Very nice people. They do what they promise. They will price match and the customer service is top…read morenotch.

Parking lot is big and spacious. Employees are knowledgable and don't mind answering any questions…read moreyou may have. This place is awesome and quality work is always done! Came here right before they closed, I had a FLAT tire. It was so bad, Johnathan and his tech made sure to get my tire fixed asap. Their customer service is great, they got me in and out so fast. It's been a few months already and my tired is still tip top. If you need fast reasonable service, talk to Johnathan and he'll be sure to get you taken care of.

I have been looking for two parts for my daughters car for over a year now. They are readily…read moreavailable in most salvage yards, however I wanted to replace the parts & not have to paint them. Bear, the guy at the counter in Lubbock was able to point me to the correct car with the correct (painted too) parts. I of course came completely unprepared. The facility does not pull parts for you or loan tools, however you can usually find another person there pulling parts that's more than happy to lend a hand. As far as price, let's say that if you buy elsewhere you are probably getting gouged. I was quoted in excess of $850.00 for the parts I purchased elsewhere. Here I paid $250.00 out the door.

Rude workers. Also, prices weren't reasonable! Got trim pieces and a training arm that were…read moreoverpriced.

My check engine light came on and my mechanic said to have o'reilly run the codes. The person at…read morethe front lied to me and said they couldn't run codes in the rain. The 82nd street location ran them for me - management matters.

A very busy store. Lots of shops order from there. Remember don't get mad cause you called the…read morestore on the other side and not the commercial line and someone else answered. Or there is a new person working and trying to help. People come and go and need to be trained. Just simply ask for the commercial side. Not who is this or hang up. Not their fault that they're new and learning. Not like they walked in trained and lots of experience. The staff is very helpful and great at their job. It can get hectic and stressful. People come here for help because they are trying to fix their issues with their vehicles. Taking it to shop can be costly. Fixing it yourself or trying too is stressful. I shop here because they are resourceful and easy to understand. Be kind. One person can only handle one person at a time. Now days you have to be able to handle 5 people at once which is confusing at times. The manger is great and patient. Many items to choose from. Clean store

So I've been going to O'Reilly's for a lot of years. I've never had the best customer service as I…read morehave had with Bubba. He only wasn't just polite, but he was very helpful and more than one way. I had a lot of trouble with getting my parts and he really helped me out for my oil leaks and with the simple stuff as antifreeze windshield wipers returns and ordering parts to be there on time definitely will take the extra miles to come back to his store

so short story long I went here today because my alternator had gone out on my vehicle and I had it…read morereplaced. My wife got the alternator and had a mechanic friend replace it while I was at work, I brought the old alternator into the place and explained three times that my wife handled the transaction and I wasn't sure what number the warranty would be under to which he responded that the warranty would not be under my daughters number and probably the mechanics. Thus implying that I married my daughter?! you friggin sicko. done with orileys if that's the kink your into... back to auto zone!

Twice now I've gone to have my company car serviced with special requests and Jason Zachman had…read moregone above and beyond to assist me and get me out quickly. Jenny Standerfer and Don Smith also were awesome and the customer service is great. Keep up the good work and I'll be back.

WILL NEVER GIVE THIS DEALERSHIP MY BUSINESS and will urge my associates not to either…read more Its always ironic that life throws out little tests for you. Sometimes you pass, sometimes you fail, but it should always be a lesson to be better. To the moral of this statement.... I was in the market for a newer car, since my current car was about 10 years old, and I felt I deserved an upgrade. I searched around and found a few SUV's that I liked and went on the main Gene Messer website, which paired me with a salesman at their toyota location and we got in touch via email and text. I looked over their inventory and did not see anything I liked but saw one at one of their Sister Dealerships and the salesman told me "If there is a car/truck we have that you want, I can get it." I believed him. So I asked him to try to get that vehicle and I would come in for a test drive. Since this convo happened late Saturday, he said he would call the Sister dealership on Monday morning and have them bring the truck over. Monday comes.....he says he is working on it, but tells me to just come on out anyways and it should be handled by the time I get there. I figured it could not hurt, since I was already in that area, so I go. He sits with me for a few minutes, we make small talk and he keeps trying to show me other vehicles. I turn those down. He proceeds to tell me everything that is bad about my trade in and then gives me a low ball offer. I was not even concerned about my trade in because I had a large down payment. But then tells me the truck I wanted already sold. OK. So I get my keys and leave. I head to another dealership, where they not only give me 2500 more on my trade in, but also found another of the truck wanted with no issue. That salesman did his job and called around until he found it for me. Insanely enough, the original truck I wanted DID NOT ACTUALLY SELL. I had a friend call the dealership where it was and they said they still had it, and asked if my friend wanted to come in for a test drive that day. Nice, so my original salesman lied to my face, clearly did not want to work that day, and basically lost about $80,000+ in sales. How is that you ask? Well, I was seeing how my personal transaction would go, and if I came out happy, I would buy a fleet of about 4 or 5 trucks and a van for my company. Nice one Gene Messer Toyota. So, looks like they failed this test, and lost a potential repeat customer.

Everything is right with this place. Extremely fair pricing, Bradley and Trip are great and it's a…read morepleasure to do business with them on a regular basis. I wouldn't have it any other way.

Pick-Up Pals is top notch! I would recommend them to anyone. Had a small hiccup with my first…read moreitem, but Calvin and the guys at Pick-Up Pals did everything to make it right. I really appreciate their helpfulness and professionalism. Go see the guys at Pick-Up Pals for your next truck accessory.

Daughter attends tech and I was looking for honest place for her to get tires and work done. This…read moreis the place I highly recommend. I'm a mechanics myself and can't just travel 6 hrs for simple fix and trust this place to handle her vehicle needs.

I pulled in with a missing lug nut for tire rotation at another shop. They put on one for me,…read morechecked everything else and tightened the other loose one. They charged me nothing and I tipped them cash. They would be my go to tire shop if I lived in Lubbock.

Bigham Automotive has friendly, knowledgeable people. I trust them to know what they are doing and…read moreto take care of my vehicle.

Our motor home, 32' classA, had a potentially fatal engine problem as we we struggled the last 80…read moremi into Lubbock from Amarillo. After over a dozen phone calls to various places I decided to take my usually dependable girl over to Rick Bigham even though he was fully booked for the week and see if he could fit me in somewhere. He was very accomodating & had the problem diagnosed in 24 hrs & the parts ordered the next day, a Friday. They came a long way & weren't received until Mon AM. & were installed that day. Thanks to Rick & Co we resumed our 15000 mile trip the next day. His crew had also thoroughly checked all our systems w/o asking to make sure our long trip was a success. I am writing this 3 wks & 4K mi later to tell you everything is AOK. Rick is "old school" & they are my kind of people. TX, Guys !!