My family recommended this place to me. I'm from out of state, and tend to do my car maintenance…read more here in Arizona. I had rear brakes, a brake fluid wash, and my serpentine belt changed. The workers here are super nice, and since they don't take commission, they're honest, and don't try to push you into anything un-necessary! I'm one who usually goes to the dealer for maintenance, but I'm so glad I didn't. The prices were reasonable, and they were able to fit me in as a walki-in. Definitely recommend this place/location for honest repairs! :)

AVOID AT ALL COSTS!!!!…read more These people are not good at anything - other than messing up your brakes. I initially brought my vehicle in to find out what I needed. They said pads and rotors. I had purchased the new pads and rotors myself and paid this shop for the labor to install them a few days later. Shortly after the service--within about a week--I began hearing a persistent squeaking noise coming from one side of the vehicle. I contacted the shop and was told that this can be normal with new brakes. While I understand that new brakes may squeak initially, it is not normal for the issue to occur on only one tire. I was advised to bring the car back in if the noise continued. I returned the vehicle the following day. After approx one hour of inspection, I was told that a metal component was rubbing against the brakes and that the issue had been fixed. Which in my mind that meant - you did not do the job right from jump. However, the problem did not resolve. A few weeks later, after continuing brake issues and taking additional time off work, I had the vehicle inspected by another repair shop. They disassembled the brakes and informed me that the brake components had been installed incorrectly. They showed me that while the other brake pads were measuring at approximately an "8," the affected pad was already worn down to a "4," which clearly indicates improper installation or an unresolved underlying issue. They provided me with written documentation outlining their findings. I brought this documentation back to brake masters to address the matter. Unfortunately, during this visit, my concerns were repeatedly dismissed, and I was told that the issue was not their responsibility. Only after insisting that the brakes be checked again did the staff take another look and then informed me--within a matter of minutes--that the caliper was seized. This raises serious concerns. When I first brought my car in for inspection, this shop had it for over an hour and did not identify a seized caliper. When they initially installed the new pads and rotors, you had the vehicle for over two hours and again did not identify this issue. I also brought my car in for a squeaking noise...this issue was still not identified. Yet it was suddenly discovered in minutes during my most recent visit. If the caliper was seized, this should have been identified before installing new pads and rotors. Had I been informed of this issue upfront, I would not have authorized the installation of the new parts. This suggests that the brakes were not properly inspected prior to installation, which is both negligent and unsafe. Because of this failure, not only were the brakes installed incorrectly, but my safety was put at risk. Brakes are a critical safety component, and improper installation or failure to diagnose known issues could have resulted in serious harm. Which makes me wonder how many more of our vehicles get overlooked because they don't care and negligence. I would avoid this company at all costs and take your hard earned money elsewhere.

Taylor was great. Nice, helpful and quick with a battery replacement. Will come back again.read more

I'm not sure what decade your team members live in, but it's extremely condescending and…read morechauvinistic to assume that women are incapable of making a selection on their own without being greeted with "don't struggle in silence- let us know if you need anything." Your cashier then proceeded to tell me that "a lot of headstrong women think they know what they're looking for." I went in for a car freshener - I'll go to Amazon for my needs from now on which is probably half the cost I'd spend on your in store markups.

Love this place. They price match and they are always professional. I will always come here and run…read moreby my concerns with the O'Reilly team.

I can't say enough good things about the team at this O'Reilly location. The staff here are always…read morefriendly, professional, and incredibly helpful. Every time I walk in, I'm treated with respect and genuine care which is something that's hard to come by these days. Even though there are other auto parts stores much closer to my home, I would choose to go out of my way through rain, sleet, or snow just to come here. That's how much I value the service and support I get from this team. They go above and beyond every time, and it truly makes all the difference.

Juan helped me select the correct factory replacement headlight bulbs that I needed on my 2015…read moreSanta Fe Sport SUV. Since I had arrived at the store without a single tool with me, I asked if he could assist with removing the old burnt-out bulbs. Juan agreed and got the first light bulb removed from its housing and determined that it was still good and not burnt out at all, like I suspected. He later moved some wires around and put the bulb back in (which would have taken me forever) and then we tested turning on my headlights with the inside car switch - voilà , those "burnt" headlight blubs were now working! Juan got them both to work again. That day I didn't spend even a dollar to replace something that I thought was broken but next time my car has an issue - I'll be glad to spend my money at this O'Reilly Auto Parts store! Great honesty has great value to me! Thanks again Juan.

Isiah and Tyler saved the day!!! Juan was great too! Long story short we had a rough day with a…read moredifferent location/branch but I went back to this location because they've always done right by me and they didn't disappoint. Thanks guys!

This is a "napa" authorized dealer. Dont go to this trash store. They do not honor warranties and…read moreclaim they dont store phone number information to look a customer up like an actual Napa store does. Take the time to drive to a real Napa Auto Parts, promise you its worth the time....

Location is not easy to find! That said, they have good Customer Service, a positive, friendly…read moreattitude, and are knowledgeable about their specialty and about the needs of the local area. Some items or parts have long lead times, but that's America in 2022, not their fault. Overall: very good auto parts store.

Lazy guys were not in the mood to change my battery. I've been getting my batteries at auto zone…read morefor years, this is a first. And so I went to a different autozone and they did it with no problems. One of the guys actually had the audacity to look me right in the eyes and tell me it would be cheaper for me to go to the dealership instead. Got to be in the top 5 stupidest things I've ever heard

Dead battery. Ugh! Went to get a new one and was greeted by Michael B. He immediately located the…read morebattery I needed and even price matched it, which saved me a ton of money. Around $80. In this economy, every penny counts. I couldn't believe how helpful and friendly he was. Lately it seems that customer service has gone downhill. Not with this guy. If I have any car problems in the future, this will definitely be my first stop and I'll be asking for Michael from here on out.

I have just had a negative experience with someone at a different AutoZone refusing to change the…read morebattery because they said they don't change a battery on a diesel so I came to this AutoZone and dealt with a guy named Gil and he was awesome. Very polite, friendly, and efficient. He changed my battery in record time and then said thank you for your business. There's literally no difference between changing a battery on a diesel or gas engine

This Guy is amazing!! i had a bad problem with one of the terminals on the battery would not loosen…read moreup. We tried wd, forty, we've tried ratchet.We've tried Impact, power torque every power tool youcould think of!. Everyone tried to get this Removed, from the roommate to the gardener to the handyman. it was not budging. i kept saying, take it to autozone. Ask for Jordan, he can do. anything! no one listened. after they all tried several times. I finally brought it Jordan and wallah!!! Got it off with a spray and a tool!!!

Least helpful autozone I've ever been to, all 3 employees who were working on 4/15 at 10:30 had no…read moreinterest in asking if I needed help finding anything and when I did ask just pointed at a wall and then took forever to come tell me they actually didn't have any of that product in stock that the website showed they had 2 of.

Of course coming to an Auto Parts store is typically stressful because that means something is…read morewrong. So today we had a coolant level low pop up, which obviously made me panic. We wanted to make sure to get the best product for the best life, we were greeted by the kindest man Gabriel. Gabriel was so funny and so helpful! He educated us on what we needed and even gave us a ton of good laughs. He was super reassuring it is common for a light to turn on, it just means you gotta top it off! he is awesome!

AutoZone always has a good selection. The online check in made setting up an appointment easy…read more Service was great. Would recommend to others

Lost my windshield washer cap the two guys who helped me so nice great customer service even put…read morethe cap on for me