say here other than this place seems to be well run. I've gotten parts and oil here many times, even dump oil in their oil disposal containers. Usually has decent staff. I forget his name, but I see the store manager there on most visits. He's nice, always making sure customers walk out with the right parts. Just a good all around AutoZone. read more

Jorge is the best id the best in customer service. He went above and beyond to help us find exactly what we needed, beyond what he had to do, near closing time. he saved the day and he needs a raise!!! read more

I went to AutoZone because all their signs say they can check your engine light. The guy at the counter looked busy and told me they don't have the machine in the store to test it. I did not know if he was lying or if the store is just unable to get another machine today. Either way I think they are either liars or just poorly managed and lost my trust and therefore won't go there again. read more

Autozone - That's a lie. - Auto Parts & Supplies Near Me - Chandler, Arizona

5 stars for owning up to their error on a purchase I made on July 1st 2024. There was miscommunication and confusion on the deal for $32.99 for 5 quarts of oil, an oil filter and an air filter (or cabin air filter). Long story short, I purchased the wrong air filter and this compromised the advertised deal. I ended up overpaying by about $20 from the stated $32.99. I was confused by this since I double checked with the person who rang me up; they said the deal was reflected on my receipt. When I checked my receipt at home, it was wrong. I went back in to the store on July 2nd to discard my used oil and get a refund. Onel B (general manager) helped take care of the issue and provided me a proper refund. Thank you. I live a few miles from this location and would certainly go back after this experience. Before I moved here, I would go to O'Reilly's. Thanks to Onel I will now shop at autozone read more

so, I had a bad experience with the employees at the chandler heights location. so I wrote to customer complaints. they replied I would be contacted by the manager of the store location in 24 to 48 hours. well, that timeframe has passed, now what? does Autozone not care enough to ever reply to complaints with their customer service. keep this in mind next time you need parts. o'riellys is just right down the street and I have been very happy with their service. read more

Worst AutoZone ever. Absolutely lazy. Only one guy helping people when there are clearly 3 other people talking in the back not doing a thing. Not coming back read more

Service is always so good! They help me with whatever I need. They always recommend the best with good prices

Went in this afternoon with my husband. Three of your employees were up at the front, doing nothing. We were greeted, not so happily. (I get it if the store is slow, which it was, at least attempt to look productive....there is always something to do....). Also fake the welcome to your customers, even if it kills you. So my husband asked where to find an item. Another one of the employees pointed to which direction. Wrong location. We looked around to find the proper aisle, and of course they were out of stock. As we left, the staff was still up there, standing and just shooting the breeze. It would have been nice for someone to make an effort and ask if we founded what we needed. As we left, the girl who greeted us in, sounded more lively when she told us goodbye. We went to your other Chandler location, and service was out of this world! They went above and beyond. I will rate them after this. read more

I went into autozone today and had the best customer service experience by a young man named Leo. He was knowledge, friendly, professional, polite, fast, and really turned my day around with his overall excellent customer service. Thank you Leo! read more

Super helpful and kind . Needed help with my car battery and they great . I was in and out . No issues

Until last month, I had never had a bad experience at an AutoZone. That changed when I went to AutoZone with my friend who is of Polynesian-Indian descent. We needed a battery replaced and had a warrantee for a free replacement. I stayed in the car because the battery was so dead we couldn't open the door again after it was locked (not even with the key). After about 15 minutes of waiting in line, they found his warrantee and asked him to wait until the line died down to help. I waited outside and observed filled parking spaces become empty and occupied again, multiple times. My friend waited for AN HOUR and 15 minutes. After texting multiple times to my friend inside, I decided to go in. Within ONE MINUTE of me (a WHITE PERSON) entering the store, we had service and the battery was fetched. The fact that i had quicker service than someone with dark skin shocked and appalled me. I told them I would be calling corporate, but that's when it got even worse. I've called around 5 times to ask them to look into this incident, and nothing happened. Each time, I was assured the regional manager would give me a call back, but never was. The message made by this location and reinforced by their regional staff is clear: WHITE PEOPLE ARE A PRIORITY HERE AND PEOPLE OF COLOR ARE NOT. As long as this racist, preferential treatment remains unacknowledged and unchanged, I will never set foot in any Arizona AutoZone again. read more

Autozone - First message: 9:54, after being there around 20 minutes already. - Auto Parts & Supplies Near Me - Chandler, Arizona

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Came into Autozone with a dead battery in my car. The young man refused to come out and take it out for a replacement, saying "it's blazing hot out there and it's just a courtesy." He told me there's some tools right there (pointing to a cart). They also refused to give me additional tools when the ones we had weren't the right fitting. I couldn't believe it. I've never been treated so horribly by staff at Auto Zone. read more

The customer service by Stephen was so amazing. I will always come to this store. Talk about getting valuable information and assistance with purchase. read more

My car battery has died on me a couple times since purchasing last year. I came to this location to take advantage of the free battery check, the employee seemed annoyed and had me wait for all customers to leave the store before assisting me (maybe 5 mins). We found I needed a new battery, I agreed to the ridiculous price of 230$ because he offered to install it. Then after paying he informs me he cannot assist me with installing because it isn't a quick access battery. I say ok, and then proceed to struggle for over an hour narrowing various tools while being offered no advice or help at all other than him being annoyed he had to find the right tool for me. I will not be coming back, and what an epic fail on the customer service end. Luckily, a customer stopped and helped me for 15 mins or else I would have been stuck for much longer. Save your money and go to Walmart auto center. Or save yourself the time and doing the work yourself and go up to tire masters down the road. read more

Contacted this location regarding the warranty on the car battery I purchased from them. I spoke to Alex and was told that the warranty had expired and that I could purchase a new battery from them but I would have to take the battery to the Nissan dealership because they would need too put it in my car. I've always taken my car to AutoZone to replace my car battery and never once have I been told I would need to take it to the dealership to have them put it in for me. Any autozone employee that has helped me in the past has always put the battery in my car for me. I ended up going to a different AutoZone location then this one that I called, the one on Ray and McClintock, and when they pulled up my information they told me that my car battery was still under warranty and they would replace and change it out for free. I would not recommend this AutoZone location because they're untrustworthy. read more

My dad came in today and the staff was very rude to him. The guy said "you know you can only do one oil pan per day, right" like clearly he doesn't know that because no one has told him that for the years and years he's been emptying the oil pans he buys from you guys. There is a way to say things to people. Then my dad asked for a paper towel and the guy just IGNORES HIM. I won't be coming back here. Super rude. read more

visited on February 25th @ 5pm there was a young male and an older female, I was the only client in store and either of them were willing to help or even greeted. When I was finally greeted by the the male he had a very attitude seemed as if he didn't want to be working. I asked for a headlight for my vehicle and before I could say anything else he right away said he could not help me instal. Terrible customer service. read more

Every time I go to this location and need help they are very accommodating. Last time my headlight was out looking for a bulb. The employee came out looked under the hood and said there was just a disconnected wire. I was good to go without replacing the bulb. Saved me money. Definitely my first go to when I need help. read more

Went in for a battery and was sold the wrong one. Put it in my car to get back to auto zone. Was told because I installed it I couldn't return it. Very unhelpful and rude. Don't go to auto zone!!!! read more

Let's paint the picture..... It was a wet and rainy day and my car battery decides to die yup to be expected on the only day Arizona decides it needs rain. I googled the closest Auto Zone and called to ask if they carry my batterie the young man on the phone Garner Becker was friendly and reassured me they had it in stock. I was able to jump start my car drive it there not only was he smart but helped me take my old battery out ( which was no easy task) and placed the new one in. Thank you really Thank you!!!! Yes my day started off unlucky but ended with a filled heart of joy and gratitude Thank You Mr. Becker. - Janelle with the Fiat! read more

Stop hiring waterheads to run your counters, please. Out of 4 employees, you could not figure out what coolant I needed.

Just left, they didn't stock what I needed but the manager was rude and wouldn't even make eye contact. Just called O'Reilly's and not only do they have what I need said they were certain Autozone does as well. I'm fine with this either not being in stock or something they carry but the attitude sucks. read more

Wow, came in for wiper blades and these guys have gone above and beyond going out to my car to make sure they fit and with a smile. Awesome awesome. read more

I made a purchase and was triple charged by the company then they disputed with my bank and prevented me from being credited idk how this corruption works but I will not be returning and will be cancelling capital one as well all over like $22 these types of corporations are ruining our country read more

Great experience. Esiae helped me out with my tail light no problem. These guys know cars and provide great customer service.

After a horrible experience at Walmart Auto Center. I went to this AutoZone for them to test my battery. I forgot the guys name but he was so helpful and explained everything that came up on the test to me. read more

Absolute horrible service from a young worker. never offered to help me with my car. do not recommend

This store is all about customer service. The staff is always friendly and willing to help. I am glad that this is located so close to my house. read more

My battery died this morning so I got it jumped and headed over to the closest place that sold batteries--it happened to be AutoZone. I had a great experience with the friendly staff--Hunter was very helpful with his recommendations on which battery to purchase. Then I found out that they install the battery for free and recycle the dead one. I was in and out of there in about 15 minutes. And with the 5 year warranty on the battery, I won't be paying for another battery for long time. Couldn't recommend coming here more if you're having battery issues. read more

Autozone - Auto Parts & Supplies Near Me - Chandler, Arizona

I decided to check what Auto Zone had in stock for floormats, steering wheel cover & shade screen for my new car before heading over to Walmart, and I'm sooooo glad I did! Their pricing was the SAME and they carry a much larger selection of quality brands. You'd think there wouldn't be much attention to decorative items for a car in an auto parts store, but there was a genuine effort to make sure I would be happy with the colors I was considering, & even encouraged to take them out to the car and look at them with the interior. Because of this, I actually selected items that look like they're made for this car, giving it a very comfortable and elegant effect. The young man helping me said he'd been in auto detailing before becoming a mechanic, and because of his help and the wide selection to choose from, I'm enjoyng my new car even MORE! Good luck finding that kind of service or selection at Walmart! read more

I had a young gentleman named Tristan help me on my battery. He was so patient it took time to open the hood. He tested the battery and was able to get me new right away and his coworker Aric installed quickly. Both of their customer service was excellent and they were so knowledgeable. Great work guys and thank you again. read more

Oscar R was so awesome helping me with my battery. I was in and out in ten minutes with a new battery that he changed for me. Excellent service! read more

Always a good experience. Dewayne was super helpful with my battery. He tested it and than we got the replacement battery and he installed it. Thanks again Dewayne. read more

They are terrific very helpful and friendly. Even helped me replace my battery! Highly recommend, they go over and above with their customer. read more

The guys at Auto Zone were so nice! Our battery went dead on the way to dinner. They helped us replace the battery right away and got us back on the road. Great service! read more

I bought a Remanufactured engine from Autozone in September 2017 which they purchased from Surfire out of Texas. I received a defective engine. I made 4 claims against the engine. Both of these companies rejected all my claims. I now have to purchase either a new engine or have this one rebuilt again out of my pocket. My advice is to not purchase a Remanufactured Engine from Auto Zone or Surfire. read more