I came here for an oil change. I believe Michael and Tyler took care of me. Both of them were very…read morecourteous, polite, and seemed to love their jobs. They made my experience smooth and efficient. I really appreciate it when employees respect your decisions to decline add ons to the job such as transmission fluids etc. It's very easy to come back to this location for oil changes. I will continue to give them my business! The value is fair. I called around other places and the prices are competitive.

Everything about my oil change experience was seamless--and I love that it's local. As a mom to a…read morelittle one, I really appreciated being able to stay in my car while the service was completed. The team in the garage was incredibly friendly and even took the time to engage with my child during the visit. The pricing felt fair for the convenience of a quick, stay-in-your-car oil change. I'll be back due to the friendly staff and convenience.

Made a reservation online after they closed, got in at 9:30 the next morning to look at a leaking…read moretire. I was in and out in ten minutes and even though I had signed and agreed to the $30 tire repair fee (which IMO is perfectly reasonable), he didn't charge me! Nice guy, great service. Definitely would recommend.

Steve was amazing. I walked in to have them look at my muffler, they were friendly , professional…read moreand quick. Steve listen to my issue, and explained all the variables . I will definitely return to this location for future work.

Zero stars if I could…read more On Saturday, we brought a federal government fleet vehicle to this Jiffy Lube location on York Road for a routine oil change. The service receipt listed Kai and Darryl B as the technicians. Monday morning, while turning onto FDA Boulevard en route to Silver Spring ( nearly an hour away), the vehicle experienced a critical failure. Multiple warning lights illuminated simultaneously, and the engine began to smoke. Upon inspection, the vehicle was found to be completely out of oil. This created an immediate safety hazard and left us stranded roadside. We were forced to coordinate alternate transportation via another fleet vehicle to reach our destination, and ultimately had to obtain a loaner vehicle due to the condition of the van. This incident reflects a serious failure in basic service execution and raises significant concerns regarding whether the oil change was properly completed at all. The level of negligence involved placed occupants at risk and could have resulted in severe engine damage. This experience demonstrates a complete lack of quality control and regard for customer safety. I strongly caution others against trusting this location with their vehicle. This matter is being documented and may be escalated further due to the potential liability and safety implications involved.

Really can't complain about a business that does exactly what I am asking them to do without trying…read moreto sell me more. This is what I get when I bring my vehicles to Jiffy Lube for oil changes. Jiffy Lube doesn't require an appointment. A lot of the time I base my visits on driving by and seeing there isn't a line. Usually I am in and out in less than 30 minutes. Jiffy Lube changes my oil, lets me know what else they may have noticed during the change but don't really try to sell me things I wasn't planning on when I came in. This is a far cry from other quick oil change places I've visited in the past. Price wise, Jiffy Lube seems comparable to other businesses in the area that specialize in fast oil changes. I will continue to visit this place for my oil change needs until they give me a reason not to.

Hollenshade's, what happened? I've been a solid customer for 20+ years, I take good care of my…read morecars, and I've always trusted your shop to do honest work. Like everybody, I waited patiently in your thimble-sized office, navigated your comically undersized lot, and quietly appreciated the humor of your staff through the years. Thank you for that. So why today was I met by two new faces at the service desk with such a strikingly different attitude? I was surprised to hear oil changes require advance appointments, and you now prefer online. I mean, sure, I can do that. But when did that change? And why was a technician I've never seen before so condescending about it? He was downright hostile. Then the other guy chimed in and accused me of interrupting him. Honestly, gentlemen, I asked myself, "Is it worth it to schedule an appointment with you, if I know it's going to be you calling me to tell me any additional work that may need to be done? Do I trust the two of you?" The answer in that split-second moment was no. The arrogance, sarcasm, and belittling behavior by this pair made me realize I wouldn't trust these two to be the communicators of my mechanic shop. When I asked where the two old guys went, Kyle said with a smirk, "They went where all old guys go." Um, did they die? No, they retired, thankfully. Old guys from the desk, you are missed by your customers! Maybe it's the same great mechanics working behind closed bay doors at Hollenshade's, I don't know. Two guys I've never seen before told me things about how the business works that I've never heard before and treated me in a way no one at Hollenshades ever treated me before. Which leads me to the conclusion that this is not the same Hollenshade's I've trusted for over 20 years. I'm genuinely disappointed that I need to find a new mechanic. I honestly don't know what's happening at Hollenshade's anymore.

Hollenshades is an honest auto service. I recommend them highly. They only fix what needs to be…read morefixed.

Came here with my bonus kid and they did an oil change and tire rotation. Apparently they don't…read moreknow how to put hubcaps back on because 2 of them fell off after we left! One of which got ran over as it happened when we were driving! Then we had to call twice to get the receipt via email, apparently they also don't know how to listen because they misspelled his very common and easy name twice for the email address. Do not waste your time here.

Was just there on Sunday 1/28/24 for oil change and tire rotation. Recommended air filter…read morereplacement which I declined and can replace myself. Drove down afterward to AutoZone to get a new one and when I popped hood I noticed cover wasn't clipped. My old air filter was never put back in! Never coming back again!

we had a blown turbo on our Tiguan and after some work was done we realized it just wasn't worth…read moresaving. These folks were fair and honest about whether it was worth fixing and even undid some work they had done without charging us fully. Very honest and trustworthy.

I agree with all the favorable comments about the guys in the shop…read more I'd give them 5 stars but today my Tiguan began acting up. Just had some work done 2 weeks ago on that vehicle.and every thing was great. Does anyone know their email address? I'd like to alert them of the problems. Don't need all of Baltimore know whats happening. Greg Jackson Happy customer since 2020. Moved here from Portland, OR. Their, I found the best mechanic. The guys at Desmond's are displaying similar traits of that mechanic at Desmond's awesome repair house.

Unprofessional manager…read more As I walked into the shop and told him about a scheduled vehicle inspection, the manager said he would help me later. Then, he immediately helped another customer. Then, the manager asked the reason for my arrival-after a 10-minute wait. I told the manager why I was there, explaining I required a "ride-share inspection". The manager acted confused, saying he would perform a "courtesy inspection". I emphasized that this was a "ride-share inspection" scheduled through an app (CarAdvise). The manager became defensive, interrupting my sentences. He refused to take responsibility for the appointment, suggesting I "call CarAdvise". He proceeded to sit down, go on his phone, and ignore my presence for at least 20 minutes. (I am writing this review as I am in the shop.) I would not recommend this location because of the disrespect and lack of professionalism from its manager.

Horrible experience at this location, 7700 Harford Rd. I called this morning to make sure they had…read morewheel lock keys so that I could have my car towed in for tire replacement and they assured me they did. So I had my car towed and when I arrived, the manager told me that they did not have the keys and the call center in the Philippines didn't know what they were talking about, so I had to call, and pay for, a second tow To a local service center who could help.