Ken & Nick went above and beyond helping us with some stubborn tires on our Porsche. They took…read moretheir time mounting and balancing them and made sure everything was done correctly - their attention to detail, patience, and professionalism really stood out. We truly appreciate the extra effort they put in to get the job done right. Excellent service from both of them - we highly recommend Ken & Nick!

First experience i took my wife's van into the redlands shop for work was advised by service…read moremanager that tires were legally bald. I decided to have them replaced. My wife picks up the van and was driving for two weeks and I looked at the tires and they were the old ones. They charged me to replace and for tires but never installed them. After some back and forth the made it right. Fast forward a few years I decided to trust pep boys again and go to the yucaipa store for my son's vintage car. We had work done on the sending unit on our gas tank. We got the car back and went to gas up and gas is pouring out from under the car. Took it back immediately and dealt with Kenneth the store manager and he was very argumentative about the whole situation. I was concerned because this is the second time pep boys sent me home with an unsafe car. After arguing with us the did repair the leak. The newest experience is when my son's spare is leaking. We took it in and they gave him a hard time about it. He was mad and reminded them of the previous issues we have had and how Kenneth was responsible for letting unsafe work leave his shop. We had to go back the next morning and we talked with Kenneth. After some arguing he took our tire in back to see what's up, he calls us into the service area. Shows us a leak at the bead and says it is our fault the tire is leaking. I stated it was shoddy repair work and the tech did not clean the rim and seal the bead properly. He had an attitude said he could fix it but won't because we got pissed off. Gets in my face makes threats about if I were to touch him he waste me or something like that. Proceeds to cuss at me. Overall not a good experience I would not recommend pep boys

Fernando is very experienced and knowledgeable. I took…read moreadvantage of the promotion buy 4 tires get a huge discount ( came out to about $50.00 per tire installed balanced sensor kit valve stems taxes waste disposal fee ) Jessie is a good manager too

They always take great care of me and I'm a woman. They don't try to make me buy things I don't…read moreneed. Fernando always makes me feel like I am an important customer. They always fill my tires when needed and take care of me.

Called in and they didn't have what I needed BUTTTTTT THEY Handled the call so well and I'd stop in…read morejust because they have actual good customer service! Attentive staff and just knowledgeable about what I was looking for

I just purchased two headlights for my 2024 Kia soul and due to my arthritis couldn't put the…read morelights in myself Daniel the manager really went above and beyond in this blazing hot heat and help me put them in and explain how to do it as well as providing really good service with a smile no matter how hot it was and I know he was uncomfortable, but you wouldn't know it great manager great store great staff. I will definitely be coming here again.

I've visited this Firestone a few times, and every experience has been positive. The entire team…read morehas always been friendly, professional, and reassuring whenever I've had issues with my car. As a woman, it can be difficult to find mechanics you feel comfortable trusting, but this location has been amazing. They always take the time to explain the pricing and walk me through exactly what they'll be doing to my car. I recently came in with a flat tire, and Camryn was so kind and welcoming from the moment I walked in. She explained everything step by step, answered all of my questions, and made a stressful situation feel manageable and stress free. This shop genuinely cares about their customers and make sure you understand what's going on with your vehicle. I highly recommend this Firestone to anyone looking for trustworthy, knowledgeable, and caring services.

I was impressed with their customer service. I like…read moreobserving people how they treat their customer. This Firestone location employees has the best one.

Typically not out here dishing out 5 stars. To compel me to review you've gotta be either really…read morebad, or oppositely, really good. That being said, I never had a good experience with any tire shops prior. Either they don't care or they hate their jobs. The manager Randy, certainly loves his job. Super knowledgeable, and honest. 2 tire balances, a road force balance, a test drive, over the course of 4 appointments and I was finding myself a little annoyed at the situation. The tires were found to be defective, and there was no hesitation to rectify the situation. Tires were ordered, claims on warranty were presumably made, and new tires installed right away. Although a shop like this charges slightly more than others, it's because they incorporate road hazard insurance, balancing and rotations into the cost. I'm glad I purchased my tires from them, and I recommend for anyone looking for a no hassle no headache experience, and included support on tire maintenance. Special thanks to Randy. I don't think I'll buy my tires anywhere else.

We've been loyal to Les Schwab, and the Yucaipa location in particular, as they have consistently…read moreacted in our best interest, not theirs. Today is a case in point: we went there today fully intending to buy a new full set of tires because they have over 30k miles on them and one had sprung a leak last night on a long trip home. Randy (I assume the manager) told us the tires still had plenty of wear left, and replaced the leaky tire free of charge! We could have easily spent up to $2000, but instead the good people at Les Schwab stood behind their product and kept us on the road at no cost to us! There is no better place for tires!

I have to honestly say that the level of service at Mark's Automotive has really improved under the…read morenew management. George, the new manager, goes way above and beyond to please his customers and I love his positive attitude, which is a very nice change for the better and not at all characteristic of the former management's style, so kudos to him! And the good news is that George is totally focused on management and customer relations and supervision of his technicians, and he doesn't do any of the actual repair work himself, so he doesn't have that grumpy, overworked, and irritated attitude that you will find in so many service stations. He is super friendly and super positive and goes out of his way to help. I was struggling so hard trying to get my car smogged, and George actually took time out of his busy schedule to encourage me and advise me on that, and he even volunteered to scan my car's system periodically to assess my progress in getting my vehicle's monitors to clear. Wow. So unbelievably nice! I actually think that it was his positive attitude and his encouragement that kept me going and kept me from feeling totally defeated. And it was that infectious positive spirit which enabled me to finally succeed in passing the smog test. His guys have also voluntarily filled my tires whenever they have gotten low. They will go the extra mile for you, which is refreshing and super impressive for such a small neighborhood shop! I have always appreciated the convenience of this location, and now I can also appreciate the level of care and personal attention that you will receive at Mark's under the new management. Thank you, George!

This shop is the only place I'll take my cars to for the rest of my life. My car was deemed…read more"unfixable" by Firestone in Redlands due to the frame being bent. I told George over the phone what the problem was and he was able to diagnose it over the phone. This is after my car sat there for 10 months due to me believing it wasn't fixable. George got my car back on the road in 3 days. Ever since that happened we've been coming here. They will fix your car without it being too pricey. George goes above and beyond for anyone and even gave me his personal number if I had any other issues. Highly recommend this shop.

i've been dealing with Nick and Henry at Meineke for years now I've had multiple cars go through…read moretheir shop from AC to simple diagnostics. I have never found a bunch of men take pride in the this the owner quality man the latest thing that I've had I had a simple diagnostic done on my Chevy, Colorado although I am not financially able to fix the vehicle. It's got a blown engine when it came time to have the car removed. I didn't have enough cover the diagnostic the gentleman behind the I name Gary or I'm not sure but he helped me out. He talked to the owner and they waved the fee of the diagnostic. GOD is good people so is the owner and the people that here so they deserve this review.

I recently visited Meineke for an oil change and had a great experience. The employees were…read morefriendly, professional, and very helpful from the moment I arrived. They explained the service clearly and answered all of my questions without trying to upsell unnecessary repairs. One thing that really stood out was the low wait time. The service was completed quickly, and I was back on the road sooner than expected. The pricing was also very affordable compared to other places I've visited, making it an excellent value for the quality of service provided. If you're looking for a reliable place for an oil change with helpful staff, fast service, and fair prices, I would definitely recommend Meineke.

On our way up to Lake Arrowhead from Palm Desert our air conditioning immediately went out on a 100…read moredegree day. We were roasting by the time we reached Banning, so we got off on the main road and drove through town looking for a repair shop and found Famous Tire Company. The staff that worked there were super friendly and offered us water and immediately set to figuring out what was wrong. Turns out it was something that couldn't be fixed immediately, but our freon was low so they refilled it. And they only charged us $45! We were super grateful and we highly recommend this team of great guys!

Shout out to Famous Tire Co. for helping me today! I got a…read moreflat tire 70 miles from home and it wasn't repairable. FTC didn't have a replacement tire my size, so I asked them to attach the spare. The gentleman who helped me didn't charge me. I'm so grateful, especially since I'm not working at the moment. In today's world where good customer service is rare, I'm glad there are some businesses who still care about the consumer. Happy Holidays!