Dillon took me right in when I called frantic due to check engine light. Fuel injection clean, oil…read morechange, and tune up was the services I received. Dropped off car. Done in about 1.5 hours. Welcoming, competitive prices, and knowledgeable mechanics. I trusted my car would be taken care of, and it was. Blanca Sol is driving like new! Thanks, guys! Recommend? Absolutely.

This location needs an experienced manager. They suck big time. The customer service is…read morenonexistent. No sense of urgency. Went in for a replacement brake light, waited only for them to tell me come back tomorrow for a simple 4 min job. The mechanic said he was done for the night and it a was not 7pm. I waited for 90min!!!! How long does it take to pop a brake light in??????

The Erdman Ave store @ 3925 Erdman Ave in Baltimore, Md., has the worst customer service ever…read more Slow and inadequate. Not to mention that the store is filthy!! The associates look and sound like they don't want to be there. Don't try to call the store because they just answer the phone and then put you on hold and they may not come back to the phone, so you just hang up and call again. I had been on hold for 10 minutes and my friend who was sitting right beside me the store. Someone answered the call and asked how they could help her and as she began speaking they put her on hold. Mine you I am still holding on the line and it's been 21 minutes. Why am I on hold for 21 minutes??? They need to get people who want to in that store!!!! someone just answered the phone again and told me to hold.

Advance Auto is by far my favorite auto store, but this store is a joke... can items ever be in…read moreplace and the staff be alert and aware. Its like they go there just for a paycheck... a job isnt just a paycheck. If your in retail you need to understand that customer service is key to that job.

This is my first review - and I had to because these guys were AWESOME…read more They are honest and friendly and helpful. I bought a car at auction and it needed a LOT to pass inspection. Tony was upfront, and honest, and worked with me. Without a doubt these guys are my one and only call if my car needs anything.

best auto shop in baltimore city! they are honest, compassionate, and caring! it's not about a…read moredollar with them. they treated my 2000 buick like a bentley! unfortunately, my car couldn't be saved but, they could've clean me out! the didnt! they told me the truth! gave me time to process, he the best tony thank you! he deserves a million stars!!

Called and explained everything that needed to be done a month ago, was told no problem but they…read morecouldn't take the vehicle until today. Called today and was told actually they can't work on it. Would have been nice to know I so that I could find somewhere else from the start.

Poor customer service. they charge you for service they never render. when you make a complain the…read moreowner called out all of his staff and states come and see this guy hesitate from paying you guys from the job you guys have rendered?

If you have the down payment they're asking for--don't give it to them. They are not trustworthy. I…read morespoke with them over the phone, and Tony wasn't even willing to hear me out. All he kept saying was, "Just come in, bring your paystub and license, and we'll get you out of here." I already knew it wouldn't be that easy, so I didn't go in expecting much. I was pre-approved by another lender who works with this dealership, so I figured it was worth checking out. Unfortunately, I ended up dealing with the manager since Tony was with someone else. I guess he thought being the manager gave him the right to be rude. He didn't check my income or anything--just took my license, walked to his office, came back, and asked how much I had down. I told him, because it was already on my application. Then he hits me with, "I can get you approved, but you'll need $7,000-$8,000 down. Do you have that?" And he didn't even sit down--he was standing behind me, clearly focused on another customer. At that point, I was done. I just pulled out my phone and called my ride. He shrugged, said "OK," tossed my license back on the desk, and walked off to help the other customer.

The dealership was closed down. I went there to surrender a car due to the fraudulent loan they set…read moreme up on. They pocketed the down payment and the vehicle is a terrible price of garbage. Barely drives up hills. Dim headlights that they promised to fix and never did. 6 month trade in not honored and lied about. Good they closed down. Should've not been scamming people! West lake financial is even worst that's backing them.

I love this place . I brought in 3 vehicles and they were all completed in one week !…read more Excellent customer service and mechanics. Secretary was very kind ! 5 stars !

Excellent service, I was able to call ahead, I spoke to a young lady that completely took care of…read moreme. I gave her the model of my car, she was able to locate the part that I was looking for and hold it for me for same day pick up. I walked in the store, waited in a small line, once up to the counter, paid and out the store in less than 5 minutes.

Worse customer service ever !! Had me waiting for 30 minutes for people to clear but when it was…read morenobody in the store they still didn't help. Just a bunch of black employees that's to lazy to do their job right.